Every review we hold for the Hove office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI came in touch with Callaways, via Rightmove. I was aware that finding a rental in Brighton is a tenuous process, but, Callaways was a gush of fresh air, as opposed to what I heard. I had interacted with James Duffy, who’s a Branch Manager at Callaways, and was delighted to observe how smooth my transition with them was! Professional, diligent, transparent, always on-time, and quick to understand and process the requests! For someone who recently moved, it was a great help. From the administrative side, Laura Simpson was friendly, welcoming, responsive, and understanding. Interacting with these two made the transition a whole lot easier.
I’d recommend them to anyone without a doubt.
Ananya · 16 June 2024
Agent replied · 12 June 2024
Thank you Ananya for your compliments on our recent Lettings service. James and Laura are true professionals, taking great pride in delivering answers and solutions during the sometimes arduous lettings/rental journey. We wish you all the best in your new home. And, of course, you know where we are if you need us during your tenancy. Heather Hilder-Darling
★★★★★ 5/5
GoogleThank you to Laura at Callaways for making the process of purchasing our new beach hut such a seamless experience! From our first viewing, to finalising our offer, providing all the necessary information and documentation, and helping with the paperwork, we couldn’t have asked for more. We are over the moon with our new hut and looking forward to making memories ❤️
Joe · 19 October 2024
Agent replied · 24 October 2024
Hi Joe, we're delighted that your beach hut purchase went so smoothly with Laura at the helm.
It comes as no surprise that 'Laura ❤️ beach-huts!' and also helping beach-hutters-to-be find their perfect property on the prom.
Wishing you magical memories in the making, Heather
★★★★★ 5/5
GoogleWe have been using Callaways Lettings Service for many years and have received a consistantly good service from their dedicated staff. We have been particularly impressed with their knowledge and expertise of the lettings business and their ability to work closely with the Building Management Teams. This has resulted in good relations with Landlords and the speedy resolution of maintenance and tenant issues.
Callaways are equally professional in their management of home sales, something we are currently experiencing with them.
Tim · 16 April 2025
Agent replied · 12 June 2024
Thank you, Tim, for taking the time to provide your feedback on the service you've received from our dedicated Lettings team. They take great pride in their work, resulting in building good relationships with Landlords, their tenants, and contractors. Training and CPD plays a large part at Callaways - an essential part of understanding and putting into practice all current and new legislation. Heather
★★★★★ 5/5
GoogleWe have been with Callaways for over 7 years and can’t praise them highly enough. Nothing is too much trouble for them, they are quick and efficient at any problem you have. All the staff are on a first name basis which makes it more personal and always there to help or advise. Every aspect of Callaways is carried out to the highest of standards and with respect.
Steve · 29 March 2025
Agent replied · 19 May 2025
We so appreciate your leaving your kind words. Happy tenants, happy landlords! Kind regards, Heather
★★★★★ 5/5
GoogleCallaways have served us for nearly 10 years. They helped us prepare a property for rent, fully managed the rental property and have just sold the property for us. Throughout that time we have found them to be professional, courteous and proactive. They provided advice when required and arranged everything that needed to be done. Our experience with all Callaways staff has been positive but for many years now most of our interactions have been with Jacqui on the lettings side and James on the sales. Both seem so suited to their roles and are just the sort of people you want to look after or sell your property. We had no previous experience of letting agents but we know in Jacqui and Callaways, very good ones do exist. For the sale, James showed excellent communications. He was instrumental in keeping everyone talking, chasing progress and getting it done. Thank you all.
Justin · 16 June 2024
Agent replied · 12 June 2024
Thank you Justin, we are delighted with the outcome of your sale after a long few months. It takes a special kind of agent and often nerves of steel to be able to communicate between all parties and hold a sale together. Thank you, also, for your rental business over the years. We've enjoyed working with you and wish you all the best for the future.
Heather and Callaways Sales & Lettings Teams
★★★★★ 5/5
GoogleI can honestly say that Heather has been the most patient & helpful agent EVER. She has kept me up to date regularly with progress. It is a great agency to buy a beach hut as her knowledge is incredible having sold them on a regular basis for many years. Highly recommended.
C · 16 April 2022
Agent replied · 12 June 2024
Thank you CG! I'm so pleased for YOU. We found exactly the beach hut in the location you were looking for. Tears of joy all round.
★★★★★ 5/5
GoogleAs a contractor specialising in Gardening, I’ve had the pleasure of working with Callaways over the past year. Tenants are always informed of my arrival and I am given detailed work’s orders to complete the jobs I am asked to do. I highly recommend Callaways!
Mark · 27 March 2025
Agent replied · 16 June 2025
Hi Mark, thanks for your 5* review! We really appreciate your kind words and the fantastic work you've done for us. It's a real pleasure working with you and your 'blooming' business - your reliability, professionalism and always delivering great results - you leave others in the shade. Let's carry on collaborating, Heather
★★★★★ 5/5
GoogleI’ve rented through Callaways for several years and have always found the team to be helpful and responsive. They’re quick to respond to any issues, and always consider the tenant’s experience and point of view, so I always feel that I’m treated fairly.
Ceri · 19 April 2025
Agent replied · 27 May 2025
Thank you so much, Ceri, for your 5* star! We're thrilled to hear you've had a quick and responsive experience with our team. We really appreciate you taking the time to share your feedback. As you know, we're here if you need us. Kind regards, Heather
★★★★★ 5/5
GoogleI have been a tenant of Callaways for 8 years..a first class agency..always there to help..from James Jax Laura and all the team..I could not recommend Callaways any higher..10 out of 10...A very satisfied tenant..
Myers · 7 July 2025
Agent replied · 25 August 2025
We're delighted that you are highly satisfied with our service over the years. Making sure that our landlords' tenants feel at home is very important to us. I'll be sure to pass on your comments to the team. Kind regards, Heather
★★★★★ 5/5
GoogleWe rented our home through Callaways and found them to be professional and highly knowledgeable. James and Jacqui were both helpful, courteous, straightforward, and always responded quickly with a high degree of care.
Ben · 16 April 2023
Agent replied · 12 June 2024
Ben, thank you for your 5* review. James and Jacqui will be delighted with your feedback - as am I. Our Lettings team takes enormous care in delivering tenancy and property management.
★★★★★ 5/5
GoogleExcellent from begining to end. Allways the consumate professional Heather and her team went above and beyond to make the selling of the family home when my mother passed as smooth and stress free as possible under the circumstances. 100% Recommendation.
D · 16 April 2022
Agent replied · 12 June 2024
Thank you D.S. We were very pleased to have been able to assist during this difficult time and send our best wishes to the family. Heather
★★★★★ 5/5
GoogleI have been a tenant of Callaway for 11 years in October 2025. It was my first experience of renting and have found that Callaway are amazing Landlords I would highly recommend them to anyone considering renting or buying.
Shanon · 7 April 2025
Agent replied · 26 April 2025
Hi Shanon, we loved reading your review. Thank you so much for taking the time. Heather
★★★★★ 5/5
GoogleI had personal dealings with James Duffy at Callaways who was a breath of fresh air in terms of my initial perception of Estate Agents generally.
James was personable, understanding and tenacious in his manner, whilst helping me with a difficult and complex tenancy issue. His advice and patience really helped me find a quick and sensible solution which other agents couldn't afford and I cannot thank him enough.
It was evident from the beginning James had excellent knowledge and professionalism. I would highly recommend him along with his team to no end.
Nikki · 14 June 2019
★★★★★ 1/5
GoogleAfter an initial email proposing two slots for a viewing, no more news even though they advised that they haven't had any visits. Chased several time but never had the courtesy of an answer. Very unprofessional.
Elyah · 15 February 2025
Agent replied · 16 June 2025
Dear Elyah, Thank you for your feedback, and unfortunately I cannot find your details to audit what has gone wrong, so I apologize for the lack of follow-up. We are reviewing our response times and customer service. Please feel free to reach out directly if you'd like to discuss further or schedule another viewing. Heather Hilder-Darling
★★★★★ 5/5
GoogleFrom the very beginning, when shown around the property we were hoping to rent, we were treated with courtesy and professionalism. All the staff at Calloways were exceptionally helpful and made us feel valued at every step of the way. We can highly recommend this agency.
Lynda · 15 June 2015
Agent replied · 12 June 2024
Dear Lynda - thank you for taking the time to provide this positive feedback. If we can be of any further assistance please contact one of the team.
★★★★★ 5/5
GoogleI have had a really great experience renting with Callaways; they are such a knowledgeable, supportive, kind, professional, courteous, personable, organised, and helpful team.
I have felt very well looked after in terms of gas safety, electrical safety and fire safety; all certificates and reports are up to date; contractors are all very polite, friendly and professional.
I have only ever had to report one repair and it was looked after really quickly and was totally stress-free.
My flat is a happy, safe, good quality home that I enjoy living in.
Joanne · 13 June 2021
Agent replied · 12 June 2024
Hi Jo, thank you for leaving your review. It means a great deal to our Lettings team of James, Jacqui and Vanessa who work tirelessly to ensure properties are compliant, and maintenance issues are dealt with promptly. We also have a fantastic team of contractors who serve us, our Landlords and Tenants well. I'll pass your kind words onto my team. Heather Hilder-Darling
★★★★★ 5/5
FacebookWe have just sold out flat through callaways and cannot recommend them highly enough. Oliver was exceptional through what was an extremely difficult and complicated chain. His expertise and professional maturity guided us through what was an extremely stressful process: often going above and beyond the call of duty to ensure our young family's interests were met. Thank you so much to Oliver and the callaways team!
Laura · 19 May 2017
★★★★★ 5/5
GoogleI can recommend Callaway’s. The corona virus did not make it easy as I was backlocked in Norway. Callaway’s finalised the sale to my satisfaction.
Lars · 13 June 2021
Agent replied · 12 June 2024
We're delighted that we were able to conclude your sale. Going 'the extra mile' from Brighton & Hove to Norway was an absolute pleasure. Thank you, and wishing you all the best, Heather Hilder-Darling
★★★★★ 5/5
GoogleHeather was lovely and the whole transaction went very smoothly. I couldn't be more pleased and will recommend them further. Thank you.
Heather · 16 April 2021
Agent replied · 12 June 2024
Thank you Heather! I'm so pleased you found the property you were looking for. Wishing you happy times.
★★★★★ 5/5
GoogleVery helpful James and his team helped my sales go through after some bad news from a survey definitely recommend
Howard · 14 June 2016
Agent replied · 12 June 2024
Dear Oli - thank you for taking the time to provide this positive feedback. If we can be of any further assistance please contact one of the team.
★★★★★ 5/5
GoogleI've worked with Callaways for many years and always found them to be a pleasure. They are pleasant, knowledgable and professional and I wouldn't hesitate to recommend them
Steve · 26 March 2025
★★★★★ 5/5
GoogleI have had the pleasure of dealing with James Duffy (Branch Manager) and Jacqui Dickinson (Lettings) for 9 years. They have both offered me exceptional customer service and professionalism throughout all my Lettings and Sales dealings with them. Highly recommend
Jane · 16 April 2022
Agent replied · 12 June 2024
Thank you Jane for your recognition of James’ and Jacqui’s professionalism and high standards of service. They are dedicated and approachable members of my team. Kindest regards, Heather Hilder-Darling
★★★★★ 5/5
GoogleMy wife and I have been clients of Callaways for over a decade as both tenants and subsequently buyers of the home we rented through them. …
Robin · 16 April 2023
Agent replied · 12 June 2024
Thank you Robin, we hugely appreciate your feedback after our 10 years together. I'm so pleased that you mention the importance of managing expectations of our Landlords and Tenants. We pride ourselves in offering a professional service … More
★★★★★ 1/5
GoogleThe worst estate agent i've ever been with. Property had bed bugs as well as drug paraphernalia, broken extractor fan and dirty washing from a previous tenant (despite them claiming it had been professionally cleaned). The staff were also incredibly patronising, rude and unhelpful. This property also went on the market through Callaways with them knowing full well that the property had dormant bed bugs. Also when checking out they tried to deduct money off the deposit for damage done by a previous tenant, despite there being photo evidence.
Jonny · 15 June 2015
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
