Trusted Agent profile · Kensington and Chelsea
★★★★★
2,382 reviews across 2 platforms
17 Cale Street, Chelsea, London, SW3 3QR, Kensington and Chelsea, SW3 3QR
Part of Chestertons, see every office.
Chestertons's office in Kensington and Chelsea, at 17 Cale Street, is rated 4.5 out of 5 across 2,382 reviews on two platforms, including 58 Google reviews rated 4.3.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat personal experience
Dawn was a pleasure to work with. She really took the time to get to know me and understand my requirements and search criteria. Eventually, I was able to find what I was looking for and place an offer. Great to work with Chestertons, and thanks Dawn!
Thank you for sharing your experience Luca!
5/5
TrustpilotTamara Price has been great throughout…
Tamara Price has been great throughout our whole application and has taken the time to go through our application with us which is very rare from my experience. Overall great experience
Hi Sam, thank you for your kind words about Tamara! We're happy to hear that she's helped you throughout the process of finding a property. Should you need any further assistance, please feel free to reach out. Best wishes!
5/5
TrustpilotGreat Lettings Team!
I have been a client of Chestertons for many years. The Lettings Team were fantastic as always in recently securing a large number of potential tenants, incredibly quickly. I'm very grateful to them (in particular Eleonora, Madi and Sarah) for their hard work and friendly, professional service.
Thank you for sharing your experience!
5/5
TrustpilotLeusa and her team did an excellent job…
Leusa and her team did an excellent job in securing an ideal tenant. A big thank you to Chestertons.
Hi Thomas,Thank you for writing a great review.We are glad Leusa and her team secured you an ideal tenant. We appreciate the support.Best WishesChestertons
5/5
TrustpilotCynthia - Chestertons
I had the pleasure of dealing with Cynthia recently while searching for a rental property. She was most enthusiastic, helpful, informative, flexible and proactive in quickly closing out the formalities. I would recommend Cynthia to anyone looking to rent a property in the area. A delight to deal with.
What a wonderful review!Thank you
5/5
TrustpilotProperty management on point
I’ve been renting with Chestertons since 2019. The latest consultant following the property we are living is just magnifique. He’s very professional and reliable. I can definitely count on him. Thank you Jonathan
Hi Massimo, great to hear you've been renting with us since 2019! We'll make sure to pass your compliments on to Jonathan and the rest of the team. Should you need any further assistance, please feel free to get in touch. Wishing you a great summer!
5/5
TrustpilotGreat service
Xiaoyi is always very helpful and responsive with any queries I have. Very much appreciated!
Hi Rosie, thank you for taking the time to leave a review for Xiaoyi, she'll be delighted to read this. Best wishes!
5/5
TrustpilotProfessional, responsive and friendly
Nishaad is very professional and friendly. He has shown great capacities to adapt to his clients needs and always finds solution to satisfy his clients. Nishaad is also very responsive and has great communication skills. I recommend you to deal with him for any property search.
Thank you for sharing!
1/5
TrustpilotI had an absolutely nightmarish…
I had an absolutely nightmarish experience with Chestertons. Their lack of professionalism and utter disregard for tenants' rights were shocking.Firstly, when I reached out to discuss the proposed deposit deductions, they simply ignored my emails, leaving me in the dark about their unjust claims.To make matters worse, my deposit was not even registered correctly. Despite their legal obligation to protect tenants' deposits, they failed to comply with the necessary regulations, leaving me with little recourse for my rights as a tenant.Their overall communication and responsiveness were abysmal, leaving me feeling undervalued and frustrated throughout the entire process.I strongly advise anyone considering renting from [Agency Name] to think twice. This has been, without a doubt, the worst property agency experience of my life, and I wouldn't wish it upon anyone else.
Hi Karolina, we are sorry to read your comments and we understand that one of our managers has since reached out to you to discuss. We do have to follow the instructions of the Landlord in relation to deposit deductions but we understand the dispute process has been explained to you and we can offer any guidance needed through this process. We can confirm that your deposit is protected with TDS. Should you have any further queries, please do get in touch with the team to discuss further.
5/5
TrustpilotPreya was always very responsive and…
Preya was always very responsive and supportive during the time of her managing my flat. I would highly recommend her to other tenants looked after by Chestertons.
Hi Julia, thank you so much for your review. It's been an absolute pleasure managing your property and we will pass your compliments on to Preya and the rest of the team!
5/5
GoogleWe were extremely pleased by the service provided by Chestertons Chelsea and especially Kieran T. who had assisted my sister and I in finding a suitable two bedroom apartment in Chelsea. The apartment viewing went by extremely smooth, effective and followed by the COVID19 rules for safe apartment viewings. Kieran was great to work with as he immediately understood what type of flat we were looking for, showed us several appealing options as well as responded to all of our queries and questions in a very timely manner. We certainly can only talk positive about our entire experience from the first phone call, listings per email until we signed our lease agreement. I will definitely choose Chestersons for my next flat search. Thanks again Kieran!
5/5
TrustpilotHappy with the service
Hannah has been great at letting us know when safety checks are needed, organising these & making sure certificates are held on file. Very happy with her service.
Hi Barbera, thank you for taking the time to leave this feedback for Hannah. We truly appreciate your feedback!
5/5
TrustpilotChestertons Review
Imogen was a fantastic point of contact over the course of our tenancy. Never any issues and always a seamless communication channel. Very caring and attentive. Thanks a lot!
Thank you for sharing your experience with Imogen, we're happy to hear everything went smoothly during your tenancy. Best wishes!
4/5
TrustpilotNew property manager Shakil Khan stepped in to resolve the issues and proved to be helpful
I have been renting my property with Chestertons for the past 6 months. The contracting and referencing was smoothly organised. When I moved in, the property manager wasn’t very responsive and contractors didn’t appear in 4 months time. I am glad that the agency appointed a new property manager Shakil Khan who has been very responsive and is currently helping to organise all the maintenance works required. He has demonstrated a client oriented approach and professionalism.
Hi Diana, thank you for sharing this review with us. We're happy to hear you found the contract and referencing process a smooth one and that Shakil has been on hand whenever needed. Wishing you all the best!
5/5
TrustpilotExcellent service from the team
Excellent service from the team. Especially Thomas & Suzan. Kept us informed in a timely manner and a joy to work with.
Thank you for your 5* review of the recent service you received from our team at James Pendleton. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotGreat company
Juliette was amazing. Overall experience 10/10. Communication with whole team was great and efficient.
Hi there, thank you for your review. We'll be sure to pass your compliments on to Juliette. Best wishes!
5/5
TrustpilotResolution Problem with Tenants
I had an an-going problem with my tenants which was, potentially, heading towards a confrontation and possible legal action. Chesterton's Letting's Manager took control of the situation and resolved the problem in a patient and professional manner. I was relieved and delighted with the help he offered me as it was beyond my capabilities despite being a landlord for over 20 years.
Hi William, thank you for sharing your experience with Chestertons. We are so glad the Lettings Manager was able to solve the problem for you. We will always be here to help should you need anything further.
5/5
TrustpilotLovely experience with this agency…
Lovely experience with this agency specially dealt with Sarah Gawith through professional and discipline.
Thank you for the 5 star review, we will pass on your kind words to Sarah
5/5
TrustpilotShakil is the Best one in Chestertons
Shakil is the Best one in Chestertons, he responds very quickly and solved the issue very fast.
Hi Gopinath, thank you for taking the time to leave a review for Shakil. If you need anything further, please do not hesitate to get back in touch. Best wishes!
5/5
TrustpilotNiema is a STAR ! …
Niema from Chesterons recently assisted re-letting on my residential property in Barnes. Her attentiveness and efficiency was very impressive and instilled confidence in me. She has done a great job and I highly recommend Niema.MS
Hi Michael, thank you so much for your feedback, it's great to hear Niema assisted you in the re-letting of your property! Should you have any further queries, please do not hesitate to get in touch. Best wishes!
5/5
TrustpilotReally helpful property management…
Really helpful property management service - special thanks to Joyce Pau for addressing all my queries and liaising with my tenant and myself so efficiently and promptly.
You're very welcome and thank you for leaving a review for Joyce. Wishing you all the best!
1/5
Trustpilotembarrassing and a shambles
quite literally the worst property management service you could wish for. We lived with mould in the flat for 6+ months despite us doing everything we could about it. We raised the point to the letting agent several times who just sent around their guys who said ‘don’t dry washing near the walls’ despite us never doing this. after sending a few people round, one switched on bloke finally realised there was a leak from the above flat. They refused to compensate us for damage to property, some of which was very expensive (bose headphones). When it came to getting our deposit back it was literally impossible. charging us for things that were in the inventory before as missing or broken, £100 for a set of two pillows that were in a cupboard upon arrival and for the whole year? please avoid at all costs, they have no interest in you and will bend over backwards for landlords
Dear Tommy,We appreciate the time you have taken to inform us of the issues that have arisen during your tenancy and we are disappointed to hear of these. Should you wish to discuss these matters further please contact Zara directly on 020 7501 1045 in order we can address each point individually.
4/5
TrustpilotGood service from property management
There were multiple issues with the property that required repairs and maintenance, but our property management agent Joyce Pau helped resolve them promptly and provided updates throughout.
Thank you for your feedback, Joyce was delighted to assist you throughout the repairs and maintenance. Please do get back in touch if you need anything further. Best wishes!
5/5
TrustpilotJuliette was communicable and lovely…
Juliette was communicable and lovely all throughout the process. Great person to work with!
Hi Karim, thank you for the great review. We are so glad Juliette was communicable and lovely throughout the process. Should you need anything else, we will be happy to help.
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