Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotChestetons South West Lettings
My partner Jennifer and I have had a great rental search experience with Heather Phillip-St Louis at Chestertons both last year and this year, and we have found her to be knowledgeable, authentic as well as personable. She demonstrated a good understanding of what we are looking for straight away and was very helpful. This sets her apart from most other property agents, in our view.
George · 3 August 2021
Agent replied · 23 October 2024
We really appreciate your feedback, and wish you all the best!
★★★★★ 5/5
TrustpilotSouth west Lettings, Kate
We recently let a house through Chestertons, South west Lettings, Kate Bennett, she was very attentive to our requirements, prompt and professional. She helped us find a property and guided us through the process with the landlord, which was all very thoughtful.Chestertons are also using a fair bit of pretty impressive technology in handling the tenancy process, which makes the process of letting seem quite seamless.
Ambika · 29 July 2021
Agent replied · 23 October 2024
Thank you for the review. We're so glad to hear you had a great experience with Kate - and in using Chestertons Connect!
★★★★★ 5/5
TrustpilotPurchased a property through…
Purchased a property through Chestertons and they were great, Rae was amazing throughout!
Lana · 11 May 2022
Agent replied · 23 October 2024
Thank you for the 5 stars, so pleased to read how helpful Rae has been
★★★★★ 5/5
TrustpilotGreat experience working with Marine…
Great experience working with Marine Signoret. She was patient, thoughtful, diligent and proactive, resulting in a positive outcome for the tenant, landlord and agent.
Phil · 26 November 2024
Agent replied · 22 December 2024
Hi Phil, thank you for taking the time to write a great review. We are so glad Marine was patient, thoughtful and proactive. We appreciate the kind words and wish you all the best.
★★★★★ 5/5
GoogleI have happily used Chestertons Chelsea, Sloane Avenue, few times whilst looking for a new place to live, in particular because I liaised with Katie Aspinall. Actually Katie was the most professional, helpful and available letting negotiator who could quickly understand my needs. I would highly recommend to any of you to get in touch with her. Best wishes, L
Lilian · 11 October 2016
★★★★★ 5/5
TrustpilotI’ve just started my tenancy with with…
I’ve just started my tenancy with with JP and my whole experience has been great starting with the letting Manager Toby Gardiner and finally Suzan Salih ( Tenancy and renewals consultant)Both Suzan and Toby have been very helpful throughout the whole process and were very prompt. Highly recommend!
F · 10 August 2023
Agent replied · 6 February 2025
Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best in your new home.
★★★★★ 5/5
TrustpilotI’ve just started my tenancy with with…
I’ve just started my tenancy with with JP and my whole experience has been great starting with the letting Manager Toby Gardiner and finally Suzan Salih ( Tenancy and renewals consultant)Both Suzan and Toby have been very helpful throughout the whole process and were very prompt. Highly recommend!
Elma · 10 August 2023
Agent replied · 20 February 2025
Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best in your new home.
★★★★★ 5/5
TrustpilotChestertons Rentals
Have been using Chestertons for years for the rental of my property and found their service excellent. Finding the tenant is easy, dealing with all the problems afterwards is what differentiate Chestertons...
Francois · 17 July 2024
Agent replied · 23 October 2024
Hi Francois, thank you for taking the time to write a review. Its great to hear how you found Chestertons service excellent. We appreciate the support and should require anything else, we will be happy to help.
★★★★★ 5/5
TrustpilotHi All
Hi All Just wanted to say I’ve worked with Chestertons for the passed 5 years as a landlord. Amy Voong provides an excellent service very helpful and always returns her calls. Tom as well as Billy also provide the same service…. They care and support the landlord as well as the tenant in a very professional way Thank you all Emmanuel Colourtex Investment Ltd
Emmanuel · 10 November 2021
Agent replied · 23 October 2024
Thank you for sharing!
★★★★★ 5/5
TrustpilotSum yee was fantastic!
I would like to highly recommend the services of Chestertons, especially agent Sum yee! In fact, she was sensational: kind, proactive, transparent, with great knowledge about the property and the real estate market, in addition to having worked hard to make the business work. Definitely, if you need to rent a property, you can trust Sum yee.
Gustavo · 15 October 2022
Agent replied · 23 October 2024
Thanks so much for this wonderful review, Gustavo. We are delighted to hear that Sum Yee was able to help you, and leave such an impression!
★★★★★ 5/5
TrustpilotThank you Bobby and the team at…
Thank you Bobby and the team at Chestertons, great friendly service and rented my property quickly.
Alice · 9 November 2021
Agent replied · 23 October 2024
Thanks for sharing your 5 star service from Bobby!
★★★★★ 5/5
TrustpilotGood experience
Bobby was very attentive to us, always reply quickly. In general very happy with the treatment.
Álvaro · 9 November 2021
Agent replied · 23 October 2024
Thank you for the review!
★★★★★ 5/5
TrustpilotVery well organised effort to help us…
Very well organised effort to help us move into our new homeSuzan Salih has provided a great service as move in coordinator and has chased results and been available when in need of urgent assistance
Roua · 21 May 2024
Agent replied · 6 February 2025
Dear Roua,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotGary has been exceptional
Gary has been exceptional, no other words to describe him.
Angela · 24 August 2022
Agent replied · 23 October 2024
What a wonderful review, thank you - we've shared this with Gary!
★★★★★ 5/5
TrustpilotA great renting experience
A really good experience. Heather has been very professional, and helpful to depths. I would recommend her.
Annie · 17 August 2021
Agent replied · 23 October 2024
Thank you for the five start review! We have shared your comments with Heather who is very pleased to know you were so satisfied with the service she provided.
★★★★★ 5/5
TrustpilotRowland Blackmore was our Chesterton's…
Rowland Blackmore was our Chesterton's contact during the viewing and moving in process. He was very helpful, sensing all necessary information our way promptly and correctly. He readily followed up the whereabouts of our deposit with accounts, and ensured communication between ourselves and the landlord was smooth and efficient.
Mark · 13 August 2021
★★★★★ 5/5
TrustpilotTamara Price at Chestertons South West…
Tamara Price at Chestertons South West Lettings was really helpful and really lovely! Would happily use again!
Ellie · 11 August 2021
Agent replied · 23 October 2024
Thank you for the five star review - your wonderful review has been shared with Tamara
★★★★★ 5/5
TrustpilotThe Chestertons Property Management…
The Chestertons Property Management team (Vanessa Newman-Wright in particular) are highly professional and excellent problem solvers.
EJ · 5 March 2025
Agent replied · 23 October 2024
Hi EJ, thank you so much for taking the time to leave this review. It's amazing to hear that we've managed your property for the past year and Angelina has given you first-class service. Should you need anything further, please feel free to get in touch.
★★★★★ 5/5
TrustpilotMadi was brilliant
Madi was brilliant. Transparent, proactive and always keen to help. Would recommend!
CP · 5 May 2022
Agent replied · 23 October 2024
Thank you for sharing!
★★★★★ 4/5
TrustpilotSwift response from Carl James (CJ)…
Swift response from Carl James (CJ) ensured that i had the assistance that I needed quickly to solve the problem at hand
AV · 10 December 2024
Agent replied · 22 December 2024
Hi AV, thank you for the great review. We appreciate the positive feedback and wish you all the best.
★★★★★ 5/5
TrustpilotPositive Experience
Vanessa Newman-Wright always provides an excellent service, promptly replying to emails and resolving any issues that occur in the property. We are very grateful to have Vanessa as our property manager.
Katie · 17 July 2024
Agent replied · 23 October 2024
Hi Katie, It makes us happy to read that Vanessa provided an excellent service and replied promptly to emails. Should you need anything else, please do not hesitate to reach out to her and the rest of the team. Wishing you all the best
★★★★★ 5/5
TrustpilotI was helped by Stav Nicola
I was helped by Stav Nicola, a very professional and patient agent. Highly recommend him.
Emmy · 10 November 2021
Agent replied · 23 October 2024
Thank you for the five-star review, wonderful to hear you had such a great experience with Stav.
★★★★★ 5/5
TrustpilotKacey Naish - Chesterons
We had a great experience with Kacey, who was always available to help with our issues. She is friendly, helpful, and a valuable asset to the Chestertons real estate team.
Ross · 1 August 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave a review, we've passed on your lovely words to Kacey and the team
★★★★★ 5/5
TrustpilotBrad was brilliant and helpful and went…
Brad was brilliant and helpful and went out of his way to assist-highly recommend him.
Anthony · 29 October 2021
Agent replied · 23 October 2024
Thank you for the postive feedback Anthony. It is much appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
