Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAbsolutely unprofessional. If any repairs are needed they'll bend over backwards not to send over a repairman/contractor. There have been loose tiles under the kitchen sink in the flat I'm currently renting and these haven't been fixed since move-in. They're great at taking your money and disappearing. Although I loved living in the area I'm in and the flat itself, I advise you to avoid them like the plague and rent from a more professional company.
Kaan · 10 October 2020
Agent replied · 22 October 2024
Dear Mr Cakaniski,
Please accept our sincerest apologies for the negative experience you have had with Fraser & Co thus far. If you could, please can you send our complaints team an email detailing all the issues you have/ are experiencing and who you have dealt with at Frasers (complaints@fraser.uk.com). I will make sure that this issue is escalated once we receive the email and personally make sure that all the issues you are experiencing are sorted out.
Again, please except our sincerest apologies.
Kind regards,
Fraser & Co Team
★★★★★ 1/5
TrustpilotTerrible
Terrible, to be avoided, it is no longer possible to use it without registration, once registered the Links are private, you cannot give it to anyone else as before. They destroyed a service that worked very well.
Daniele · 19 April 2024
Agent replied · 25 July 2025
Thank you for sharing your concerns. We understand the changes may seem inconvenient. The requirement to register ensures that you can fully manage and utilize additional options for your links. While the links are private to protect your data, you absolutely can share your link statistics publicly. This feature is available for registered users and allows you to choose which charts to display publicly, set passwords for accessing statistics, and even download them as PDFs. We aim to provide both enhanced functionality and security.
★★★★★ 5/5
TrustpilotThe Powehouse of Link Management
Cutt.ly has completely transformed my link management and tracking approach. It's so much more than a URL shortener - it's a feature-packed tool that's still wonderfully user-friendly. The ability to create personalized QR codes adds a fantastic layer of customization that few competitors offer. The tracking system is superb, providing invaluable insights to optimize my marketing strategies. Above all, it's intuitive, making it an absolute pleasure to use. If you're looking for an all-in-one link management solution, I can't recommend cutt.ly highly enough.
Paddy · 22 June 2023
★★★★★ 2/5
TrustpilotThe service is constantly experiencing…
The service is constantly experiencing failures, which has a severe impact on the businesses of those who rely on clicks within seconds. The service had three major outages in just one week, which I consider absurd.
I do not recommend it and will not renew my premium subscription.
Carlos · 21 June 2023
Agent replied · 23 October 2024
We want to express our sincerest apologies for the issues you've been experiencing with our service. It's crucial to us that our customers are more than satisfied and we would like the opportunity to resolve this situation immediately.
Please understand that the recent service disruptions were unusual and not reflective of the reliable service we strive to provide. Our team has already been working diligently to identify and address the root causes of these outages to prevent recurrence.
We fully acknowledge that the stability of our service is paramount, especially for businesses that rely on timely clicks. We are deeply sorry for any impact these interruptions may have had on your business.
We value your feedback and would appreciate the opportunity to rectify the situation. We would be grateful if you could contact our customer service team directly at contact@cutt.ly, so we can personally address your concerns and work towards a resolution.
Once again, we apologize for the inconvenience caused and we're looking forward to resolving this situation to your satisfaction.
★★★★★ 5/5
TrustpilotBig customer-service improvement
Gotta give it up to Patryk and team, they've really stepped up customer-service & the product from when I wrote my first review 18 months ago.
It's now a viable alternative to the other .lys, and often more affordable.
Congrats Cutt.ly!
Warner
Laurence · 3 May 2022
★★★★★ 5/5
TrustpilotFantastic service
Cuttly is such a fantastic service, full of features, decently priced and backed by good and fast customer support. Definitely one of the best URL shorteners out there, highly recommend!
Kitty · 8 June 2023
★★★★★ 1/5
GoogleReally poor experience with this company. Especially the manager, Nazim who was extremely rude and unprofessional. If he were renting out my flat, I would be mortified as to how he treated a potential client!
Esther · 11 May 2025
★★★★★ 5/5
TrustpilotGreat and fast customer service!
Alex · 12 February 2026
★★★★★ 4/5
TrustpilotGreat tool for shortened links through API
Great tool for shortened links through API. The Support Team is very helpful and quick responding in general. It would be helpful to put an automated email response when the team is off, so that the customer knows when to expect an answer.
Niki · 4 December 2024
★★★★★ 1/5
TrustpilotStay away from this
Stay away from this. I opened an account, upgraded to paid and only did one testlink to our own website (simply Web Hosting) - in the Middle of the night the account was cancelled for fraud URL and a promise to return the money which never happened.
Pat · 4 April 2022
Agent replied · 23 October 2024
We do not accept malware links on our website.
★★★★★ 5/5
TrustpilotPhenomenal Customer Service
The customer support team provided prompt and helpful answer to all my questions. They made the entire process of signing up for a subscription easier. I would definitely recommend Cuttly
Satisfied · 28 April 2022
★★★★★ 2/5
TrustpilotI received a link presumably from USPS…
I received a link presumably from USPS saying it's a delivery. Is this from your site?
Tina · 25 July 2024
Agent replied · 25 July 2025
Thank you for reporting this issue. The use of the shortened link you received is against our Terms of Service. Please report this link using our abuse form at https://cutt.ly/report so we can take the necessary steps to protect our users.
★★★★★ 5/5
TrustpilotCuttly, My Go-To for Link Management!
Honestly, I don't know how I managed links before cutt.ly. This tool is just the right blend of power and simplicity. Love how it takes something as complex as tracking and turns it into a cakewalk. And those personalized QR codes? Just the icing on the cake! It's like this platform was made keeping my needs in mind. Hats off, cutt.ly, you're doing a great job!
Michelle · 23 June 2023
★★★★★ 4/5
TrustpilotPrompt Support Service
Prompt response to our queries regarding an issue with the API call. We were unable to figure out how to pass payload to the API but the support team helped us until we were successfully able to make that API call. Documentation could be improved and code samples should be provided for all major languages like java, python, php, node.js etc.The support services can be improved to schedule conference or support calls in which the subscriber can discuss vocally with a support person and solve issues faster.
Debadatta · 28 July 2021
★★★★★ 5/5
TrustpilotBig customer-service improvement
Gotta give it up to Patryk and team, they've really stepped up customer-service & the product from when I wrote my first review 18 months ago.
Laurence · 3 May 2022
★★★★★ 5/5
TrustpilotNo words can expresse the excellent…
No words can express the excellent customer service. I highly recommend Cuttly.ly. Prompt, professional and quality service and team. Thank you very much.
Christian · 30 July 2022
★★★★★ 5/5
TrustpilotTheir service is great because of their…
Their service is great because of their great timely customer support. A good round of applause for the entire team of Cuttly. We have been in the software domain since 1997 and found very few companies in the SAS that are very keen to assist every single customer up to their best.
India · 25 November 2023
★★★★★ 1/5
GoogleCrooks and liars. They sell to themselves or their friends the best offers- once they sell it the flat is out of the circulation - it’s like it has never been on sale ! Usually when a flat is sold it still will be on the websites under the word “sold”. The flats that they sell to themselves just disappear - never to be seen again. Mafia style. Avoid at all costs ! Don’t waste your time.
Greg · 10 October 2020
★★★★★ 5/5
TrustpilotI have been using Cuttly on a free plan…
I have been using Cuttly on a free plan and had some problems with some German special characters (umlauts link ö and ä, sharp s) in the redirected full-link als parameter. I received very fast response and they solved the problem on the same day! Great support for a free plan - very unusual.
Hartmut · 29 March 2023
★★★★★ 5/5
TrustpilotI love this app.
I love this app.
We have been using Cuttly for 2 years in a row and is really easy to use and metrics are perfect for getting insights from our audience.
I think they should allow to gather same tag links and give global analytics of each tag.
Gustavo · 6 July 2023
★★★★★ 5/5
TrustpilotProblem Solved so Quickly
I have shared a wrong links with peoples which need to corrected on urgent basis. I feel panicked and emailed them. They have shared the link how to resolve it and it worked perfectly. This was real quick and life saving for me! Thanks a lot to their instant, quick and helpful support!
Tamanna · 2 February 2023
★★★★★ 5/5
TrustpilotMy experience good
My experience good. Lift and generator servicing my Pro personal work....?
Mamun · 2 March 2025
★★★★★ 1/5
GoogleAwful. Unprofessional. Never use this agency. They will never help you once the deal is made. Even if you find a nice property advertised by them, look for another agency that can sell or rent it to you. These are crooks and don't know how to do their job. And we had this confirmed by a number of people who tried to do business with them. Steer clear.
One · 10 October 2017
★★★★★ 5/5
TrustpilotBest company
The best link shortening site I have ever worked with is cutt.ly
Their interest and communication is very good. I recommend it to everyone. I love you ❤️
My membership address is: exploadtr
Bets · 20 September 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
