Marsh & Parsons Chiswick reviews in Hounslow

★★★★★ 1/5

Google

RENTERS AVOID Whether you are a landlord or renter, I would strongly advise against using the services of this estate agency. Property left unmaintained for weeks, tenants left without a drop of hot water for literal months, facilities and electrics in the properties replaced with cheap alternatives ultimately causing significantly more expense in the long run. An absolute nightmare to deal with. Many, many red flags with this agency but their treatment of tenants is abhorrent and inhuman - AVOID.

Mia · 7 October 2025

★★★★★ 1/5

Trustpilot

Horrible Experience, Negligent and Unresponsive

I have had nothing but issues since moving into a property managed by Marsh & Parsons. The level of negligence and lack of care is appalling.First, the keys to our flat also open the neighboring flat’s door, and vice versa. This is a serious security breach, and had existed for over 5 years (no one else just happened to notice).The property itself is in terrible condition. The carpets are old, dirty, and infested with moths. When we moved in, we were horrified to find loads of wee stains on the carpets, making the place feel unhygienic and unpleasant. We also had to endure two weeks of disruption when the ceiling had to be replaced, during which we couldn’t enjoy the property normally.To make matters worse, the fire alarms in the property were out of date, leading to the fire brigade being called out. Marsh & Parsons’ response? They told us to call their contractor, who then said it wasn’t their job. When we reached out to the agents, we were informed they were all on holiday and couldn’t help. We were left with a blaring fire alarm and no support from the people responsible for managing the property.Additionally, when we moved in, both beds were missing. While this wasn’t entirely their fault, the agent failed to notice that one of the beds was missing during the inspection. As a result, we were forced to sleep on the floor for the night.This level of service is unacceptable. Marsh & Parsons is unprofessional, unresponsive, and negligent. I would strongly advise anyone considering using their services to look elsewhere.

Isla · 28 August 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs if you are prospective tenants

The agency favored the landlord (with whom they have continuous commercial relationships) throughout the end of tenancy process leading to us paying unjustified out of accordance costs such as check out report and administrative fees that should not have been covered by us. In collusion with the landlord, they accepted to modify the check out report produced by an independent inspector (Green Kite) in the absence of the parties to our detriment in view of allowing the landlord to proceed with unfair deductions to our deposit. The agency never interceded with the landlord and every margin call were all made to the landlord's benefit. Sam Canning Birtles who was an excellent employee of the agency and found the property for us left for a competitor a few months ago. We truly recommend, to the extent possible, to avoid this agency for any lettings if your are prospective tenants. We are contemplating to sue the agency as soon as the deposit adjudication process will be completed by TDS.

Brice · 23 August 2024

★★★★★ 5/5

Trustpilot

Thank you Adan Amaf

Once Adan Amaf - Marsh & Parsons Clients Accounts - took over the case on a Monday as tenants moving in was on a Saturday, , she was very professional in processing the statement ( error free ) thus I got paid on Wednesday.Thank you Adam, highly appreciated

Samir · 3 October 2023

★★★★★ 1/5

Trustpilot

Unprofessional poorly trained agents

Extremely poor experience with an unprofessional agent from Marsh & Parsons. Turned up at the viewing with the wrong keys, knew nothing about the flat or any of the requested information. Even claimed the balcony was South-facing when it was North-facing.After the viewing they then proceeded to take a week to respond that they still didn't have the information and that the flat was now under exclusive offer. Total waste of time and won't be using this agency again.

JH · 4 September 2024

★★★★★ 5/5

Google

Thanks to the Marsh & Parsons team, especially Gosia Podgorska. she is so professional, and in a short time she helped me to find my ideal property. I will offer my friends the real estate.

Mohammad · 26 June 2024

★★★★★ 4/5

Trustpilot

Tatiana Rodrigues - a very professional Property Manager

M&P have been managing our property for 6+ years. Over that time we have had several different Property Managers and our experiences have been mixed. However, the most helpful, organized and friendly property manager (by far) is Tatiana Rodrigues. Tatiana makes a lot of effort to keep on top of all stakeholders related to our property. This is not always easy and it is made more challenging because we live overseas and on a very different timezone. Tatiana juggles the different issues and challenges very well and we are really happy with her managing the property on our behalf.

Harry · 15 August 2024

★★★★★ 5/5

Trustpilot

Thank you Kyrsten

Kyrsten Tumamak was very helpful and professional in managing and resolving an issue that occurred after our check out. We are grateful to her for her perseverance, patience and prompt replies to emails.

Ana · 28 July 2024

★★★★★ 5/5

Trustpilot

Edward Summers has provided great service as our tenancy manager

What really topped my experience with M&P was my tenancy agent. Edward Summers has always been incredibly quick with responses and very helpful with any issues or queries we've had during our tenancy. Most recently we are undertaking a tenancy transfer and he has provided the best service and assistance with all steps of the process, even going beyond to facilitate certain things for us. I am very happy with his service and glad we had him as our Tenancy Manager before he moves on to a new role.

Júlia · 9 August 2024

★★★★★ 5/5

Google

Catherine was extremely helpful from start to finish. The entire process from viewing to securing the flat was lightning fast! Thank you

Zoi · 9 January 2025

★★★★★ 1/5

Trustpilot

Don’t waste your time with their Askew Road and Acton Branch!

I appointed M&P’s Askew Road & Acton branch to sell my maisonette in Shepherd’s Bush. Their service was absolutely appalling. I can’t believe that they manage to stay in business. I dealt with 2 members of their sales team and both were very incompetent. Unfortunately I signed a 12 week contract so I had to wait until that period was up before I could terminate my relationship with them. I was told a number of lies and when that started to happen, I realised I’d made a big mistake appointing them. When I emailed them to advise that I wanted to withdraw from the process, they didn’t even bother to contact me to apologise or try to persuade me to stay with them. It was then that I realised I had made a big mistake appointing them and I’m now extremely annoyed because I wasted 12 valuable weeks waiting for them to find a buyer. I’m now working with another company which I know will treat me as a valued customer which is something that M&P were unable to do.

Karen · 9 August 2024

★★★★★ 5/5

Google

we recently moved to our new flat and it was thanks to the great guidance of the Marsh&Parsons Chiswick team, especially Carla who supported us through out the process. Definitely a great team to work with!

Bengi · 27 May 2024

★★★★★ 5/5

Google

Had a great experience with everyone in the M&P office and have to say a huge thanks for letting my property so easily and efficiently. Would recommend these guys, no questions asked.

Souljerino · 4 October 2026

★★★★★ 1/5

Trustpilot

Do not ever rent from Marsh and Parsons…

DO NOT RENT FROM MARSH AND PARSONS. Pick any other real estate company. Especially avoid the pimlico location. Marsh and Parsons has no customer service. They don’t value the tenants or ever try to help them. They are unresponsive. And when they do respond they are pushy, manipulative, forcing tenants to sign contracts without allowing them time to review them. Refusing to show clean decent apartments and forcing people to accept apartments they don’t want simply because the apartment hasn’t rented so they need to maintain a good reputation with the landlord. The prioritize the rentals that are on the market without renting for awhile despite that those are on the market because they have issues. No one wants to rent them. They talk behind the tenants back and send destructive emails.

Jimmy · 21 September 2025

★★★★★ 5/5

Trustpilot

Took over managing my rental property…

Baran M took over managing my rental property and is doing a stellar job. Super well organized and efficient.

Huang · 28 May 2026

★★★★★ 5/5

Trustpilot

Smooth tenancy process

Max has been incredibly helpful throughout the process of becoming a tenant, with good communication and responding promptly every step of the way.

Zoe · 16 December 2024

★★★★★ 5/5

Trustpilot

No good until Tassos.!

I have had little help from the management side, but Tassos is very helpful and I would really rate him as a help.

~R · 15 December 2024

★★★★★ 5/5

Google

I had a great experience dealing with Sabina, she was very helpful with my enquiry and provided thoughtful expertise. I would recommend this branch and Sabina in particular. She ensured I had the best advice from brokers and solicitors, which provided plenty of insight for my continued search !

Joshua · 4 September 2025

★★★★★ 4/5

Trustpilot

Baran at Marsh and Paraons was very…

Baran at Marsh and Paraons was very helpful our end of tenancy. Baran found solutions, followed through and quick to respond. Many thanks!

E · 9 December 2024

★★★★★ 5/5

Trustpilot

Great hands on efficient property manager

Abdullah is my property manager and has gone above and beyond helping me with the worst tenants I’ve ever had. He has spent a lot of time dealing with all the aspects of a difficult tenancy and always answered my calls and emails promptly and efficiently

GABRIELLE · 3 October 2023

★★★★★ 5/5

Google

Highly recommend Marsh & Parsons Chiswick for both sales and lettings. All staff are professionals and the good level of service is consistent across the team which highlights the management quality also.

Lauren · 27 September 2026

★★★★★ 1/5

Trustpilot

Unacceptable and unprofessional behaviour

Our experience with this letting agency has not concluded, unfortunately, but I wanted to share what happened to us in the hope that this is informative to prospective clients.

Lorenzo · 3 March 2026

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

AVOID AT ALL COSTS. After numerous emails with the agency (Sara Fernandes), Marsh and parsons, they refused to give our deposit back or negotiate. They were claiming deductions that were not correct and all due to a misleading information between the agency and the landlord. I have emails, videos, pictures of the state of the flat when we moved in and out, issues we had and faults around the flat they never fixed. They wanted to deduct more than 300£ for cleaning and they refused to share the receipt ( We have a video that the flat was left in a prefect clean state) and they wanted to deduct another 300£ for a TV stand that was left in the property. We had the approval from Marsh and Parsons for this tv stand and they were saying that the landlord requested to leave this as it was. We never received that information whatsoever. It has been 5 months and we haven't seen a penny from our deposit until today, not even the amount that was not in dispute.- They asked us to pay an extra day on rent because we started the tenancy on the 27th September 2021 and we were moving out on the 27th March 2023, Never seen this before and when we gave the notice they didn’t even mentioned this, just chased it after the 27th of March 2023- They don’t care about anything else but money and even with the TDS dispute they managed to keep £300 from us.- They will ignore you and treat you like you are stupid. Even with the dispute open they sent an email to a different tenant chasing for payment of the cleaning (DISPUTED IN TDS).- They are sneaky and they will try to get money of you in any way possible.- Be careful with your check in report and check out report: Check in inventory has 188 photos and check out 412, how is this accurate to tell the difference between when we took the flat and when we left?- There was nothing there about no bulbs working in the whole kitchen, broken chairs or stains in the carpet. We trusted this and we end up in a dispute for more than 5 months.- The internal communication they have is rubbish so keep any emails you have and never speak with them by the phone, or make sure they send you an email after confirming EVERYTHING.- They were a mess when we rented but the change from Jessica to Sarah was the next step to being completely unprofessional.

Leire · 1 August 2023

★★★★★ 5/5

Trustpilot

Contract renewal

Tor Ziegler‑Evans was a huge help in ensuring our contract renewal ran smoothly. He was approachable and willing to support us throughout the process, answering our questions honestly throughout. Thank you

Freya · 24 July 2024