Trusted Agent profile · Kensington and Chelsea
★★★★★
2,228 reviews across 2 platforms
31 Lowndes Street, Knightsbridge, SW1X 9HX, Kensington and Chelsea, SW1X 9HX
Part of Chestertons, see every office.
Chestertons's office in Kensington and Chelsea, at 31 Lowndes Street, is rated 4.5 out of 5 across 2,228 reviews on two platforms, including 82 Google reviews rated 4.6.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
1/5
TrustpilotProperty management is POOR
Property management is POOR. We were SOLD a flat with 0 blinds, broken washing machine - neither are fixed months later. Paying 5k per month - embarrassing service!
Hi Jennifer, we're sorry to see you have left this review. In order for us to look into this further, we have sent a request via Trustpilot for more details. Please do send these over as soon as possible so we can investigate this for you.
5/5
TrustpilotWe enquired about rental properties
We enquired about rental properties by through the St. John’s Wood office, and spoke with Millie Brandon. We werent able to settle on a property that day, but her knowledge of the properties and area was outstanding, and really gave us confidence to get in contact again shortly.
Thank you for the wonderful review
5/5
TrustpilotWe've had a great experience so far…
We've had a great experience so far renting with support from Mitch and Suzan. They have made the process clear and simple.
Dear Fiona,Thank you for taking the time to inform us of the positive experience you have recently had with the team at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review.
5/5
TrustpilotJessica Leone
Jessica LeoneJessica has been extremely helpful and efficient and is always available for us.Our experience has been fab and we are very relaxed knowing that she is liasing with our tenants on our behalf.
Hi Jenny, thank you for your kind words about Jessica. We really appreciate your feedback and letting us manage your property. Best wishes!
5/5
TrustpilotAlways a pleasure to deal with them
Always a pleasure to deal with them, great service and speedy response. It is so refreshing to deal with a company who truly understands service and to be so helpful, over and beyond frankly!
Thank you Ninai, we're so glad to hear you had a positive experience with us. If you need anything else, please do get in touch!
5/5
GoogleWorked with Stephanie Tibbles. She was extremely helpful and patient until we found the right place. Very flexible to ensure we had access as many times as required until all paperwork was signed and very good at being the intermediary between us and the owners. Many thanks!
5/5
TrustpilotAnca has always been a pleasure to deal…
Anca has always been a pleasure to deal with, professionally and supportive. A very charming lady and an asset to your team.
Hi Melvin.Thank you for writing a review and sharing your experience with Anca. We are so glad she was professional and supportive.We really appreciate the support and wish you all the best.Kind regardsChestertons
5/5
TrustpilotGreat Experience, will contact when needed again
I dealt with Chestertons Tower Hill and specifically with Stav Nicola who was able to find the perfect unit for my needs, taste and budget within a matter of minutes. Dealing with Stav and with Chestertons was an absolute pleasure and they have an incredible portal which manages the entire process for you.
Thank you for the glowing review!
5/5
GoogleMy name is Madalina , i meet Tom form Reale Estate Chestertons ,he was profesional ,punctual ,greate service ,he responded immediate to all my emails and calls , hellp me know all the information i need ... i higly recommended Tom .thanks
5/5
TrustpilotCouldn’t be happier
Couldn’t be happier! Everyone was extremely helpful throughout the renting process, specially Suzan and Marcus. We always received a quick response and they both had our best interests in mind.
Dear Thiago,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
5/5
TrustpilotProfessional service throughout
Emily Moffatt provided a seamless service securing a high quality tenant for our clients' property. She was responsive, organised, readily available and displayed high professionalism when communicating with all sides of the transaction. It has been a real pleasure to work with her.
Hi Zoe, thank you for sharing such a lovely review! We're happy to hear that Emily secured you a great tenant for your property. Should you need any further assistance, we're only a phone call or email away. Best wishes!
5/5
TrustpilotMartins from Chestertons provided…
Martins from Chestertons provided excellent service. He was highly professional and knowledgeable, making the entire rental process a breeze. His attention to detail, responsiveness, and willingness to go the extra mile were truly commendable.
Thank you for your feedback, Martins will be delighted to see this! If you need anything further, please feel free to reach out again. Best wishes!
4/5
TrustpilotNiema Latif at Chestertons has been…
Niema Latif at Chestertons has been absolutely fantastic! She has gone above and beyond to help us throughout our tenancy period. Thank you so much
Hi Iman, we're thrilled to hear that Niema has gone above and beyond throughout your tenancy with us. If you need anything further, please do not hesitate to get in touch. Wishing you all the best!
5/5
TrustpilotReally great experience from viewing to…
Really great experience from viewing to move in with great support from the team - Suzan and Thomas are super helpful and great to work with.
Dear Shannon,Thank you for taking the time to inform us of the positive experience you have recently had with the teamJames Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
5/5
TrustpilotRental agent Georgio 🥇
I had an amazing rental agent called Georgio at Chestertons Battersea office, who understood my exact needs in my rental property search and found me the perfect flat. Having met many agents, Georgio stood out, listen to the clients needs and then delivering He was always prompt in his reply’s. 1st class service!!! 👏👏👏
Thank you for taking the time to leave a review Joe. So pleased to read about the first class service from Georgio.
5/5
TrustpilotMove in review
The move in process went very well with the help of Mitch. He was very kind & helpful to two new renters in the UK.
Dear Evelyn,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best in your new home.
5/5
TrustpilotGreat property manager
Chestertons were always responsive to our demands. Our property manager, Shakil, is great. He's always been supportive and helpful.
Hi Mariana, thank you for your review. It's lovely to hear that Shakil is always on hand for any queries you have. Feel free to reach out again if you need anything.
5/5
TrustpilotFlat Viewing with Conor
Viewed a few flats with Conor - he was super helpful, great communication and very professional. Thank you.
Hi Mr Smith, thank you for sharing your experience with Conor. Wishing you all the best in your property search if you haven't found something already!
5/5
TrustpilotExcellent service from viewing to…
Excellent service from viewing to move-in. Tom and Suzan couldn’t have done more to make our experience stress-free! 2 weeks from first contact with the agency to obtaining keys to our wonderful new home! Thanks all!
Dear Ian,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and Thomas will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we hope you are happy in your new home.
5/5
Trustpilotsmoking agent
i meet bobby in Greenwich, in a bar by the Cutty sark, friend introduced him to me as the fire stater of a letting agent , i gave him a shoot at letting my property and what a job he did , honest feed back and job done in 2 weeks .
Thank you for leaving us a review!
5/5
Trustpiloti am a home search clerk and have dealt…
i am a home search clerk and have dealt with many Chestertons offices and have been generally pleaseed with the service provided. I did deal with Stav a while back in your Shad Thames office who was exceptional at responding to calls and dealt with our client in the most fantastic way.
Thank you for taking the time to leave a review!
5/5
TrustpilotExcellent service
Excellent service. Quick answers and concrete answers! I strongly recommend if you need to find a place in london
Thanks so much for the recommendation!
5/5
TrustpilotAmazing experience
Very professional lettings agency that help me a lot securing my new home especially with the precious help of Delphine that helped a lot making everything look easy. Thanks again and i am definitely recommending Chesterstons to anyone who’s looking for a stress-free experience. Cheers
Thank you, Zouhair. We are so glad to hear that Delphine made your experience stress-free! Wishing you all the best in your new home.
5/5
TrustpilotAbbi Harp at/and Chestertons were…
Abbi Harp at/and Chestertons were attentive and professional - they took on my brief and listened too - I would highly recommend using Chestertons for any property search
Hi Emma, thank you for the great review. I'm glad you had a good experience with Chestertons and would recommend using us again. Wishing you a great 2024!
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