Chestertons Knightsbridge & Belgravia reviews in Kensington and Chelsea

★★★★★ 4/5

Trustpilot

Tushar Bhatia Rental

MyReview:I was only too pleased to be told I could write a review for a member of staff at Chestertons, as I felt that somehow I needed to express how much I appreciated working with Tushar Bhatia in Rentals.From my first encounter with Tushar, helping me to find new tenants for my rental, I realised he was a breath of fresh air to deal with. Not only attentive and pro-active but also showing me how well he followed through in detail with his email responses, which can often be a bit of a weak link. But not so in his case, as he would always respond before the close of day with an informative and well constructed message. It struck me during my time dealing with him in fact, that he must of experienced professional training or maybe that he just had an inherent aptitude to be able to communicate so thoroughly and be so conscientious. He successful found me my new tenants within a short period of time, which by doing so meant no loss of income.A joy to work with. Would highly recommend him.

Heather · 8 February 2022

★★★★★ 5/5

Trustpilot

Renting process review

Myself and my partner had Heather as our tenant/landlord negotiator for Chestertons. I have nothing but positive things to say about Heather - as first time renters she was responsive and efficient in answering any questions we had about the process. She booked us in for a viewing quickly, was professional, courteous and very friendly when showing me around and even arranged with the current tenant at the time to show as around again as my partner was unavailable the first time. She made the process clear, easy and straightforward which is super appreciated after hearing lots of nightmare experiences with estate agencies and renting. Thanks again Heather for your help and for a great first time experience with Chestertons!

Giorgie · 7 February 2022

★★★★★ 4/5

Trustpilot

My Experience with Chestertons…

I have had dealings with Chestertons twice; once when purchasing a flat and another when renting it out. Both my experiences have been good . The team is professional and most of the time, very efficient in dealing with all sorts of queries. My experience with the rental department has been way better than that of my purchase. All in all, I recommend this agency for those who seek quality service and support relating to issues concerning the sale, purchase or rental of a property.

Natasha · 4 February 2022

★★★★★ 5/5

Trustpilot

5 Stars

Both Brooke and Suzan were really friendly and helpful during the entire move in process

Jack · 9 October 2023

★★★★★ 5/5

Trustpilot

Thanks Daniel Sie!

Just wanted to say a huge thank you to Daniel for all his assistance and hard work throughout the letting process. He was professional, respectful and an incredible help. Thanks Daniel!

Carlin · 25 March 2022

★★★★★ 5/5

Trustpilot

Risida Greeganage

Risida Greeganage dealt with a letting matter in Kew for us very well. She was responsive and ensured everything completed smoothly and on time. She also did so in a way which allowed all concerned to achieve the above and continuing good relations.

Christopher · 31 October 2024

★★★★★ 5/5

Trustpilot

We had great support from Chestertons…

We had great support from Chestertons on closing the rental contract. Everything was done on a timely and responsive manner. Particular thanks to Madi, she was great support!

Farid · 9 August 2022

★★★★★ 5/5

Trustpilot

Strongly recommend

Lily is great person to deal with: professional, knowledgeable and considerate. Quick to respond and overall very helpful, leading to a great experience.

Kate · 15 February 2023

★★★★★ 5/5

Trustpilot

Lorna was great with our offer and move…

Lorna was great with our offer and move in experience!

Sophie · 29 January 2024

★★★★★ 5/5

Trustpilot

I have been working with Basil for the…

I have been working with Basil for the past 3 months looking to buy a property in Kensington. He has been very professional and proactive with my property search and has acted as an excellent advisor. Hopefully we can find the perfect place very soon!

Harry · 24 September 2024

★★★★★ 4/5

Trustpilot

Supportive Staff

The staff was very helpful throughout the process and provided support when needed. Nikita was particularly good at managing the property

Dylan · 12 April 2023

★★★★★ 3/5

Trustpilot

Lack of agent support

My experience was unexceptional right up until a prospective buyer said they'd buy. Once a buyer had been identified the estate agent was no longer interested and paid no further attention to the process going forward, except for a number of 'phone calls to try and 'persuade' me to move my completion date forward to meet the agent's target. I felt bullied and stressed by the behaviour of the agent. In follow up to his manager I felt that the matter was not taken seriously.January 2022, still waiting for someone to contact me for further information, other than the impersonal Trust Pilot request. As before, it appears bullying is not being taken seriously by Chestertons.

AA · 4 January 2022

★★★★★ 5/5

Trustpilot

Excellent Service and Team

We had a great experience working with Nishaad Ali from Chestertons Pimlico office. The whole process went smoothly. Nishaad was very friendly and prompt to reply to our queries. Highly recommended!

Elif · 14 February 2022

★★★★★ 5/5

Trustpilot

Recommended company

We have been with Chestertons for over 6 years and we have always appreciated the prompt responses and friendliness. Our current property manager, Richard, is wonderful and has been taking great care of us. Prompt responses and efficiently. Great company

Manuel · 4 December 2024

★★★★★ 1/5

Trustpilot

AVOID!

AVOID! I’m still waiting for the Chestertons Battersea team to resolve an issue regarding my flat. When they were chasing the deal they called me multiple times a day. Now, I have to chase to get a response, they ignore my requests and show no signs of solving a problem they created (by seemingly telling myself - landlady- and the tenant different things in terms of what she can and can’t remove from the property and by stalling on communicating this to the tenant until all contracts had been signed. They also take fees for the 12month period in the first month. No idea whether these fees will be reimbursed if the tenant moves out early). I’m STILL waiting to hear from them with a solution on this matter. They have created far more stress at an already stressful time and have seemingly done so willfully. They pushed and pushed to sign the deal and takemy money then disappeared. AVOID!

Haze · 17 December 2021

★★★★★ 5/5

Trustpilot

Stav was fantastic in helping us secure…

Stav was fantastic in helping us secure our apartment. He went above and beyond and tied up the deal at 10pm on a Friday night. Highly recommend him as an agent!

Charles · 9 February 2022

★★★★★ 5/5

Trustpilot

All very quick and easy toeasy complete…

All very quick and easy to complete thanks to Suzan Salih

James · 22 December 2023

★★★★★ 5/5

Trustpilot

Property rental

Chestertons has managed the rental of a flat for me for some years. The changeover for new tenants this year was complicated due to timing and I was on vacation. A number of issues came up regarding cleaning etc and Chesterton's were great and arranged everything. The team supporting me on this occasion were great and went out of their way to help.

Siobhan · 10 September 2023

★★★★★ 5/5

Trustpilot

Positive Rental Management Experience with Chestertons

We engaged Chestertons for rental management and were paired with an exceptional tenant who was responsible and hassle-free throughout the two-year tenancy. The management process with Chestertons was streamlined via their user-friendly portal, where all fees were transparently itemised. The team's responsiveness, especially our property manager Ms. N Barklem-Schulz contributed to an overall smooth and seamless experience for us.

Miss · 11 December 2023

★★★★★ 1/5

Trustpilot

Chesterton´s sister companies Teamstar…

Chesterton´s sister companies Teamstar and Amartio managed our house in Malaga on Airbnb and Booking. They were suppose to run our accommodation on our behalf. Due to the very deficient service they provided, resulting in awful reviews on Booking, we decided to terminate our contract with them. However, at the time they ought us 4000 Euros corresponding to all the bookings for August and September 2021. After countless efforts to get in contact with them and claiming our money without success, they suddenly disappeared from every single platform they were before. That included Instagram, Facebook, telephone registers and email services. They vanished and took our money with them and I assume they took the money of their employees and many other owners too. The person who owned this company apparently opened another company called Eeverynite for which he is now CEO. If I were you, I won´t use their services, as the lack of professionalism we experienced with their previous company was outrageous. Still trying to get our money back...

Owner_scammed · 14 November 2021

★★★★★ 5/5

Trustpilot

Chestertons rental management

Ryan Briggs has been excellent at providing tenant assistance for me since shifting in 6 months ago.

New · 3 March 2025

★★★★★ 5/5

Trustpilot

Pleasant experience renting through them

I like that this company is very professional and makes me feel safe renting when doing it through them. I also had a lovely contact that took care of me and made me feel welcome. Replied quickly on all my requests and also stepped up extra for me, I felt. So a big kudos to her for making the experience feel good. They also have a portal that makes everything feel professional and good. The only comment I got is that their portal might be challenging navigating around, but then we are nip picking on a high level :P A fantastic company throughout.

Tom · 11 November 2021

★★★★★ 5/5

Trustpilot

Service at its best…thank you Ronan and team :)

Ronan at Chestertons recently provided us with an excellent service in finding our new home. His attitude stood out from many other agents we have dealt with in the past. From the get-go he understood our requirements very well and throughout the process his communication was always great - very professional while still being open & friendly. He was always available to answer my questions, even late at night and on weekends. His knowledge of the rental market and his ability to explain things simply to me was just fantastic. I will recommend him to friends searching in the area and if I need to relocate in the future I won’t hesitate in reaching out to Ronan.

Maria · 10 November 2021

★★★★★ 5/5

Trustpilot

Highly Professional

I have a property which I have rented out through Chestertons for 6 years and they have always been fantastic. Highly professional and always easy to get in contact with. Niema Latif especially is fantastic, thorough and extremely efficient. I would definitely recommend

Laura · 9 October 2024