Trusted Agent profile · Islington
★★★★★
1,793 reviews across 2 platforms
353 Upper Street, London, N1 0PD, Islington, N1 0PD
Part of Knight Frank, see every office.
Knight Frank's office in Islington, at 353 Upper Street, is rated 4.9 out of 5 across 1,793 reviews on two platforms, including 192 Google reviews rated 4.9.
Every review we hold for the Islington office, from every platform, shown as written. First names only.
5/5
TrustpilotWe've recently completed the renewal…
We've recently completed the renewal with the help from Debbie Pinkham. The communication between Knight Frank and the landlord is quick and effective, everything from renewal to negotiation was done within 3 weeks. Excellent service!
Thank you for your kind words. We appreciate your feedback and are pleased to hear that you had a positive experience with the renewal process.Debbie
5/5
GoogleFantastic experience with Knight Frank from the first time I saw the property i desired to completion. James Hastings in particular was super personable, very responsive & was more than happy to help with any small request or detail i required clarity on. Would recommend very highly. Thanks again.
Dear Adam, Thank you so much for your great review. It was a pleasure assisting you on your property journey and we look forward to working with you again in the future. Best wishes, Knight Frank Islington
1/5
TrustpilotAwful
Awful . Arranged valuation and to discuss selling , when they didn’t turn up and I called to enquire what had happened and to rebook , a very rude lady told me she didn’t know what had happened , I couldn’t rebook and hung up on me !
Dear Stefanie,We are so sorry about the miscommunication with regard to your appointment, which from our side was unconfirmed at the time. Please be assured that we are very focussed on our customers’ experience with us and we are always striving to improve. If you feel that you would like to discuss further details then please do make contact with me directly on 01892 515035.Kind RegardsRoss
5/5
GoogleI had an excellent experience with Gaia Londei. From start to finish, she helped me find the ideal apartment. She was responsive and professional throughout the entire process. I highly recommend her services to anyone in need of real estate assistance.
Hi Mariama, thank you for your review. I am glad we were ultimately able to secure your dream flat. I wish you a pleasant stay in your new home, and please do not hesitate to get in touch should you require anything. Kind Regards, Gaia
5/5
TrustpilotExcellent service
Dear Stefanie I am so grateful to you for making my move so seamless. The whole experience from searching to viewing to moving in could not have been so easy without your support at each part of the process.I can’t thank you enough.Gilly
Dear Gilly, Thank you for your kind words. It was a pleasure to be able to help you with your new home and I hope your move went well. If you need any help from me in the future, please do not hesitate to get in touch. Kind Regards,Stefanie
5/5
TrustpilotAisha Ahmed has taken over the…
Aisha Ahmed has taken over the management of our large Mayfair property and is the most pro active representative we have ever dealt with. She really cares about her clients and it shows.
Thank you so much for your thoughtful and encouraging words Bernie. I truly appreciate your recognition and am delighted to hear that my efforts have made a positive difference in managing your property.I always like to ensure the best for my clients and tenants, it is always my top priority. Please don’t hesitate to reach out if there’s anything further I can assist you with, I’m here to help.Looking forward to continuing to work with you.Best wishesAisha
5/5
TrustpilotThanks James Szalay !
James Szalay rented my apartment on the spot! The communication and the actions he takes is always the right way forward! I trust his way of working and i know he provides me with the best market price rentThanks alot!
Dear Sultan,Thank you for your kind review.It has been a pleasure helping you with your apartment.I look forward to continuing to work with you in the future.Very best,James
5/5
TrustpilotNew Tenant
I have a new tenant moving in to a rental flat that I own in Pimlico today. James from KF has been extremely helpful and efficient in delivering all the bits and bobs needed to get this done. Big thank you from me.
Thank you for the kind review, Will.Please do let me know if I can help with anything else in the future.Very best,James
5/5
TrustpilotGreat service from Ehteshaam
I've been using Knight Frank for 3 years and their service is impeccable. Recently I reached out to Ehteshaam Ahmed for help with my property, he was extremely helpful and went out of his way to help.
Thank you for your thoughtful review! I am very glad I could be of assistance. As mentioned before, please do not hesitate to reach out if you need any further help.Kind regards,Ehteshaam
5/5
TrustpilotKnight Frank - Excellent Managing Agents
Knight Frank is a very professional Managing Agent. I rented a property in Chelsea from them for 3 years and the Property Portfolio Manager, Lee Murad, was at all times both attentive and responsive.He was a pleasure to deal with.
Dear Brian, Thank you so much for the recognition. It was a pleasure being your property manager over the last few years. I wish you all the best in you new home. Kind regards, Lee
5/5
TrustpilotProfessional, efficient and responsive
I recently engaged with Nick at the Knight Frank Fulham office on a purchase acting for the seller. The process was efficient with impressive levels of communication, actionable feedback and clarity on steps and timelines. Would be happy to recommend this firm and this office
Thank you Colin for your review, you were an absolute pleasure to deal with and I am so pleased I could assist in securing your new home. Looking forward to completion day, many thanks, Nick.
5/5
TrustpilotLouna from Knight Frank Review
It was great working with Louna. Whenever we had any queries, she was very quick to respond and well informed. She made the whole process of leasing an apartment very smooth and efficient.
Dear Matthew,Thank you very much for your kind words- I wish you guys a fantastic time in your new home.Kind regards,Louna
5/5
TrustpilotConsistently professional and helpful
I've had an extraordinaly experience working with Scott Eddy. He goes far beyond what is necessary and always keeps me informed of the situation. I'm personally very grateful of all the assistance he has given me.
Dear Rory,Thank you so much for your kind words, it is a pleasure working with you. I very much appreciate your patience, we got there in the end!Best wishes, Scott
1/5
TrustpilotIt was very unprofessional of them…
It was very unprofessional of them putting up "sold" sign outside our house without asking for permission. I have specifically said at the beginning of the sale not to put up a sign. Despite asking them to remove it, I came home today, it is still there. It is very unprofessional!
Dear Ms FangWe take client complaints extremely seriously, and always investigate them fully. Our goal is to provide a first class customer experience and I am sorry that you feel that hasn’t been the case.The board was removed as quickly as possible after you raised it with the team, and followed up with a bottle of champagne as an apology for any misunderstanding.We’re sorry that this has had an impact on your impression of us. We always endeavour to do the best by our clients, and hope that you agree that an excellent result has been achieved for you with your property sale. Thank you for instructing us in the first place and we wish you the best with the move. Best wishes Christopher Burtondulwich@knightfrank.com Head of Knight Frank Dulwich
5/5
TrustpilotIncredible service
An extremely efficient and super professional team with special mention to Omar Areef and Harriet KapadiaWell done!!
Thank you so much for your kind review, it was a pleasure to work with you. We look forward to working with you again. Harriet and Omar
5/5
TrustpilotExcellent assistance
Knight Frank in Islington, and our property manager Michelle, have been wonderful for the 3 years we lived in our flat. Any problems were swiftly fixed with no hassle. Thanks so much.
Dear Elizabeth, thank you so much for your kind words. It has been a pleasure helping you. If you require any further assistance, please do get in touch.Kind regardsMichelle
5/5
TrustpilotLouna was extremely helpful and…
Louna was extremely helpful and attentive throughout the process of finding a flat, and always friendly and happy to answer any questions. Would definitely recommend for these reasons.
1/5
TrustpilotVery poor
Very poor. Offer accepted and then find out accidentally from an acquaintance we have been gazumped with a cash offer accepted. Had to call the agent to find out it was true. Not Impressed at all.
We were so sorry to hear about the difficulties you faced with your recent property offer. We have since spoken, and I’ve explained the circumstances. We strive to provide the best possible customer experience, but the property market is filled with challenges and can be stressful. We will continue to do everything we can to help you find the right property and look forward to helping you in future.Best wishes, Louise Glanville
5/5
TrustpilotShehzad Ahmed is great
I want to highlight the great job Shehzad Ahmed did. He was assigned our property that we rent out. He was always very attentive and you could trust him to get things done. I would get a message back within minutes of contacting him.
Thank you Kevin for your kind words. It has been a pleasure assisting you and your property. Shehzad
5/5
GoogleI had a very positive experience selling my flat with Knight Frank. We were lucky to be working with James Hastings who was excellent. He was prompt and friendly and did a great job. Would definitely recommend.
Dear Hannah, Thank you so much for your kind review. We are delighted we could help you with the sale of your home and hope to work with you again in the future. Best wishes, James & the Knight Frank Islington team
4/5
GoogleHappy with our experience with Knight Frank. Daniel was responsive to our contact and always available if we needed him. We were apprehensive using a letting company as often they get a bad name, but we did our research and decided to go with Knight Frank. After our first conversations with Daniel we knew we had made the right choice.
1/5
TrustpilotNo Professionalism or Customer Service…
No Professionalism or Customer Service SkillsThe below has been from June to date.I have emailed approximately 10 times regarding issues at the property which have been ignored by the property manager and the concierge.The electrics keep blowing, the dishwasher threw out water so i turned it off and there is manky smelly water in the bottom which has been there for months, my post is not being put in my postbox. My postbox was opened and a handwritten note placed inside saying “NOTHING 4 YOU”.Shocking behaviour and no professionalism or customer service skills add to the fact disability hate crime shown by concierge.Recently the maintenance team about 5 of them were in the courtyard and two were swearing and shouting at each other and it became so heated - diabolical!
5/5
TrustpilotProperty management team
I’ve had the pleasure work with KnightFrank for the last couple of years. They offer great and responsive service in properly management. Toru Yoshioka - our property manager in particular - has been outstanding in resolving issues with the tenants and anything property-related.
Dear Rodion Thank you for the time to leave such a positive review.I am delighted to have been able to assist you.Please do contact me if you require any further assistance or support.Kind RegardsToru Yoshioka
5/5
TrustpilotMr Nicole Fingerhut is very excellent professional
Mr. Nicole Fingerhut Tenancy Progressor, is very honest and competent professional. His sense of responsibility and honesty has always impressed me. I highly admire him so much. His support has been a great help. Thank you very much.
Hi, thank you very much for your kind review, we hope your move in went well and you enjoy living in your new home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Knight Frank Islington Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Islington.
