Trusted Agent profile · Kensington and Chelsea
★★★★★
2,383 reviews across 2 platforms
17 Cale Street, Chelsea, London, SW3 3QR, Kensington and Chelsea, SW3 3QR
Part of Chestertons, see every office.
Chestertons's office in Kensington and Chelsea, at 17 Cale Street, is rated 4.5 out of 5 across 2,383 reviews on two platforms, including 58 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Chestertons Chelsea hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
4/5
TrustpilotProperty manager - Richard parkin
Richard Parkin has been our property manager with Chestertons for about 6 months now and has been really professional, easy to contact, response times are excellent and he has provided us with solutions where needed.
Thank you for taking the time to leave a review, we're really please to read how helpful Siannie has been. All the best
5/5
TrustpilotEfficient and effective
Chestertons have been both efficient and effective in arranging my letting. They found tenants and placed them quickly at a decent price. In managing the end of the letting Tamara was particularly diligent in engaging with the tenants and keeping track of their plans for a potential short term extension. Thank you!
Hi Harry,Thank you for writing such a great review. We are thrilled Tamara was so efficient in arranging your letting. We appreciate the support and should you require further assistance, we will be happy to help.Kind regardsChestertons
5/5
TrustpilotSuperb property manager - Samuel Phillips
I've been with Chestertons for nearly 15 years. Throughout the years, they've been consistently reliable, professional and supportive. Special commendation to my current property manager - Samuel Phillips - who has been particularly prompt, helpful and always provides great advice. Thank you Samuel!
Hi Ee Han, thank you for sharing your experience with us as a long-term landlord. Should you need anything further, please do not hesitate to reach out to Samuel and the team. Best wishes!
5/5
TrustpilotWe had a rocky start with Chestertons…
We had a rocky start with Chestertons when we first put our offer in for our flat. That said, Aaniya, our assigned property manager has been incredible. She's resolved issues left, right and centre. She is always responsive and a pleasure to have a chat with. Thank you Aaniya!
Hi Sin, thank you for your honest review, we're delighted to hear that Aaniya has been on hand to help since moving in. Should you need anything further, please do not hesitate to reach out again. Best of luck in your new home!
4/5
TrustpilotOverall the service provided by…
Overall the service provided by Chestertons has been good. Juliette has been helpful with any issues we've incurred, and came to assist us on her day off.If the onboarding process was smoother then would of been 5 stars. I would recommend Chestertons to friends and family.
Hi Victoria, thank you for your review. We're happy to hear Juliette has been on hand to help and we appreciate your feedback around the onboarding process. We'll be sure to keep an eye on any issues that may arise so we can improve it for the future. Wishing you all the best!
5/5
TrustpilotExcellent experience, with special thanks to Stav Nicola
Easily the best service I have received from an estate agent company. I was promptly contacted by associate Stav Nicola after expressing interest in renting the property to arrange a viewing. After confirming my interest in renting, Stav made the process of securing the property seamless and responded to all of my queries incredibly quickly, kindly and patiently helping me through each stage of the referencing process, ensuring I understood the information required on the Chestertons Portal, and promptly confirming payments made. The property inventory upon moving in was incredibly thorough, with clear signs left across the flat to, for example, highlight the functions of all switches, and a binder including instructions for all appliances being left out for me. I was also very grateful for the Chesterton’s care package left out for me upon moving in. All in all a seamless process, with incredibly kind service from associate Stav Nicola. Thank you!
Thank you for sharing your experience with us Becky. We are very pleased to hear this.
5/5
TrustpilotChoose Aaron at Chestertons
We happened to be looking in one of the most chaotic and competitive environments for renting a flat since coming out of lockdown. We were constantly emailing and calling over 20 different agencies to try to get viewings for flats, and not hearing back from anyone or not able to schedule any viewings. The moment we saw a flat listed with Chestertons we gave their office a call and was able to speak to Aaron, who was both friendly and professional. While the flat we were interested in had already been rented, two months in advance, he immediately asked us what our parameters were and sent me an email seconds later with three or four options for available flats. I was scheduled to view another flat with another agent an hour later, and I quickly asked if Aaron could show me one of the flats he suggested after that other showing. He was not only able to arrange a viewing with one hour notice after meeting me but also made it work for my schedule and we were the first ones to see the flat, even before it went on the market. That flat ended up being the one we are living in and we couldn’t be happier! Throughout the process Aaron was so responsive and helpful, going out of his way to make sure that we were clear on the process and answering all of our questions immediately. Aaron was a joy to work with and made a process that can sometimes be unpleasant and daunting, very accessible and enjoyable. He is clearly dedicated to helping people find their new home and brings a level of enthusiasm, passion, and humanity to an industry that can feel very transactional or clinical. You’d be lucky to have Aaron as you’re letting agent and we will be recommending him and his colleagues at Chestertons to all of our friends!
Thank you so much for sharing your experience with us Christina! We are so pleased to hear how helpful Aaron was at Chestertons.
5/5
TrustpilotOffice Coordinator
I recently worked with Emily Hold when I had a change in tenancy and a lot of documents and information to provide. Emily was always very responsive and helpful. If she didn't know herself she always asked the right people and got me a response immediately. And on top she was always very friendly and I had the feeling that she really enjoyed helping you and, hence, I did not feel awkward asking her often stupid questions. This made my life so much easier!
Thank you for taking the time to leave a review, we are so pleased to hear how helpful Emily was
5/5
TrustpilotGreat letting agents
Been dealing with Oliver Slater at Chesterton's for over a year now. Great service - very communicative, quick to respond, and has instructed plenty of contractors to come and solve issues for us. Thanks for all the support.
Thank you, BR! We’re thrilled to hear about your positive experience with Oliver. Providing excellent service and support is our priority, and we appreciate your trust in us. If you need anything else, we're here to help!
5/5
TrustpilotAmazing Team
My experience with this agency started in 2021, they have a professional team always ready to help and support This year, they helped me to renew the contract smoothly, dealing with my requests with patient and careI would like to thank them all, especially Amanda and Lavie, keep up the good work, good bless you
Hi Maha, thank you for your review and being a client of ours since 2021. We're delighted to have assisted in the renewal of your contract and will pass your compliments on to Amanda and Lavie. Wishing you all the best!
5/5
TrustpilotGreat experience!
Ana has always been an incredible property manager, dealing with everything in a very efficient and professional manner and nothing is ever a problem. Living half way across the world Ana recently managed a huge renovation for us and kept us constantly updated on the progress. We are so pleased with the results and the property has been completely transformed. We would highly recommend Ana Cotofana to anyone looking to rent their property.
What incredible feedback, we are so happy to hear that Ana was able to make such a huge task more manageable for you. Thank you, Lucinda!
5/5
GoogleWe are delighted to be working with the Chestertons Chelsea team. Although we have only recently started working with Lip (Sareef), our experience so far has been very positive. We appreciate his responsiveness and the professional, friendly manner in which he handles all matters
Thank you, Fulham Performance! We're thrilled to hear about your positive experience with Lip. Our team strives to provide exceptional service, and it's great to know that his responsiveness and professionalism have made an impact. We look forward to continuing our collaboration!
5/5
TrustpilotShan Made the Checkout Process So Easy
I had a great experience dealing with Shan Stewart regarding my short-let checkout. She was genuinely helpful, proactive, and clear in her communication. She followed up after our call, kept me informed about the revised schedule, and made the whole process smooth and stress-free. It’s rare to get service that feels this personal and attentive, really appreciated!
Thank you for your wonderful feedback, LD! We're thrilled to hear about your positive experience with Shan. Our team strives to provide personal and attentive service, and it's great to know we met your expectations. We appreciate your support and hope to assist you again in the future!
1/5
TrustpilotAvoid to be tenant on a property they manage
Clearly, I would've recommend to add some clauses to the standard tenancy agreement to avoid problems listed below, or better do not have a deal with them at all.Do not go with them, they just ignorant and incompetent.1) They lied that flat will be professionally cleaned. There was dirty windows, dust and bird poop on the floor, some old food in the fridge (Consider that we moved in 2 weeks after tenancy started!)2) Agent keep feeding me "I will call you back" for 2 weeks about the sofa we agreed to be removed from the apartment, and now stopped answering calls at all.3) They send an engineer to estimate prices to change the broken mixer in shower and clogged tap. We agreed for slot 9AM-12PM, but no one appeared. I called 4 times to the agency, and they were not able to tell me wether the engineer going to visit or not. Finally, the engineer arrived at 6PM, without any prior notice and said that he received the order on 4PM at the same day. Notice, that it is clearly ONLY communication problem - they were aware of the delay, but were not able to tell me about that, even when I tried to call.4) They didn't manage even negotiate with a landlord the plumbing change for a week! For now it is very hard to use the bathroom, as there are almost every piece of plumbing is broken and ventilation does not work. When I called to them to understand the timings, they said that the person which is responsible for that is not available and recommended me to write an email (on which they are not replied)I don't know why I forced paying to them (as the price is clearly included in the rent). They are really just a broken link in communication and should be eliminated from there.UPD: they didn't even checked the heating system at all ! All the heating controllers are broken, a long time ago, damaged by a liquid from the very old batteries, which are started to leak.Also, shower mixer is completely broken now, there is no hot water there. Their engineer recommended me to "use bucket to mix the hot and cold water" and said that this is not an emergency.Even their branch manager is powerless to chaise anything. He is in the email tread with description of this situation, and still nobody called me back today for 6 hours for the urgent matter as they promised.
Thank you for getting in touch. We are sorry to hear you are not satisfied with the service received.We take all feedback very seriously and would like the opportunity to discuss your comments with you further.Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.
5/5
TrustpilotRe Suzan Salih/Marcus Battrum
Re: Suzan Salih and Marcus Battrum. A thorough, seamless move with excellent support between short and demanding move out/in dates. Underpinned by immediate turnaround with emails, calls, and regular liaison between landlord, and myself as new tenant - despite list of requests. Several opportunities for it to get difficult and clunky, but it wasn't.Thank you Suzan/Marcus
Dear Arfan,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and Marcus will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
GoogleMy faith in estate agents has been restored! I contacted Chesterton's in Chelsea after seeing a gorgeous property on their website and ended up working with Katie to find my dream home! I have very specific requirements and exacting standards, Katie went above and beyond to find me exactly what I was looking for and was on hand to answer all my questions along the way. Professional, friendly and efficient I could not be more pleased with the level of service I received. Thank you Katie!
Hello Laren, Thank you for taking the time to send in this review. We're thrilled that Katie assisted you fully in your property search and have passed your compliments on to her and the team at Chelsea. If you need any future assistance, please feel free to get in touch. Best wishes!
5/5
GoogleDealt with Katie who was new to the company at the time but couldn't have been more helpful. We thought our house move in Covid would be a nightmare but she found us exactly what we were looking for and made our move date happen seamlessly. The property was spotless when we turned up and she was always on time, easy to work with and always available for my many many questions via email or phone. Cannot recommend highly enough. 20000/10!!!!
Hello Liberty, Thank you for taking time to provide us with this feedback. Katie was absolutely thrilled to have assisted you in your property search. Moving home during these current climates can sometimes add extra pressure to the situation, so we're happy to hear we made it as seamless as possible. We wish you all the best in your new home and if you need anything in the future, please reach out to us. Best wishes!
1/5
TrustpilotReview
UPDATE: We were informed that everything had been signed to move in to a new property. Then under 2 weeks before our move in date we were informed that the landlord never in fact signed and we wouldn't be able to move in leaving us without a flat (and the previous call reassuring us everything was sorted with the contracts was a lie). We were then told they would support us with finding a new property as soon as possible but they didn't do anything of use. Very disappointing service. Giorgio was always very helpful and helped us secure our flat with ease. He was easily contactable and answered all my questions fast which made it a much less stressful experience than I’ve had in the past. So far has been a great experience and Giorgio has added to that by being great.
Your comments have been passed on to Giorgio, who is thrilled to hear you are so pleased with the service he has provided.He encourages you to get in touch if he can be of any further assistance.
5/5
TrustpilotSharon was really helpful in answering…
Sharon was really helpful in answering all our questions during the tenancy! Thank you!
Thank you, Matthew! We're thrilled to hear that Sharon provided excellent support during your tenancy. We strive to make every experience positive, and your feedback means a lot to us.
5/5
TrustpilotGreat service
I recently joined an existing tenancy, and Sharon handled the whole process. She was professional and communicative at every stage and made the process easy.
Thank you for your fantastic feedback, Lewis! We're thrilled to hear that Sharon provided such a professional and smooth experience. We appreciate your support and look forward to assisting you in the future!
5/5
TrustpilotSharon Chattalis has been so helpful in…
Sharon Chattalis has been so helpful in making me understand the intricacies of being a landlord.She dedicated time and clarified technicalities to me in a simple and understandable way.Thank you Sharon! You are an asset for Chesterton's!
Hi Stefanos, thank you for the great review and sharing your experience with Sharon. Its great to read how dedicated and understanding she was. We appreciate the support and wish you all the best.
5/5
TrustpilotHighly Recommended
Having had several issues with a short let managing agent, Chestertons have taken over the management of my flat and been fantastic.Vanessa at Battersea Park has been great to deal with and responds very quickly to any issues.I'm really pleased that she is looking after my property.
Hi Daniel, thank you for your positive feedback. We're thrilled to hear that Chestertons and Vanessa from our Property Management team have exceeded your expectations. Please let us know if you need any further assistance and we'll be happy to help!
5/5
TrustpilotThank you Kaicey Naish
Thank you Kaicey Naish for your ad hoc help and availability and patience. She provided background knowledge, and took time to walk an overseas landlord through necessary steps and provided comfort to cover all aspects of a multifaceted tenant change with great attention to detail.
Hi Tanja, we really appreciate you taking the time to leave a review for Kaicey. It's lovely to see that she guided you through the process of the tenancy change. Please let us know if you need anything further. Best wishes!
4/5
TrustpilotChesterton's Review
Generally service is pretty reasonable, however I am continually frustrated that Chestertons still don't make a note on their records to copy myself and my father into all communications, whichever new staff members are either emailing me or my father separately, surely this is not too much to ask
Thank you for your feedback, Robbie. We’re glad to hear you find our service reasonable. We understand the importance of clear communication and will work on ensuring that both you and your father are included in all relevant communications moving forward.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chestertons Chelsea hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
