Stirling Ackroyd Clerkenwell reviews in Islington

★★★★★ 1/5

Trustpilot

***RENTERS BEWARE***

***RENTERS BEWARE***I am posting this review as a sincere warning to anybody thinking of renting a property with this grossly incompetent organisation.At the end of me and my partners tenancy we were disgusted to be informed that we would be only be receiving just over £100 of our £1600 deposit.The reasons stated were that the flat was left in an 'uninhabitable' condition. A statement which was completely at odds with the check out report. We were also informed that the place was 'riddled' with bed bugs. These bed bugs were supposedly situated within the sofa bed, one small issue (I'm being generous using the word 'small' here) is that we were never informed that the sofa was a sofa bed and never used it as such.This means that we moved into a property with a sofa bed that wasn't declared as such that was supposedly filled with bed bugs from a previous tenancy.We were charged over £1000 for fumigation services, sofa removal and purchase of a new sofa.So, this bombshell was dropped to us in a cold and informal email shortly after our tenenacy and we were informed that if we disagreed with their assessment we would have to follow the arbitration process.Me and my partner spent countless hours on this form providing irrefutable proof of lying, gaslighting and pointing out numerous instances of gross incompetence over the 12 months we had the displeasure of dealing with this trash company.The arbitration process was an unnecessary and extraordinary mentally taxing process which I will never forgive Stirling Ackroyd for making us go through.I'll end on some good news. The arbitration process was a success and we were found in the right and recovered the majority of our deposit.I really hope that someone reads this and decides to steer clear of renting from this company.I'd actually love more than anything if someone we had the displeasure of corresponding with during this process is reading.Thanks for returning OUR money (under duress) we're going on a nice holiday x

Sam · 6 September 2024

★★★★★ 1/5

Trustpilot

Im a landlord

Im a landlord - they held double the agreed letting fee for two weeks after the tenants moved in (24th Sept -9th October) - only refunded it after quite a few letters and phone calls. They have not yet invoiced me and have revised the "statement" to say I owe them the money in a years time instead. Their accounts are overdue at Companies House - avoid this agent they are shambolic at the moment. They managed to take this "double" fee by taking three months rent in advance from my tenants even though I said in writing I didnt need three months in advance. I will update this in due course. Oh and I only received the deposit the morning the tenants moved in and only because again I had to make a BIG FUSS ie this money was three days late. They are also late giving my old tenants back all their agreed deposit minus deductions. Oh and the check - out I'd asked them to organise on my behalf didnt happen and they didnt tell me either.

Sian · 10 October 2025

★★★★★ 5/5

Trustpilot

I am writing a review for David Harvey…

I am writing a review for David Harvey in particular at Stirling Ackroyd, rather than Stirling Ackroyd. We were having some issues with this company that were not being resolved and it was becoming increasingly frustrating. David happened to pick up the phone when I called in again and even though the issue we were having was absolutely nothing to do with him, he was brilliant - not only did he take my issue seriously, he dealt with it immediately and also followed it up until the issue was actually solved. We had been having problems resolving the issue since April/May, I tried to speak with 4 other people, but made no progress and David resolved it within 1 day. Not only are we really grateful for the issue being solved, but the speed and manner with which it was done - he was polite, calm, efficient and just a really nice person to deal with - thankyou!

Nicola · 3 September 2024

★★★★★ 1/5

Trustpilot

Extremely bad property management service

I am a tenant and their property management service is horrendous. We have had an emergency power cut due to the apartment fuse box overheating hich is an health and safety risk and legally the electricity had to be switched off. Having called them their response was we will liaise with the landlord as we cannot give any permission for the work. Such a response is expected for standard issues but how can this be a response for an emergency issue which the landlord is legally bound to take care of immediately.

Prachi · 7 October 2025

★★★★★ 5/5

Trustpilot

It was a very difficult time for me

It was a very difficult time for me, my mother had just passed and her house needed to be sold. I dealt mainly with Joel Gooden at the beginning and he was excellent in explaining everything to me, keeping me informed. The rest of the team were amazing, informative, helpful and made the process one less thing I needed to worry about. Very happy with the service and more than happy to recommend.

Lucie · 12 December 2024

★★★★★ 5/5

Trustpilot

Great customer service from Ryan at Sterling

I dealt with Ryan Johnson at Sterling Ackroyd in recent month and he offered stellar customer service. He kept in touch regularly with me over years, after I first contacted him a few years ago mentioning that I would sell my house at some point; this shows great business acumen. More recently he advised on current house prices in my areas and what a good price for my flat would be. He was always kind, approachable, prompt and helpful. Excellent service

LL · 8 October 2023

★★★★★ 5/5

Trustpilot

I don’t usually write reviews and…

I don’t usually write reviews and recommend businesses to go through for other people but , Stirling Ackroyd’s service , in particular by a man named Jad was beyond great. My first encounter was when I was in Brixton (Being from north, I’m sure you can guess I’m not familiar with Brixton). I was lost . I went into a few shops and they disregarded me for directions to get to the place I was traveling to. Then I went into Stirling Ackroyd where Jad had just finished a phone call. Well presented , he stood up, greeted me and showed me how to get where I wanted to end up. The second encounter was when I was trying to find a property in the area. He was very helpful on the phone and is keeping me updated for the properties that may be of interest. This constant update is helpful in keeping stress levels down as I know someone is trying to find the correct property for me that I can call a home. I would definitely recommend going to at least Stirling Ackroyd, if not Jad for services.

Ishaan · 6 October 2023

★★★★★ 1/5

Trustpilot

Abysmal Service

Stirling Ackroyd was absolutely wonderful when I signed my tenancy with them. However, now that I’ve ended my tenancy, I am having to fight to get my deposit back - like many others have reported in their previous reviews. There is no communication unless I chase. I have had to call and email - all of which are ignored or when I do get a response, it’s over 3 weeks later. I have only recently received the inventory report from check out (I left my flat over a month ago, so why am I only getting the information now), and it’s because I had to chase. Despite my emails including my address in the subject and message, I have been asked for the address several times, as if I hadn’t included them. Unfortunately, I will now have to file a dispute, and will be contacting the Ombudsman and my lawyer, to see what the next steps are, as it’s clear that while Stirling Ackroyd may have good reviews, they have no interest in helping me, have let me down and I cannot recommend them.

Laura · 23 September 2023

★★★★★ 1/5

Trustpilot

Bad management service and very slow

Usually I never write a review, but this agency is let me down many times with propriety management .I been with many agencies the worst I deal with it it’s Stirling Ackroyd.I rent a house with them around 3 years.And due this 3 years 4-5 times they changed property management and they didn’t notice the tenants, when I have problems in the property and try to contact the property manager they left the company. Also it’s very slow service if you have in issue in your property when you phone them they will ask you to write in email, and they respond to your email after one week .However any issues in your property it takes more Thant 4 weeks to sort if you are lucky.My advise from my experience if anyone have a chance with another agent please avoid Starting Ackroyd.

London · 9 August 2024

★★★★★ 5/5

Google

The team at Stirling Ackroyd, particularly Martin, Nick and Seth, were excellent from start to completion. From the quality of photography / listing to the correct valuation securing a smooth sale the Stirling Ackroyd team provided an extremely intelligent, professional service - I would highly recommend any future seller choosing this agency - excellent from start to finish!PositiveProfessionalism

Nicola · 11 November 2022

★★★★★ 5/5

Trustpilot

House Valuation

I received a call from Sandra Holmes at Stirling Ackroyd on Monday regarding my property, Sandra ran through several services that Stirling Ackroyd offered and asked me what plans we had if any with regards to our house. Unfortunately this time we were not in the market to sell but knowing that we were due to be renewing our mortgage sometime soon I asked if a valuation could be organised for us. This was carried out the very next day as I was very busy at work myself, and conveniently Sandra managed to book in a survey to fit in with my work schedule which was great. This was carried out by Matthew Parr, one of the sales directors, very professional and knowledgeable. I would like to thank Sandra for all her help and impeccable customer service, a true asset. A great team to deal with.

Customer · 13 September 2023

★★★★★ 1/5

Trustpilot

Amazing house/ landlord BUT terrible agent!

Amazing house and Lovely landlord, but the agency has been genuinely awful

Anna · 8 July 2026

★★★★★ 5/5

Trustpilot

My property manager Briana Trejos has…

My property manager Briana Trejos has been exceptionally throughout my tenancy.

Kasum · 18 March 2026

★★★★★ 5/5

Trustpilot

Great Property Management Service

Stirling Ackroyd have managed our portfolio of properties for a few years now and we are very happy with the service provided. Our property managers Lisa and Samantha have been extremely helpful. Very well organised and always very attentive. Assistance and response is very prompt and handled with care. Wouldn't hesitate to recommend to others.

Tasha · 16 April 2026

★★★★★ 5/5

Google

Rafael Zampieri was an absolute pleasure to work with. From the day of the viewing until weeks after I moved out, he helped me decipher all contractual complexities of the vague communication provided by the landlord. All with amazing patience and lightspeed respondes. Very very grateful for your professional support Rafael, thank you so much again and all the best with your plans! Emilia

Emilia · 11 November 2021

★★★★★ 4/5

Google

With the stress of trying to find the perfect place to rent, Rafael Zampieri made the process easier than ever. From thoroughly answering all the questions I had all the way to his quick responses, it was a smooth sailing process. Highly recommend having him help you find the right place for you. Thank you Rafael!PositiveResponsiveness

Sara · 11 November 2022

★★★★★ 1/5

Trustpilot

Advise not to use - update

As an update to my previous review, we are now going through the end of tenancy process with SA. It is worse than I expected.. the checkout report took me several hours to check and fortunately I did as I found approximately 50 errors of issues that they mention, but are also clearly apparent in our check in report. When I informed them they ignored me and later proceeded to take a large amount out of my deposit for which most was for existing issues, or problems that were not our responsibility as per the tenancy agreement. Please please do not use them as it will take a great deal out of you.

NL · 29 August 2025

★★★★★ 1/5

Trustpilot

Won't release deposit

This review is specifically for the poor service we have received from Katy Harris, the head of property management - home counties, head office.We had left our rental property over 6 weeks ago, the checkout report summary was that we had left the property in better and cleaner condition than when we moved in 18 month prior. We have always paid rent in full and was expecting a full refund of our deposit quickly.How wrong that turned out to be. The person in charge of this is Katy, she has been making endless excuses to delay this process. We are so fed up. We had been spending weeks over the emails and on the phone, trying backwards and forwards to contact the landlord and do the job for Katy, trying to get this sorted, but she would not return our phone calls, didn't bother to call our landlord to get the information she says she required, didn't understand why there is no deduction claimed from the landlord, delaying to release the deposit by making all kinds of excuses ...so you readers please stay away from this estate agent! When they want your deposit, they would act in timely fashion, but when it comes to release the deposit, if they have no excuses to deduct any money off, it just simply doesn't make sense to them, they will go to the end of the earth to find a reason, otherwise they don't release deposit at all.

Sharon · 4 June 2024

★★★★★ 5/5

Trustpilot

Rino was super helpful and polite over…

Rino was super helpful and polite over the phone this morning. He went above and beyond to organise a viewing for us at the earliest convenience, which was very appreciated!! Thank you Rino!

Phoebe · 13 May 2024

★★★★★ 5/5

Trustpilot

Efficient & Friendly!

I spoke with Ashley Kopti this afternoon and her service was excellent. She quickly brought up the information for my enquiry and explained very well, allowing me to understand the reasoning for the info, along with the next steps. Afterwards I was asked more detailed questions to help narrow my search to find suitable properties for my budget. Overall, Ashley was extremely helpful and I was able have an efficient conversation with a person that is friendly and great at their job! :)

Banno · 24 May 2023

★★★★★ 5/5

Trustpilot

Brook Green office

Making a point here to say Jordan at the Brook Green branch since he came into the role at that office has been outstanding. Honest, clear communication, always responds quickly when he can and clearly does his best to ensure everything runs smoothly in a very difficult and competitive business. A credit to the firm.

M · 27 March 2026

★★★★★ 5/5

Trustpilot

Thank you Ellie Kozaki

I am writing to express my appreciation for the excellent service and advice provided by Ellie Kozaki, the Senior Property Associate, and her friendly advisor during my process. Her professionalism and dedication were outstanding throughout the whole process, and I had a delightful experience working with her.Ellie Kozaki, is in-depth knowledge of the property market and attention to detail helped me make informed decisions, and she were always available to answer any questions and provide guidance.Based on my experience, I would highly recommend Ellie Kozaki to anyone seeking expert advice in the property sector.

Marija · 14 May 2023

★★★★★ 5/5

Trustpilot

Helpful Clerkenwell branch.

I dealt with the Clerkenwell branch.Rahat was helpful in arranging the move-in to my flat. Alex was helpful in showing me the property and arranging the rental.Thank you.

Robert · 24 July 2024

★★★★★ 1/5

Trustpilot

I signed up with SA early Feb

I signed up with SA early Feb, some guy came around to evaluate my flat. Upon seeing my 17yr cat who is obviously very benign, he acted as if it were a 50 foot boa constrictor and kept jumping away! We ended up outside my front door for most of the evaluation. He later claimed to be allergic to cats. I asked him how he intended to do viewings as I would be unable to put my cat anywhere else. I only have a studio flat which is one room. He said mostly his colleague would do viewings. It was around 2.5 weeks later when SA finally published my flat, they had me sign and return a contract within days yet they spent more than a week organising a photographer and more than another week to actually publish it on the main websites.A few days after without any warning his colleague called saying she was coming around at 12 with someone.After the viewing I never heard anything back and after a few weeks I replied on the back of what looked like an automatic marketing email from them. The reply address was the guy who'd done the valuation.I never heard anything. I went to view a flat, liked the flat and put in an offer which was accepted. The estate agent who dealt with me on the flat I wanted to buy said he'd called SA and suggested they reduce the price on mine so as to get more viewings in and try to get offers on mine so that i could start the selling and buying process. Weeks went by with my receiving these weekly marketing emails. I clicked on the link in one of them and it merely took me to pictures of my own flat. I responded on the back asking what these marketing emails meant as they did not give me any info or analytical data on my own flat. No response.Many many weeks went by with no word whatsoever either by email or phone from SA. I did ring once or twice only to be told the person dealing with my case was on the other line and would call me back-no call back happened. I then had a spat saying i felt they were not being pro active, the guy said it's not my fault no one is interested in my flat, that he couldn't make people buy it!Eventually -after finding out that i had lost the flat i had put the offer on-the vendor couldn't wait, they had another offer. I sent an email to SA giving 28 days notice, no response!I waited 3 weeks and made a complaint to the ombudsman, i screenshot the complaint and sent it to SA's complaint email contact listed on their website. No response whatsoever.Last week-some 10 weeks after i made the complaint-almost 3 months after giving my notice to quit the contract i had a phone call from SA's head office she immediately said she was not the correct person to speak to!Their lack of engagement i feel is down to disinterest, and laziness on their part. I'm glad i got free of them- i could have sold my flat and gone to live somewhere nicer and now i'm trapped because of their lack of engagement and pro activeness. They obviously don't give a toss about their customers, i presume their lack of care over me was down to the fact my property is low value in their eyes.

Rowena · 22 April 2023