Every review we hold for the Houghton-le-Spring office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotGentoo Homes- Probably The Worst House…
Gentoo Homes- Probably The Worst House Builder. I have purchased a home on your development at Cottier Grange. I have had countless snagging issues from within 5 minutes of getting the keys. The quality of the finish is terrible. I have been trying to get things resolved but speaking to your team sometimes is going around in circles as they see half the picture. They do not fully listen and see what you are explaining, making assumptions and only providing half solutions to fully rectify a solution. I am extremely unhappy about the build quality and terrible finish throughout, the hardware is of poor quality and degrading in weeks.I have shown patience and given plenty of time to get things resolved with the team involved in this shambolic mess. My good will and patience is at end now. Some of the issues multiple radiators not working, shower not working, bath not fitted properly, leaking sink, flooring lifting up , roof tiles not fitted properly, drainage problems , hob not working properly and this is only a few of the major items. This property should never have been passed to be handed over to a customer. Its a disgrace.
Zahid · 4 August 2021
★★★★★ 5/5
TrustpilotAmazing Adele! Sweetbriar Park!
My journey started about 2 years ago! There are been a lot of up and down, it is not been a smooth journey at all. The only thing that we are pleased about is been having Adele next to us all the time.
Teresa · 23 September 2023
★★★★★ 5/5
TrustpilotOur new home!
We did have some delays on the build of our first home, but the customer journey from the sales advisor has been amazing. We have been kept updated and we're really happy with our new home!
Ourfirsthome · 29 May 2023
★★★★★ 1/5
TrustpilotTerrible
If you want a house where nothing is built properly and to the worst possible standard couple that with incredibly poor customer care…..then Gentoo Homes is for you.Be better off living in a Lego set
Anth · 29 March 2023
★★★★★ 1/5
TrustpilotAVOID! AVOID! AVOID!
Gentoo Homes at Cottier Grange, Prudhoe. Horrendous. They are an absolute disgrace! They take your money (some houses for sale 580k!) and run leaving you with an unfinished nightmare.
Chris · 14 June 2023
★★★★★ 5/5
TrustpilotMy first home
Super experience buying my first home, the sales lady was really friendly and guided me through my whole time. So excited I've got my fab new home! So happy!
Geordiegalfive · 28 May 2023
★★★★★ 5/5
TrustpilotGreat Service
Rebecca (On Site Manager at Chestergate) and her colleagues have been excellent throughout the whole process. Very good customer service.
Shaun · 7 September 2023
★★★★★ 1/5
TrustpilotGentoo homes
This is the homes for sale part of gentoo group which has actually been sold to gateshead company tolent. Gentoo are a housing association which has been downgraded by the government for a lack of honesty. Do you really want to give a dishonest company your money?
Tom · 22 July 2018
★★★★★ 5/5
GoogleRating only, no written review.
DAMILOLA · 28 March 2022
★★★★★ 5/5
GoogleRating only, no written review.
Colin · 28 March 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
