Trusted Agent profile · Islington
★★★★★
1,969 reviews across 2 platforms
122/124 St John Street, Clerkenwell, EC1V 4JS, Islington, EC1V 4JS
Part of Savills, see every office.
Savills's office in Islington, at 122/124 St John Street, is rated 4.2 out of 5 across 1,969 reviews on two platforms, including 218 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Savills Clerkenwell hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Islington.
Every review we hold for the Islington office, from every platform, shown as written. First names only.
5/5
TrustpilotAdel has been fantastic!
Adel has been a fantastic support to us during our tenancy, swiftly dealing with any maintenance issues and always being warm and friendly to communicate with. Thank you Adel :-)
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
5/5
GoogleSophie Williamson has been extremely helpful and kind to us during our flat hunt. She helped us a lot and was very attentive to find our dream flat!
5/5
TrustpilotJack exceeded expectations- 10/5 rating!
Jack was an amazing help on my checkout - he was diligent and proactive and made the process seamless. I would recommend Jack for any property and for any customer!
5/5
TrustpilotNatasha is amazing
Natasha is amazing! I have just started working with her the day from yesterday since she took over, but I am already a big fan of her. Highly efficient, professional and considerate! Thanks!
5/5
TrustpilotHighly recommend, especially Yato
Yato has always been very helpful, professional and responsive. I recently had an issue with billing for an apartment I moved out from and Yato was very helpful in addressing it.
1/5
TrustpilotTo avoid
To avoid They tend to send newly appointed cheap and cheerful sales team to evaluate your hard earned propertyIt is ONLY in the UK that is possible to become an Estate Agent within 24 hours at the speed speed of a Bowel wind. Selling a property in two weeks one has to be an ignorant not to figure out to be under valued They now have out of desperation created a debt collection agency and instead of calling themselves debt collectors they sugar coat with mouthful job titles . I have no debts with my dishonest mortgage company Jasper Mortgages that I have been for nearly 16 years . Their telesales ; those frustrated Zero hours contractors that are far from being trained or even qualified to assist ; they stopped my direct debit ; and I fall to 3 months with unpaid mortgage ; yet it took me three months to re establish my direct debit. Whilst I’m still as usual making my direct debit payment mortgage the same as the last 16 years . Jasper mortgages Appointed Savills “ debt collectors “ to reprocess my property calling themselves receivership . How shocking is this ? I have three mortgages mounting to an amount of 3000£ / month ; with not a single late payment ; and they think they harass a single mother to come and bark with legal documents NOT SERVED TO ME. But pinned on the door of the wrong flat ; the same old story ; intimidation technics to get it their way . I have recorded ALL MY CALLS ( yes I advise whoever reading this to record your calls anywhere you call in the UK FOR YOUR PROTECTION) .Jasper mortgages as revenge they sent me Savills.. to intimidate me because simply I voiced my opinion ... if you want to get it cheap and cheerful with a phone system that is not functioning .. repeated information ; not recognised ; then a stream of Zero hour frustrated employees that compensate their anger and frustration on the clients ; again through a stream of Police Interrogation style of security ONLY FOR THEIR OWN PROTECTION ... the rest is clearly doesn’t matter .. the fact that all those are and could be health damaging .. waiting ; repeating ; being interrogated, condescending behaviours ; you then feel hopeless angry and of course lash out as I did . Called them justified names .. all those zero hours ; trainee ; interns are equal pur and simple .. SLAVERY . All these people are compensated with non sensical job titles .. as a result they put their frustrations through condescending and shocking so to speak securities . I truly don’t know which loser would want to come and pay my mortgage ??I now have started to creat a full document /dossier including all recorded calls with various parties with Savills All shocking ; you believe in me . And will dispatch to Savills around the world I feel that I need to give them the taste of their own poison ... harassement and destroying their reputation the same the have done with mine . Let the global management hear for themselves their appalling manner dealing with upset and angry clients . Let them hear how their brand is damaged through a stream of disputable people feeling entitled .They are arrogantPatronising Condescending Above all all this entitlement of bullying attitude that is beyond me This is not a fake review .. unlike others that I’m confident must have been commissioned elsewhere .Don’t fall into their bogus evaluation benefiting their companyDon’t fall into their debt collectors sugar coating their job titles They have been harassing the wrong tenant with important legal document PINNED TO THE FRONT DOOR AND NOT SERVED. Being normal practice in any democratic country And no one is there to say .. what about this DATA PROTECTION ACT a total scam to use it in order to get hold of all your details and allow themselves to ignore the same as and when it benefits them Is there any descent behaviour left ?Whoever appears here on behalf of Savills to say how sorry they are then I would ask them to go and ask the question and find out through I’m a single mother and they are trying to bank on it But they are knocking at the wrong door as I shall pounce back and give the taste of their own poison and wouldn’t get intimidated.
Hi, we're sorry to hear this. Please can you email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this? Thank you.
4/5
TrustpilotRitesh Gopaul has done an excellent job…
Ritesh Gopaul has done an excellent job managing our flat for us over the last 2 years. He responds promptly to our emails and provides a friendly and proactive service. We are thoroughly satisfied clients of Savills.
Thank you for taking the time to review our service, Andrew - feedback is always incredibly helpful.I’m delighted that we meet your expectations.
5/5
TrustpilotI was so impressed with the service.
I was so impressed with the service I received from Savills. The process of selling and indeed purchasing a property can be stressful, to say the least. The confidence I felt throughout due to the attention that I received was second to none. Stephanie Clarke and her colleagues were always there in person or at the end of the phone to assist with any queries. I would recommend Savills to all friends and family in the future.
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that bit easier for you.
4/5
TrustpilotHelpful and friendly service
Very helpful and friendly during letting period. Rapid replies to my questions regarding property details which were needed when the house was on the market for sale. Many thanks to Monica Kajnozi.
Thank you for your kind words and for taking the time to post a review. We are delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
1/5
Trustpilot1st-time-buyers be aware!! Untruthful salesperson/shark, terrible customer service
1ST-TIME-BUYERS BE AWARE!!!Savills showed us around a development in Greenwich and the sales agent clearly pointed out the floor that the apartment was on - the 2nd floor, 2 floors above ground level. We were also verbally told that if the property dropped in value between the time we reserved and completion, we would be owed the amount of the decrease. As a result, we reserved the apartment. A few months later, and after already signing a "Mace Secure Buy Contract" (which basically means they take your deposit ahead of completion), we discovered that the apartment was in fact the floor below what they sold us - the worst part of it was the sales agent denied she pointed out the floor it was on and also denied the conversation regarding the "property value drop" ever happened. They told us we signed the elevation plans, which also wasn't true, and only after weeks of arguing was I able to get our deposit back.We have since reserved another apartment in Greenwich and this feels like it was done "the right way" - all plans have been shown to us (elevation, floor and interiors) and we have signed knowing exactly what we have purchased.We were very naive 1st-time-buyers and went to Savills with an element of trust, which we truly feel was completely taken advantage of. They lied to us on multiple occasions and the customer service was terrible and even patronising at times - I have plenty of email proof of all of this.If you're a 1st-time-buyer, be very, very, very careful with Savills - basically don't believe anything they tell you verbally, only believe what is on paper/email to protect yourself.
We pride ourselves on our customer service so it’s very disappointing to hear that we didn’t come up to your expectations. We’d welcome the opportunity to get to the bottom of exactly what happened. If you’d like to, please email us at socialmedia@savills.com.
5/5
TrustpilotTom Smith - great property manager
Tom Smith has been a very helpful and efficient property manager. Kept me informed and always been willing to speak on the phone and always nothing but friendly. Thank you
1/5
TrustpilotTerrible service
Terrible service, discourteous, arrogant, unhelpful staff in the rental management sector. They don't manage - they expect you to do it for them. I couldn't believe I'd be dealing with infestations of mice and no heating and hot water at one of their managed properties. Shame on you!
Hi Charlotte, Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. Please know that this is not the level of service we strive to provide. Your concerns have been taken seriously, and we would like to find out more. Please email further detail to socialmedia@savills.com so we can investigate.
5/5
TrustpilotEverything was handled…
Everything was handled quickly,efficiently and with courtesy. I could not be more pleased. In particular Matthew Lodge could not have dealt with the whole process any better. His support was invaluable.
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
1/5
TrustpilotWorst year of my life
I rented a property through Savills in March 2019. Since then, I have had no resolution to any of the issues I had in the apartment - Including a rat and nowhere to store bins.I have been actively pursuing the building management company with no support from anyone here.Difficult to deal with, never had anything close to a resolution for the numerous complaints. Please people, DO NOT sign an assured shorthold tenancy contract with anyone, make sure you ask for a get out clause to be written in. Truly the worst 12 months of my life. Cannot wait for the end of March until I can leave.
We pride ourselves on our customer service so it’s very disappointing to hear that we didn’t come up to your expectations. We’d welcome the opportunity to get to the bottom of exactly what happened. If you’d like to, please email us at socialmedia@savills.com.
1/5
TrustpilotHOW TRUE THE COMMENTS BELOW
HOW TRUE THE COMMENTS BELOWI can't believe the similarity with the long comments below.yes they send newly graduate to so to speak evaluate your property. then their arrogant manner to corner you, giving you that they are actually making you a favour to sell your property under the actual value. I recently sold my house for 1.7m through a local agent, when they were trying to convince me for an evaluation of 1.3 m... Massive difference.. Thank god I didn't fall into their trap.To avoid 1000%... they are far from being trustworthy..
Hi, we're sorry to hear this. Please can you email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this? Thank you.
1/5
TrustpilotHad the unpleasant experience of…
Had the unpleasant experience of dealing with Savills North Devon and Rent Shield Direct. Charlotte, although initially helpful and recommended to me, soon changed her tune ... Firstly avoid ANY company that uses RENTSHIELD (let's totally screw over your life, especially when dealing with #evilemily) DIRECT. Secondly avoid SAVILLS especially where you are self-employed and don't have a profit greater than £18k. If you are a small business owner actually living off your earnings as so many of us are you may as well check into your nearest campsite! A wholly upsetting and demoralising experience where no one wants to listen to you. I actually put in an official complaint against Charlotte but only part of it was actually investigated - the rest ignored, i'm guessing because there was actual validity in my complaint.
Thank you for bringing this to our attention. Please be assured that your feedback is invaluable. We’d welcome the opportunity to investigate further so, if you’d like to do so, please contact us on socialmedia@savills.com.
1/5
TrustpilotOne star is one too many after dealing…avoid!
One star is one too many after dealing with the team in a North Devon. Utterly shocking attitude and appalling customer service. Despite putting in an official complaint after my ‘experience’ they only bothered to investigate part of my complaint then blamed Rentshield Direct, who are equally rude and snotty to deal with. After my experience with Charlotte Smalley I won’t be recommending you to anyone! Three suitable properties were ‘lost’ while trying to jump through your hoops and dealing with her judgemental attitudes! Stay well away!
Hi, we're sorry to hear this. Please can you email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this? Thank you.
5/5
TrustpilotI am writing to give a special thanks…
I am writing to give a special thanks to Jess Exley, her follow up and fast response is just excellent. I am an overseas client but the time difference didn't bother us at all, Jess has shown her professional and answered all my queries. My family will relocate to UK in June, and I'm really thankful for Jess's help.
5/5
TrustpilotSophia was excellent from start to…
Sophia was excellent from start to finish. Best Estate Agent we’ve ever dealt with. Always available to help and was great with communication.
I am so appreciative of your kind words! Thank you for taking the time to leave a review.Regards,Sophia and
1/5
TrustpilotStay well clear of savills
Stay well clear of savills. I've been robbed £600 from a deposit after a 3 month dispute. £350 was held back saying I had rent arrears which wasnt true. This is FRAUD. as I could prove all of my payments that were correct, Every time I asked where these arrears have come from I didnt get an answer and no one could tell me where or when these arrears came from. They will give you a massive cleaning bill even though the property is clean and in good condition. I went to the payment protection scheme and they are just as useless. I am now taking legal action to get back the rent arrears which was wrongly taken from me. You dont expect to be done over by a big company but they are hiding behind the big name. I cant believe they get away with doing this to people.Dont be the next victim of fraud and give savills the pleasure of robbing your deposit.
Hi, we're sorry to hear this. Please can you email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this? Thank you.
1/5
TrustpilotAs tenants dealing with them is a…
As tenants dealing with them is a nightmare. They are extremely unresponsive and unprofessional. We even had to ask the landlady to change the person who we were dealing as she was bad mannered and bitter. At the end of the day property management is essentially out sourcing the duties you have as a landlord, if you choose an incompetent company you'll have unhappy tenants and unhappy tenants can end up making your life as difficult as the property management company is making theirs. So I would keep away from them, particularly the one in Clerkenwell.
We are sorry to hear about your experience and thank you for bringing it to our attention. We’re keen to find out exactly how this happened so if you’d like to contact us to discuss this further please email us on LettingsCustomerServices@savills.com
5/5
GoogleGreat experience with the Clerkenwell office, Shingie was great and couldn't have provided a better service with securing our rental.
5/5
GoogleA massive thank you to Sophie who helped my fiancé and I secure our first property, attentive to all our needs, it couldn’t have been a smoother process. Thanks again
5/5
TrustpilotThank you Jess Exley for everything to…
Thank you Jess Exley for everything to help us settled for our apartment at Greenford Quay. :)
Thanks so much, Ryan, I really appreciate your lovely review. Let us know if you need anything else, we'll be happy to help.Regards,Jess
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Tell us what you need and we'll put you in touch. Savills Clerkenwell hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Islington.
