5/5
TrustpilotThank you, Olivia Hill!
Olivia Hill was client focused, professional and most helpful! Thank you, Olivia!
Agent replied · 22 October 2024
Thank you for your lovely review. It was a real pleasure being able to help you.Regards,Olivia
Trusted Agent profile · Ipswich
Savills Ipswich reviews
★★★★★
1,964 reviews across 2 platforms
23 Museum Street, Ipswich, IP1 1HE, IP1 1HE
Part of Savills, see every office.
Savills's office in Ipswich, at 23 Museum Street, is rated 4.2 out of 5 across 1,964 reviews on two platforms, including 147 Google reviews rated 4.8.
Reviews
Every review we hold for the Ipswich office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotAppalling Rental Service By Savills St Tropez
Savills agreed a two month rental of my property in France. Contrary to the contract, the tenant smoked in four of the rooms - master bedroom, master bathroom, sitting room and dining room. The check out clerk noted a "strong smell of tobacco" to all these rooms which remains to date in the master bedroom. The Savills rental agent, against my firm instructions in writing, had the damaged curtains washed and they shrunk by 10cm in length. Savills, despite being aware there is an ongoing dispute, returned the deposit to the bad tenant without deducting money for the replacement curtains (I gave them a quotation for this) and are insisting that I make a claim through my own insurance company - which will result in them raising my premium for something that was not of my making. I have been treated appallingly by Savills and they have ducked and dived to get out of taking responsibility for their bad client. I would not recommend them at all. Be warned - if you have a problem with a bad client supplied by Savills you will be left high and dry and they will do all they can to protect the bad tenant.
5/5
TrustpilotSmooth experience
Very happy with the service I received (rental of new flat) - particularly with Aziz from the St John’s Wood branch who helped us in the process! He was available literally around the clock, and always eager to answer our questions. Also worth mentioning that when encountered a couple issues/disputes in the process, with the help of Aziz we managed to resolve them very smoothly.
Agent replied · 22 October 2024
Thank you for the lovely review. I hope you are enjoying your new home, and I hope to work with you again in the future.Regards,Aziz
5/5
TrustpilotMillie Willsmer at Savills Estate Agency
Millie Willsmer is amazing. She is very kind, approachable and patient. During our sale negotiations, she was helpful and gave us many good advises. Thank you Millie!
Agent replied · 22 October 2024
Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your future endeavours.
5/5
TrustpilotHad a very good experience with George…
Had a very good experience with George Pride at Savills as our property manager. Always really friendly and very prompt in response helping us with any issues we had
Agent replied · 23 November 2024
Thank you for taking the time to review our service, Sammuel - feedback is always incredibly helpful.I’m delighted that we met your expectations.
5/5
TrustpilotProbably the most helpful estate agent you’ll ever meet
Melissa Gallagher from Savills, has been the most helpful and proactive estate agent that I have ever met, and I have met large numbers!From the get go she has been quick to respond to queries and provides super helpful answers. However, she has gone the extra mile to contact third party surveyors and contractors and pull together their reports on our behalf.She has also been great at communicating up and down the chain, chasing other agents and solicitors alike, to get milestone dates such as exchange and completion agreed and over the line.On top of this she has been easily contactable and good fun.
5/5
TrustpilotT MCMAHON & DM Dewhirst
We approached Savills to sell our house in rural Aberdeenshire. Fiona Gormley and her team, including Laura Totten, provided a great service from initial meeting to final sale.
Agent replied · 22 October 2024
Dear Tam, thank you for your kind words and for taking the time to post a review. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
1/5
TrustpilotCommercial Property Management team do not seem to want to resolve issue
Savills manage the land behind my house and I emailed them in June about a tree on that property that was leaning dangerously and if it fell would damage both mine and my neighbours house. They said a tree survey was being done in August but heard nothing back from them. Chased in both September and October and was told they are waiting for quotes but no timelines or updates given. The tree needs to be removed asap and I can’t believe it would take over 3 months to get quotes etc. I am now having to email a third Regional Facilities Manager to deal with my concerns as they keep changing and no one seems to want to help resolve the issue.
5/5
TrustpilotLucy was professional
Lucy was professional, prompt and helpful with finding our new home. We will definitely use her services again once our lease runs out.
Agent replied · 22 October 2024
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
4/5
TrustpilotGreat company to rent from
We’ve been renting from Savills’s for over a year now and been having a great experience since. Very efficient and friendly service from Adel, our property manager. Inspections are done in a friendly and professional way. I haven’t had to report many things but when I have, there has been a workman round within a couple of days. Any issues have been dealt with quickly. I would recommend them to anyone.Thank you!
Agent replied · 22 October 2024
We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
5/5
TrustpilotTami Falzon was a fantastic property…
Tami Falzon was a fantastic property manager for us, over our two year stay. She was very quick, diligent and showed care in her responses. Thanks Tami!
5/5
TrustpilotSavills have been amazing to work with…
Savills have been amazing to work with on finding my partner and I a property. We’ve worked closely with Paige who has been so, so helpful. Communication was great from the start - from enquiring, to viewing and then securing the property - everything was super quick. Paige has supported us throughout the whole process and made this move so seamless! I recommend Savills to anyone that is thinking about moving!
Agent replied · 22 October 2024
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.Regards,Paige
5/5
TrustpilotTami is a breath of fresh air
Tami is a breath of fresh air! She deals with any problems with my flat rental quickly and always keeps me in the loop, which is appreciated.
5/5
TrustpilotEmma was outstanding
Emma was outstanding. Efficient, diligent and personable service from start to finish - couldn't have asked for more.
Agent replied · 22 October 2024
I am so glad I was able to assist! Thank you for leaving a review, and I hope to work with you again in the future.Regards,Emma
4/5
TrustpilotGreat experience working with Roshni
Great experience working with Roshni. Very helpful
5/5
TrustpilotStaggeringly high staff turnover. But Angus is great.
In a company of staggering staff turnover, it is great to see Angus Wong show initiative and take control of issues. I hope he sticks around here . . . .
Agent replied · 22 October 2024
Thank you so much for your review. It's much appreciated. If you need anything further please don’t hesitate to contact us.
5/5
GoogleWe placed our untypical thatched house in north Essex with Savills Ipswich following an abortive attempt using a local agent. The team at Savills were professional, personable and marketed our property with skill and diligence. Savills excellent house viewing guide, Allison Dunn, took time to view the house herself and take in the various quirks and foibles of its 600-year metamorphosis from grain barn to four bedroom house. Her experience, her subsequent knowledge of the house, working with us to understand its history, and her polite, friendly manner, were invaluable in providing potential buyers with a mine of information about the property and the surrounding area’s amenities and attractions. Our property attracted attention from much further afield than the previous, local agent could muster, even with Rightmove and OnTheMarket assisting them. Savills had advised that their nationwide network of branches and client base would be used to find interested parties and this proved to be the case. Our eventual buyer came from Maidstone, Kent. The team adapted quickly to the way I wanted to collate information from the chain of buyers and established a good rapport with me, providing a single point of contact for all my enquiries. My contact, Alex McNab, was excellent at hunting down information and providing it to me on a timely basis. In Alex’s absence, several other team members were always well informed and ready to assist me. A final mention must go to Peter Ogilvie who manages the team at Savills and who was the initial contact for the valuation, pricing strategy and assessment of the house. His depth of experience and calm demeanour helped immensely when problems in the chain surfaced and threatened to disrupt progress. In summary, Savills charge a premium over many estate agents but provide a premium service for it. I’d have no hesitation using their services again and would recommend them wholeheartedly.
1/5
TrustpilotAbsolutely awful
Absolutely awful, do not rent with them!!! Their whole process is extremely outdated, slow and very unreasonable. The people who work there (or at least the ones I have encountered) are not doing their job at all, they don't even reply to emails and when you go into an office they say you should email...You are pretty much left on your own and doing everything by yourself, would never ever rent anything through them anymore!
Agent replied · 22 October 2024
We are sorry to hear about your experience and thank you for bringing it to our attention. We’re keen to find out exactly how this happened so if you’d like to contact us to discuss it further please do email LCS@savills.com.
5/5
GoogleWhat can we say!! Peter and his team were fantastic. When any problem arose on the sale of our house - and there were many - Peter was always there with the advice, help and support we needed to get things sorted very quickly. Also, he is a perfect gentleman and a delight to deal with.
1/5
TrustpilotPoor property management
Poor property management. I have issues with a new flat and it's been two months and no response. The issues keep increasing despite being a new built and their property management team are non-responsive and inefficient.It has been 7 days since my bathroom is unusable. No one is yet to contact me for repairs and emails to the property manager seems useless.
Agent replied · 22 October 2024
Thank you for raising this with us. We would like to find out further details regarding this matter. If you’d like to, please get in touch by emailing us on socialmedia@savills.com.
1/5
TrustpilotSavills Ireland shameful
Savills Ireland. Utterly disgraceful. Agents never reply email or pick up phone. Reception won't accept you in without appointment and won't give you any appointment. After weeks trying to contact them, and finally a positive agreement, we wasted time in collecting the documents required to only be rejected at the end for no reason. Outrageous.
Agent replied · 22 October 2024
Hello Igor, we are sorry to hear of your experience and would like to find out more. Please provide detail via email to socialmedia@savills.com so we can investigate.
5/5
TrustpilotOlivia is very helpful and…
Olivia is very helpful and competent,always trying to help and very good at solving problems.
Agent replied · 22 October 2024
Thank you for your lovely review, Colin. It was a real pleasure to be able to help you.Regards, Olivia
1/5
TrustpilotSavills rented me an apartment that is…
Savills rented me an apartment that is completely unliveable. It has mold everywhere and smells horrible. Savills never inspected the unit to ensure it was fit for habitability. Every room has multiple issues that were never disclosed. These issues make 50 percent of the flat unusable. Of 2.5 bathrooms, 1.5 are not fit for use. The toilets don't flush paper or other things. The mold has caused severe respiratory issues and migraines. I've had to go to A&E with severe asthma attacks. A professional cleaner came in for 5 minutes and started coughing and sneezing and said this was one of the worst places she's ever seen. The appliances don't work. Instead of letting me out of the lease, they insist we should pay their fees. They never even provided an inventory or ensured the flat was cleaned. They did nothing on this property. They don't care about tenants. They care about money. I moved here for a job and I've told my employer to advise against using Savills ever. Please use a different letting agent.
1/5
TrustpilotAVOID THIS COMPANY IF YOU CAN
AVOID THIS COMPANY IF YOU CANOne star because i cant give no stars.Riddled with incompetence and over the top requirements. They cant distinguish between renters and guarantors
Agent replied · 23 November 2024
Thank you for getting in touch, we would like to hear more about your experience and would be grateful if you could email additional detail to socialmedia@savills.com so we can investigate.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Savills Ipswich hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ipswich.
