Portico Ilford reviews

★★★★★ 5/5

Trustpilot

Happy with the service

I used Portico for about 6 years to let my flat and had no problems, until the end of the last tenancy where a deposit dispute was necessary. Natalie Banton handled the case diligently and I was awarded money back which covered my expenses to set the flat right. Many thanks to Natalie. Also to Marc McIlveney in lettings office, and Mark Sivell and Michelle Ford for handling the eventual sale of the flat.

Beccy · 21 January 2022

★★★★★ 1/5

Trustpilot

Avoid Portico Walthamstow (FAO Tenants & Landlords)

Having been a tenant under Portico's management for two years, my experience was largely positive until the final stages of my tenancy. Regrettably, the process of modifying my tenancy agreement encountered numerous obstacles and inefficiencies.The challenges began in December 2023 when I notified the landlord of my co-tenant's departure and my desire to become the sole occupier of the property. Despite my consistent and punctual rent payments, I faced unwarranted delays and complications;Although the landlord eventually approved the contract change, Sean Hewitt, the Associate Director at the Walthamstow Branch, exhibited a complete lack of initiative, empathy and professionalism throughout the process. His apparent hesitancy to assist, led to a protracted and stressful process, requiring repeated information submissions and causing significant inconvenience.After four months of persistent communication with the company, both the landlord and I grew increasingly frustrated with their apparent neglect and indifference. Consequently, we mutually decided to cancel the contract change and seek a different property management company to facilitate my transition to sole occupancy. Sean Hewitt was unmistakably informed of this decision and even emailed me in February to affirm that the contract change would not proceed, indicating that their involvement was no longer required.Just when I believed my dealings with Portico had concluded - on the 3rd of April, £56 was deducted from my bank account. Attempts to address this issue with the credit control team were futile, as calls remained unanswered and the problem unresolved. Subsequently, I managed to contact the accounts team, who informed me that the contract had been extended rather than cancelled. Until Sean Hewitt cancels it, the payments will continue to be deducted.Despite reaching out to Sean via email and phone, I am yet to receive any response or acknowledgment regarding the issue, refund, or contract cancellation.Moreover, when the landlord attempted to retrieve the spare keys for the property to transfer them to the new property management company, Sean reported that he had misplaced them. For context, property management companies typically hold a spare set of keys for emergency access needs. This incident heightens worries about the property's security, as it implies potential unauthorised access. As a parent of two young children aged 1 and 3, this situation is especially concerning. Sean Hewitt's actions and inadequate communication skills demand clarification and further investigation.

Shanique · 4 April 2024

★★★★★ 1/5

Trustpilot

Awful and unprofessional

Letting through portico Bloomsbury has been the most stressful and awful experience. They hardly ever reply to emails even when our flat had no heating for a month. Their work is inconsistent and often unprofessional. After moving out it has been over a month and we still have not received our deposit back. Property manager Charmaine Fernandes refuses to reply to emails. I’m honestly fed up of dealing with portico, I just want my deposit back so I can be done with them.

Upset · 14 September 2020

★★★★★ 5/5

Google

Sumaiya has been very helpful, and dealt with my query promptly. She helped me with a request which was rejected on a number of occasions I’ll give her 10/10 for her efforts and friendly support, it’s nice to see someone in this field make a difference. Much appreciated.

Saba · 26 March 2024

★★★★★ 5/5

Trustpilot

Really friendly and efficient staff

Really friendly and efficient staff. It’s been such an easy process from start to finish, replies to our queries were answered very quickly . All in all very good service - would reccomend.

Hywel · 17 April 2026

★★★★★ 5/5

Trustpilot

Densel has been very professional…

Densel has been very professional throughout the process, He has very good knowledge of the local area, which helped when selling our house. He has always communicated through each stage and was prompt when answering any of our questions even on his days off. Approachable and get the job done attitude which is what you need especially in the current housing climate.Will definitely recommend to friends and family!

Adam · 29 July 2022

★★★★★ 2/5

Trustpilot

Estate agent experience was not good

Estate agent experience was not good at all, for example we travelled all the way down to London from the north to view a property we’d had an offer accepted on (having not yet seen it) and portico had agreed / arranged with the landlord. Then emailed us whilst we were on the way to say there was work being done and we could no longer see it, after much pleading and us essentially not taking a no as an answer we did manage to go, however there was so much un necessary stress through our experience securing a lease with Portico (very grateful they don’t manage our flat), wouldn’t recommend them unfortunately as they don’t show much care to the tenants involved, you feel like just another number.

Hayley · 10 November 2024

★★★★★ 5/5

Google

Moiz and the team were very helpful with moving me into our new property, they are very professional agents and I highly recommend portico Ilford to find you a new home

Naim · 24 November 2024

★★★★★ 1/5

Trustpilot

A very poor experience and one I would not wish on anyone else.

I would never use Portico again and would strongly advise anyone considering selling their property to think very carefully before instructing them.

Abe · 17 June 2026

★★★★★ 1/5

Trustpilot

Retracted offer to accept longer offer but then lied about it

Unfortunately, Portico does not live up to its word in regards to some properties. I attempted to book Portico 2 Casa in Barbados for 4 nights and the offer was initially accepted by the owners. However, the owners retracted their offer when an offer came in for a longer stay. They stopped all communications and then advised that the owners were going to take the property off the market potentially due to health reasons. However, later I confirm that I was only told this so that I could stop trying to book the property. The property was then booked from November 24th through December 5th. The owners cannot say that this was already booked because it would not have allowed me to book the property from November 27th through December 1st if it was already booked previously when I was trying to book as it would have stated that it was unavailable. I think that this is very unprofessional and I was not happy about the way I was handled.

Lakeshia · 6 November 2024

★★★★★ 5/5

Trustpilot

Positive experience with Matthew of Portico

Myself and my partner moved to the Clapham area through Portico Battersea. We were managed by Matthew, who was very efficient and communicative throughout the process. We felt well supported by the Portico team and are looking forward to our time in our new property.

CHRISTIAN · 17 August 2026

★★★★★ 5/5

Google

Working with Portico, Ilford is always a pleasure. The team there are very professional, knowledgeable and always great with communication. Sascha is always on top of everything and great to deal with.

Chris · 4 November 2024

★★★★★ 5/5

Google

Moiz from Portico (Ilford) was very helpful from the moment of booking the property viewing through to getting the keys to the house and ensuring everything was resolved before moving in. Thank you for all your help.

Farhan · 16 February 2026

★★★★★ 5/5

Trustpilot

Excellent customer service from Tauqeer

Excellent customer service from Tauqeer, who helped me find the perfect property. The entire process was smooth, clear, well explained, and completely stress free from start to finish.

Uthmaan · 28 April 2026

★★★★★ 5/5

Trustpilot

Jodie and Portico have been absolutely…

Jodie and Portico have been absolutely wonderful and extremely professional throughout the tenancy process.

Matthew · 31 July 2026

★★★★★ 1/5

Trustpilot

If possible ZERO ratings for Islington…

If possible ZERO ratings for Islington Portico Letting service. This my 2nd nightmare experience with this particular branch of Portico and same staff involved.Issues with Letting Manager Islington Portico Estate agent : 2023 experience- initial client forwarded by Ms Squire : I confirmed I wanted to go ahead with down deposit and referencing but after 4 days informs me client has backed out. Meanwhile I had refused 2 good offers with better rental income from other agency. Later continuing with Portico turned into a stressful disastrous experience after securing a tenant at lower rental/pm income as compared to other agency , who had lots of viewings and also steady offers.Landlord duped by Megan Squire, Islington Portico 'Lettings' Manager . I wanted a ' Let ' service only and repeatedly wrote and insisted that NO rent collection by Portico. Ms Squire, after me repeatedly refusing to sign letting agreement, made me sign it while clearing stating in email that only let and no rent collection. AST was repeatedly declined by me as it stated rent collection by Portico. Again Ms Squire agreed by email that rent collection by landlord but slipped in a sentence in AST where first month rent would be collected 72 hrs before moving in from tenant with an 'asterisk' . No mention i.e. no transparency, that this would mean that first month rent collection from tenant will not me transferred directly into Landlord bank account. This led to a 'statement'/'bill' from Portico( charging me a ridiculous amount) that though AST clearly states Landlord will collect rent it also had sentence that the first rent collection would be collected by Portico: but due to lack of transparency/duplicity, process of rent collection was set up ? for whole year ( huge administration fees etc) and the first month rent was collected from the tenants first month advance but the total cost of which (bill/statement) was more than the first month rent so LANDLORD has to pay £ 500.00 to Portico for this so called 'statement'/'bill' rather than receive 1st advance rent payment! I , the landlord, was totally unaware of this and kept asking for full and final invoice for letting service. The Portico invoice was now more than 1 month rent for 'Let ' service only ( not including the statement for 1st month rent ) i.e. in short I am now charged two and half months rent for a 12 month 'Let 'tenancy in which I , the landlord, will collect the rent for next 11 months from tenant, manage property and also set up deposit. No mention was made to me, Landlord , of inventory by Portico and in fact the Portico inventory is totally different from Landlord inventory done by me prior to tenant moving in ! Worse is that invoice and statement do NOT GIVE BANK DETAILS to which money is to be paid (Portico invoice ,'statement'/'bill' clearly state: we do not provide bank details for payment in email !) Even a plumbing service and minor repair services provided invoices with bank details like Account name, sort code and account number for bank transfer .Despite of me having stated from the start, that I would need invoice , then after payment by bank transfer of invoice I would expect the tenant's 1 month advance payment along with Deposit to be deposited in my bank account , I received none of these. I received the tenant's deposit which is now in custodial govt. approved scheme, Portico to date has failed to provide me with a proper break up charges etc nor bank details in Invoice . This is NOT the first time Megan Squire has done this - in 2022, both tenant and myself wanted to extend tenancy but reading ridiculous fleecing clauses of extension of tenancy contract , I did not proceed . I have sent all emails from Ms Squire trying to mislead, dupe me to my legal advisor and asked why Portico invoice or statements do not comply with legal requirement providing bank details like other Estate agents. Advice to landlords : keep clear of Islington Letting Agents , beware of agents/managers like Megan Squire who will take you for ride ;keep all email communication and read READ all small print and DO NOT SIGN AST even if you receive emails from managers like Ms Squire/ any estate agent that the clause will not apply in your case. I will NEVER again consider Portico for any of my properties ( neither rent nor sale) nor advice either landlords or tenants to deal with them. Tenants too be ware as my last tenant struggled for weeks to get deposit back despite of me, the landlord, having given permission for return of full deposit.SC

SuCheet · 29 November 2023

★★★★★ 5/5

Trustpilot

I would like to thank Mrs Magdolna…

I would like to thank Mrs Magdolna Jakob, for the help and time she’s giving to me and my daughter in finding a flat . I am italian and I don’t come often to London but Magdi is so nice , professional she shows us very good properties in accordance to our needs and budget ! She is always available even at the last moment and very honest in telling the truth which is for me a very important quality !! I hope we will find what we are searching as she is supporting us in the best way . Lovely person .. many thanks Magdi ! Giovanna and Giada Bassoli

Giovanna · 13 November 2023

★★★★★ 5/5

Trustpilot

I have had an amazing experience here

I have had an amazing experience here. They made my move very smooth and easy, especially when I came from another country - the stress was taken away! Jodie was incredible during this experience. Thank you so much team.

Meg · 24 July 2025

★★★★★ 5/5

Google

Our recent move was made remarkably smooth and comfortable, thanks to the excellent service provided by Portico. We would like to extend our special appreciation to Mr. Ahsan for his exceptional professionalism and dedicated support. His efforts truly made a difference, and we are sincerely grateful.

Diba · 22 October 2025

★★★★★ 1/5

Trustpilot

Horrible estate agent/property management experience

I would strongly advise anyone considering renting through Portico East Dulwich to think twice.

Alice · 8 July 2026

★★★★★ 5/5

Google

Very professional service from Potico Ilford office. The team are the best especially Rash Cheema and his experience unbelievable feedback and found me the best tenant. Cheers !!

Ghaz · 18 October 2024

★★★★★ 5/5

Google

I had a good overall experience with Portico Ilford. When I first rented the flat, I faced some trouble with the person handling the initial paperwork, he told me I would get the keys in three weeks, but after waiting that long, it was …

Harpreet · 16 October 2025

★★★★★ 5/5

Trustpilot

Just want to thank Michael for all the…

Just want to thank Michael for all the help he gave us in finding our perfect flat. If any of my friends need a property I will sure recommend Michael. Regards

LUISA · 28 August 2024

★★★★★ 5/5

Trustpilot

Excellent service

I had the pleasure of working with Adam, I must say that he was a true professional. He was always available to answer any questions I had, and he made sure that I was comfortable with every step of the process. Overall, I would highly recommend Adam to anyone looking to buy or sell a property. His professionalism, knowledge, and attention to detail make him an excellent choice for anyone in need of a reliable and trustworthy real estate agent.

Alexandrina · 13 September 2023