2/5
We brought our house with them but I…
We brought our house with them but I would never ever sell a house with them

Trusted Agent profile · Jersey
★★★★★
1,805 reviews across 2 platforms
19 Halkett Pl, St Helier, Jersey, JE2 4WG, JE2 4WG
Part of Savills, see every office.
Savills's office in Jersey, at 19 Halkett Pl, is rated 4.1 out of 5 across 1,805 reviews on two platforms, including 1 Google review rated 5.0.
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Every review we hold for the Jersey office, from every platform, shown as written. First names only.
2/5
We brought our house with them but I…
We brought our house with them but I would never ever sell a house with them
5/5
I have recently rented a property…
I have recently rented a property though Savills who provide an excellent service. I dealt with Zoe and everything was very simple and arranged quickly. I would highly recommend!
Hi Edward, I am so pleased everything worked out for you. If you need anything further please do not hesitate to contact me.Regards,Zoe
5/5
Terence is a great property manager
Terence is a great property manager. He’s reacting quickly to urgent needs and ahead of things.
We really appreciate the feedback, thanks for the review, Max. Wishing you all the best.Regards,Terry
4/5
level head in a lengthy house purchase
Daniel maintained a level head in a rather lengthy house purchase, his supreme patience and integrity ultimately enabled a chain of purchases to take place. It has been a pleasure to work with him and we appreciated his clear and honest communication.
Thank you, Juliet, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
5/5
Good Experience …
Working with Savilles was extremely efficient and personal.Will was always on hand and communication frequent and helpful.
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Will
5/5
Experiencing Savills - the tenant's perspective.
As a potential tenant relocating from Denmark, and having not been a tenant since University days, I was walked through the process by the Savills team, who were prompt in their responses, knowledgeable &, even though they represent their client, consistently helpful.From start to finish, the exercise took only 10 days and was surprisingly uncomplicated. Since we moved into the rented property, the Savills team have followed through by offering the right kind of support by answering our odd query with their customary speed. If I was the landlord, I'd be delighted by their efforts. The only negative element was the efforts of of the third party specialist dealing with the inventory & key handover. When I raised the matter, Savills acted promptly and were on site quickly to correct the failed handover process.
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
1/5
Never use Savills as Commercial Agent
Savills as a Commercial Management Agent: We have found their staff to be unhelpful and arrogant. No invoice is paid unless chased multiple times. Every invoice is paid late - often months late, and they have a series of excuses that are recycled each time. In 20 years of working in the Commercial Property business, I've never experienced a supplier, client or agent as obstructive as Savills. Avoid at all costs unless you want to repeatedly anger your tenants, suppliers and yourself.
Thank you for raising this. Rest assured, we’d like to find out exactly what happened. If you’d like to, please get in touch by email with additional details. Our email address is socialmedia@savills.com.
5/5
appreciation to Jess Exley
Very thanks to Jess Exley!She helps me to find out my new apartment in the same pension and useful recommendations. I’m glad to meet her as my agent! Good luck!
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
5/5
Sale of a lovely waterside property …
It has been a difficult 6 months despite having moved 12 times before. James Abbott patiently helped me through the tensions of believing our home was worth much more than his estimate, of ‘no viewing weeks’ when we kept the house tidy for no reason, and his careful nurturing of potential buyers. I would strongly recommend Savills for their knowledge of the local market, and in particular the intricacies of our particular site. Thanks to all the staff
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that bit easier for you.
5/5
Savills Cambrige Lettings
We thought Savills was only focused on high end properties and not medium range that we were looking for. But I can only say that our interaction with Paul Eaton and Savills Cambrige lettings team has been contrary to our expectations.Paul has taken the initiative of keeping us informed proactively and has given us details about the area/location etc. He was always courteous and never pushed an agenda. In our opinion he has acted in the best interests of both tenants and landlord. Was a pleasure to interact with.
We are so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
5/5
Great management skills
I have to thank Tami in particular who did an amazing job in solving an issue I had in the property. She was patient and persistent, following up with a difficult repair service company. Thanks to her commitment my issue is now entirely solved!
1/5
The worst estate agency
Had really bad experiences with them as both seller and buyer.As a seller, contacted them to arrange a valuation and quote. They just didn't turn up on the agreed date - no warning just a no show. So we went with the agents that did turn up.As a buyer we registered and gave our criteria for what we wanted. They just send anything through - nothing like what we asked for.I used to think they were supposed to be the best but they just don't seem to care at all.
Thank you for raising this. Rest assured, we’d like to find out exactly what happened. If you’d like to, please email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this?
5/5
Having worked with Savills for a few…
Having worked with Savills for a few years, we have nothing but positives to say about the organisation. The team is filled with experienced professionals like Terry Lane who has been a pleasure to work with. He is very responsive, efficient and has an abundance of knowledge within the industry. Colleagues like Terry allow the Savills to continue to be an industry leader.
Thank you for your lovely review. It was a real pleasure being able to help you and wish you all the best!Regards,Terry
1/5
Dishonest and sly, avoid Savills.
Rented a property for a year with no issues so decided to stay for another year, after we signed the contract they told us a neighbour had been complaining for the last year about parking and now the neighbour is making us feel very uncomfortable. When we wanted to give notice and cancel the other year they told us it was too late and we don’t even have a break clause so there’s nothing they can do. Worst customer service in the world
It’s very disappointing to hear about your experience. We take feedback extremely seriously and are keen to find out more. If you’d like to, please email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this?
5/5
Adel has been fantastic!
Adel has been a fantastic support to us during our tenancy, swiftly dealing with any maintenance issues and always being warm and friendly to communicate with. Thank you Adel :-)
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
5/5
Jack exceeded expectations- 10/5 rating!
Jack was an amazing help on my checkout - he was diligent and proactive and made the process seamless. I would recommend Jack for any property and for any customer!
5/5
Natasha is amazing
Natasha is amazing! I have just started working with her the day from yesterday since she took over, but I am already a big fan of her. Highly efficient, professional and considerate! Thanks!
5/5
Highly recommend, especially Yato
Yato has always been very helpful, professional and responsive. I recently had an issue with billing for an apartment I moved out from and Yato was very helpful in addressing it.
1/5
To avoid
To avoid They tend to send newly appointed cheap and cheerful sales team to evaluate your hard earned propertyIt is ONLY in the UK that is possible to become an Estate Agent within 24 hours at the speed speed of a Bowel wind. Selling a property in two weeks one has to be an ignorant not to figure out to be under valued They now have out of desperation created a debt collection agency and instead of calling themselves debt collectors they sugar coat with mouthful job titles . I have no debts with my dishonest mortgage company Jasper Mortgages that I have been for nearly 16 years . Their telesales ; those frustrated Zero hours contractors that are far from being trained or even qualified to assist ; they stopped my direct debit ; and I fall to 3 months with unpaid mortgage ; yet it took me three months to re establish my direct debit. Whilst I’m still as usual making my direct debit payment mortgage the same as the last 16 years . Jasper mortgages Appointed Savills “ debt collectors “ to reprocess my property calling themselves receivership . How shocking is this ? I have three mortgages mounting to an amount of 3000£ / month ; with not a single late payment ; and they think they harass a single mother to come and bark with legal documents NOT SERVED TO ME. But pinned on the door of the wrong flat ; the same old story ; intimidation technics to get it their way . I have recorded ALL MY CALLS ( yes I advise whoever reading this to record your calls anywhere you call in the UK FOR YOUR PROTECTION) .Jasper mortgages as revenge they sent me Savills.. to intimidate me because simply I voiced my opinion ... if you want to get it cheap and cheerful with a phone system that is not functioning .. repeated information ; not recognised ; then a stream of Zero hour frustrated employees that compensate their anger and frustration on the clients ; again through a stream of Police Interrogation style of security ONLY FOR THEIR OWN PROTECTION ... the rest is clearly doesn’t matter .. the fact that all those are and could be health damaging .. waiting ; repeating ; being interrogated, condescending behaviours ; you then feel hopeless angry and of course lash out as I did . Called them justified names .. all those zero hours ; trainee ; interns are equal pur and simple .. SLAVERY . All these people are compensated with non sensical job titles .. as a result they put their frustrations through condescending and shocking so to speak securities . I truly don’t know which loser would want to come and pay my mortgage ??I now have started to creat a full document /dossier including all recorded calls with various parties with Savills All shocking ; you believe in me . And will dispatch to Savills around the world I feel that I need to give them the taste of their own poison ... harassement and destroying their reputation the same the have done with mine . Let the global management hear for themselves their appalling manner dealing with upset and angry clients . Let them hear how their brand is damaged through a stream of disputable people feeling entitled .They are arrogantPatronising Condescending Above all all this entitlement of bullying attitude that is beyond me This is not a fake review .. unlike others that I’m confident must have been commissioned elsewhere .Don’t fall into their bogus evaluation benefiting their companyDon’t fall into their debt collectors sugar coating their job titles They have been harassing the wrong tenant with important legal document PINNED TO THE FRONT DOOR AND NOT SERVED. Being normal practice in any democratic country And no one is there to say .. what about this DATA PROTECTION ACT a total scam to use it in order to get hold of all your details and allow themselves to ignore the same as and when it benefits them Is there any descent behaviour left ?Whoever appears here on behalf of Savills to say how sorry they are then I would ask them to go and ask the question and find out through I’m a single mother and they are trying to bank on it But they are knocking at the wrong door as I shall pounce back and give the taste of their own poison and wouldn’t get intimidated.
Hi, we're sorry to hear this. Please can you email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this? Thank you.
4/5
Ritesh Gopaul has done an excellent job…
Ritesh Gopaul has done an excellent job managing our flat for us over the last 2 years. He responds promptly to our emails and provides a friendly and proactive service. We are thoroughly satisfied clients of Savills.
Thank you for taking the time to review our service, Andrew - feedback is always incredibly helpful.I’m delighted that we meet your expectations.
5/5
I was so impressed with the service.
I was so impressed with the service I received from Savills. The process of selling and indeed purchasing a property can be stressful, to say the least. The confidence I felt throughout due to the attention that I received was second to none. Stephanie Clarke and her colleagues were always there in person or at the end of the phone to assist with any queries. I would recommend Savills to all friends and family in the future.
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that bit easier for you.
4/5
Helpful and friendly service
Very helpful and friendly during letting period. Rapid replies to my questions regarding property details which were needed when the house was on the market for sale. Many thanks to Monica Kajnozi.
Thank you for your kind words and for taking the time to post a review. We are delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
5/5
Tom Smith - great property manager
Tom Smith has been a very helpful and efficient property manager. Kept me informed and always been willing to speak on the phone and always nothing but friendly. Thank you
1/5
Terrible service
Terrible service, discourteous, arrogant, unhelpful staff in the rental management sector. They don't manage - they expect you to do it for them. I couldn't believe I'd be dealing with infestations of mice and no heating and hot water at one of their managed properties. Shame on you!
Hi Charlotte, Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. Please know that this is not the level of service we strive to provide. Your concerns have been taken seriously, and we would like to find out more. Please email further detail to socialmedia@savills.com so we can investigate.
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Tell us what you need and we'll put you in touch. Savills Jersey hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Jersey.