IPS Estates reviews

★★★★★ 1/5

Google

don’t congratulate people on houses they ARNENT SUCCESSFUL WITH. i wasn’t going to type a review and waste my time but i’m not being belittled by you. the one star is for YOUR lack of professionalism and YOUR rudeness. i will not be editing this review as people should know not to deal with you guys. i’d rather live in a cardboard box before dealing with you guys. do better.

Chloe · 16 December 2025

★★★★★ 5/5

Trustpilot

Rental Property Service

We have used IPS estate for many years and always have excellent experience with this estate agents from start to finish. They are professional, efficient and kept us informed throughout the entire rental process. They found great tenants quickly and handled everything smoothly making the experience completely stress free. The communication is excellent and always on hand to help. we would highly recommend them.

Richard · 26 June 2026

★★★★★ 5/5

Trustpilot

Excellent Managing Agents

IPS have managed our rental properties for many years, and throughout that time they have consistently provided an excellent service. Their staff are professional, approachable, and always a pleasure to deal with.

Lou · 13 July 2026

★★★★★ 5/5

Trustpilot

A good report for the excellent IPS

IPS have administered our rental terrace house for many years. They have a professional attitude and are friendly and good tointeract with. Any maintenance issues that arise are dealt with expediently.

Mr · 25 June 2026

★★★★★ 1/5

Google

If you are a renter.... go else where. Rented for over 6 years with this company. All was ok for the first few years then things changed. Rent increased twice in less than a year, even though they knew it would put us under financial hardship. Refused to accept notice as they wanted a extra months rent out of me. Then lied to ncc council tax claiming they hadnt received notice nor the keys to the property. Luckily i had proof to prove otherwise. They will fail your inspections over the smallest things, they fail to keep records over things, example, i had written consent to redecorate, yet they claimed i hadnt during a inspection. Worst, most unprofessional company ive ever known

Claire · 16 April 2021

★★★★★ 1/5

Google

IPS are responsible for a rental property directly across from where I live. I have repeatedly raised the poor condition of garden and property and asked for the landlord/landlady to be made aware and I have not even been acknowledged. If you want your rental property to be managed professionally I probably wouldn’t use IPS.

Claire · 14 October 2025

★★★★★ 5/5

Google

A huge thank you to all staff at IPS Estates. Superb service, always contactable with great advice and guidance. Dawn was always one step ahead of what was happening, even when the sale had been agreed, making the whole process stress free and seamless. Definitely the best experience I have had over 30 years of buying and selling my homes. Many thanks

Kathy · 16 April 2023

★★★★★ 5/5

Google

I've been looking at getting into property investment for a while now and so have been reading through different websites and forums trying to soak up information. My mum who has also been helping was looking through the internet and came across IPS Estates and Richard Jones. After viewing a few properties in Ilkeston one afternoon, we decided to pay IPS a visit at there shop in Ilkeston main centre. Upon arriving at the shop we were greeted with smiles and a friendly atmosphere. After chatting for several minutes about the rental market the kind lady took my details and said she'd pass them on to Richard himself who would be more than happy to offer advice regarding property investment. After a few days I received a call from Richard, who was more than happy to invite me to his home office to discuss property investment further. After being greeted with a warm welcome at his home office, we both sat down and we started to discuss the different areas of property investment. It was clear from the off that Richard knew what he was talking about, not just with property, but also the legal and tax side of things. It was very refreshing to talk to someone in the know, who wasn't trying to upsell anything. All in all I was there for about 3 hours. To me this says a lot about Richard, who was willing to meet someone he didn't know and take so much time out of his busy schedule to help aid that person with their endeavours. Thank you Richard

Stephen · 16 April 2018

★★★★★ 5/5

Trustpilot

Was very helpful getting me into my new…

Was very helpful getting me into my new place amazing staff thank you so much

Ryan · 11 July 2026

★★★★★ 5/5

Trustpilot

Managing Agents that do their job very…

Managing Agents that do their job very well.

Keith · 25 June 2026

★★★★★ 5/5

Google

Used IPs estates to sell my rental properties. The sale went through speedily thanks to the excellent work and attention to detail of the estate agent . I could highly recommend them give the service I have received

Darren · 27 March 2024

★★★★★ 1/5

Google

I've rented with IPS for 7 years plus and all was well until I decided it was time to move so I could be closer to the wife to be andceven though I've never caused sny problems, paid the rent by direct debit and always kept the place up to good standards they refused to provide a reference and ignored emails asking why , I'd have been better off being a low life lout who only paid rent when I could be bothered too.

Benjamin · 16 April 2023

★★★★★ 5/5

Google

Met Richard to discuss best way to invest some money left by my grandmother. Richard was very very helpful, full of knowledge, not just locally but nationally. Richard helped me find properties and taught me the best ways to find good tenants and keep my properties long term. Thank you!

Moonlight · 16 April 2018

★★★★★ 1/5

Trustpilot

I wouldn't recommend IPs estates…

I wouldn't recommend IPs estates ilkeston. They are terrible. They do not do work on the property when there is issues nor show an ounce of respect from the day you move in. The properties they represent are not fit for living in and they allow druggies to rent their properties too so if you are moving into a house share good luck!

Emily · 11 May 2023

★★★★★ 1/5

Trustpilot

Avoid this estate agent!

This estate agents is awful. I received terrible customer service. I was promised to be called back but never was. When I rang to ask for an update (yes, you have to chase them for information!) they lie and say that you were on their 'list of people to call today'. Don't hold your breath, they don't ring you back. They took £293 off me for 'admin and guarantor fees'. These fees are non-refundable, so it's essentially gambling because if you don't get your flat/house, they've made money and you go without. This is the case in my situation. Took my money, spent absolutely ages processing a simple application. Then I find out that the landlord has let it out to somebody else. Even though my income, guarantor and references were 10/10. So guess who has lost £293? No apology, no sympathy. In fact, I bet they were very chuffed to have CONNED me out of nearly 300 pound. Free money for them. I'm registered as a blind person and very vulnerable. And they did that to me. Don't think that they won't do that to you! I guess it's more fool me for putting my trust into these people. My lesson has been learnt that's for sure. They've gained £300 but lost a lot of reputation, something which is much more valuable in a company in this day and age. If IPS by any chance see this review, I would like to take this time to say, shame on you. Look at all your Facebook reviews. Look at what you've done to people. If you think that's acceptable then carry on by all means. But one day you're going to STEAL £293 off the wrong person. And that can lead to terrible consequences.

Jay · 25 March 2017

★★★★★ 5/5

Google

All I can say is what a fantastic service. From helping us to decide if we should rent the house or sell, to finding people for house clearance to letting the house. Nothing has been too much trouble. I don't live locally so it has been so reassuring to have such a great company with great people to assist. Can't recommend enough.

Lani · 13 June 2018

★★★★★ 5/5

Google

All I can say is what a fantastic service. From helping us to decide if we should rent the house or sell, to finding people for house clearance to letting the house. Nothing has been too much trouble. I don't live locally so it has been so reassuring to have such a great company with great people to assist. Can't recommend enough.

Lani · 16 April 2018

★★★★★ 5/5

Google

We have now been using IPS Estates to manage our property lets for around 10 years. We have always found them to be exactly what we need from a letting agent. They know the local market very well, and always ensure each of our properties are managed just so.

Roy · 16 April 2021

★★★★★ 4/5

Google

Came across them through word of mouth and thought would give them a go. Gave me some good information and help finding suitable investments for my portfolio. I was impressed with their professionalism and dedication from the first point of communication to completion of said investment. Would use again

Nick · 16 April 2018

★★★★★ 4/5

Google

A work colleague suggested them to me as had found them very professional and helpful. I was very impressed with their service and the way the whole team communicated, next time I'm looking for properties in the Midland region I will definitely use Ips. I will also recommend.

Zoe · 16 April 2018

★★★★★ 5/5

Google

Friendly staff good service, had a dripping tap and was replaced with a brand new one within a few days, I've had no problems with ips at all I would definitely recommend.

Christie · 16 April 2018

★★★★★ 5/5

Google

I have been a landlord, working with IPS for many years, and have not only found them extremely professional, but very friendly and more than helpful as well.

Rob · 16 April 2018

★★★★★ 5/5

Google

Always received a very professional service from IPS Estates. Yes, sometimes things don't according to plan but they are always on it to resolve any issues.

Mike · 16 April 2018

★★★★★ 1/5

Trustpilot

Extremely bad company. Poor service & they lie to your face.

They ignore you and take ages to respond, constantly saying they will ring back and never do. I would not waste your money or effort with t

Stephen · 24 March 2017