Every review we hold for the Ilford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAbsolutely appalling service
Absolutely appalling service. Our tenants recommended by reeds rains ransacked our home, didn’t pay rent, utilities for a year and cleverly avoided eviction. All this supported by reeds rains Preston. Don’t know how they can sleep at night.
Karen · 14 December 2022
Agent replied · 17 June 2024
I’m so sorry you have had a bad experience with us. We aim to provide satisfactory service at all times. If you would like to provide more information regarding your experience with us please email marketing@reedsrains.co.uk and we will be able to look into this matter further. Kind Regards
★★★★★ 1/5
TrustpilotHull office has no idea
Hull office has no idea how to manage the chain. Our purchase took twice as long as we expected and throughout we were in an information vacuum. Reeds Rains did not know enough about what was happening further up the chain and didn't attempt to find out. In the end we went over their heads and spoke to the next agent along, who did not have to speak to us at all but was far more knowledgeable and communicative.
David · 7 October 2021
★★★★★ 5/5
TrustpilotExcellent service
Excellent service Friendly and kept us informed with progress
Mrs · 15 October 2024
Agent replied · 23 November 2024
We are so glad to hear you had a positive experience. We appreciate your kind words about our service and our team's communication.
★★★★★ 5/5
TrustpilotA thoroughly professional outfit.Very…
A thoroughly professional outfit.Very helpful throughout.
Pat · 29 November 2024
Agent replied · 23 December 2024
We appreciate your kind words and are glad to hear you found our service helpful. We strive to provide a positive experience for all our customers.
★★★★★ 5/5
TrustpilotHonest answers
Honest answers to all questions, friendly staff and reliable.
R · 11 October 2024
Agent replied · 25 October 2024
Thank you for your kind words :)
★★★★★ 5/5
TrustpilotStaff have been very helpful
Staff have been very helpful, friendly and quick service.
Rachael · 10 October 2024
Agent replied · 25 October 2024
We appreciate your kind words about our staff. We strive to provide excellent customer service, and we're glad you had a positive experience.
★★★★★ 5/5
TrustpilotThe st.Helens
The st.Helens. branch This agencie is so well organised and will explain to you everything u need to know when trying to rent a house they have spot on knowledge of the area and are super helpful when looking for a house. The agent that helped me with everything was eleanor smith she helped me find a house after i told her about our struggle finding one that allowed us to have our dogs and we manged to find and secure one within the same week such an amazing agent.
Graham · 8 July 2021
★★★★★ 1/5
GoogleVery unprofessional. Kept me waiting for long time despite having an appointment. The standard of English also very poor.
Wathsala · 22 July 2025
★★★★★ 5/5
TrustpilotReally Happy with the service from…
Really Happy with the service from Reeds Rains Sutton, in particular Nathan Gibson. He helped us greatly and always went above and beyond for myself and my partner!
Casey · 21 February 2022
★★★★★ 4/5
TrustpilotA difficult year for us when dealing…
A difficult year for us when dealing with the estate of a bereaved relative in Scarborough. Everyone at the RR office in Scarborough have been helpful and professional throughout. Huge thanks to Rebecca and the team for your support.
MRS · 22 March 2019
★★★★★ 5/5
TrustpilotAbsolutely fantastic service
We recently bought our first house that was marketed by Reeds Rains St Helens, and cannot recommend them highly enough. Jane Kerrigan in particular was fantastic, and responded to all our enquiries very quickly, and was great at dealing with the solicitors and speeding things along. We will definitely be using them again in the future, and would advise anyone else to do so also!
Noah · 26 April 2023
★★★★★ 5/5
TrustpilotReally friendly staff were always there…
Really friendly staff were always there to help
Mr · 15 October 2024
Agent replied · 23 November 2024
We're so glad to hear you had a positive experience with our staff. Their friendliness and helpfulness are important to us, and we're happy to know they made your visit enjoyable.
★★★★★ 5/5
TrustpilotProfessional Friendly Service
Professional approach in every aspect of the process and frequent communication and updates
Helen · 17 July 2024
Agent replied · 24 August 2024
We appreciate your kind words and are thrilled to hear that you found our approach professional and our communication clear throughout the process. We strive to provide a positive experience for all our customers, and your feedback is valuable to us.
★★★★★ 1/5
TrustpilotProperty management
If I could give it a zero I would Property management on fully managed let USELESS…… save your money Go to a company which actually manages a property The list is endless …… inspections not carried out properly, rent increases not done, no action taken for 6 months on a child safety issue , damage in property not investigated, emails not responded to …. Rubbish rubbish company
Catherine · 3 February 2023
★★★★★ 1/5
TrustpilotReeds Rains ilford
Reeds Rains - Ilford, Cranbrook roadExtremely unpleasant to deal with. I had been calling every single day for a week regarding a rental property advertised to be told someone will call back. However no one ever did. I called yesterday complaining to Bernard, the branch manager emphasising the lack of customer service. He also told me he will call me back. To no surprise i did not get a call back. Called in to find more excuses and then was being told what and how to leave a review. I stated i wanted to complain and i was told to send the complain to the person i would be filing the complaint against! LoL! I have never come across such a counter intuitive demand before. DO NOT use these guys. They have such a disgusting attitude. Anyone wanting to rent out their property, do NOT use them. They do not care about whether your property needs to be rented out or not. This could very well have been a happy landlord whose property has been rented. However it is not the case due to this embarassing property agents and the manner in which they deal with customers. I will be taking this further to HR or MD. I am leaving review on every platform to raise awareness. Stay well away from these guys!
Ajay · 13 April 2021
★★★★★ 5/5
TrustpilotSuccessful sale, would recommend.
The staff at Reeds Rains were very efficient when I was selling a property and kept me informed of all viewings and the progress of the sale.
Julia · 23 September 2023
Agent replied · 17 June 2024
Glad we could help :)Regards,Reeds Rains
★★★★★ 5/5
TrustpilotKeep up the good work
We dealt with Andrea at Reeds Rains, Burnley. She has been brilliant all the way through and kept us up to date. We can’t thank you enough. Keep up the good work! 🙂
Paul_MF · 12 January 2021
★★★★★ 5/5
TrustpilotEfficient and friendly service
Efficient and friendly service. Would recommend to anyone. Big thank you.
Andrea · 17 August 2024
Agent replied · 24 August 2024
Hi Andrea,Thank you for your kind words. We are delighted to hear that you had a positive experience with our service. We appreciate your recommendation and will continue to strive for excellence.Regards,Reeds Rains
★★★★★ 5/5
TrustpilotVery helpful company
Very helpful company, particularly Sally Routelidge.
Patricia · 16 January 2024
★★★★★ 2/5
TrustpilotPoor service
Poor service. Refused to let potential buyers view . Later discovered our agent and buyer were related . How unprofessional, all actions fell into place discovered the motif that they were determined who would be buying our property. Would definitely not use this hull branch or recommend
Dee · 27 May 2021
Agent replied · 17 June 2024
Hi Denise,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. We will be in contact with the email address you have provided.Kind regards,Reeds Rains - Hull
★★★★★ 5/5
TrustpilotIan - Anchorage lettings
Ian from the lettings department of the Anchorage office has been brilliant. He is quick to respond to queries and provides great customer service. Would definately recommend Ian if you are looking for properties to rent in the area.
Louise · 26 April 2018
★★★★★ 5/5
TrustpilotHelpful staff and extremely quick sale
Helpful staff and extremely quick sale. Recommended.
Mr · 7 November 2025
★★★★★ 5/5
TrustpilotGuisborough branch
Guisborough branch . Well without going into to much deatai I had to sell a property I didnt want to sell even though I knew I had to / was my child hood home and my mam & dad had sadly passed away and that house held so many memories ❤ the girls at reads & rains made it an easier process my two favourite girls cathy shes fab lovely lady who cant do enough to help you and helped make the whole process easier ..thanks cathy you've been fab . And our sian shes been brilliant to constant updates very very polite and so so helpful all the way cant fault them one bit .100% perfect .thankyou girls .would definitely 100% recommended all the girls at the guisborough branch have been fantastic but especially cathy and sian so well done girls you're the best .cathy & sian thankyou I'm sure I'll bump into yous in the town or b&m at some point thankyou both from the bottom of my heart .very kind regards. Zarren
Zarren · 25 February 2021
★★★★★ 5/5
TrustpilotAlison at Bamber Bridge is progressing…
Alison at Bamber Bridge is progressing the sale of my house, she's extremely proficient and effective, very helpful and prepared to go the extra mile to ensure a positive outcome.
M · 25 July 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
