Savills Clerkenwell reviews in Islington

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service. We placed the property on the market with two agents; Savills were much more professional and had far superior particulars and website. They took notice of our instructions and produced the best offers. We asked for offers over a figure and Savills produced them; the other agents appeared to ask for offers in the region of our figure and their offers were all under the figure we sought. I would use Savills again and recommend them to others. David Broomfield is very professional and a delight to deal with.

Farringdon · 6 April 2022

★★★★★ 1/5

Google

This is the first review I have ever written, but I would like to prevent everyone from using this agency. We scheduled a viewing for the property on July 24th and promptly submitted an offer the same evening. Exercising our right to negotiate, we were informed by one of the agents - Olivier Brown that he would not send this offer, despite it being his obligation under the Estate Agents Act 1979. Consequently, we increased our offer to match the market price. Olivier assured us that our revised offer would be sent to the landlord shortly. The following day, we made approximately 20 phone calls to the agency seeking an update, only to be repeatedly told that Olivier was out of the office. When Olivier finally contacted us at 6 pm, he informed us that the offer had just been sent, despite having promised to do so the previous day. Had Olivier submitted our offer on time as promised, we would have been the sole bidders. Instead, additional viewings were conducted, resulting in more offers being submitted. Since then, we have had no further communication from anyone in Savills. As of today, we are still waiting for a response regarding the status of our offer. After visiting the agency in person, one of Olivier's colleagues informed us that it appears the flat has been taken off the market and someone has rented it out. It is the duty of an estate agent to pass on all offers promptly and to keep clients informed of the outcome of their offers. Olivier's failure to comply with these legal obligations has resulted in an extremely unsatisfactory and stressful experience for us. This entire experience has been the worst we have ever encountered during a flat search. The unprofessional behavior exhibited by Savills, particularly failure to fulfill their obligations and communicate effectively, has been extremely disappointing. AVOID AT ALL COST.

Wiktoria · 23 August 2024

★★★★★ 5/5

Trustpilot

My experience with Saviils and…Yato was a pleasure

My experience with Saviils and particularly with Yato was always responsive and professional. She is a clear communicator who always found a solution to a problem if something needed service. It was a pleasure to deal with Savills and I look forward to working with them again.

Peggy · 5 September 2024

★★★★★ 1/5

Trustpilot

Demonstrated poor integrity and subpar customer service

Very poor customer service, they did not act with integrity or professionalism. Neither branch nor head office attempted to rectify the situation either. All in all, a disappointing experience as a prospective tenant.Do not recommend this agency.

Sowmya · 19 May 2026

★★★★★ 5/5

Trustpilot

Good judgement on price

Good judgement on price. I was selling. Good judgement on capacity of buyer to follow through on acceptance of offer. Good marketing. Good monitoring of progress between acceptance of offer an exchange of contracts.

Edward · 9 June 2026

★★★★★ 5/5

Trustpilot

Emma was brilliant from start to…

Emma was brilliant from start to finish. Our sale was long winded, due to a difficult chain. Emma kept on top throughout, provided us regular updates and persisted on our behalf, even when things weren’t going our way.She did this with good humour, always approachable and available on the phone and nothing was too much trouble. Importantly, we always felt a sense of reliability and trust with her.We would have no hesitation recommending Emma and Savills, and would gladly be their clients again.Well done Emma and Savills!

James · 8 March 2022

★★★★★ 5/5

Trustpilot

Great!

Maria is always very helpful with any support we have needed throughout our tenancy/with our landlord!

Neve · 23 June 2026

★★★★★ 5/5

Trustpilot

Oven repair

Had speedy response to my problem and repair now done only some 36 hours after reporting it. Excellent service.

Mr · 17 September 2026

★★★★★ 5/5

Trustpilot

Victoria Short of Savills, Stamford

My experience with Victoria Short of Savills, Stamford exceeded all my expectations. Disappointingly, the seller and our solicitors, were not prepared to put their full weight behind enabling me to purchasing a property in Rutland showing no sense of urgency. In fact, apathy and incompetence best describe the purchasing environment. Not perturbed, Victoria swiftly identified the strengths and weaknesses of those involved and formed a strategy of imposing relentless pressure on all fronts - realising that this was the only way forward. This strategy and her communication skills, both in the spoken and written word, coupled with her ability to quickly identify the best way forward in addressing each and every obstacle, and they appeared endless, gave her all the opportunity she needed to demonstrate her brilliant communication skills. Her dominance was so impressive that all parties seemed only prepared to move, in any meaningful direction, on her say so. Without Victoria at the ‘helm’ the process would have become so protracted the sale may well not have come to fruition for their were many times when I had lost all patience that my willingness to move forward was waning. I cannot thank Victoria enough for her performance. She can feel justly proud of her efforts for she has demonstrated that she is an extremely valued asset to the Savills, Stamford team.For completeness, I should point out, apart from her outstanding professional competence, she has a delightful and vivacious personality - always smiling and always looking on the bright side.Thank you Victoria.

Anonymous · 18 February 2022

★★★★★ 5/5

Trustpilot

We had a great experience with…

We had a great experience with Jennifer. She was very helpful supporting us as first time buyers and made the process as stress free as possible. Thank you for helping us secure our first home!

Lucy · 30 May 2026

★★★★★ 5/5

Trustpilot

Well worth considering

Anthony, Kelly and Felix were all a pleasure to deal with. I'm a landlord with over 10 years experience and all those mentioned were professional, responsive and helpful in my dealings with them. In particular, Anthony conducted seven viewings on a single packed day and I received an email from him the next morning with four offers over asking, presented in a digestible format with his thoughts on each - the first time anyone has taken the trouble to do this. Also, he doesn't call you "mate" and chew gum, which is a bonus!

Mr · 9 February 2022

★★★★★ 5/5

Trustpilot

I can highly recommend Savills in Islington

I can highly recommend Savills in Islington for their professionalism and knowledge of the local market. Dan Fox worked with me to sell my house in Highbury through the pandemic and his creative approach helped sell the house to the right buyer. Sophie Norris also worked with me and helped support the buyer. She was at all times professional and a pleasure to work with. Her mature and calm approach kept the buyer level headed through what is a stressful time. Thank you Dan and Sophie for your creative approach support and selling my house to the right person at the right price.

Grant · 2 February 2022

★★★★★ 5/5

Trustpilot

My sale was handled by Savills in Marlow

My sale was handled by Savills in Marlow and in particular Mairead Monsen who was everything you could ask for from an agent selling your property. All the viewings were handled professionally and feedback was forthcoming after each visit. Once the buyer had made an offer Mairead was a reliable and diligent negotiator who helped bring the sale to a close. In the interim period until completion Mairead continued to be the main contact to resolve any issues and see the sale through to a satisfactory conclusion. I am pleased that Savills was my choice of agent for the sale and would recommend them whole heartedly to anyone looking to market their property.

Nige · 19 January 2022

★★★★★ 5/5

Trustpilot

I recently used Savills to sell my house

I recently used Savills to sell my house. Jon Lacey was my primary contact and he was excellent. Prior to getting an offer he kpt me well informed of progress including feedback on all viewings. When we had an offer made he was proactive in handling it and negotiating an improved offer which I then accepted. Best of all, during the sale process after I accetpted the offer he remained very active,chasing progress and keeping me well informed. Without doubt the best individual estate agent I have ever dealt with

Steve · 17 January 2022

★★★★★ 5/5

Trustpilot

A fantastic experience. I was incredibly impressed with the…

I was incredibly impressed with the service that Savills offered. They sold our house within 3 months and I felt well informed at every stage. Troy from the Bristol office did a brilliant job. He conducted a thorough appraisal and valuation of our property and had expert knowledge of our local area. His report also gave a clear marketing strategy which provided brilliant results. The marketing particulars produced were excellent and the viewings were conducted during times that worked well for us. Troy maintained brilliant communication at all times and was always available to speak to. He went above and beyond and was involved in every stage of the process. Selling a house is often stressful but Troy and his team made the process feel very easy and everything ran incredibly smoothly. I would definitely recommend Savills to sell your house and we are very happy we chose them. Thanks so much Troy and the team.

Trin · 12 January 2022

★★★★★ 5/5

Trustpilot

Cannot recommend Jamie Carter & every…

Cannot recommend Jamie Carter & every member of his team highly enough. Their forthright manner was perfect. They were professional, courteous, honest, truthful, direct & all so delightful to work with. We enjoyed every minute of the sales process with them & a little sad when the sale was completed if we are honest. Perfect consistency throughout, didn’t matter if a team member was on holiday or day off. It must make a difference with the office sharing commission as apposed to one particular sales person. Certainly a plus if one is comparing agents. Wasn’t the reason we chose Savills. The helpfulness & friendliness of Alison in the office, when we made the initial call & meeting Jamie when he came to value, no contest. As long as their advice is taken on board, after all they have the knowledge & expertise, one could not ask for a better company to sell one’s home

Mrs · 6 December 2021

★★★★★ 5/5

Trustpilot

Charlotte at Savills is a star!

We engaged Savills to sell our property in October 2019. We had a number of viewings before the couple who eventually bought our property. It was fraught with problems yet Charlotte established a relationship with our buyers to keep them informed of progress. I truly believe it's Charlotte's determination that kept the sale going despite numerous problems. I can't thank Charlotte enough for her tenacity to keep both me and our buyers informed every step of the way. I never stop singing praises for Savills service and how thorough Charlotte was. Thank you.

Mrs · 26 November 2021

★★★★★ 5/5

Trustpilot

I deliberated about moving from another…

I deliberated about moving from another local and high profile estate agent in Maida Vale/Little Venice to Savills, when my property came up for its rental renewal but I am delighted I took the plunge. Luke and his team at Savills have been so attentive to all my needs as well as of those of my new tenants. Sometimes I find estate agents favour the tenants over the landlords, however Savills were well balanced in their recommendations and advice. They were extremely professional in all their dealings and went above and beyond to help us even with some last minute building issues. Luke, in particular, was always easy to get hold of and followed up everything personally to ensure everything ran smoothly. I whole-heartedly recommend them and will continue to use their services in the future. Congrats Savills, job well done!

Larissa · 23 November 2021

★★★★★ 5/5

Trustpilot

Absolutely fantastic from start to end

Anna has been absolutely amazing from start to finish. She always went the extra mile in ensuring everything was covered and both myself and the buyers have had a stress free journey thanks to Anna and the whole Savills team. I have never sold a property before and I was incredibly impressed by the level of care and professionalism that Anna always demonstrated, even when I had a few emotional moments! Thank you Anna and everyone at Savills for ensuring my sale was a smooth process and thank you for achieving maximum interest and value for my house sale.

Isabella · 21 November 2021

★★★★★ 5/5

Trustpilot

Remarkable customer service

Remarkable customer service! Especially Sam Ing (property manager), who was always quick and efficient when it came to resolving any issue regarding the property. He answered all my queries and questions with great transparency and professionalism, allowing for a very smooth and stress-free tenancy.

Tudor · 17 September 2024

★★★★★ 5/5

Trustpilot

Very helpful during purchase process to speed things up (Sophie of Savills Islington)

We bought a flat that was on Savills Islington's books. Sophie was our main contact who was incredibly helpful during the process. She was really good at chasing things up like the management pack, most importantly ensuring communication between the two sides' solicitors went as smooth as possible, organising extra viewing pre-exchange, etc. The branch even gave a little welcome gift on the day we got the keys to our new place.Two points I do remember that could have been better in my opinion. First, at the start of the purchase process the mortgage valuation took much longer than we wanted. We asked for Sophie/Savills to check with the relevant valuation companies whether they could speed things up, as we knew other estate agents had done this for us in previous (ultimately unsuccessful) purchase processes. We were told to do this ourselves as we were the customer and not the seller (i.e. their customer), despite the process' timings would be in the interest of Savills and the seller as well.Second, before going into the process of buying a property: when trying to book viewings sometimes the time it took for the agent to call back (if not immediately available) was longer than the receptionist promised, so I had to chase up.But overall we were very happy with Savills Islington and Sophie as our contact person -- hence the 5 stars.

Gerhard · 5 November 2021

★★★★★ 1/5

Trustpilot

Savills manage office nightmare

Savills and Canmoor took over the management of our serviced office building and it's been problems since. They rushed to override all the existing systems and processes and made a complete mess of it. 6 months later we still can't get accurate invoices from them. We've probably wasted a business day of time trying to get accurate paperwork for our accounts and they just can't manage it. If Savills take over your managed office building you're probably going to want to move.UPDATE: Savills: here's the information you've asked for.UPDATE 2: Unfortunately Savills response that they take this seriously is looking like just a marketing ploy as they haven't stepped in to sort it out yet.CENTRE: Witney Business and Innovation Centre.Since Savills took over, we lost the ability to use direct debit and moved backwards to standing order which means we have to change the value manually if the monthly fee changes.Savills aggressively took over and cancelled invoices by the centre we'd already paid and demanded they be repaid using their system causing an unnecessary mess of invoices.Unfortunately as well, they couldn't cope with invoicing and multiple invoices with incorrect information have been sent. Time was wasted correcting these.Confusion was then created around contract changes they were going to mandate. This seems to have gone quiet.They then spelled our email address wrong, so we didn’t receive invoices. We wasted time getting these sent so we could have correct accounts. They said this was fixed. It wasn't.Three months ago we didn't receive invoices again. Savills demanded we continue to pay even though we had no paper trail. They said the problem was that they'd misspelled our email address. They said this was fixed. Again, it wasn't.We said we were cancelling our standing order and we would only pay when we receive an invoice in future. They said we'd be in breach of contract and got quite defensive. We again didn't receive an invoice, so we didn't pay. Savills didn't seem to notice.So we contacted them again. They said the problem was that they'd misspelled our email address. Again, they said this was fixed, maybe it is, but they said they have no way to test it until we get the next invoice.We checked the invoice is for the wrong amount. Again. We asked for a rent reduction to compensate for the time which is now probably two business days of chasing and correcting. They refused.We're now spending time booking appointments with other office companies for an office move and every time we ask to confirm the management company isn't Savills.Such a shame that Savills is making the centre look bad. The centre was exceptionally well managed before Savills came, they really add no value and are just a problem.

David · 28 October 2021

★★★★★ 5/5

Trustpilot

Great experience

We had a great experience working with Oliver Hudson throughout our tenancy. He was always responsive, professional, and genuinely helpful whenever we needed support. We really appreciated how smoothly everything was handled from start to finish.

Martina · 6 May 2026

★★★★★ 5/5

Trustpilot

5 star service at Savills Telford

the team is professional and helpful. the process was made easy and they followed up every appointment immediately giving feedback at every turn. I would highly recommend going the extra mile to appoint them as your agent to sell your property, they are a stand-out service compared to others locally. well done to all of the team, especially Rosie, who is a committed, confident and professional member of the team. the whole experience was easy and stress free, thank you

Victoria · 30 September 2021