Reeds Rains Ilford reviews

★★★★★ 5/5

Trustpilot

Excellent service

We mainly dealt with Jack Owen and from the very start of our sale we experience fantastic customer service. Calls to the office were always answered, enquiries always looked into and we were always updated.

Lily · 8 November 2023

★★★★★ 5/5

Trustpilot

Very impressed with Reeds Rains sales…

Very impressed with Reeds Rains sales team, a special thank you to Liam, Tracey and Lucy. I received excellent advice and support during the sale of my property and would definitely buy and sell again through Reeds Rains.

Customer · 23 August 2023

★★★★★ 5/5

Trustpilot

Good experience all round…

I have had a very good experience of buying this property wit Reeds Rains.Katie and her team have all been wonderful.

Clare · 14 August 2024

★★★★★ 1/5

Trustpilot

Terrible letting agents!

Terrible letting agents!I've been waiting over 8 months for a list of repairs to be carried out and when I chase them up, Reeds Rains hardly ever respond. When they can be bothered to respond, it's just the same old excuses and poor attitude trying to blame everyone else and not taking responsibility like adults.I would not recommend this company in any way. Save your money and avoid these cowboys.

Tony · 16 December 2021

★★★★★ 1/5

Trustpilot

We viewed a modern auction house

We viewed a modern auction house, you know the one where they con the owner out of their hard earned cash to take a lower price whilst screwing the purchaser out of 6k! Won't touch this company again after loosing a property as had to bid against people who viewed when the vendor no longer wanted to sell via modern auction but they said we were bound to it in a verbal agreement.

Saz · 3 June 2021

★★★★★ 1/5

Trustpilot

Avoid at all costs

Avoid at all costs, completely useless.

N · 10 September 2025

★★★★★ 5/5

Trustpilot

Very good Customer Service

Very good Customer Service - not been an easy ride but Kelly made it a lot smoother and was always available to chat or help with good advice. Even when my confidence was at a low ebb she gave me more confidence.

Michael · 27 April 2023

★★★★★ 5/5

Google

We engaged Reeds Rains to sell our parental home. Bernard was excellent in managing viewings in a sensitive manner given the situation we found ourselves in. They were able to give good advice over a turbulent period for the housing market given the political climate. I have found them to be friendly and approachable. Thank you again for your help.

Kevin · 24 August 2020

★★★★★ 5/5

Trustpilot

Just wanted to say how impressed I have…

Just wanted to say how impressed I have been with Beth at Reeds Rains in Halifax. From the moment I met her she was honest,efficient and dedicated to finding me the perfect place to rent as quickly as possible. She has continued to be in contact and take care of any issues I have experienced. She deserves a five star rating. Thank you Beth!Amy

Amy · 29 November 2018

★★★★★ 5/5

Google

Jordan and Katie were both very helpful with our whole rental process! 🙂 …

Julia · 26 November 2024

★★★★★ 5/5

Trustpilot

All three Lyndsay Lisa & Karen made the…

All three Lyndsay Lisa & Karen made the sale effortless.Lisa has been great with our new purchase.

Leslie · 2 August 2022

★★★★★ 1/5

Trustpilot

Landlords BEWARE OF REEDS RAINS

I had the misfortune to employ Reeds Rains to manage my rental property, They charge 10 percent!!. Well not quite, if you add on the VAT and the ridiculous cost of renewing the lease and other add ons that they deem fit it’s nearer to 15 %. As far as managing the property, all they did was to employ their own contractors for an unbelievable fee to do any simple jobs. In the end I dealt with the tenant myself and everything went well as I wasn’t ripped off by journeymen builders, I did this for four years and then decided enough was enough. I waited until the lease was up and told them I was managing it myself as they served no purpose. You would think that would be that but no, they then dig out the small print and charged ME one months rent plus VAT (which I can’t claim back ) £1080 calling it a withdrawal fee. I reluctantly paid it as I was threatened with court. Please do not have any dealings with them they are useless and dishonestOh yes while I remember it takes them 12 days to pay the rent, money which is in their account earning free cash for them. My tennant pays me instantly on the day. BEWARE OF REEDS RAINS

Peter · 7 November 2018

★★★★★ 1/5

Trustpilot

RR Didsbury - Awful!

- Took two months to gain access to my own mailbox. In the end, only gained access by hiring a locksmith and charging the company. - My bank details were sent to a different person (who happened to have the same name). - Despite being informed on numerous occasions, nothing was done about the black mould in the property. An independent surveyor described the situation as ‘worrying’ and ‘unacceptable’. - Absolutely awful at returning calls or replying to emails. - Lost two sets of keys to the flat, meaning I had to get more cut. - Horrendously unorganised; to say the right hand doesn’t know what the left is doing is an understatement. It may be more accurate to say the right hand doesn’t know what the right hand is doing. - The inventory was done after living in the flat for two months. Quite how this is to show the state of the flat at the beginning of the tenancy, I’m unsure. - Upon checkout, tried to demand professional cleaning services used and a variety of other riders, none of which are mentioned in the contract. - It took the best part of three years for Reeds Rains to organise the repainting of the ceiling, despite reminders every three months on their ‘property inspections’. - Rude and condescending emails from staff, some of which are practically illegible due to formatting, spelling and grammatical mistakes.

Gaz · 13 September 2018

★★★★★ 5/5

Trustpilot

Rapid sale professionally managed

Thanks James Hodge for your calm and effective management of our sale. From Day 1 our experience of Reeds Rains was positive and promotion and viewings were handled with care whilst James kept a watching eye throughout the sale process and made sure it went through to completion as rapidly as possible.

David · 26 February 2022

★★★★★ 5/5

Trustpilot

Everyone in the branch did their utmost…

Everyone in the branch did their utmost to facilitate my sale and my onward move. The communication was excellent and the Haxby branch staff always accessible and helpful. Thank you all.

Mrs · 6 November 2024

★★★★★ 1/5

Trustpilot

Always get it in writing

Had 2 offers on my house Hollie the manger of reeds rains in the prescot branch told me because I had just used them a few months ago they would reduce there fees from 2400 total to 2000 if I agreed to sell to there client and not the other party ,but when it's time to pay the bill she denying the conversation ever happened ,in short always get it in writing ,I have been lied to and will never use reeds rains again ,

Gary · 4 August 2018

★★★★★ 1/5

Trustpilot

A body of lies (Reeds Rains Wrexham)

This review is related to the Reeds Rains Wrexham agency.Friendly advice: please do not waste time with them, even if they have properties that might seem appealing to you. Long story short: after exchanging a lot of e-mails and getting you to view a specific property, they will lie to your face that, if you like that property, all you have to do is call their office and apply for it, on the spot (fact which will start the referencing process for you, as a potential tenant). All good, you are happy, you give it a think and then decide to let them know that you want to proceed with the above mentioned property (e-mail and phone call, shortly after, i.e. 1-2 hours). Now, here come 2 parts:1. The fun part: when you get to talk to them again they tell you that, oh, there were other applications for that property already and that the landlord will decide which one will he accept;2. The absurd / deceiving parts: a) you have no idea on the criteria that the landlord will use to make his decision, AS YOU WILL NOT BE ASKED ANY DETAILS WHATSOEVER before or after doing the viewing;b) if an offer was already submitted for that property why on Earth did the viewing even take place or why are loads of applications collected, without requesting for any details whatsoever?Like I mentioned at the beginning, steer well clear of them as, since they have too many customers (probably), they afford to lie and deceive them.

MR · 28 July 2018

★★★★★ 1/5

Trustpilot

I currently use Reeds Rains to manage a…

I currently use Reeds Rains to manage a rental property. I wont be using them again in the future. Call centre in Southampton and a lack of local service. If you are a landlord looking for a letting agent, look for someone that is local and can give you the service and time that is needed.

Mike · 1 June 2023

★★★★★ 5/5

Trustpilot

The staff are so helpful and always…

The staff are so helpful and always have time to listen and do whatever is needed. Lauren has been excellent

Janice · 14 August 2024

★★★★★ 1/5

Trustpilot

Extremely unprofessional agents left…

Extremely unprofessional agents left the property knowing we were running 10 minutes late- lying about the actual time of leaving as it was apparently 7 minutes after our arriving. The agent didn't even try to contact us, made us driving all the way from Marple in rush hours for nothing, assuming that we have nothing better to do and will come back other day.If this is how customers are treated at a viewing, we are glad that we are not becoming a tenant with this agency. DON'T RECOMMEND.

Andrew · 5 June 2018

★★★★★ 1/5

Trustpilot

Two weeks ago I enquired about a house…

Two weeks ago I enquired about a house I wanted to rent. I have phoned back to chase the issue at least three times and keep getting told someone will be in touch to make a viewing appointment. It's never happened. The property is still up too. I bet the landlord wouldn't be happy with Reeds rains at all. I'm certainly not! Two weeks, 4 or 5 phone calls, I give in!

Black · 1 June 2021

★★★★★ 1/5

Trustpilot

Not impressed with Reed's Rains…

Not impressed with Reed's Rains Burnley..They are very underhand at using tactics when trying to sell. They alsi Contact you when your out of Contract to persuade you to take another viewings .There Contracts seem illegall, or misleading to say the least.They never give feedback by on viewings, even when they have trampled all over your house.Also they only ever seen to get viewings of people who have no funds ready to purchase.. Absolute unprofessional agent.

Kevin · 22 May 2020

★★★★★ 1/5

Trustpilot

Property sold to someone else once mortgage had been approved

I was going through Reeds Rains Huddersfield branch for the purchase of a property. I had provided the mortgage in principle certificate that they had asked for and once the mortgage was approved called them to tell them that this was the case. In addition I provided my solicitor details for conveyancing as they had requested. Unfortunately due to a technical error at the mortgage provider's end there was a 2 week delay in the survey being booked. In the interim of the 2 weeks I was told that the property had been sold to another person! The day after I was told this the surveyors rang the agents and were also told that the property was no longer being sold to me. When I rang the branch to see what had happened I was told we had taken too long and they had sold the property to someone else. When complaining to the branch manager I was told that I should have provided evidence that the mortgage had been approved, however I was never told to provide this by the agent that I was dealing with! I was also told that we took too long to book the survey. I was told this even though I had already provided solicitor details and the mortgage in principle certificate when asked to. Understandably this was a terrible experience and I can certainly say that I will not be going via Reeds Rains to purchase a property.

Amer · 18 May 2018

★★★★★ 1/5

Trustpilot

lack of competence

I sincerely advise against renting a house by this agency. They are supposed to full manage and service the property, but they don't. I am the one constantly chasing things up. The only thing they are interested in is your payment. Currently since 3 months, I am trying to enforce the repair/replacement of a broken bathtub and other major issues. Not working radiator in the bathroom is also not a problem for them. Their contractor for a month does not even have time to appear. After the request for repair, I received a letter saying that I should pay a tax council for the period when I did not rent a home. A complete lack of competence.

Anna · 10 May 2018