Trusted Agent profile · Hounslow
★★★★★
2,520 reviews across 3 platforms
568 London Road, Isleworth, TW7 4EP, Hounslow, TW7 4EP
Dexters's office in Hounslow, at 568 London Road, is rated 4.3 out of 5 across 2,520 reviews on three platforms, including 360 Google reviews rated 4.8.
360
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
2,159
Reviews on Trustpilot
Business-wide
Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
5/5
GoogleWe have been letting our property with Dexters Isleworth for the last 2-3 years and have dealt with Jimmy and Martin who have both provided excellent service, are very professional and extremely responsive to all our requests. Would highly recommend their service.
Dear Zubin. We really appreciate all feedback and I am delighted to hear that we have achieved our objective of delivering a 5* service. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotThanks for your help Kieran!
We had been struggling for almost a year with our previous property manager who was unable to help us fix a complex plumbing issue in our flat. We were passed onto Kieran as our new property manager who helped us get the appropriate contractors to fix the issue within a few weeks. We really appreciated how communicative he was, keeping us updated on the progress and was able to fix our problem!
Dear Emily, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotWaste of resources
For several years, Dexters have bulk mailed solicitations that they will purchase or act as agents to let properties in my area. Each year I contact their Chamberlayne Road office, explaining that the entire block of flats is owned by one person, and that they should contact that one person. Information easily obtained by public records. Obviously, this information is ignored as the solicitations continue. This is an annoying waste of resources.
Dear Kathy, Thank you for bringing this to our attention, if you could email me directly with the address of the block at customerrelations@dexters.co.uk I can discuss this with the Office. Kind regards Asma Chughtai Customer Relations Team
1/5
TrustpilotIllegally withholding a deposit
Illegally withholding a depositI have left my flat 1 month ago and Dexters were contractually supposed to send my deposit back within 10 business days but they are simply refusing to do so. Every time I contact them I have to wait a few days in order to get a response which always dismisses my request and they say they need to confirm things that are already confirmed. My landlord has already confirmed the deposit can be returned in full but they still refuse to give it back to me. They have asked to deduct fees twice for things that are not receivable. From next week I will have to involve my attorney since dexters are clearly abusing their power and are in full breach of the contract that has been signed by all parties. They have of course been reported for their action.
Dear Kevin,I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further for you. Kind regards, Asma Chughtai, Customer Relations Team
1/5
GoogleWorst services provided These peoples are making scam Just utilising the demand around 1 month they just make us follow around them and offering properties alast they will tell like landlord got other offer especially their two sale person kai and dash they are fully working on commission basis they are totally scam.
Dear Saran, It is disappointing to read that you have not received a five star service from our office. Thank you for bringing this to our attention and I have asked the Director of the office to make contact with you regarding this issue. Kind regards, Asma
5/5
TrustpilotMany thanks to Petros Giorganios for…
Many thanks to Petros Giorganios for his excellent support service!
Dear Ms Vourou, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotI could give a zero star review if…
I could give a zero star review if allowed. The worst experience I have ever had. Imposing unjustified costs to tenants due to not taking the responsibility of their mistakes, for being completely disorganised, totally unprofessional and in complete dissarrangenent. The contract we signed was wrong in terms of dates, putting me in trouble without any reason, they cut the deposit amount based on false information, not based on contracts and inventory and trying to avoid all responsibilities, claiming that is not their fault. This is insane. Unprofessional and crooks!
Dear Maria, I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further for you. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotWaste of time
So many of the properties I've called Dexters about have already been sold, are under offer etc. To the point where it just seems like a waste of time to call about their listings. Property hunting is already time consuming enough. I complained to a Dexter agent about this and he said it keeps Dexter's housing stock looking high. Yeah right, good for Dexters, lousy for customers.
Dear Deborah, Thank you for providing further information. I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotUtter incompetence, no shame, shocking lies in written correspondence
Edit: Below reply from Dexters perfectly illustrates everything I state below as I have already emailed that very exact email address and they confirmed receiving my formal complaint but here of course say that they cannot locate me. Classic Dexters.Original review:For 4 years renting through Dexters and despite multiple poor experiences over the years where things are mixed up, forgotten, incorrectly submitted, referred etc, by far the most despicable act was recent when they lied to me in written email correspondence, claiming to be negotiating on behalf of my landlord for a 31% increase in rent. Turned out my landlord never asked for this and never instructed them to do this or wanted any such increase. So I guess they were counting on us not talking to eachother hoping that I would decline the increase move out and they get fees to get someone new. Separate to this at least 10 other cases where all branches of dexters from maintenance to admin have failed to follow the simplest and clearest of instructions which cost time and money of both me as tenant as well as the landlord.
Dear Senad, I am sorry to read your 1 star review. I understand Edward Brodkin has been in touch with yourself regarding this. We wish you all the best. Kind Regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThank you Donalina
I want to say thank you Donalina Gargrupe, the Property Manager. She is very helpful and always responsive. She is doing an outstanding job.
Dear K.C, Thank you for taking the time to leave a wonderful 5 star review. Donalina will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotEfficient and speedy service
Huseyin Tas organised work to be carried out for my flat very efficiently and quickly, and explained everything clearly. I was very pleased with the service.
5/5
GoogleThis company deserve a five star. Recently I was looking to rent a property with my others friends and got in touch with Kairan. He was really professional, kind and was helping us with each and everything considering our situation . Will obiously reccomend everyone this is one of the best company and very kind and helpful staff . Thank you so much kairan 👏
Dear Ashmita, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Isleworth office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotDonalina has great customer service skills
Donalina is very helpful, her customer service is great and trustable.
Dear Julio, Thank you for leaving a wonderful 5* review. Kind regards, Asma, Customer Relations Team
5/5
GoogleDexters are a great letting agency, the whole team helped me and my mom get a nice property quickly ( as we needed) and helped though the process. The agent who helped me and my mom the most was Farah, she was very helpful , friendly and very professional. I would recommend them.
Dear Nicolle, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
5/5
TrustpilotDonna is really professional and able…
Donna is really professional and able to understand our needs as tenants. Quickly replies to emails and always does her best to help.
Dear Alexandra, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotMyra is an outstanding agent
Myra is an outstanding property manager, who responds well to all issues including maintenance, renewal of letting contracts and new tenants. Highly recommended.
Dear James, Thank you for taking the time to leave a lovely review regarding Myra. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotSurprisingly decent for renters
Zelda Carr has been very helpful at Dexters, as has Mohammed Amin and various others. They respond quickly to problems and are trustworthy.
Dear Sam, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotVery friendly and quick
Very friendly and quick estate agents. especially Natasha Bedenik. Always available by email and phone. I would recommend them above other estate agents.
Dear GL, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotHarassed and threatened by this company. Do not use!
The police are currently investigating my landlord for threatening behaviour and harassment. I have never dealt with or spoken with Dexters company before, yet they emailed me twice, claiming we'd conversed and agreed on a tenancy termination date. This is libellous, we have never spoken in this capacity! They have even issued an invalid eviction notice. I fully intend to add them to the original police report against my landlord and his agent and report them to Property Ombudsman. Trading Standards next!Do not use them!
Dear Michelle, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotJoe and team have been excellent
Joe and the team have been excellent start to finish in helping us let our property. Fantastic choice of tenants appreciate the continued support from Dexters.
Dear Chris, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThe office in Hamstead was very helpful…
The office in Hamstead was very helpful with answering my questions over the telephone regarding the local area, schools, shops and transport links. The team are very knowledgeable and professional. I certainly feel i can come back at any point for further discussions.
Dear Alison, thank you for you lovely review regarding the team in our Hampstead office. We appreciate you taking the time to leave such a great review. Kind Regards Asma Chughtai Customer Relations Team
5/5
TrustpilotDexters Notting Hill continue the great work
Have posted previous great reviews of Dexters Notting Hill office, but just wanted to say again how well they've worked in finding me my new tenants and giving a me a lot of help sorting out some urgent works which needed completing over the difficult Christmas period. I've found both their Lettings Agents and Management Depts continue to go to great lengths to smooth the way for landlords!
Dear Alison, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat service again
This is the second time I gave a review to this company. Same good service as my previous review. I would like to give a shoutout to the Senior Property Manager, Petros Giorganios, who promptly helped me to fix my apartment closet after a phone to him. The issue was fixed after 2 days of the phone call.
Dear Ken, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotNice people but they don't do anything…
Nice people but they don't do anything unless you constantly chase them. For example they've owed me money for over 4 months now, every time I chase I get an excuse followed by a statement that it'll happen in X days. It doesn't happen so I chase again, repeat, repeat. Was similar when I was in one of their flats, the first visit for an issue or maintenance would be arranged quickly, then follow ups to actually fix the issue would not happen until I chased them.Pretty disappointing
Dear Gordan, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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