Trusted Agent profile · Kensington and Chelsea
★★★★★
2,489 reviews across 2 platforms
30 Ledbury Road, Notting Hill, W11 2AB, Kensington and Chelsea, W11 2AB
Part of Chestertons, see every office.
Chestertons's office in Kensington and Chelsea, at 30 Ledbury Road, is rated 4.5 out of 5 across 2,489 reviews on two platforms, including 187 Google reviews rated 4.7.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotTamara Price was excellent on going…
Tamara Price was excellent on going above and beyond after hours and considering my case carefully and offering great advice for my situation. Would use again.
Thank you for the five stars
5/5
TrustpilotSuccessful sale
The experience was positive; Jack Osmond was highly communicative and delivered several potential buyers for the flat, and based on our understanding of the market, we were happy where we landed.
Thank you David. We are so pleased to hear this!
1/5
TrustpilotDont use the Battersea Rise office they are either liars or are incompetent.
This company namely at Battersea Rise office has recently sold a house of mine. The deal was exchange and completion would happen within 6 weeks. The buyer decided to change lender but on numerous occassions I was informed completion was not going to be delayed and if it was it would be a couple of days. I refused a higher offer which was £15k more based on this information. I also had given notice to my tenants who were paying me £4k a month so they left just before the agreed completion date. Two months after this date we eventually completed. Chestertons continued to either lie to me during this process or are incompetent either way I lost at least £23k and when I asked for a reduction of their fees they didnt even have the decency to reply. The agents who work at the Battersea Rise branch are shocking dont use them.
Hi Sarah we are very sorry that our service did not reach your expectations. We have been informed that the sale was a complicated one with ever moving goalposts on the buyers side, you were at any time fully able to source alternative buyers through the competing instructed agents which Chestertons, although willing, were unable to do as you would not allow us to fully market the property. Restrictions on buyers lending ability, due the level of rent, did unfortunately impact on the existing tenancy however this was not the fault of Chestertons, nor in fairness you. We did discuss your proposals in relation to fees on more than one occasion albeit we felt that the fees originally agreed with you were fully justified. If there is anything you feel has not been addressed adequately, please do let us know and we hope to explain further.
5/5
TrustpilotAkikur Rahman of Chestertons South…
Akikur Rahman of Chestertons South Kensignton has been wonderful in helping us with letting our property. He left no stone unturned and has been a marvellous back up.
Thank you for sharing! We are so pleased to hear this.
5/5
TrustpilotAnson Nyako - Chestertons
Anson was incredibly helpful and friendly. He was always quick to reply and was very attentive. Very professional and quick to offer support - would definitely recommend!
Thank you for your review Emma!
1/5
TrustpilotBad experience as landlady
I give them one star as i have been having really bad experience with this company. They were nice and quick to respond when they were advertising my flat. Their agent push me into accepting a couple although i had my doubts - i say they are pushy.As for collecting rents for me never pay me on time. I paid them to collect the rent for me to avoid chasing the rent but this company never pays my rent back into my account on time - always late. I don’t recommend them. I regret choosing Chesterton to be my agent.
5/5
TrustpilotA wonderful lettings team at Chestertons…
What a wonderful lettings team at Chesterton's, they not only offer a professional service but they are also very considerate to personal needs of both the tenant and the landlord. I would highly recommend both Marianna and Iain, they both go above and beyond with every request - thank you both for taking such good care of us and our property!
It's been a pleasure Janine, thank you for sharing your feedback with us!
5/5
TrustpilotGood response time to queries
Good response time to queries - thanks Suzan and Matt
Dear Ingrid,Thank you for your 5* review of the recent service you received from our James Pendleton team. Thank you enough for taking the time to feed this back to us. We wish you all the best.
5/5
TrustpilotVery supportive and professional
Chestertons Barnes were very helpful with both our sale and our purchase. They are consummate professionals who supported us every step of the way. Highly recommended.
Thank you for sharing Lucy!
4/5
TrustpilotSpeedy service and slick set up
Speedy service and slick set up - very professional. The only reason it is not 5* is that there are perhaps too many individuals involved in dealing with a property (I am a landlord) which can get a little confusing and things can get lost in communication.
Dear Claudia & Jim,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. We will take on board the feedback regarding the process, this is very helpful to us, thank you. Wishing you all the best.
4/5
TrustpilotI rented a property for 18 months where…
I rented a property for 18 months where Chestertons acted as the tenancy manager (Imogen Kovacs) and received a great service throughout the tenancy.Whilst the landlord was not always the most helpful, Imogen handled this tactfully and sought to present sensible solutions to issues which arose with the house. She is very responsive and was a pleasure to deal with.
Hi Simon, thank you for your feedback. It's great to hear that Imogen was on hand to help throughout your tenancy. Should you need anything in the future, please do get in touch!
1/5
TrustpilotAvoid at all costs!
The worst experience I have ever had interacting with any business, ever. I spent 6 months in the property and they were terrible as a management company, e.g. the heating system and bath were broken which they refused to fix. When I left they held onto my deposit for a month without justification, then tried to claim around £4.5k from me when I raised the dispute. This was made up of things like £1,200 for a scratch on a bed and £350 for watermarks on bathroom tiles, both of which were shown in the check in report. They also tried to get £100 for a hoover which they had told me to dispose of after it caught fire, clearly not PAT tested.Most of their claims were binned by the adjudicator, eventually.I also asked for disclosure of some of my personal data from their records, which they refused, so that has been raised with the Information Commissioner.Honestly it doesn't matter how nice the property is, do NOT risk letting through this agency. They will literally break the law to make a quick win if they think they can get away with it.Further to Chestertons' response, noone from their team has followed up on this.
Your feedback is extremely important to us. Thank you for sharing your email address with us so that this can be investigated internally.We are aware that this has been escalated. The relevant team members at Chestertons are in contact with the respective regulatory bodies, and await their feedback and instructions on how to proceed.
5/5
TrustpilotChestertons South West Lettings - Sean
Having just moved into the country, there was a lot we did not understand about the Lettings Market here in the UK.Chestertons were very professional, very knowledgeable and took time to understand exactly what we were looking for (our preference was close to school), and then showed us what was on offer (Flat on Onslow Avenue). The follow up was excellent, ensuring we had information at every step through the offer, as well as communicating very clearly to us what the Landlord expected. In the end we did not let with Chestertons, but I would certainly recommend Chestertons and definitely give you a call when we are looking to move house.
Thank you for taking the time to post a review.Please do not hesitate to get in touch if we can be of any further assistance in the future.
5/5
TrustpilotExcellent service
Chestertons helped us with all aspects of searching for a tenancy - making an offer, navigating the terms of the lease and moving in. We worked with Olivia, who was excellent.
Thank you for taking the time to leave a review, we are so pleased to see that you had a five-star experience
5/5
TrustpilotVery Professional
Very Professional! Working with Niema Latiff is great
Hi Michel, thank you for leaving a review. Wishing you all the best!
1/5
TrustpilotChestertons unethical marketing
Chestertons has now taken to using 3rd party companies to market information and put “Dear Homeowner” as a way of circumventing GDPR. This is intrusive and raises ethical questions about their practice. The purpose of GDPR was in part to stop unwanted marketing by companies and third parties.Since my review Chestertons posted a response to below asking for my personal details so that I can "opt out" which rather defeats the purpose, as they wish to bypass GDPR. They do not take marketing seriously if they use 3rd parties to target people and put "Dear Homeowner".I am happy to provide the evidence to Trustpilot, but do not want marketing from Chestertons. The simplest way would be to delete all unnamed "Homeowners" from their database and have an opt in only.The ICO is the next step as a formal complaint as I never opted in.Even if legal this is unethical and a way of circumventing GDPR. Can one trust a company who behaves like this?
Apologies for any confusion, as we now understand that you are referring to our print communications. All mailings are sent using publicly available address information - without any personal details shared about the homeowner.As you have mentioned, the mailing sent does not include any personalisation, hence the term 'homeowner'. Chestertons does not know, or store your name or any other personal details.Non-personalised Direct Mail sent to addresses available on a public register is not subject to GDPR regulations as per Article 17 - “Right to Erasure (right to be forgotten)” - and Article 21 - "Right to Object".You can make a request to an organisation to stop processing your data (address) for the purposes of direct marketing. However, “Using an article 21 notice won’t stop mail addressed to the occupier, only post which is addressed with your name.”**Response from the ICO
5/5
TrustpilotChestertons South West Lettings - Jasmine
We had such a great experience with Lizzy when purchasing our house that we felt obliged to give Chesterton's a go when letting out our place, something we didn't regrer as we had an absolutely perfect experience from Jasmine. She was polite and conscientious throughout the whole process and over delivered in terms of rent and all on a time scale that suited us.Only complaint would be of Chesterton's online portal for documentation. I consider myself pretty competent when it comes to technology but I found it confusing to understand and use. Thankfully, Jasmine would take over and upload necessary documents on my behalf and keep me informed of what was needed. Would definitely use Jasmine again.
Thank you for your feedback. It is excellent to read comments from a client who has experience both the sales and lettings side of Chestertons.We are currently working to make improvements to the Chestertons Connect platform, based on feedback from our landlords and tenants.
5/5
TrustpilotTamara Price recently handled the…
Tamara Price recently handled the process of asking my tenants whether they wanted to renew their contract for another 12 months. She did this promptly and efficiently, which is all one can ask. Thank you, Tamara. It's gratifying when everyone does what is required without having to be continually prompted.
Hi Julian,Thank you for taking the time to write a great review and sharing your experience with Tamara. We are so glad she was efficient and prompt with help.If you require any further assistance, we will be happy to help.Best WishesChestertons
5/5
TrustpilotVery efficient service
Very efficient service and quick to find tenants. Mainly dealt with Shannon who is an excellent negotiator and supported both the tenant and the landlord from the start to the end.
Thank you for sharing your feedback! We are very pleased to hear of your positive experience.
1/5
TrustpilotI have repeatedly received…
I have repeatedly received unsolicitated letters about valuation despite being on MPS. I've filled in the Edit.me website asking to be taken off the list multiple times but the letters keep coming. I've even emailed my local office a number of times and asked them to stop sending me the letters but they seems to be coming even more frequently. The fact that they don't listen means that I would never use Chestertons to buy or sell a property.
Thank you for getting in touch Charlotte. We are sorry to hear you are not satisfied with the service received.We take all feedback very seriously and will action this to be stopped immediately. In order to do this we will need your further contact details (i.e your address) which we have requested. Please accept this request so we can take action as soon as possible.
5/5
TrustpilotI have been with Chestertons for many…
I have been with Chestertons for many years. They have been helpful and respond quickly to requests and get repairs done quickly when required. The statements and payments are also well presented and timely
Hi Barry, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
5/5
TrustpilotWe’ve had a great experience with…
We’ve had a great experience with Chestertons. Tamara Price was a great help!
Hi Rebekah, thanks so much for your feedback! We'll make sure to pass this on to Tamara and the rest of the team in Battersea. Best wishes!
5/5
TrustpilotGreat experience with Olivia for our renting process
Olivia was fantastic during the sale process. Always responsive and taking care of our needs and she always came back to us with the answer we were looking for. During the sales process the platform used by Chestertons was really easy to use and provided a central point to track all the steps of our renting process. Olivia did a great job by doing regular follow up.
5/5
TrustpilotChestertons South West Lettings -Kate
Chestertons South West Lettings -KateA huge thank you to Kate for making my move incredibly smooth. Throughout the process Kate kept me well informed and took a really personal approach. Thank you!!
Your feedback has been passed on to Kate, who thanks you for taking the time to leave a review.
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