Dexters Islington reviews

★★★★★ 3/5

Trustpilot

Disorganise

Have had an absolutely horrible experience with Nicole! I booked a viewing for a house in Mornington Crescent, for 1pm on Wednesday the 25th of November which she didn’t arrive to. When I called to ask where she was, she took 15 minutes to tell me she won’t be coming while I waited outside the property. I expressed my disappointment as my friend and I were really keen on the house and we don’t want to lose it and we e rescheduled the viewing for 1pm on Friday the 27th of November. When she was 5 minutes late for this viewing, I called and was told she’d be on her way and will call me back to tell me how long while I waited outside the property again. She called back to say an offer had been accepted the day before and then told me she had called my friend to cancel, which is a lie. She told me this three times even when I told her she definitely didn’t, and there is no proof of the call. Will avoid Dexters in the area after waiting outside a viewing twice for an estate agent who doesn’t show up, doesn’t know what’s happening, and liesUPDATE: Nicole’s manager reached out to get more understanding of what happened. He sent me brochures for properties that are not what I’m looking for and asked me to remove the review, but at least they’re taking on feedback.

Sophy · 30 November 2022

★★★★★ 5/5

Trustpilot

Always excellent service from Ann…

Always excellent service from Ann Sinclair and the team at Dexters. A special mention also to Sara Katie and Donalina.

Linda · 17 November 2023

★★★★★ 5/5

Trustpilot

Fantastic Property Management Service

We are always happy with the property management service provided by Dexters as they are a professional and efficient team. And today we are extremely grateful to Donalina Gargrupe, their Property Manager. Our tenant has reported to them a boiler breakdown and a leak and Donalina has promptly responded to the complaint. She took the initiatives to contact different parties with a view to fixing the problem at the earliest, before reporting the case to us. And she is still following up the progress for us. She really gives us, and the tenant, a helping hand, especially in this cold weather. As the landord, we want to say: Donalina, your professionalism has given us a full peace of mind! Very much appreciated!Connie Tam

Connie · 25 November 2022

★★★★★ 5/5

Trustpilot

We’ve been with Dexter for the past few…

We’ve been with Dexter for the past few years, we always been happy with everything, all member of staff is helpful, recently we had a visit with Nabil very professional and polite person, also he help us very quick to find someone to fix our maintenance, , many thanks again

Urszula · 23 October 2024

★★★★★ 5/5

Trustpilot

I have had a Full Service Agreement for 3 years

I have had a Full Service Agreement with Dexters for 3 years. Have always found that the team led by Natasha have been timely and informative in their responses, issued statements on time, have handled any issues arising with the Tenants smoothly, have communicated any necessary maintenance issues clearly and then arranged for their action quickly and at a fair cost. No problem in recommending them to prospective Landlords.

Ian · 21 October 2023

★★★★★ 5/5

Trustpilot

Mario Correia

Mario Correia, Dexters, St Margaret’s, during our recent, urgent need for assistance, responded immediately and organised a builder to come out and view the issue. We felt secure that he had the matter in hand and he explained the process and we have confidence that it is being sorted out.He is not only diligent but also personable (on a recent landlord regular inspection) professional and still approachable.

Vicky · 7 December 2023

★★★★★ 5/5

Trustpilot

After dealing with a number of other…

After dealing with a number of other estate agents, dexters definitely stands out from the rest. In particular, my property manager, Nasra Said, has gone above and beyond the expectations to assist in solving the numerous problems that arise on a day to day basis, and performing timely updates when needed.If anyone is looking for a new estate agent / property manager, I would definitely recommend Dexters!

Brandon · 5 December 2023

★★★★★ 5/5

Trustpilot

Baily is an asset to Detxers

Baily is an asset to Detxers, she has always been 10/10 with the management of the flat we rented through them.

Dennis · 13 October 2023

★★★★★ 5/5

Trustpilot

Jenade was wonderfuf!

Jenade was wonderful! We really wanted a place and she gave us great guidance. She is always available and provides great explanations at all times.

Yoni · 29 June 2023

★★★★★ 5/5

Trustpilot

Grace Sloane was excellent

Grace Sloane was excellent. She negotiated well on my behalf and gave me good advice on how to progress. I'm very happy with the service

28parkside · 28 June 2023

★★★★★ 5/5

Trustpilot

Petros from Dexters is the best

Petros from Dexters is the best. He's very helpful with anything I come to him. Always on the phone and ready to help. Never had bad experience with him. He's very nice and is trying to explain to me to the last detail, what is going on and what is going to happen. I can only recommend his services.

Barbara · 13 May 2024

★★★★★ 1/5

Trustpilot

Really really bad agency

Really really bad agency, worst service ever encountered, especially the hyde park branch.it is always hard to contact them to get things fixed, or get any in-time reply. When we wanted to renew our contract they always pushed back either later or to someone else and then in the end we couldn't make it;Worst part is that they even ignored our deposit refund request (which should be naturally reasonably refunded), even though we check-out several days in advance + hired professional cleaning service they recommended. Again they pushed back to someone else or to the landlord, or to sometime later, anyway after one month we still haven't got our deposit refund back and there's no one taking care of this, they only care about their next tenant, once the deal is made they are just like "vanished", no service at all, completely mess, wouldn't recommend at all !

Ashley · 3 November 2022

★★★★★ 5/5

Trustpilot

Renewal of tenancy.

Donalina Gargrupe has been dealing with the renewal of my tenancy. She has been professional, efficient and friendly and the process has been stress free which is always important!

Sharon · 15 February 2023

★★★★★ 5/5

Trustpilot

Donalina is great to work with :)

Despite some issues in other departments, Donalina has been fab at her job and is very attentive, polite and helpful. She is doing a great job and always delivers.

Sara · 15 February 2023

★★★★★ 1/5

Trustpilot

Immediate Action Required for Final Pay

We urgently need Q2 HR Solutions (QQI) and Dexters to address the issue of not providing our final pay, which is a clear violation of Philippine labor laws. Furthermore, they are not recognizing our service from the start.Please expedite the release of our final pay immediately, as we need it to meet our essential needs.

Jess · 22 July 2024

★★★★★ 1/5

Trustpilot

Sharks

We have been renting properties managed by CJ Delamere who then turned into Dexters for nearly 8 years. We were never late with our rent and rarely made any demands on the landlords. However, the last time we moved out - they are trying to extract from us over £500 for cleaning a small unfurnished 3 bedroom house and £200+ for tidying the garden. A total of £700 for a small house with just some cleaning? It is now 2 months later - and they still have not repaid our deposit which was nearly £2K. All the house needed was a deep clean for the new tenants. So, make sure you protect your deposit - if not you will enter into a prolonged dispute and make sure to take photographs at the outset of all the damage to the property when you move in.

RK · 25 October 2022

★★★★★ 5/5

Google

I had the pleasure of working with Jude from dexters who I can honestly say was one of the best estate agents I’ve ever worked with. Very responsive, checked in with myself even when nothing was available and always going the extra mile to accommodate our requests. It’s very difficult searching for a new home and can honestly say Jude not only make the experience painless but an enjoyable one too. I was in contact with many estate agents across various companies but Jude at Dexters was by far the most professional, accommodating and responsive estate agent I’ve worked with. Great to see dexters hiring such a fantastic employee.PositiveResponsiveness, Quality, Professionalism, Value

Bb · 23 October 2022

★★★★★ 1/5

Google

I had the absolute worst real estate experience with Dexters Islington. Do not use this branch. Their communication is horrible, negotiation tactics are opaque/misleading, and they make promises they can’t keep. Louisa took our card for the one week rent deposit to take a flat off the market. But she never ran it despite saying it was a done deal on two separate occasions. In the background she kept showing the flat and then asked us to raise our offer two days after she took our deposit information. It was annoying because she had already broken her word. But we raised the offer well above her new recommendation because we liked the flat. Then she went dark for two days. She would say she would call us in the afternoon and then 24hrs would pass and we had to start tracking her down all over. When she did resurface she told us the flat had been rented. The definition of shady. I hope in the future Louisa and the Dexter Islington team have the courage to have transparent conversations. Otherwise their customer experience will remain substandard.NegativeResponsiveness, Quality, Professionalism

Ronald · 23 October 2022

★★★★★ 5/5

Google

Another big thank you to Dexters and Leah ( and Louisa and crew) in particular for re letting my flat. A kind and professional service. Honest and expert in every way. I would nit hesitate to recommend them. Over the past 16 years Dexters have kept the place rented and maintained through strong and less strong economic times. I have always found the advice pragmatic, accurate, fair and financially expedient. The team have always got me excellent tenants, with a minimum or very little void. Their hard work, experience and professionalism has made owning and renting out my canonbury flat a delight. You can't beat experience of the area or the market.

Peter · 23 October 2022

★★★★★ 5/5

Google

All of the staff I encountered at Dexters were really great and helpful. Once the offer was accepted it was Tanzi who I dealt with and she made the sale go through so quickly and smoothly. Proactive, always responds straight way to emails and answered my many, many questions. I'm the buyer so I didn't choose Dexters as the agent, but I 100% would and can't recommend enough.

Katie · 23 October 2023

★★★★★ 5/5

Trustpilot

Hassle free rental

Our letting agent Eunice was great, made everything hassle free for our rental near Broadway market. I'd highly recommend her and Dexter's.

Harry · 2 September 2023

★★★★★ 5/5

Trustpilot

Excellent

I had an excellent experience with Dexters Estate Agents while changing tenancy and moving into my new house. From start to finish, the process was handled with professionalism, efficiency, and genuine care, which made what can often be a stressful time feel smooth and straightforward.

Consumer · 19 December 2025

★★★★★ 5/5

Trustpilot

Having had poor experiences with other…

Having had poor experiences with other agents, I genuinely thought Dexters would be the same. Couldn’t have been further from the truth. I’ve used them as property managers for our portfolio for 3 months now and particular credit to Myra Mettam - she has been very attentive to both us and our tenants with no complaints or issues from either side. Long may it continue 👍🏼

DJP · 5 December 2023

★★★★★ 3/5

Trustpilot

I’m Luke warm about my experience with…

I’m Luke warm about my experience with Dexters. I was not impressed with the way they overvalued my property to entice me in. I had to keep on them to get through a cash sale that really should have been much more straight forward although the buyers solicitor was a nightmare. I didn’t really feel they represented my interests fully but they did get a sale in the end. Though it was well below asking price. At the end of the day I felt like just another seller on their conveyor belt

Veronica · 10 October 2022