5/5
GoogleAlways get a great service from Beth and anurag going beyond their duties to assist. It's being great having their full support after my husband passed away too.
Trusted Agent profile · Hounslow
Michael Richards & Co Hounslow reviews
★★★★★
279 reviews across 3 platforms
The Gatehouse, Heritage Walk, Kew Bridge Road, Brentford, TW8 0EF, Hounslow, TW8 0EF
Michael Richards & Co's office in Hounslow, at The Gatehouse, is rated 4.5 out of 5 across 279 reviews on three platforms, including 236 Google reviews rated 4.6.
Reviews
Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
Google5/5
GoogleVery helpful and friendly staff. I had experienced house maintenance issues on my property and Anurag helped me throughout the process of getting things sorted, many thanks.
5/5
GoogleI have been very pleased with the service from Michael Richards since purchasing my flat last year and the building is well run and maintained to a high standard.
Agent replied · 11 January 2025
Thank you for your kind feedback.
5/5
GoogleWe deal with Michael Richards on a regular basis as they block manage many local developments where we manage individual properties. They are always helpful and go the extra mile with any request and Suzanne and Jill have been particularly helpful over the years. A great working relationship.PositiveResponsiveness, Quality, Professionalism
4/5
GoogleHave found the office staff are always ready to answer any questions and are willing to help with any problems.
5/5
GoogleMe and my partner rented a flat with Micheal Richards for over 4 years. They were always very friendly to deal with, very flexible and sorted out any problems we had promptly. Suzanne in particular was fantastic and would highly recommend.
5/5
GoogleAlways prompt and diligent service - have been using them for five years and they're by far the most responsive and helpful agency I've ever used.
Agent replied · 9 November 2024
Thank you for your kind review.
5/5
GoogleGreat customer service from Lorraine since 2010. Always quick to respond and resolve issues !!!!!
4/5
GoogleExcellent service from Suzanne Farnan. When something needs fixing they suggest reliable tradesmen/contractors to do repairs within a reasonable time scale. Assiduous rent collectors.
Agent replied · 9 November 2024
Thank you for your positive review!
5/5
Google5 star rating for Mr. Sharma - (Maintenance Manager Brentford Dock). Very helpful, incredibly professional and outstanding service. Thank you!
1/5
GoogleI have had dealings with them before and found them dismissive and slow to respond. I would not recommend anyone using their services.
Agent replied · 9 November 2024
We are very disappointed to have a dissatisfied customer, however with the absence of a full name we cannot locate you in our system, Please feel free to contact the office we will be happy to discuss your issues going forward.
5/5
Google“Michael Richards are excellent Managing Agents and I am very pleased with the service I have always received. They are very friendly and helpful”.
Agent replied · 9 November 2024
Thank you for the positive review!
1/5
TrustpilotExtortionists and liars
Extortionists and liars They send home owners invoices with no itemisation and threaten legal suits if you ask for details It’s disgusting they get away with this as getting lawyers is so expensive
5/5
GoogleGreat service provided by Anurag and Beth. Solved our maintenance issues within a few hours.
5/5
GoogleI found that Anurag provides an excellent service and is always very helpful. Has a very pleasant manner.
5/5
GoogleGreat service from Sukey who managed our block, easy to contact and eager to help out. Thanks
4/5
TrustpilotGreat communication with Oriana
Great communication with Oriana! She has provided quick responses to our queries, and is always helpful and efficient.
5/5
GoogleVery impressed with Anurag Sharma Maintenance Manager at Brentford and very professional and helpful manner.
5/5
GoogleAlways helpful and responsive which is unusual these days. We're especially grateful to Yvonne and Graham. Thank you.
Agent replied · 9 November 2024
Thank you for your review
1/5
GoogleThey've just not replied after messaging and calling multiple times in 3 months. How could I give a higher rating?
5/5
GoogleWas extremely pleased with the fantastic service I received from Sukey Bhamra!
5/5
GoogleGreat customer service from Magdalini and swift response on my queries.
Agent replied · 9 November 2024
Thank you for your review.
5/5
GoogleMicheal Richards are the managing agents of my block and I wanted to call out Lorraine Prince for exceptional service. Lorraine has unmatched response times and always ensures speedy resolution to our issues.
5/5
GoogleExcellent company to deal with - quick and trustworthy service! Always 1st class customer service and assistance provided by Monica C. Thank you!!PositiveResponsiveness, Quality, Professionalism, Value
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
