5/5
GoogleThese were absolutely fabulous, and was only a tenant! . I wish they'd come back to horwich
Trusted Agent profile · Horwich
Westpine Property Lettings & Management Horwich reviews
★★★★★
18 reviews across 2 platforms
87 Winter Hey Lane, Horwich, BL6 7PA
Westpine Property Lettings & Management's office in Horwich, at 87 Winter Hey Lane, is rated 4.7 out of 5 across 18 reviews on two platforms, including 17 Google reviews rated 4.7.
Reviews
Every review we hold for the Horwich office, from every platform, shown as written. First names only.
Google5/5
GoogleI have used Westpine for the past 7 years until I recently sold my rental property. My experience of Westpine has been entirely positive and I've been really impressed with how knowledgeable, helpful and approachable Stuart and Michelle have been. The property has been managed very smoothly with great communication. I have always received a prompt response to any queries or issues raised and it genuinely feels like nothing is too much trouble. The fees are also very competitive. The final thing for me which has really made this place stand out is the great service I've received since I stopped renting. The property has been empty for several months, with the agent being fully aware it was due to be sold. They have therefore had no current or future income expected from me but despite this they have continued to be wonderful and very efficient in dealing with issues that needed to be followed up post-tenancy as well as helping me out with a recent query from the buyer. I cant rate them highly enough and would not hesitate to recommend Westpine to anybody looking for a responsible and capable letting agent. Thanks again for all your help and support.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleLet me put it out there, as someone who has rented properties for the best part of 10 year I can safely say "I'm not a fan of lettings agencies" - I was fully expectant to feel the same way during a recent 8 month tenancy with Westpine however I can honestly say they have been absolutely fantastic and have flipped my opinion. Stu, lynne and Michelle are an absolute credit to their profession. Every time I had any kind of query whatsoever, they were only a phone call or a same day reply email away, and this was on a consistent basis throughout my whole tenancy, what's more is, their friendly and approachable manner, whenever i got in touch I was always greeted politely and personably and everytime without fail they resolved any issue or query, whereas with previous companies the customer service has been atrocious often having to chase up my queries for weeks and being treated as if I am a chore. I strongly recommend anyone looking to rent a property in the area to get in touch with Westpine, and wish the team well going forward. You guys have been sublime. Thank youPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAfter experiencing another letting agent that was to say the least a shark, it was a breath of fresh air to come across westpine who put up with my constant questions so I would not fall into the same trap They are a small team which gives you the personal touch, you deal with the same people all the time They are very professional & do their utmost to help whenever possible They do exactly what they say they are going to do with regular inspections & reports I had a fully managed package & anything that needed sorting out they did without any hitches I would fully recommend westpine & it’s a pity there are not more review sites for these to sort out the good from the bad, westpine would certainly be top of the league in my book
1/5
GoogleAbsolutely shocking estate agents. Only interested in money and the landlord's interests. Will walk all over tenants. Have experienced these agents attempting to both charge me for damage already present and also use dishonesty to try and renege on promises. AVOID!!!
Agent replied · 31 May 2023
Thanks for your ‘review’. Westpine Lettings treat all our tenants with respect and fairness. In your situation, we successfully negotiated for you to be released early from a fixed term tenancy at your request due to a change in your circumstances. Unfortunately we found that during telephone conversations with our staff, you heard what you wished to hear rather than what was actually said by our team. This happened on numerous occasions and subsequently led to you accusing all our staff of being ‘liars’ and becoming rather abusive. Despite the rent always being paid on time, we would not consider renting to you again due to your aggressive nature.
5/5
GoogleAlways kind ajd keen to help show you round the plethora of houses they have to offer.
5/5
GoogleRented a property for 3 1/2 years, the staff where all really great, friendly and welcoming. Helped me out with any issues promptly and efficiently. Really great letting agents.
5/5
GoogleWhat can I say? An acquaintance recommended Westpine for getting my second property earning for me. They are a very professional outfit and succeeded in getting my property let where other agencies had failed.
5/5
GoogleWestpine gave us great feedback on letting our property, with a good range of options; they are a friendly, helpful company and I would not hesitate to recommend them
5/5
GoogleGreat service, at long last a letting agent who know what they are doing - and care enough to make it happen
5/5
GoogleGreat service and really friendly staff. Took the stress out of house hunting and found exactly what we were looking for.
5/5
GoogleVery helpful and approachable staff
5/5
GoogleAll the staff at West Pine are so lovely and professional. Would definitely recommend.
5/5
GoogleA very professional and energetic letting agency, excellent service and rates to landlords.
4/5
GoogleGood friendly staff who help and advise in any way they can.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
FacebookRating only, no written review.
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