Every review we hold for the Isleworth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe bought a house through Monarch and experienced great customer service. Jas was very personable and easy to deal with. Communication was good and he was always willing to take many calls and do extra viewings when needed. He helped us to secure the property of our dreams and to push the transaction through in a timely manner. We are very appreciative of everything Jas did for us and also to deal with a nice estate agent.
Charlotte · 22 June 2020
Agent replied · 21 June 2024
Many thanks Charlotte. We appreciate your kind words.
★★★★★ 1/5
GoogleUsed them to rent a flat which I was in for 2 and half years . Before signing a last year contact that I was there for I made there was a break clause as I was unsure if I was going to move . I had just had a new born and 2 other children it was very difficult for me to move everything out . I spoke to one of the estate agent and asked them if I could have weekend. They agreed I didn't mind paying for the 2 extra days I was there . So we handed the keys to Sam the security and waiting for the deposit to return . I called 2 days later and spoke to some one called Harry . Very very unprofessional . The worst experience I have ever had . He said I owed them 7000 pounds because the broke the clause and stayed 2 days extra . They said I damaged the property and asked them for evidence . No deposit back . Please don't ever used them con men !!!
Safia · 23 June 2018
Agent replied · 21 June 2024
Dear Safia,
Thank you for your feedback. We are very sorry you feel this way, and we en-devour to make sure all our clients are happy with our services. We are more than happy to discuss your situation with you again, despite many conversations with your husband.
Please allow me to address some very key details here in a public forum, as we feel we have wrongfully been berated in this instance:
All tenancy agreements clearly state the terms and conditions of the contract.
There is not a break clause in that particular contract, as per the Landlords request. There are terms for early termination, which are very clear in the agreement. You signed these terms of conditions.
Regardless of anyone's situation, it's the Landlords choice to bend those terms and not the managing agent. That situation is out of our hands.
You claim that you never received your deposit, but in actual fact you did not pay your Heating & Hot Water Charges to the landlord apart from a small amount back in early 2015, very early into your tenancy. Your outstanding balance for Heating & Hot Water was close to 90% of the value for the deposit held. In addition to these costs, you had rental arrears, Check out Charges, Professional cleaning charges, Dilapidation charges and early departure charges - all clearly identified in your contract if they weren't addressed prior to leaving. We very clearly explained all of these to you and your husband and sent your husband the check out inventory report for his comment. We are not too sure where you have made the figure of £7000, as we have a figure a lot less than that for an amount you still owe to the Landlord. Again, this has been clearly documented to your husband. I will not make this figure public knowledge.
Inventory reports are carried out before and after a tenancy, to protect both the Landlord & Tenant to avoid any dispute. Harry explicitly made it clear to your husband about this situation and to handover the property according to the terms and conditions of your agreement before leaving.
It is standard procedure in any property that is rented by tenants, for tenants to:
Pay their rent
Pay their bills
Hand over the property as they found it / Professionally clean the property on departure
Comply with their tenancy agreement.
We are disappointed that you have chosen to make comment on a public forum even though we tried to help you every step of the way. Once again, if you are still in doubt of what we are saying, we are happy to discuss the above with you in person or over the phone. Please note, as managing agents we are simply doing our job, and we cannot break terms and conditions of agreements that are in place.
Yours Sincerely
Monarch
★★★★★ 5/5
GoogleI used Monarch in April 2018, and I had a very good experience with them. I dealt with Jas and I would also recommend him to everyone. He is very polite and I moved into the Apartment I desired within two weeks of discussing with it. Everything was efficient and I couldn't recommend them enough.
Kunal · 23 June 2019
★★★★★ 5/5
GoogleA great service from Monarch Residential on our move to Slough.
From viewing the property to tenancy agreement completion everything was dealt with quickly and professionally , they guided us through the process and we moved into the property without any issues. Thanks Raj and the rest of the team.
Zeeshan · 23 June 2018
★★★★★ 5/5
GoogleEnquired about a property via monarch last year and had an excellent experience. They knew exactly what I was looking for after my brief and made the whole process so manageable with my busy schedule and worked around me and got the brief spot on with the recommendations they sent me. It didn’t go through but I strongly recommend monarch, not only do they give great service they know the market, give honest opinions and cover everything even things I didn’t even think about or realise when buying a property. Thank you 😊
Suky · 22 June 2020
★★★★★ 5/5
GoogleOne of West London’s leading commercial agents with a detailed market knowledge and ability to match
Harry is an expert in his field and the go-to firm for commercial real estate
Bob · 22 June 2020
★★★★★ 1/5
GoogleUnfortunately I had to deal with them as a rental agent for TRS apartment. They charge huge fees. Once fees is paid there is no customer service as they will ask you to contact the landlord. Never ever deal with them on phone or in cash. Always ask in writing for whatever they say and pay only by cheque or via bank. I had very very bad personal experience in dealing with them. I hope your experience is pleasant and far better than me.
Given a choice of rewinding the clock, I will never ever use them to rent any flat or property.
Just to clarify this is my personal experience.
P · 23 June 2017
★★★★★ 5/5
GoogleMonarch , especially Raj, have gone above and beyond in helping my family to let out a shop we have in West London. We would highly recommend.
Arun · 16 April 2020
★★★★★ 5/5
GoogleI have used Monarch to rent a flat last year. I had a pleasant experience and everything went smooth. I was given an opportunity to view the flat before I signed any agreement with them. I handed in my deposit and I moved into the flat a couple days later as we agreed on the date, there were no delays in the process. I will be using Monarch Commercial in the future and I highly recommend them.
JZ · 23 June 2018
★★★★★ 5/5
GoogleExcellent Service and I recommend
And the best estate agent on London
Khalid · 16 April 2020
★★★★★ 5/5
GoogleGreat customer service! Management was helpful. Definitely recommend it.. 👍 …
Rumi · 22 June 2020
★★★★★ 4/5
GoogleRecently used Monarch for renting a flat in UB2 area. They were very helpful and gave me numerous options. I was satisfied with the customer service and they were friendly to deal with. I will be using them in the future. The fact that I feel conformable getting in touch with them because of their friendly manner. Good Luck with your search.
Mandeep · 23 June 2018
★★★★★ 4/5
GoogleI always had pleasant experience in dealing with Jas from Monarch team,who was always very approchable when needed.Entire team at Monarch is very efficient and professional.
Parneet · 23 June 2019
Agent replied · 21 June 2024
Thank you for your kind words.
★★★★★ 5/5
TrustpilotMonarch is a real professional entity …
Monarch is a real professional entity that one can trust and work with. Gaurav Sarna whom I worked with in particular professional and trustworthy that represents a high standard agency working in the industry. Many thanks for all services that rendered by them over the last few months during the commercial lease that we conducted.
MMA · 17 May 2017
★★★★★ 5/5
GoogleWe are very happy with Monarch Commercial for our move to our commercial property. They were able to understand our needs and expectations and found us the perfect unit for our business. We would definitely use them again in the very near future. Thank you 👍🏼 …
Harmi · 26 March 2020
★★★★★ 1/5
TrustpilotDidn't even bother replying to enquiry…
Didn't even bother replying to enquiry regarding available property for lease
Mohammed · 19 January 2021
Agent replied · 28 July 2025
Hi Mohammed, We have a number of staff down due to Covid 19 - if you can email harry@monarchcommercial.co.uk with your enquiry we can certainly come back to you asap. Our apologies
★★★★★ 5/5
GoogleVery well informed and professional team, always make the best and the biggest commercial deals in West London! Always happy to give leads and advice to all their clients, highly recommend Monarch Commercial.
Mala · 16 April 2020
★★★★★ 5/5
GoogleI found Raman to be very helpful, and exceptionally professional. It was great to speak with her, and she really has helped with increasing my confidence in your firm!
Pritpal · 16 April 2020
★★★★★ 5/5
GoogleUsed them to buy 2 properties and lease one property in the past. Always been very good at what they do and would highly recommend them.
J · 16 April 2020
★★★★★ 5/5
GoogleRating only, no written review.
Surjit · 16 March 2026
★★★★★ 5/5
GoogleWe at Dice Bar have used Monarch Commercial for several years. The service has been excellent, prices have been very good.
Mike · 26 March 2020
★★★★★ 5/5
GoogleProfessional team, very happy with the service provided, they helped me during the process from the beginning to the end
Rajiv · 16 April 2020
★★★★★ 5/5
GoogleHave been using their service for more than a year and i am completely satisfied. The staff is very cooperative and humble
Amandeep · 23 June 2019
★★★★★ 5/5
GoogleGreat service. Harry has a wealth of knowledge, enabling him to put us at ease during contractual negoatations.
H · 16 April 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
