Chestertons New Homes UK reviews in Kensington and Chelsea

★★★★★ 5/5

Trustpilot

Excellent professional service

We recently sold our Kensington house through Chestertons after they gave us a very good valuation and effective sales strategy compared to a number of other agents in a less than straightforward market. Ian, who heads up the Kensington sales team and Basil were reassuringly brilliant with managing the process (faultless in fact!) and even exceeded our expectations on the final price achieved. They have a proper grasp of market activity and tendancies and we found them friendly, efficient and extremely professional throughout which in turn ensured a swift sale and completion. Their expert advice and communication was spot on. We would highly recommend the team and would not hesitate to use their services again.

Marina · 2 August 2024

★★★★★ 4/5

Trustpilot

Chestertons for tenancy management

I have used Chestertons for finding tenants for my property, and managing the tenancy and property maintenance issues. They have served me well for a number of years. They always acted well particularly with end of tenancy matters and timely action to find new tenants. They have also been able to deal with new tenants snag list in a reasonable manner.I have always been allocated a dedicated property manager manager. My current manager Shakil Khan has been able to handle a number of maintenance issues involving several suppliers to my satisfaction. The other benefit of using Chestertons is that they have a number of staff who can quickly step in to cover leave absences etc for the dedicated team.

Tejhunjan · 29 July 2024

★★★★★ 5/5

Trustpilot

Excellent service from Catherine Whaley

I have been working with Catherine Whaley, my Senior Property Manager at Chestertons, and I couldn't be more satisfied with the level of service and support she has provided. Catherine has consistently demonstrated professionalism, responsiveness, and a genuine concern for resolving issues promptly. Whether it's a blocked sink or a malfunctioning freezer, she ensures that the right contractors are arranged quickly, minimizing any inconvenience. Her dedication to providing excellent service has made a significant positive impact on our living experience.I highly recommend Catherine for her outstanding property management skills and her unwavering commitment to her clients. Thank you, Catherine, for all your hard work and support!Best regards, Amir

Amir · 26 July 2024

★★★★★ 1/5

Google

Unfortunately, wouldn't touch this branch with a barge pole. We've used Chestertons in the past and they've been super professional. However, this branch made so many blunders during our move ; we even reported the matters to snr mngmt. Finally, - In return we get the manager, called Alexandra Carberry being profusley rude on the phone whilst I was trying to explain that the mistakes caused a lot of heartache. There are many agents with better teams in Kensington. Don't go to the ones without an iota of empathy and professionalism.

Kanwal · 11 February 2026

★★★★★ 5/5

Trustpilot

Vanessa at Chestertons is amazing!

Vanessa Newman-Wright, who manages the property on behalf of the landlord, has been amazing. Over the last year, both our washing machine and fridge have required replacing, and Vanessa has followed up with the landlord on both occasions promptly, causing us minimal disruption. Vanessa also recommended some additional works in the house after an inspection, which again was completed quickly. Vanessa was put in charge of the property we rent approximately six months into the tenancy. Since then, our experience with Chestertons has been great.

Ashish · 15 July 2024

★★★★★ 5/5

Trustpilot

Great experience with Christie N.

Christie N. was extremely helpful, responsive and efficient throughout my stay at Fernlea Road, and always made sure that any questions or requests were addressed promptly. She was friendly, professional and accommodating from the beginning of my stay through to check-out, and I really appreciated all her help in making the process so easy.

María · 13 August 2026

★★★★★ 5/5

Trustpilot

Professional, polite / courteous and quick

Just completed a lease renewal with one of their senior consultants (Niema Latif).Been dealing with Chestertons the last several years as they handle my lease. But can say on hand on heart that this was by far one of the quickest, most polite and professional renewals I have had. Niema was very quick to respond, very polite and extremely professional; my questions / concerns were communicated to the landlord swiftly and correctly and all was completed in a very short time.So a definite thumbs-up from me.

M · 27 June 2024

★★★★★ 1/5

Trustpilot

Potential Scam, Do NOT Use This Agency!

I have dealt with five different landlords and agencies in the last eight years, and I can say this has been the most traumatic experience.When we went to see the property, the flat was full of boxes and suitcases, and the agent said everything would be repainted, repaired, and deep cleaned before the new tenant moved in, as they had one week to do this from the end of the former tenancy to our start date.As they had really good comments on Google and here, we believed they were a serious agency.After we showed our interest, the agent almost harassed me to pay the holding deposit without sending me any conditions or a contract draft. In the end and after received the draft, we paid, and then I had to chase him to close the deal. (Mitchell)We also had some drama and miscommunication regarding collecting the keys. I agreed he would leave them with the concierge, but then the agency expected me to go to their office to get them because the agent was on holiday. In the end, they managed to send someone to give me the keys, and he was so nice that even though it was not his deal, he was there waiting for me.so i received the keys in the parking area, without inventory and no one to come with me and check the flat. When I went into the flat, I found an absolute disaster. Everything was filthy. The dishwasher had a pond at the bottom, and it looked like it had overflowed because I even found a piece of cooked pasta stuck to the floor and the dishwasher. I opened the washing machine assuming it was empty, and water flooded the kitchen. Most of the furniture was broken.I reported this to the agency immediately on a Friday, and they replied only with what they wanted. For example, they suggested I could clean the filters in the washing machine or order keys from Amazon to get access to the meter readers, but ignore everything else. Even, ehen i have request a visit twice. I've spent three nights in the flat, and I already need to spend a day waiting for the engineer to check the washing machine. And here I am, still waiting for answers to all the other problems.All this drama for a flat in Battersea for £2300, so it's not like I found a bargain.i think they paid for those positives reviews

Rosana · 11 June 2024

★★★★★ 3/5

Trustpilot

Honest review

We had a very bad experience at the beginning of our tenancy with Chestertons. The communication was poor, with our emails often receiving slow or nonexistent replies. The technicians hired by Chestertons were dreadful, frequently failing to show up and making excuses. For example, our washing machine broke and wasn’t fixed for three months.However, our experience improved significantly when we got a new property manager, Joyce Pau, later in the year. Joyce was brilliant, she communicated effectively and ensured that things got done promptly. Joyce would receive 5 stars, but unfortunately, the rest of our experience with Chestertons would only get 1 star.

Eimear · 7 June 2024

★★★★★ 5/5

Trustpilot

A big thanks for Stephanie Russo

I would like to thank Stephanie Russo for her support in letting out our flat. She has find the right tenant, convinced us to rent through Chesterton and facilitate a smooth process taking into account it was our first time renting our property. Unfortunately, our tenant had to terminate the tenancy agreement 6 months earlier. One again, she had been extremely helpful supporting us through terminating the contract and finding new tenant. Great support throughout !

Amina · 7 August 2024

★★★★★ 5/5

Google

I worked with Ollie Robson last year to sell my house through Chestertons and he did a brilliant job. He was professional, always quick to respond, managed the process really well and we achieved a price that I was very happy with

Sophie · 11 October 2025

★★★★★ 5/5

Trustpilot

Issue resolved expectation exceeded

I am writing this review as a thank you to Davide Frongia who managed to resolve an issue that I had been trying to resolve for some time. Davide took personally ownership of the issue and mapped out how we would proceed and then executed the plan to my satisfaction. Thank you Davide for being able to resolve this issue for me and allowing for my experience with Chestertons to be be a positive one! Kindest regards

Sabrina · 13 July 2024

★★★★★ 5/5

Trustpilot

Excellent Service and Support in Finding Our Holland Park Flat

We had a fantastic experience with Chestertons in finding our flat in Holland Park. From start to finish, their service was exceptional. A special thank you to Stephanie Russo, who guided us through the process with great professionalism and care. She was always available to answer our questions and ensured that the entire tenancy process was smooth and stress-free. We couldn't be happier with our new home and highly recommend Chestertons for their outstanding service!

Dobo · 9 August 2024

★★★★★ 5/5

Trustpilot

Ryan Briggs is very helpful.

Charlotte · 31 July 2026

★★★★★ 5/5

Trustpilot

Outstanding Rental Service Experience with Katherine Ma

I had the pleasure of working with Katherine Ma for my recent apartment search, and I couldn't be more satisfied with the service she provided. Katherine was incredibly patient, professional, and enthusiastic throughout the entire process. She went above and beyond to ensure that I had all the information I needed and answered all my questions promptly. Her dedication and support were invaluable, and I highly recommend her to anyone in need of rental services.

Christina · 1 August 2024

★★★★★ 5/5

Trustpilot

A great process end-to-end

Chestertons in Fulham recently helped us find a new place to live. Issy - who was our rep - shared places that were relevant and was always able to work around our schedule to view them. She took our brief and was spot on each time with her recommendations - with other agents, we wasted a load of time in viewings that were far off - conversely we offered on 2/2 of the places we viewed with Issy.When a place came up we loved, Issy moved quickly to help us secure it, arranged second viewings to help the move-in and stayed close to the work happening / needed to make sure it was done. Any challenges that came up, Issy was on top of and solved quickly, usually with 24h.We were always made to feel like we were a priority for Issy and it’s been great working with her throughout the process.

Ric · 19 April 2024

★★★★★ 5/5

Google

I was so happy with the service provided by the whole team at Chestertons in Kensington - they were friendly, helpful and patient with me as a first time landlord who didn’t know the ropes. Irina Obolevica was the person who found me my tenant and she put so much effort in to ensuring that the tenancy worked for both parties. I cannot fault the service

Amanda · 6 December 2024

★★★★★ 5/5

Google

Everything was perfect. Sophia handled everything so quickly. Everything was done within a day. Thank you, Sophia. It was the most professional experience I've ever had.

S · 11 February 2026

★★★★★ 4/5

Trustpilot

Ryan has been very helpful and a…

Ryan has been very helpful and a pleasure to deal with!

Richard · 4 June 2026

★★★★★ 5/5

Trustpilot

Thank you Catherine and Simon

Our property manager was Catherine Whaley. She accommodates all our maintenance requests and other queries and responds efficiently. We had such a delightful time during our tenancy thanks to her assistance. We would also like to thank Simon for assisting us on our flat-hunting journey, he provided multiple options within our parameters very efficiently and coordinated the viewing date to make it extremely convenient for us to compare and make the decision.

Yvonne · 15 August 2024

★★★★★ 5/5

Google

Sofia Bohm was really helpful Even when we had really difficult requirements she did everything to work through what we needed

Rory · 16 March 2026

★★★★★ 1/5

Trustpilot

Furniture in contract not in flat

We moved into a property in the area and it was a complete shambles. After speaking to George Porter at Chestertons, we were assured it would be fully furnished, but when we arrived, furniture promised in the flat, such as a sofa, was simply not there when we arrived due to previous tenants taking it with them. We were offered a small compensation amount, and when we spoke to Hannah Al-Sayyah Marla and explained it did not simply cover the costs, she threatened to hold the money they offered.AVOID AT ALL COSTS.

Caitlin · 15 March 2024

★★★★★ 5/5

Trustpilot

Efficient, reliable and friendly.

The team at Pendletons seem very organised; Lorna was great helping me to find and secure an apartment and Suzan made sure the moving in process was smoothly handled. To be honest I initially thought the slogan "you can depend on Pendletons" was a little on the cheesy side, but I did feel I could depend on them! Also, Rebecca, who handled the inventory on moving in, was completely awesome and genuinely interested. Would highly recommend.

Monty · 31 May 2024

★★★★★ 5/5

Trustpilot

Super positive experience from our property manager, Samuel

We’ve had a really positive experience with Chestertons, particularly with Samuel as our property manager. From the beginning, he has been incredibly responsive, attentive, and considerate throughout the move-in process. He was always quick to answer questions, provide updates, and assist with any issues that came up, which made settling into a new apartment and moving countries much less stressful.

Lori · 20 May 2026