Reeds Rains Ilford reviews

★★★★★ 1/5

Trustpilot

Appalling service at an important time.

After asking for a valuation after the death of my mother I was told an online estimation could be done. After a week I heard nothing. On ringing them on the morning of seeing the solicitor, I rung to ask if it was lost. I was told "oh yes, it's in Dave's diary. Would you like him to email it tomorrow!I said that would be too late. The lady simply told me " ok, thank you, bye"Not even close to the kind of service I expected from the company who came top in my Google search. Obviously i will go out of my way to ensure no one I, or my family knows ever uses this estate agent.

Sharon · 8 December 2022

★★★★★ 1/5

Trustpilot

What an appalling company

What an appalling company. They informed my energy company that I had left when in fact I wasnt due to move out for another month. This has resulted in weeks of trying to sort out my energy bills that have had me close to tears. They denied doing this which was rubbish as the energy company actually gave me their name. For over 5 weeks I have been trying to get my deposit back despite no issues with the land lord and he confirmed it was OK to release my deposit. They lie routinely on the phone saying the deposit has been released when it hasnt. They also ignore emails. My landlord issued me with a section 21 and gave me 2 months to get out. A lovely lady from the council told RR to not take any legal action as I was activley looking for a new place. They ignored this and advised the landlord to persue legal action. The council lady spoke directly to the landlord and it was agreed to give me an extra month. They dont care about anyone and just pass on to other useless colleagues. AVOID at all costs

Louise · 1 December 2022

★★★★★ 5/5

Trustpilot

Five stars!

We've received excellent service from Macclesfield Reeds Rains branch. The team have been consistently helpful, pleasant and hard working during the sale of our property. Special thanks to Anthony, Trevor and Sue for all your help. I have already and will continue to recommend Reeds Rains to others.

Jennifer · 21 November 2019

★★★★★ 5/5

Trustpilot

Thank you Alison you're a star!

From the moment I arranged to view to the day of completion I have had nothing but a fantastic and positive experience with Reeds Rains Bamber Bridge.Alison Whiteside was very friendly, knowledgeable and very professional throughout. All enquiries were answered immediately and she made the whole process effortless. She is a character and chatty which made me feel 'at home' comfortable and in good hands.Thank you Alison you're amazing.

Mr · 29 April 2022

★★★★★ 1/5

Trustpilot

My experience as a guarantor

My experience as a guarantor for a tenant who has rented a property from this company worsens by the day. In addition to the issues I raised in an earlier review, which hasn't even been acknowledged, I have learned the flat wasn't inspected before it was let and now there is a plethora of serious problems. The Branch Manager refuses to discuss the situation with me so I have been forced to pursue a formal complaint. AVOID AVOID AVOID

Lynda · 5 December 2024

★★★★★ 5/5

Trustpilot

Put my house on the market before with…

Put my house on the market before with other estate agents with no luck. Reeds rain put my house on the market and virtually had a buyer straight away so I can finally move on to a smaller house which is all I need. Thanks for the great service Reeds Rain.

Mrs · 4 October 2024

★★★★★ 1/5

Trustpilot

I used dress rains Burnley to rent out…

I used dress rains Burnley to rent out my property. The number of hidden charges was astronomical so I received almost no rent for four months. The tenant decided the to leave early and break the contract. There was no effort on behalf of reeds rains to sort the situation out. Suddenly there were lots of strings attached to the guaranteed rent scheme they were charging me for. Extremely complacent and absolute daylight robbery as a landlord. Every single invoice had some dreamt up hidden charge.

Rosia · 19 September 2019

★★★★★ 5/5

Trustpilot

Very friendly and professional service

Very friendly and professional service. Definitely recommend

Customer · 6 October 2026

★★★★★ 5/5

Trustpilot

Laura provided an excellent service

Laura provided an excellent service. From the first contact she gave me many options, and once I chose my apartment she supported me throughout the entire process. She was always helpful and professional. I highly recommend her!

Ms · 5 March 2026

★★★★★ 5/5

Google

Amazing team ...I have known Surinder and his team only for a short time, but during this time, they have proved to be the most friendliest, most accommodating team of people I have ever worked with. The team are highly professional in their knowledge of the business and this helps them to provide an excellent customer service . I usually deal with Gul who resolves all my queries with confidence and most of all ...a smile - Thank you . Sally has also been very supportive and a pure professional. Well done Surinder for running a great business and having a fantastic team around you. Ajay Mehta

Ajay · 25 August 2019

★★★★★ 5/5

Trustpilot

5 stars!

My partner recently sold his property through Reeds Rains Hull, from start to finish they were professional, friendly and couldn’t do enough for us! They chased the entire chain and went above and beyond to make sure the sale went as smoothly as possible. Every time we called they were knowledgeable and gave us the best advice they could. Steven and the team are a great asset to Reeds Rains.

Bethany · 11 February 2022

★★★★★ 1/5

Trustpilot

Extremely poor

Extremely poor communication, avoid if you value basic professionalism

NAH · 16 September 2026

★★★★★ 1/5

Trustpilot

Awful service

Awful service. Moved around and been renting for the past 7 years and I have never had an experience like this. I've never had an application process thats taken more than a couple of weeks max. With Reeds Rains, it has been 4 weeks and still not sorted. References were an issue due to them using the incompetent service that is Experian. Everytime you contact the office, you get fobbed off and you can never get through to the person dealing with your application unless they happen to answer the phone by chance. Looking to BUY a property soon and I will not be interested in any property advertised by Reeds Rains! First and last!

Zainab · 3 August 2019

★★★★★ 1/5

Trustpilot

Poor service - Halifax

Just thought I would highlight to potential sellers the service sellers are receiving. I contacted the Halifax Branch through rightmove last weekend to view a property they had for sale. I am a cash buyer and they have still not made contact. I would. E very disappointed on this service if they had been selling my property

Anita · 19 June 2024

★★★★★ 1/5

Trustpilot

Taken the wrong amount and won't give me my money back.

My rent price per month has gone up by an extra £50, however, Reeds Rains has actually taken an extra £75.

Sharon · 7 October 2025

★★★★★ 5/5

Trustpilot

Mr and Mrrs Quintas

Your team was very friendly and very helpful.we have let a house in Barnoldswick and everything was done perfectly without stress.special thanks to Lorna Mason who take care of everything for us, very kind and very professional, she is the best.we will recommend Reeds Rains to everyone

Joao · 24 November 2019

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

Absolutely disgusting treatment from the agents and landlord. I don’t think the box is quite big enough to fit all of the problems we have encountered in the last year. The lack of communication is atrocious, and the inexperienced staff is embarrassing. Don’t think they know that my partner worked for an estate agents and knows all the legalities of certain procedures which they clearly don’t know. Avoid at all cost.

Consumer · 8 August 2023

★★★★★ 2/5

Trustpilot

Avoid Reeds Rains if possible - exploitative, disorganised and stressful

We are renting a house managed by Reeds Rains. Our landlord is wonderful, but our experience with Reeds Rains' poor management has caused serious issues and made us feel insecure in our tenancy, leading to unnecessary stress. In the last six months, we have:1) been forced to live without hot water/heating (in February) for two weeks as the Reeds Rains' maintenance department did not pass on information about the issue to our landlord. We made a formal complaint to Reeds Rains who reluctantly (after weeks of calls and emails) agreed to compensate us. They did not take responsibility, despite their agent acknowledging that he had neglected to pass the information on for over a week. 2) Despite going on to a rolling monthly contact (SPT), Reeds Rains are now attempting to force us to sign up to a 12 month tenancy, at the cost of £120. We did not have to do this last year and they are not answering our questions appropriately, and their poor communication has given us the impression that we have no choice but to sign up to the tenancy. Their emails have implied that we sign a 12 month tenancy renewal or our notice will be served. We are not in the position to sign up for a 12 month tenancy as, after two years in the property, our circumstances are changing. There has been no acknowledgement of this or any sense of understanding by their renewals team.3) We are often called for marketing purposes by Reeds Rains local branch who seemingly call to thank us for looking after the property so well and then attempt to sell us products which we do not need, and they will ask questions like 'do you know what you'd do if you couldn't pay the rent?' 4) Our experience when when signing up to the initial contract was comical as their representative was unable to deal with paperwork, frequently lost documents and wasted hours of our time in the branch office during our working days all for a sign up process which should be simple.5) Their fees are extortionate and we will have to pay £120 to leave the contract. Overall, our experience has been fraught with difficulties. The company have little understanding of the situation renters are in, and they attempt exploit our position for their financial gain. We would not recommend any landlords to use Reeds Rains to manage their property, and we could advise renters to use a different lettings agent.

Elinor · 24 May 2019

★★★★★ 5/5

Trustpilot

We would like to thank Reeds Rains for…

We would like to thank Reeds Rains for all their help and assistance in our recent move A great team who put a in lot of effort on our behalf and specifically Alison who gave help and advice all the way through thanks again Steve & Sue

Susan · 23 November 2024

★★★★★ 1/5

Trustpilot

Horrendous Customer Service

Horrendous customer service from start to finish, i will never deal with Reeds Rains again due to complete lack of professionalism and arrogance received from the Rothwell branch. I would advise anybody looking for a property to use another branch on the high street. You pay extortionate fees for a service that is absolutely disgraceful, they are quick to take your money but its painful to get back what is yours. When asking questions regarding the property and fees, they give you an indirect answer and beat around the bush, not to mention fees that are not clearly stated. Completely dishonest, incompetent and rude. If I could give 0 stars they would certainly be getting this. The worst person from the Rothwell branch for customer service was Joanne Woodhouse, who in my eyes is completely unemployable, due to her attitude and inability to be professional, she should not be working in a business that is anything to do with customer relations, but it wasn't just one person, this seemed to be the case from managerial level down. Jorden Harrigan was another employee ("Property manager") whose customer service was appalling, he seemed to get a kick out of making things as difficult as possible and thrived off sending arrogant emails, seemingly with the intent to wind you up. I cannot reiterate enough to stay away from Reeds Rains!

Joss · 25 April 2019

★★★★★ 5/5

Trustpilot

Great staff too deal with

JUST · 13 October 2026

★★★★★ 4/5

Trustpilot

PEMBERTON BRANCH

PEMBERTON BRANCHI have only been to 1 viewing but I can say that Alan was a dedicated professional. He quickly put our minds at rest when he contacted the office for further advice He was very knowledgeable on the area and on local housing stock (We didn't know the area very well) The head of Letting Bryony was also equally as quick to respond to my questions, both by phone and email. If our viewing is not successful we will obviously ask them to keep us in mind for any potential rentals that ticks our boxes. John & Mary

Jack · 5 March 2019

★★★★★ 1/5

Trustpilot

Prolonged, unprofessional, nightmarish!

Currently in an awful situation with Reeds Rains. No inventory provided at beginning of lease, were lied to about the property having been professionally cleaned. They refuse to do any upkeep work, despite fully managing on behalf of the landlord. They claim "landlord must consent" prior to confirming any repair. It is a scam. Landlord is probably paying them to enjoy his/her own life, and they're squeezing us out of money with extortionate fees. We moved into the place and trash had been left in the front and back yard, food remnants in kitchen cupboards...stay away while you can! UNPROFESSIONAL PROFESSIONAL LIARS.

A · 12 February 2019

★★★★★ 1/5

Trustpilot

At first I thought yeah very good

At first I thought yeah very good, Alison was amazing in helping get sorted. But throughout things I told them about maintenance that needed doing didn't get done or even acknowledged apart from 1 thing so had a freezing cold flat most of the time! I've now moved out early although still under contract and the communication is horrendous especially the snotty 'Andy' through email. All I asked for is dates of when the tenant was moving in and about the inventory being done but again no real answer until today when he all of a sudden gave me an exact date surprise surprise! And emailed the moving out/ maintenance team who are useless and told me nothing apart from that there was 'outstanding work' even though I've emailed issues I've had with them and issues that arose because they didn't maintain the property correctly. Still no reply from them too. Stay clear of reeds rains

Jord · 12 February 2019