Trusted Agent profile · Jersey
★★★★★
1,805 reviews across 2 platforms
19 Halkett Pl, St Helier, Jersey, JE2 4WG, JE2 4WG
Savills's office in Jersey, at 19 Halkett Pl, is rated 4.1 out of 5 across 1,805 reviews on two platforms, including 1 Google review rated 5.0.
Every review we hold for the Jersey office, from every platform, shown as written. First names only.
5/5
TrustpilotPrompt action when our boiler was…
Prompt action when our boiler was deemed unsafe and we were left with no hot water. Thanks Danielle for dealing with this quickly and professionally!
Thank you so much for your review, Jemma. It's much appreciated. If you need anything further please don’t hesitate to contact us.
1/5
TrustpilotTerrible service from Savills
Savills is worst agent for both tenants as well as owners.I am a tenant through Savills. I live in Arena tower and for second year running I have apartment heat and water heating issues. It hasnt been fixed properly yet. Savills did seek multiple approvals from owner to change parts implies they have ripped the owner and changed all possible parts around the water heater without fixing it so far. I know for a fact some of the parts were not broken as not same person came to replace the part who suggested it to be replaced.My suggestion stay away from them if you are tenant for you mental peace & to save money if you are an owner.
Hi Rajendra, we are sorry to hear about this and would like to find out more. Could you please email socialmedia@savills.com with further information so we can investigate?
1/5
TrustpilotNo hot water for 10 months
Absolutely horrible! I live in one of their flat and as for now I have no hot water for 10 months! I have to write 10 e mails to get 1 response! The managers do not pick up or return the phone call. No consideration at all with my problem which seems to have no end. Meanwhile I keep pay my rent which is not cheap
Hi Marcos, we are extremely sorry to hear this and would like to provide a resolution as soon as possible. Could you please email further detail including your address to socialmedia@savills.com so we can facilitate this for you.
5/5
TrustpilotI moved flat during Covid-19
I moved flat during Covid-19. It was still a pleasure to have Savills service when choosing the property. Tiffany was very nice and she answered all the questions in time to smooth the process. The property manager also replied very quickly when I was reporting issues and sorted it out for me immediately. I do appreciate this attitude and speed!
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
5/5
TrustpilotPurchasing
Thank you so much to Robin, Katharine and the team for their amazing help and support which enabled me to purchase prior to auction. It was great to experience the way in which each member of the team operated with such professionalism making each step an easy one for me. Thank you, Robin and The Team. Tricia
Thank you for your lovely review, Tricia. It was a real pleasure being able to help you and hope you enjoy the new home. Regards,The Auctions team
1/5
TrustpilotBe careful
My experience with the Savills Team and Lettings Hubs has been horrible. My employer sent multiple references and Letting Hubs lie that they did not receive it. After digging, this issue seems to be quite common with the non British and foreigners. Savills and Letting Hubs clearly discriminate between foreigners and locals. You suck!
We are very sorry to hear that you had a negative experience. We take pride in offering excellent service and to hear that we fell short of that is disappointing. We would like to follow up with you - could you please email socialmedia@savills.com with more details so we can investigate further?
5/5
TrustpilotTroy Budd/ savills in bristol
I will recommend Troy to everyone. He is responsive, always constructive, and clear with advice. After meeting him for 10 minutes, I decided to sell through Savills. No other agent could come close. I am very grateful. I am sorry I did not have chance to personally thank, because I do not live in Bristol
I really appreciate your kind feedback, it was a pleasure to work with you and wish you all the best!Regards,Troy
5/5
TrustpilotExcellent service
I selected Savills after meeting other agents in the area. Happy with the decision as they arranged some viewings quickly and received an offer which accepted within 2 months.Peter, James, Dan and the team very professional and pleasure to work with. Thank you
It was a pleasure to work with you, Mark, and very happy everything worked out.Regards,Peter, James and Dan
5/5
TrustpilotAfter being let down by many potential…
After being let down by many potential purchasers we decided to try to sell at auction for the first time.We can highly recommend Savills! Nicholson Boyd explained the whole process and was there for us every step of the way to a successful sale on the day. Excellent communication throughout. Thank you Nicholson.
Thank you for your kind words! I am so glad we were able to get the result you wanted. Regards,Nicholson
5/5
TrustpilotSavills...simply brilliant
Savills were simply brilliant. Caroleanne Gallagher was at our side throughout the whole sales process and made the journey stress and pain free. The level of contact and communication was 100%. We cannot praise them enough and would use Savills again in the future without question. A great team. Thank you.
Thank you for your lovely feedback. I am so glad to have been able to help you with your sale and I hope to work with you again in the future!Regards,Caroleanne
5/5
TrustpilotExcellent Ele
Ele was fantastic throughout the whole sale process. Her communication was excellent as was her market insight. I would suggest that Savills ensure they retain her at all costs as I am sure other competing businesses wold be extremely lucky to have her. Ten out of ten.
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.RegardsEle
1/5
TrustpilotAmateurs.
Attempted to phone them during office hours and the phone was never answered and calls not returned. Also went to view a property and the agents never showed up. A truly awful experience and in summary, they are amateur at best. Also, best to ignore the 5-star fake reviews.
5/5
TrustpilotGreat service - thank you!
Ritesh Gopaul has been my property manager for the past 18 months. The service has been excellent. Being a property manager is a tough role and I’ve had mixed experiences in the past. Ritesh is prompt, efficient and has managed the tenant landlord relationship effectively. Thank you!
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact me.Regards,Ritesh
5/5
TrustpilotA totally different letting experience!
I dealt with Euan Williams and Iona Paloka at Savills Maida Vale. They were absolutely incredible - diligent, friendly and so efficient. They nailed my property search from the word go and helped me sign the flat of my dreams. I cannot recommend this office enough, far superior to any other estate agent I have ever used.
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
5/5
TrustpilotI have been using Savills in Marlow
I have been using Savills in Marlow, for several years now and have always experienced a professional considered approach, particularly listening and delivering on my requests whether it be buying and or selling. More recently Sophia Farwell was tasked with finding a property for one of my elderly relatives, a difficult task on a good day. That being said, Sophia listened to the remit, took it upon her self to personally identified properties and within a few days had delivered the property of my relatives dreams, i thought it would take months! Thank you Sophia and all the team a truly fantastic experience.
1/5
TrustpilotAppallingly Letting Service
After visiting my daughter’s new flat which is let by Savills, I have to say that I am absolutely appalled that they consider this a suitable property.The property is in my opinion uninhabitable for humans with faulty electrics, vermin infestation and no hot water/ heating.Savills have been notified of the issues two weeks ago but have still not resolved any problems, they are obviously not fulfilling their obligations as a managing agent to the tenants. Further to this they expect the tenants to be available to liaise with any 3rd parties to rectify any problems rather than their staff being available ( for which they do receive fees for from the 2K monthly rent)- absolutely disgusting customer service.
Hello Alison, we would like to hear more about this issue. Please email further detail including the Savills office that your daughter has been dealing with to socialmedia@savills.com so we can investigate.
5/5
TrustpilotPersonable and Friendly
Michael Smit led the acquisition of my property. It was a smooth process even though there were some issues with the property. Even after acquisition Michael was on hand to deal with some teething problems and was courteous, friendly and a really easy person to get on with.
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best.Regards,Michael
5/5
TrustpilotMarcus was exemplary
Marcus was exemplary; I’ve been in the property business for 40 years and he is what I would call (he may not like this!) an old fashioned agent; attentive, helpful, polite and informative. He put most agents to shame. I hope Savills know what they’ve got. Thank you very much Marcus.
Thank you for such a lovely review. I am so glad to have been able to assist. Please feel free to reach out with any further enquiries.Regards,Marcus
5/5
TrustpilotGreat service from Graeme and David
Great service from Graeme and David - Graeme was a great help ensuring that we were able to proceed with the transaction smoothly. I will highly recommend Savills to all my family and friends. David was a great help in showing us properties and ensuring that we felt comfortable with our decisions. Both were accessible at any time.
We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
1/5
TrustpilotShocking company to do business with
Since Savalls has taken over the management at Heron Place in W1They must rank as one of the worst managing agents I have worked for in over twenty years. The accounts department is non-existent. I'm owed ten thousand pounds in two outstanding invoices. It is now time to issue court proceedings. I am not the only contractor on this site who refuses to do more work for them. They may have a fancy website and boast on social media how great they are, but their management team is useless.
Hi Peter, we would really like to hear more about this situation so we can investigate as a matter of priority. Could you please email further detail and any contact information you have to socialmedia@savills.com so we can look into this.
1/5
TrustpilotSubstantial Financial Loss for First Time Buyers
My partner and I, as first-time buyers, have been left extremely disappointed following our experience with Savills Telford.
Thank you for taking the time to share such detailed feedback. I’m very sorry to hear about the experience you and your partner have had during what should have been an exciting step as first-time buyers. We do appreciate you acknowledging Beccy’s efforts once the issues became apparent, but we fully understand your disappointment regarding the lack of clarity around the property’s mortgageability and documentation from the outset. If you would be open to discussing this further, we would welcome the opportunity to speak with you directly so we can better address your concerns. Please email further detail to socialmedia@savills.com so we can investigate.
5/5
TrustpilotMany thanks to the team at Savills
Many thanks to the team at Savills, Stamford, for successfully selling our property. The entire process was managed in a highly professional manner and was excellent value for money. James Abbot was always available to give advice and guidance , kept us fully updated and inspired confidence and trust.We have no hesitation in recommending Savills.
Thank you very much, we have loved acting for you and wish you every happiness in your next home.Regards,James and the Stamford team
5/5
TrustpilotA far superior experience to other property managers
Our landlord changed managing agents during the course of our tenancy and the difference since Tami Falzon has taken over the property management is staggering. Tami and the team are professional, polite and quick to find solutions. The contacts Savills uses for maintenance do work of a high quality and have, without fail, all been very helpful and friendly.
5/5
TrustpilotThanks Jess
Fantastic service from Jess Exley whilst I was looking for a new apartment. From the initial conversation to her timely follow ups, I enjoyed working with her. She went over and above to ensure that the needs of a customer we’re met. Thank you Jess for all of your help and assistance.
Thank you, it was my pleasure. I know that moving house can be a difficult time so it’s great to hear that I made it that little bit smoother for you. Regards,Jess
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