Every review we hold for the Houghton-le-Spring office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotStamp Duty Incentive Removal
We reserved our home before covid. We were really happy with the house and the plot. We eventually decided to reserve it over other similar properties as Avant offered a deposit incentive of 15k and processed this on their paperwork as stamp duty paid. A really great incentive to purchase from them over other developers. However after the Chancellor introduced SD holiday to benefit house purchaser, Avant have decided instead to pocket this money and feathered their own pockets.They have frustrated the reservation agreement of 20k of incentives and have left us and maybe many others to decide there are now better options and not to buy from a developer who would treat their customers this way.It seems that Avant maybe the only builder doing this practice with many others passing the SD benefit on in another way.Shoddy company.
Andrew · 20 July 2020
Agent replied · 10 June 2024
Thank you for your recent review AndrewI understand that since your review was posted you have been advised that there has been a change to our previous policy on Stamp Duty incentives. As a business we always try to listen to our customers, and in this instance it was clear that the right thing to do was to change our stance and ensure that our customers received the extra benefit that the government Stamp Duty holiday afforded.As you should now have been advised, we will now retrospectively honour the stamp duty paid element of the incentive that we previously agreed to pay. This will apply to all buyers who had contracted with us with this particular incentive before the stamp duty holiday was announced and who completed their purchase on or after July 8.Please make your sales advisor aware if you wish to proceed with your purchase if you have not already done so to ensure that you do not miss out on the property you originally reserved.Best RegardsAvant Homes
★★★★★ 1/5
TrustpilotThe sales team were brilliant but…
The sales team at klypper village clipstone were brilliant but unfortunately that's where it stops , our " house " is terrible we have so many snags it's a joke some that we picked up at our home demonstration were not done even before we moved in , we are selling up already ( only been in 3 months ) as this no longer feels like a home and we don't want to endure weeks if not months of tradesmen coming in and out the house some people on this estate have been waiting over a year to get things sorted I keep getting the same response from customer service about the covid and people not wanting to in or not returning work blah blah blah but they have a full workforce on site cracking on with finishing other houses to sell
Steve · 8 July 2020
Agent replied · 10 June 2024
Thank you for taking the time to review us Steve.We are sorry to hear that you have experienced delays in getting your snagging issues resolved due to the Covid-19 pandemic, and the frustration that this has caused.Having spoken to our regional team they have confirmed that the issues you have are now booked in to be resolved at a time that best suits you. Kind RegardsAvant Homes
★★★★★ 5/5
TrustpilotGreat customer service
The houses for spacious and well equipped. Advant homes has also considered the needs of the disabled and people going on for later stages of life.Cath was very helpful and informative nothing was to much trouble for her to explain. I would definitely be advant homes
Dennis · 7 April 2023
★★★★★ 1/5
TrustpilotBuyer be very aware if you buy from Avant!
If you buy a home from Avant please make sure you ask about the whole development and get answers from them in writing. A number of us have purchased on phase 1, having been told that phase 2 was a similar Avant development to now find out it never was to be and is in fact to be a large social housing estate. Nothing against social housing but Avant tend to be higher end in terms of new house purchases and there are now a number of houses for sale on our estate and none selling. Do your homework with Avant as they are not always truthful with their answers sadly. Three other developers in the area have delivered on their development plans as per initial plan. I will never buy a new house again and definitely not from Avant which is very sad as their designs are great.
SC · 1 July 2020
Agent replied · 10 June 2024
Thank you for taking the time to leave a review. All of our sales staff are fully trained and kept well informed about the properties they are selling and also the site on which they are located. They are also well aware that development schemes can be subject to change. We are therefore confident that no sales executive would offer any assurances about future development phases, particularly concerning land that has not yet been acquired. We promote honesty in all respects and if you consider that the company has provided misleading information, we would be very keen to receive evidence of such an occurrence, so we may investigate it. As you may be aware, the Government is tackling the current housing crisis by encouraging wider participation in the provision of affordable social or shared ownership housing on new development sites. Housing Associations are also being encouraged to invest in new housing stock to increase the availability of good quality affordable homes. This is providing opportunity for those less fortunate who, without such assistance, are simply unable to get onto the property ladder or access suitable family accommodation. That said, the development on the land you are referring to is not within our control as we do not own it, and thus unfortunately are unable to comment on any future plans the landowner may have for it.Many thanksAvant Homes
★★★★★ 5/5
TrustpilotAvant Home Wynyard
We are delighted with our new home. Avant have surpassed our expectations of buying a brand new home and indeed all of our reservations were unfounded. Their part-exchange process was very straightforward and fair. Matthew, their sales representative was very supportive, helpful and informative. The Customer Service and site staff have been excellent throughout. George, the Site Manager, is very attentive and reassuring and we are confident that once the snagging is complete we will have our perfect home. We are impressed with the build, design and the attention to detail and would highly recommend Avant Homes.
Alison · 11 June 2020
Agent replied · 10 June 2024
Thank you so much Alison for your fantastic review!Whenever we hear the words "delighted", "fantastic", "straightforward", "attentive" and "impressed" we cant help feeling really pleased that we have a happy customer and we delivered what we set out to do.The team will get onto the few snagging issues very soon hopefully, and as you say, you will soon have your perfect home.Thank you again - it means a lot to usBest wishesAvant Homes
★★★★★ 3/5
Trustpilotmould
Had our home for 3 years now we had a lot of snags we got everything done. But 1 snag had to be done 3 times it was the seal on the bath it has come back again it is only at the shower end the mould is coming back this should not happen in a new build. It has got worse I sure they cannot of use the right seal. And the paint on the front door has starting to peel off again we had this done last year. This what I have received Good afternoon, Thank you for your email. I am sorry, as your two years defects warranty expired on 24 March 2019 and due to the length of time it has been since the issues were rectified I’m afraid I cannot arrange for someone to attend. I am sorry, Avant Homes are unable to assist further in this matter. Kind Regards Bethany OakleyCustomer Liaison Assistant
Sarah · 9 June 2020
Agent replied · 10 June 2024
Thank you for taking the time to leave a review Sarah. We have spoken to our North East Customer Service team and they do not have any record on our system relating to an issue with the paint on your door. Please can you email them at customerservices.northeast@avanthomes.co.uk with a picture of the issue and they will respond and advise accordingly. In relation to your bath and sealant this is usually down to a general maintenance issue however if you raise this on the same email as above, the team will be able to share with you what steps you can take to prevent this occurring in the future.Best Wishes,Avant Homes
★★★★★ 1/5
TrustpilotCustomer service is terrible
Customer service is terrible, many calls, hardly any action. You are fobbed off with the promised of action yet very little occurs. Still have approx 30 snagging issues left after 2 years including from poor quality tiling, faulty oven, faulty hive heating, faulty kitchen doors; replaced more than once due to pickling on the edges. Generally poor finish on what is supposed to be the wow factors, kitchen, staircase and bathrooms.The 'amazing' spec are actually quite cheap parts and looks terrible. Most of our estate has long term issues with Avant, as does the council as they've not even wired up the streetlights despite completing the paving.The house structure itself is ok, but when you live with the design you see its quite poor and wastes space.You're better off buying a basic build and paying extra from specific traders where you can monitor each job properly.Threatened me with lawyers when I put a fence up, but promise to remove but don't the lamp post they placed inside my boundary!About to complain direct to NHBC.Edit 06/06/2020 still not contacted despite comment below.This is normal :(
Chris · 6 June 2020
Agent replied · 10 June 2024
Thank you for taking the time to leave us a review Chris. We have spoken to our Midlands team and can confirm our Customer Service Manager is going to make contact with you directly to talk through the points raised in your review, with a view to resolve any issues we can.Thank you for bringing this to our attention.Best RegardsAvant Homes
★★★★★ 5/5
TrustpilotCannot fault Avant
We moved into our Avant home just over a year ago and we are still as delighted with it now as were then. We are in Bishopton, part of a much larger development than just Avant. We initially were going with Stuart Milne, but after seeing the Avant show homes, we were sold. We have had a few snagging issues as any new house would, but the response and the service has been excellent, with each issue dealt with swiftly to our satisfaction.We have always felt that nothing was a problem, from reserving through to snagging - site staff have always been very helpful. It’s the best move we’ve made, totally delighted, Debbie Hubbard
Debbie · 6 June 2020
Agent replied · 10 June 2024
Thank you so much for your review Debbie!Its fantastic to hear that you love your new home and that the service you have received throughout your journey with us has been appreciated. To hear that a year in you are still as happy as the day you moved in is exactly what we aim for - and the feedback you have given means a lot to the whole Avant team.Thanks again and kind regardsAvant Homes
★★★★★ 1/5
TrustpilotPoor customer service
We bought an apartment in November, and we have been 3 months without an intercom so never know when anyone is outside with a delivery. We have contacted Avant several times, and they do not return your calls, or promise to get back to you, and don’t. It’s appalling. We have also been waiting for a faulty kitchen cupboard door to be replaced since the day we moved in. First it was stolen from their offices, the second door was the wrong size, and they never turned up with the third. Now they aren’t returning our calls or say the will get back to us, and don’t. They try to use Coronavirus as an excuse, which is pretty poor considering this has been going on before the Coronavirus problems even started!The finish of the flat is not great. We have had to paint door frames ourself as the painting done was poor and patchy. If we wait for Avant we would wait forever, and some of the plastering work leaves a lot to be desired.Come to discover that this company is all top show, but when it comes down to helping their customers, they don’t give a monkeys!!!We have raised a formal complaint Stage 1 with the Refional Head of Customer Service, or whatever she claims to be. We are supposed to receive an acknowledgement within 24 hours. 12 hours on an no acknowledgement. We aren’t holding out hope of getting one. Suppose that is the fault of Coronavirus too.UPDATE 30th MAY: The Head of Regional Customer Services contacted us. Made us a promise that someone would contact us about the intercom not working by yesterday afternoon, and this has not happened. She does not respond to emails unless you complain on Trustpilot by the look of things. We have given her until Tuesday or we will be escalating our complaint. Very poor show!UPDATE: June 2nd were advised that the intercom will be fixed at 10am tomorrow. Not before time we say!
M · 2 June 2020
Agent replied · 10 June 2024
Thank you for your review Mrs CharlsworthWe are very sorry to hear that you have been experiencing some difficulties getting certain issues resolved with your home. We have spoken to the Head of Customer Services in your region who has committed to contacting you today.Hopefully this will allow us to progress things for you.Kind RegardsAvant Homes
★★★★★ 5/5
TrustpilotLewis is great
Our sales advisor Lewis from Greenlock Place has been great. Lovely guy and very professional, explains everything really well, and fills us with confidence about the property. Thanks Lewis.
David · 15 May 2024
★★★★★ 5/5
TrustpilotExcellent Avant Team at Fitzwilliam Grange
We recently moved into our first Avant home. We have been so pleased with the service we have received throughout. From our first initial contact with Lindsey and Lucy in the sales team we have been impressed to moving in and having the site team Ash and Steve and customer service of Lisa chasing our sale and Jade helping with our snagging too. They have been professional, friendly and supportive at all times, they have gone above and beyond to make us feel welcome and settled in our new home and they have ensured every detail has been covered to the very highest standard. We would highly recommend the whole team and the service we have received has been faultless.
Kirsty · 15 March 2024
★★★★★ 5/5
TrustpilotReserved a home at the Highstonehall…
Reserved a home at the Highstonehall site in Hamilton and have to say that the sales team have been amazing. Very keen to help us where they can and have shown flexibility along the way. Unfortunately, we needed to pull out of the purchase due to the Covid Crisis so I cannot comment on the build however, the customer service is excellent and (in particular) Sandra, couldn’t do enough for us. We hope to return at some point in the future to buy from this fantastic house builder.
Alan · 8 May 2020
Agent replied · 10 June 2024
Thank you for your review of Avant Alan.Sorry to hear that you were unable to complete on your purchase as you had hoped. Indeed, these are difficult times for all concerned, and sometimes we cant control everything as we would like.I hope that some time in the near future you are are able to visit us again when things are more certain for you, and maybe you can start the Avant journey with us once more. We would certainly welcome you back with open arms!Good luck for the futureBest WishesAvant Homes
★★★★★ 1/5
TrustpilotWe bought a house from avant around 6…
We bought a house from avant around 6 months ago and I am shocked at the service we have received. Our roof starting falling to bits and they have blamed high winds and say they will not fix the issue. I definitely didn’t expect a brand new house to start crumbling with a bit of high wind especially when high winds are common in the north of England.Would no recommend to anyone.
Chris · 31 January 2022
Agent replied · 10 June 2024
Hello ChrisThank you for leaving your feedback. Hearing from customers is very important to us so that we know what we are getting right, and what we can do better. I’m sorry to hear that you have not been satisfied with Avant Homes, but we’d be keen to learn more so that we can assist you in any way that we can.In order to investigate this issue further, please could provide us with:- Your full name- Which Avant Development you’ve dealt with- And your plot numberYou can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
★★★★★ 4/5
TrustpilotDanetre Place - Daventry
We absolutely love our new home from Avant Homes. Nat J & Rob (sales office) have both been great and guided us through our purchase. If we've had any questions they have always replied & if the answer wasn't known we would receive a reply within the promised time scale. You as their customer are their priority.We did find it frustrating/stressful having to chase the 'internal PX teams' for the various purchase process stages to be actioned, (not the site office as they were chasing for us too). Laura, (after sales on site) has been great too, she keeps us updated with any snagging we may have (unfortunately, you can't escape it in a new house), everything is being addressed, it may not be overnight but there are lots of houses on the development that Laura deals with. We have no concerns, we know Laura will sort whatever snagging we have.All Avant's tradesmen have been polite, turned up on time & cleaned up after themselves.The team on site are very professional, friendly & approachable. Nat & Laura have maintained contact through COVID-19 to offer support, they've not disappeared.Should we ever move from our new home we would definitely purchase from Avant again, we are very pleased with the quality & workmanship... mind you that's so long as we have Nat & Rob to help us along the way with Laura waiting.
Dann · 28 April 2020
Agent replied · 10 June 2024
Thank you so much for your lovely review Dann. To hear all the names of your Avant team mentioned in such a positive manner is exactly what we love to see. Knowing that you are happy and settling into your new home, and still feel fully supported by Laura after you have moved in, is fantastic.We will investigate our PX processes further to understand how we can improve. Thanks again for taking the time to leave a review in this challenging time.Best WishesAvant Homes
★★★★★ 1/5
TrustpilotWas very interested in a property on…cormorant road
Was very interested in a property on this lovely estate but was put off by housing association property’s on the estate that are scruffy and with over grown grass and weeds and barking dogs! Did mention this to the sales office and they told me the HA tenant were on holiday must be a long holiday grass a meter high! Lovely estate being let down by HA tenants that don’t give a toss
NIGEL · 22 July 2024
★★★★★ 5/5
TrustpilotThank You
From the very first contact all staff were extremely helpful and informative. Most importantly they always, yes always, did what they said they would do. When there was an issue that needed resolving it was easy to talk it through and get an answer.On moving in the house was completed to a high standard and whilst there were (and no doubt still will be) a number of snagging issues, which you expect in a new build, it was and is easy to report them and they have been resolved, one by one and the people who have turned up to sort things out have been polite and engaging whilst being professional.Even in these exceptional and difficult times we have continued to have contact and updates and we are confident that issues will be resolved once it is possible for trades people to enter our house to do so.We can only speak highly of the level of service we have received from Avant Homes and their staff. Additionally we are absolutely delighted with our new home and we are looking forward to many happy years here. We have got over the inevitable stresses of moving, with a great deal of help from the Avant team.We would like To go on record to express our thanks to you all and we wish everyone at Avant the very best for the immediate future.Andy and Maggie Street
Andrew · 8 April 2020
Agent replied · 10 June 2024
Thank you for taking the time to write a review Andrew, it really is genuinely appreciated. We are happy to hear that you are delighted with the level of support you have received and that we have delivered on our promises to you. These are really difficult times for everyone in the country, and whilst we are all having to stay safe and “pause” on some of the work that we would ordinarily be doing, you can be rest assured that we will pick up the baton as quickly as physically possible once it is safe to do so. Thanks again for the lovely feedback.Best Wishes,Avant Homes
★★★★★ 2/5
TrustpilotMoved in January 2020
Moved in January 2020, 5year rent to buy, definitely will not be buying and so pleased I hadn't bought it. We're charged a monthly maintenance fee of £11 which we weren't told before we signed the forms, for what I do not know but nothing to do with my own house or boundaries (I've spoken to some in the street who don't even get charged, bit sly how they work it tbh imo). The bolt on the back gate didn't line up with the catch on the opposite side lazy workmanship but easily fixed so thought nevermind. After a couple weeks we got a leak coming through the kitchen ceiling and one of the bedroom ceilings which turned out to be the pipes. Few months in we saw neighbours opposite having their roof scaffolded so obvs guttering or tile issues. Very thin walls, windows & doors not fitted the best either so can hear next door AND outside. No boundaries on gardens so people & kids cut through & let their dogs dirty on your garden. Also, ventilation isn't very good & seals in bathroom & kitchen especially, quite a lot of black mould which just keeps coming back. 4yrs on we have another leak in the same upstairs bedroom which could either be guttering OR pipes again, also a big circle of black mould where the leak was (have to wait 2months for believe housing to come out due to the amount of people having problems due to the recent storms). Garden has no top soil they've used clay so is constantly flooded if it rains, boggy so if you like a nice garden you'd have to pay a fortune to dredge it all up. Highly recommend to go elsewhere. Personally, if I buy I'm looking at older houses/estates, newbuild estates are like sardines ya can't move, everyone has 2-3 cars aswell so the traffic is horrendous. Can't wait to be in a position to move out.
Roxanne · 9 March 2024
★★★★★ 5/5
TrustpilotGreat first-time buyer experience thanks to Avant.
I had a great experience with Avant Homes at their Mapplewell site. The staff were very helpful, and constantly kept me updated with the build progress. A week before the move the site manager took us around the house, and this was REALLY useful. My advice, take a pen and paper with you as the amount of important stuff that gets covered is mind-blowing! The site manager did a great job and helped me to get to know everything in the house in great detail. The house could have done with an extra hoover and a once over on exchange day, but that's just me being a little picky! Overall, a great experience with Avant and would recommend to anyone, especially first time buyers!
Tom · 27 March 2020
Agent replied · 10 June 2024
Thank you for taking the time to leave a review Tom. It's brilliant to hear how much you have enjoyed your experience with us and we really appreciate your feedback so will be sure to pass this onto the team. Wishing you all the best and many happy memories to come in your new home.Best Regards,Avant Homes
★★★★★ 5/5
TrustpilotFantastic work by Laura the Ava…
Fantastic work by Laura the Avant technician today. Sorted the vast majority of our snags out in just one day.. She went above and beyond with the work and is a credit to Avant homes. Thanks Laura. Good work.
MR · 29 September 2023
★★★★★ 5/5
TrustpilotGreat to be in Martin's Reach
From our initial visit to see the show homes, through discussions about reservation, fixtures and fittings, all the way to purchase and moving in day -- we received an excellent and personal service from Avant Homes.We purchased a new 3 bed semi-detached property on the Martin's Reach development in Wollaton, Nottingham; and have been delighted with (just about) everything since we moved in before Xmas 2019.As expected, there have been some minor snags, but these have been assessed, logged and resolved in a timely manner. Nothing has been too much bother to the Avant Homes team.Special thanks go out to Annabel, Luke and Nav -- who have all cared about us from our initial enquiry through to supporting us as residents of Badger Vale.We recommend Avant Homes to anybody looking to purchase a new build home from a professional and caring builder.
Rob · 24 March 2020
Agent replied · 10 June 2024
Thank you for taking the time to leave a review Rob. It's fantastic to hear you have enjoyed your experience with us, we will be sure to pass on your great feedback to Annabel, Luke, Nav and the team as we are sure they will be delighted. Wishing you all the best and many happy memories to come in your new home.Best Regards,Avant Homes
★★★★★ 5/5
TrustpilotVery happy in my new home
I would just like to express how delighted I am with my new build at carnethey heights in Penicuik and to joe sales advisor onsite there she showed great compassion was always very helpful and friendly every time we visited the site nothing was a chore for her when we went to choose our new kitchen and tiles as their is such a large choice and with her help it made it a bit easier also looking at the show homes gave us some ideas well the big day came exactly when they said it would be and arriving on site that day we were greeted with Shaun site manager who was so helpful and concerning making sure we new how everything worked as the equipment Is very modern also the first week of being here he he came to see if everything was okay which we could ask any thing we were not sure of also taking our rubbish away as we had to wait on the council delivering our bins also to thank the general workers on site are always their to listen if you have a problem that’s what happens when their is someone like shun and Mitch to run an excellent site last but not least susan Housing manager who plays a big part in many developments thank you
Mrs · 21 March 2020
Agent replied · 10 June 2024
Thank you for taking the time to leave a review Mrs Ferguson. Its brilliant to hear you are happy with your home and that you have been provided with great customer service. We will be sure to pass on your lovely feedback to all the team at Carnethy Heights. Wishing you all the best and many happy memories to come in your new home.Best Regards,Avant Homes
★★★★★ 5/5
TrustpilotGreat experience visiting your Avant…
Great experience visiting your Avant site at Skelton Lake. My partner and I visited Lewis and were immediately welcomed by him. He took the time to explain different options to us including the different home styles to suit what we’re looking for as well as showing us around. Lewis also took the time to send us some additional information for us to think about. Very knowledgable of the site and what’s to come and made us want to move there. Hopefully we can!
Aaron · 4 March 2024
★★★★★ 1/5
Trustpilotdelayed yet again!
Well... here I am again. Surprise Surprise. Based on my original review we were supposed to complete end of April. After numerous calls I have now been advised that we can't complete end of this month and will now go onto May! Pointless even writing any more as they couldn't even respond to my first review!! no outcome or conclusions just stated sorry we don't have any further information! hmmm
Mr · 20 April 2022
Agent replied · 10 June 2024
Hello Mr Jogia I'm sorry to hear that you're unhappy with the progress of your house. I appreciate it is a frustrating time for you. However we did reply to your initial review which you made on the 5th April. We replied on TrustPilot on 6th April and we have exchanged multiple emails with you over the last few weeks. We have been made aware that your Sales Advisor has been in touch with you at each key stage of your build and can give further information as to why there have been delays. If you have further questions about your property please contact your Sales Advisor or midlands.enquiries@avanthomes.co.uk Kind regardsAvant Homes
★★★★★ 5/5
TrustpilotExcellent service by Lewis at skelton Leeds
Excellent service by Lewis at Skelton gate Leeds, helping us with our part exchange. Lewis has been very efficient and friendly from the start. We look forward to completing the rest of our house journey with him.
Laura · 12 November 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
