William H Brown Yaxley reviews in Huntingdonshire

★★★★★ 5/5

Google

I found the whole experience wonderful all the staff where brilliant and so helpful they couldn't do enough for you each member of staff where so good and helpful it didn't matter how many times you phoned or went in they didn't mind Claudio was brilliant Ella showed all my viewers round and was brilliant Ryan was always there answering questions paul and peter where there to help I found the whole experience very rewarding and would reccomend the yaxley branch to anyone the experience of moving is so stressful but they all made easier everyone in the office couldn't do enough for and to make the experiance as easy as possible we got there in the end thanks to all the staff at yaxley

Colin · 10 July 2026

★★★★★ 5/5

Google

We were very pleased with William H Brown Yaxley for sorting the sale of our house. They tried their very best to ensure that our property was sold quickly and efficiently. The team were available whenever we needed them and helped us overcome some hurdles that we faced. Special thanks to Claudio, Ryan, Paul, Ella and Tracy for all their help.

Amy · 6 October 2026

★★★★★ 5/5

Google

I cannot express how incredible every interaction I have had with all members I encountered within William H Brown Yaxley. From the start of the journey at viewing with Ryan; I'd like to give my thanks for making the experience relaxed and natural (a genuine quality some sales people don't poses!). I never got that "sale-sy" vibe, just positivity and professionalism! I'd also like to specifically like to mention Claudio and Paul's contributions in helping the sale proceedings. I was amazed at how willing you both were to go above and beyond - which far surpassed my expectations. I can honestly say, from the bottom of my heart, you couldn't meet more genuine people. There is not a moment, even as a buyer (not the seller!), that I felt my interests weren't valued as well as the sellers. If you're a first time buyer in Yaxley, the team are very in the know with the locals/area; great hands to be in. I've already met and learned about the community under this team's support. I couldn't have had a more wonderful experience from start to finish and recommend William H Brown Yaxley more! 1 million out of 10.

Shuying · 10 January 2026

★★★★★ 5/5

Google

Fantastic experience with the amazing team at William H Brown Estate Agents in Yaxley. Super kind and helpful team who kept me informed of everything happening in the moving process. Everyone in the office is so lovely and caring. I've used W H Brown before and would recommend them all the time. Thank you so much Paul, Claudio, Ryan, Tracy and Peter. I think you are all amazing. Paul was so kind and helpful with all my many questions about all the paperwork and forms I had to complete. Thank you so much. Sarah x

Sarah · 10 December 2025

★★★★★ 1/5

Trustpilot

I was the winning bidder for the…

I was the winning bidder for the property and, following the auction which ibs iamsold I was taking steps to arrange the required mortgage documentation and obtain my Agreement in Principle (AIP). There was initially some delay because I later became aware that the relevant person was away on holiday. Importantly, the auctioneer instructed me by telephone to wait until I had obtained my AIP before paying the Reservation Fee. I relied on this instruction and understood that I was following the process as advised by the auctioneer. At no point was I informed that my winning bid had been cancelled and was sold .I only became aware of this when I followed up with the agent yesterday and was told that the property had already been offered to the second bidder. I am therefore concerned that the property was offered to another bidder without giving me any prior notice or opportunity to proceed, particularly when I had been following the auctioneer’s specific instruction regarding the Reservation Fee. I acted in good faith throughout the process and relied on the information and instructions provided to me by the auctioneer. I did not withdraw my bid or indicate that I was unwilling or unable to proceed. I feel really frustrated about this , no proper communication.

Josephine · 14 August 2026

★★★★★ 5/5

Google

Working with Peter is a highly positive experience. He is helping us with our remortgages over 5 years now. He is friendly, patience and has a thorough understanding of our mortgages. He provides clear guidance and answers all my questions promptly through the process. His expertise helped me secure competitive rates with every remortgage. I highly recommend his service to anyone seeking reliable and knowledgeable assistance in obtaining a mortgage. Thanks Peter.

Sharmain · 10 December 2025

★★★★★ 5/5

Google

My brother and I just sold a flat using WH Brown at Yaxley, the sale was as expected, the service from the Estate Agent was excellent, please with the experience . I have used this branch of WH Brown for buying and selling numerous times and I’m pleased with the results. Thank you Paul.

Mick · 10 April 2026

★★★★★ 5/5

Google

We chose William H Brown Yaxley for a reason, more specifically because of Paul. We first attempted to move back in 2023 but decided it wasn’t the right time. We first met Paul when he came to value our property. He was extremely professional, honest and above all a top bloke. We got a good really good vibe so decided to contact him for our recent move. We were introduced to Claudio and Ryan who were again, professional and friendly. They sold our house within a few days of it being on the market, that was the easy part 😀. It really hit the fan towards the end but I couldn’t have been more impressed by the way they all pulled together to get us moved. Paul pulled out all the stops, made himself available and kept me informed every step of the way. Inevitably things go wrong with moving but this is when you need your estate agents to react and they did not disappoint. Thankfully the issues we had were not ours but they still pushed everything forward. We used Peter, their mortgage advisor, who was absolutely brilliant. I don’t enjoy the finance part of moving but Peter explained everything clearly, gave some solid advice and assured me when I had concerns. This team really is the team you want behind you through one of the most stressful things you’ll ever go through. A big thank you to Paul, Peter, Claudio and Ryan.

Lee · 10 July 2025

★★★★★ 5/5

Google

We brought a house with William Brown and we can honestly say it was the best experience we’ve had. Claudio is just incredible at his job, the viewings were perfect, he gave us the space we need yet provided us with every element of detail we needed. He pushed through our purchase so quickly with magnificent communication. We only dealt with Claudio, but I am confident the rest of his team would be exactly the same. When we come to sell (in many years to come!) we would not hesitate to use Claudio and William brown. Very trusted estate agent! Thanks Claudio, we couldn’t have done this without you! Laura and Katy 🙂

Enlighten · 25 June 2025

★★★★★ 5/5

Google

My contact at William H Brown in Yaxley was Claudio. He was amazing throughout as were the rest of the team. My Mum had recently passed away and I was also going through my own health problem. Claudio was so kind and understanding. He made the whole process so smooth and easy. I would highly recommend. Thank you to all the team 😊

7pinkbubble · 10 December 2025

★★★★★ 5/5

Google

Fantastic from start to finish, Phoned up to view a house, Ended up buying our dream home. The team were fantastic and professional from start to finish and as first time buyers it’s very daunting but Claudio and Peter made it easy and stress free. Thanks again team yaxley and here’s to a long standing relationship

Antony · 10 January 2026

★★★★★ 5/5

Google

We had a great experience with William H Brown during our home purchase. The team were very friendly, helpful and professional throughout the whole process. They kept us updated and were always happy to help whenever we had questions. We really appreciate their support and the way they helped make our home-buying experience easier and less stressful. We would definitely recommend William H Brown to others.

Rizwan · 12 September 2026

★★★★★ 5/5

Google

Amazing service from Ryan and the team. I had called Ryan regarding a house viewing a few months ago and everything went so smoothly and swimmingly. I have now moved into my forever home. I highly recommend using this team, Ryan portrayed the highest standards representing the estate agency.

Cameron · 15 November 2025

★★★★★ 5/5

Google

Helped us through our purchase with ease. Very good communication. Very good at accommodating questions and queries we had. Special mention to Claudio for the additional help with the purchase at the early stage.

Sam · 9 October 2026

★★★★★ 5/5

Trustpilot

Thank you

Matthew, Harry and Tia were such a great help in selling and buying especially with some solicitor issues they helped navigate us through any stress and were so helpful all the way through highly recommend

Sarah · 26 September 2026

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 1/5

Trustpilot

Avoid like the plague.

We rented our property out with William H Brown managing it in Suffolk. It started fine, tenant was found and all was good, however communication broke down quickly afterwards. When originally signing up with them we didn't know it was all outsourced through 'sequence', if we had known, and read reviews then we would have avoided it at all costs. They were just absolutely atrocious at communication, emails not answered, no clear answers, had to be chased up for everything. They didn't provide the rental factsheet to tenant even after checking with them that they had, this could result in huge fines so glad we checked with the tenant and then did it ourselves. It was also a mission to leave them, 6 months notice (which was in the agreement and with how useless they are they obviously rely on that), all while they were totally incompetent. We now manage the property ourselves and it is so much easier and without all their hidden fees. £100 for a letter etc. Please do not use William H Brown or Sequence in any way to rent your property, the stress caused and total ineptitude is not worth it. There must be better agents out there.

Edwina · 30 September 2026

★★★★★ 5/5

Trustpilot

Callum from theDownham Market branch…

Callum from theDownham Market branch has been so helpful since day1 when he came to view my property for rental purposes. He is very knowledgeable which is vital, but his extra qualities give him the edge. His communication skills are excellent..always available to answer any queries. Very quick to respond . He is very approachable, warm and friendly, yet still keeping a very professional demeanor. I couldn't rate him highly enough...if I could give 10 stars I would!! Thank youCallum and William H Brown for your very high customer service.

Murphy · 29 September 2026

★★★★★ 1/5

Trustpilot

I have just re registered with them…

I have just re registered with them (2nd time) on the back of a complaint due to lack of communication re properties which I had to give them information for type of property required and budget (felt exhausting). Why did this company remove me from their mailing list after 3 years without my consent, it’s unacceptable. There needs to be a more fair and respectful process and they just left me hanging. Also discovered they’re a franchise company so that explains why they treat the public like trash…..need to improve their service for sure…..

Shandeep · 28 September 2026

★★★★★ 1/5

Trustpilot

Do not use as a Brooker!!

Used as a Brooker for my first mortgage 6 yrs ago. Used them twice on renewals as a life time member - each time paid £99 admin fee (for pratically nothing) plus broker get over £200 from lender for my application. This year, far more clued up and do not use William H Brown as brooker. They charge you £99 fee for what? (Call it admin fee) plus they get money from the lender. already. Use Mojo (excellent) or go directly to your lender (for rate deals) if you have an existing mortgage already. Cuts out all the unnecessary so-called 'admin fee' or what William H Brown call 'life time member'. Disappointed in William H Brown for taking customers naivety for granted.

Aarti · 23 September 2026

★★★★★ 5/5

Google

William H Brown sold an ex- rental property for me. They kept me fully informed throughout the process, liaising with my Letting Agent and my Conveyancing Solicitor. They visited me at my home, when necessary ( I am housebound). I cannot possibly praise them enough.

Peter · 26 September 2026

★★★★★ 5/5

Google

Having thought about selling our property for a number of years we decided that the time was now right so got in touch with the Yaxley branch. From the initial contact with Paul to go through the valuation / sale process and then the subsequent marketing of the property we received fantastic support from the amazing team at William H Brown, even after a minor wobble on my part! The viewings were carried out by Claudio who kept us appraised of relevant feedback and when the time came kept us informed once an offer had been received and of the next steps in the process. Everyone we dealt with including Ryan and Tracey are so professional and helpful. I would highly recommend the team at William H Brown Yaxley if you are looking to but or sell a property in the area. Thanks for all your help it was invaluable. Chris & Cathy.

Chris · 10 January 2026

★★★★★ 1/5

Trustpilot

Not the best communication, failed to refund money, treated like a second class citizen.

I’m disappointed with my experience with William H Brown during my recent property purchase. At the beginning, I was assured that using their recommended mortgage adviser and conveyancing firm would make everything nice and straightforward. In hindsight, I clearly misunderstood my position in the hierarchy, as i was just treated as a money bag. The main issue was an upfront payment I made for searches. I paid the money to William H Brown with the understanding that it would be passed to Conveyancing Direct. Unfortunately, it seems to have entered some sort of financial Bermuda Triangle. I was later told I would be refunded. Lovely. Except the refund never arrived. Unfortunately, the sale still needed to move forward, so I had to pay Conveyancing Direct directly myself to ensure they could close the transaction. In other words, I had already paid for the searches once, the money had apparently gone missing somewhere between the kingdoms, and I then had to procure more money myself and pay so the sale could actually proceed. After completion, I chased the refund by email several weeks later. No response. So I called three different William H Brown agents on the same day. One told me they no longer dealt with it because the case was closed. Another kindly promised to email me instructions on what to do, which, much like my refund, never arrived. The third promised to call me back. I also found the mortgage adviser’s approach disappointing, as I was repeatedly offered additional packages and insurance products despite making it clear that I only wanted the services necessary to complete the purchase. She also made an offer at lower interest rate but neglected to lock it in. When it was time to sign things off, i found myself with a higher interest rate. The house purchase itself eventually completed, but the handling of my money afterwards has been particularly disappointing. I’m not sure what the official refund procedure is at William H Brown, but apparently it involves patience, multiple phone calls and accepting that once your money enters the building, it might not come out. I would expect much better communication, coordination and accountability, especially when you’ve already had to pay the same cost twice just to get your own property purchase over the line.

ANDREI · 2 September 2026

★★★★★ 1/5

Trustpilot

Extremely disappointing experience with…

Extremely disappointing experience with William H Brown - Welwyn Garden City I was provided with incorrect service charge information for a property I was seriously considering purchasing. I relied on the figures advertised and proceeded with the purchase process, resulting in legal and conveyancing costs before the discrepancy was identified. What is particularly frustrating is that the incorrect service charge was later acknowledged, yet William H Brown still proceeded to put the property back on the market without correcting the service charge information. Despite acknowledging that the figures were incorrect, they refused to take responsibility for the costs I had incurred. I understand that mistakes can happen, but continuing to advertise a property with incorrect information after the error has been brought to their attention is extremely disappointing and raises serious concerns about the accuracy of the information provided to potential buyers. I would strongly advise anyone purchasing a property through William H Brown to independently verify all service charge and leasehold information before committing to the purchase.

Brikena · 28 August 2026