5/5
TrustpilotVery Professional
Very Professional! Working with Niema Latiff is great
Agent replied · 9 February 2025
Hi Michel, thank you for leaving a review. Wishing you all the best!
Trusted Agent profile · Kensington and Chelsea
Chestertons New Homes UK reviews in Kensington and Chelsea
★★★★★
1,909 reviews across 2 platforms
116 Kensington High Street, Kensington, London, W8 7RW, Kensington and Chelsea, W8 7RW
Part of Chestertons, see every office.
Chestertons's office in Kensington and Chelsea, at 116 Kensington High Street, is rated 4.5 out of 5 across 1,909 reviews on two platforms, including 180 Google reviews rated 4.7.
Reviews
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotTamara Price recently handled the…
Tamara Price recently handled the process of asking my tenants whether they wanted to renew their contract for another 12 months. She did this promptly and efficiently, which is all one can ask. Thank you, Tamara. It's gratifying when everyone does what is required without having to be continually prompted.
Agent replied · 6 February 2025
Hi Julian,Thank you for taking the time to write a great review and sharing your experience with Tamara. We are so glad she was efficient and prompt with help.If you require any further assistance, we will be happy to help.Best WishesChestertons
5/5
TrustpilotI have been with Chestertons for many…
I have been with Chestertons for many years. They have been helpful and respond quickly to requests and get repairs done quickly when required. The statements and payments are also well presented and timely
Agent replied · 6 February 2025
Hi Barry, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
5/5
TrustpilotWe’ve had a great experience with…
We’ve had a great experience with Chestertons. Tamara Price was a great help!
Agent replied · 6 February 2025
Hi Rebekah, thanks so much for your feedback! We'll make sure to pass this on to Tamara and the rest of the team in Battersea. Best wishes!
5/5
TrustpilotDecisive action over a dispute
When my tenants moved out and left the apartment needed a lot of cleaning, this could really have left me out of pocket. Ryan Briggs mediated this issue with them calmly and quickly, retrieving the money that had been spent on professional help.
Agent replied · 6 February 2025
Hi Daniel, thank you for your review and we're happy to hear that Ryan resolved the cleaning issue for you. Should you need anything else, please do let us know.
5/5
TrustpilotGreat overall experience
I had a great experience with Chestertons during my tenancy. My property manager in particular, Isaiah, was extremely hlepful in resolving a number of different issues and was always on hand to help throughout!
Agent replied · 6 February 2025
Hi Felix, thank you for the positive feedback. We appreciate the support and wish you all the best.
5/5
Trustpilot5 stars for Kai Collins
My sales negotiator Kai Collins didn’t put a foot wrong throughout all of what was a lengthy and difficult process with my flat purchase. He was always around when needed and was helpful in driving the sale forwards.
Agent replied · 6 February 2025
Hi Lewis, thank you for taking the time to leave a great review. We are so glad Kai was so helpful. Wishing you all the best.
5/5
TrustpilotI had the pleasure of working with…
I had the pleasure of working with Katherine Ma, and I must say her service exceeded all my expectations. Her professionalism, attention to detail, and high level of expertise made the entire process seamless. I would highly recommend her to anyone seeking top-quality service.
Agent replied · 6 February 2025
Hi Ritchey, thank you for the great review and sharing your experience with Katherine Ma. She will be thrilled by the kind words. We appreciate the support and wish you all the best.
5/5
TrustpilotDawn Cunningham with Chesterton SW was…
Dawn Cunningham with Chesterton SW was simply amazing. She perfectly understood what I was looking for and came up with an stunning apartment to rent ticking all the boxes. It was the quickest and most efficient process I have ever gone through from 1st presentation of the apartment in the evening (video), viewing 1st thing in the morning and 3hrs later signing the contract.Absolutely happy with the service and can’t wait to move in. Thanks, Sandra S.
Agent replied · 9 February 2025
Thank you for sharing this is great to hear!
5/5
TrustpilotAmazing experience with Juliette
Just had an amazing experience with Juliette who has been very helpful, friendly and always available to answer my questions. She managed to find the perfect property and helped me through the process, solving every problem in a very short time. Thank you again Juliette
Agent replied · 6 February 2025
Hi Serena, we really appreciate you taking the time to leave this review for Juliette and happy to hear you are now in the perfect home. Best wishes for the future!
5/5
GoogleI would like to personally thank Charlotte Bailly, who made every effort to help me close the deal. She is a great negotiator: patient, knowledgeable, quick to respond and truly professional. As well as that, the whole letting process was clear and transparent. In fact, if I was to search for a flat again, it is Charlotte I would call first. I cannot recommend her highly enough!
5/5
TrustpilotHelpful advise from Tamara
Tamara Price has been really helpful and patient giving us advise when offering to potential lettings. She has been guiding us with the process.
Agent replied · 6 February 2025
Thank you Maria!
5/5
TrustpilotRenting with Chestertons
Quick and easy process with special thanks to Anastasia who was extremely helpful from viewings to finalizing move in
Agent replied · 6 February 2025
Hi Dan, congratulations on your new home! We're happy to hear Anastasia made the process easy for you. Should you need anything in the future, please let us know. Best wishes!
5/5
TrustpilotHelpful with deposit negotiation process.
Asha Allert was extremely helpful with the deposit negotiation process.
Agent replied · 6 February 2025
Hi Aryan, thank you for taking the time to leave a review. We're happy to hear that Asha was able to guide you through the deposit negotiation process. Wishing you all the best!
5/5
TrustpilotSeamless move, great service
Helped to make my move seamless and as stress-free as possible! Tanya made sure everything ran smoothly and it was a relatively easy process. Thank you team!
Agent replied · 6 February 2025
Thank you for your review. We are pleased to hear this!
5/5
TrustpilotGood experience with tenancy renewal
Good experience with tenancy renewal. Sharon was super responsive and helpful throughout the process.
Agent replied · 6 February 2025
Dear Anezka,Thank you for your 5* review of the recent service you received from our James Pendleton renewal team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
4/5
TrustpilotAsha co-ordinated effective solution to hot water issue
Asha provided assistance with resolving hot water issue in my property which was a similar issue incurred less than a year previously. After an initial quote, she followed up with the original contractor and co-ordinated an efficient and effective solution at a realistic cost.
Agent replied · 6 February 2025
Hi Adam, thank you for sharing your feedback with us. We're happy that the hot water issue is now resolved and Asha made the process easier. Should you need anything else, please do not hesitate to reach out again.
5/5
TrustpilotWell Done
Lauren is very professional. She is very helpful and friendly. A great experience with Chesterton. Thanks Lauren for finding me this lovely place.
Agent replied · 6 February 2025
Thank you for sharing Clara!
5/5
TrustpilotThankyou Tamara
Tamara was amazing at helping us find a flat when the market is so difficult, amazing communication through the whole process and so reliable
Agent replied · 6 February 2025
Thank you for sharing Megan!
5/5
TrustpilotTamara is great!
Tamara was extremely personable and lovely when helping us find our flat. She helped us put the best offer we could, and I highly recommend!
Agent replied · 6 February 2025
Thank you for your review!
5/5
TrustpilotStephanie Russo at the Hornton St…
Stephanie Russo at the Hornton St office handled a number of my properties over the past few years. I have given her a 5* review as she was always very responsive and prompt, gave good advice, and most importantly, delivered on the advice given.
Agent replied · 6 February 2025
Hi Gerry, thank you for sharing your experience with Stephanie. It's lovely to hear that you've worked with her over the past few years to manage your properties. Please do let us know if you need anything else. Best wishes!
1/5
TrustpilotAvoid at all costs
Chestertons rentals in Kensington is the worst agency to deal with from a landlords point of view. Avoid at all costs.
Agent replied · 6 February 2025
Hi Shaina, we're sorry to see you have left this review. So we can investigate this with our Kensington office, we have sent you a request via Trustpilot to provide further details. As soon as we receive these, we will look into this for you.Updated reply:Hi Shaina, thank you for providing us with your details. Our teams across London always strive to provide the best service and journey for our Landlords and Tenants, however, we understand you are feeling disappointed and would like to change your experience. We have spoken with our Kensington branch manager and she will look to give you a call to discuss this further. If you miss her call or would like to arrange a specific time, please email us at social@chestertons.co.uk with your details and we will be happy to help.
5/5
TrustpilotGreat service!
We are very please with the service Conor has provided us with. Keeping us informed of new properties coming out and always being very gracious and patient in regard with our needs. We cannot wait to finally find the right property with him.
Agent replied · 6 February 2025
Hi Mrs Bursby, thank you for the great review. We are so glad Conor kept you informed of new properties and was patient with your needs. We appreciate the support and should you require any further assistance, we will be happy to help.
5/5
TrustpilotVery supportive to both tenants and landlords
I’d like to share my high feedback about Pa-Reis McAllister MARLA, Tenancy Consultant, Renewals at Chestertones. I’ve been a tenant for 2.5 years. Pa-Reis has always been fast at responding and great at communication. My requests have been taken to action promptly. Probably, the best service I ever received as a tenant.
Agent replied · 6 February 2025
Hi Yulia, thank you so much for leaving this review for Pa-Reis. We always strive for excellent service, so it's lovely to hear that you've experienced this as one of our tenants. Please do reach out if you need anything else. Best wishes!
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