5/5
TrustpilotProperty Management
Been very pleased with Property Management team at Hamptons. Danish Ashraf is very responsive and understands my requirements.
Trusted Agent profile · Horsham
Hamptons Horsham Sales reviews
★★★★★
1,572 reviews across 2 platforms
64 West Street, Horsham, RH12 1PL, RH12 1PL
Part of Hamptons, see every office.
Hamptons's office in Horsham, at 64 West Street, is rated 4.3 out of 5 across 1,572 reviews on two platforms, including 139 Google reviews rated 4.7.
Reviews
Every review we hold for the Horsham office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleVery good service and nice experience..Thanks to Hampton
Agent replied · 8 October 2025
Thank you for your kind words and for choosing Hampton. We're thrilled to hear that you had a great experience with our service. Kind regards, Lucy Mawer, Customer Feedback and Support Team
1/5
TrustpilotDishonest
Why was i told by a Hamptons agent in West Hampstead that Countrywide has nothing to do with Hamptons when they are apart of the group and it states on the Hamptons site at the bottom of the page (Hamptons is a trading name of Countrywide Estate Agents Limited) Hamptons Estates Limited is an agent and subsidiary of Countrywide Estate Agents Limited and even have the same registered office. Why was i told a mistruth by your agent?
5/5
GoogleWe had a great experience with Molly and the team at Hamptons, they helped us secure a lovely rental property. Service was attentive and excellent. Molly helped us secure the tenancy, even though we did not have standard renter profiles (regular income etc), all up a brilliant experience.
Agent replied · 24 October 2024
Thank you for your review Ian. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
TrustpilotVery responsive and helpful
Very responsive and helpful to us as tenants, which is really appreciated. Madeleine Turns has been an excellent property manager and has helped us to sort any enquiries or issues quickly. Thanks!
5/5
GoogleI have used Hamptons Letting for many years and have always been looked after very well. Recently they suggested a short term let on my rental in Birdham, as they now have it on the market, and it is not yet under offer. Within two days they presented me with a Prospective Tenant, and rapidly climbed small mountains to ensure I had all the information and references needed to make a rapid decision. The lease ,and the inventory inspection and handover happened within three days ,and the client is now in and settled. I have never experienced a more competent and friendly team in this industry.
Agent replied · 24 October 2024
Thank you for your wonderful review Andrew. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
5/5
TrustpilotDanish Ashraf is a class act
Danish Ashraf has single handedly transformed my experience of Hamptons.
Agent replied · 22 September 2026
Thank you for taking the time to leave such a fantastic review. We are delighted to hear about the positive difference Danish has made to your experience with Hamptons. Your comments perfectly reflect the qualities we value most in our Property Managers, and it is wonderful to know that his proactive approach, professionalism and commitment have provided you with such confidence and reassurance. Managing challenging situations is never easy, and it is especially pleasing to hear that Danish remained calm, professional and solution-focused throughout while working to achieve the best possible outcome for all parties. We're also glad that his sense of humour helped make even the more difficult situations a little easier to navigate. Your feedback is greatly appreciated, and I will ensure that your kind words are shared with Danish and his management team. I know he will be thrilled to receive such high praise. Thank you once again for your continued trust in Hamptons. We look forward to supporting you for many years to come.
5/5
TrustpilotAn excellent company to rent a property with!
I’ve been renting a property with this firm since 2017 and recently having run into certain financial difficulties-this company negotiated a contract which would help me manage my finances and keep the landlord happy. The exemplary and very kind service was with Renewals Consultant Sara-Louise Wood. She took into account all sides of the negotiation and worked a suitable arrangement, very quickly, in order to remove any stress. I would definitely recommend renting with Hamptons, they are worth the money you pay, and although the three different contract renewal consultants I’ve dealt with were good, Sara-Louise has been the best. A great professional yet compassionate person.
5/5
TrustpilotFriendly
Friendly, helpful and professional staff achieved a good result for us in difficult market conditions.
Agent replied · 22 September 2026
Thank you for taking the time to leave this review. We are delighted to hear that you found our team friendly, helpful and professional, and that we were able to achieve a good result for you despite the challenging market conditions. Your feedback is greatly appreciated. We wish you all the very best for the future and thank you for choosing Hamptons.
1/5
TrustpilotAvoid like the plague
If you are considering hiring Hamptons to let and/or manage your property, I would strongly recommend you don't.
Agent replied · 22 September 2026
Thank you for taking the time to leave your review. Providing a high standard of customer service is extremely important to us, so we are naturally disappointed to read about your experience. We take all feedback seriously and would welcome the opportunity to look into your concerns in more detail and address the points you have raised. Please contact us at customercare@hamptons.co.uk with your details so that we can investigate thoroughly and respond appropriately. Thank you again for bringing this to our attention.
5/5
GoogleWorking with Hampton and in particular Tommy was a genuine pleasure. The professionalism and knowledge was wonderful. Even with a complex sale Tommy was at ease and gave us the confidence that we would get our dream home. Couldn’t recommend Hamptons enough. Thank you !
Agent replied · 24 October 2024
Thank you for your wonderful review Kevin. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
5/5
GoogleJodie was amazing in dealing with some issues we had moving into our new rented property. She was by far the most efficient, patient and kind letting agent I have ever dealt with and made a stressful situation much easier. Petrina, the managing agent, was also extremely understanding and very efficient in dealing with our requests. So far, we could not have asked for better letting and managing agents for our property.
Agent replied · 24 October 2024
Thank you for your review. Customer service is very important to us and we are thrilled to hear Jodie and Petrina provided you with a 5* service. We are especially pleased to hear Jodie was patient and kind in her approach, and Petrina has been efficient and understanding since taking over management. We look forward to sharing your review with the team, thank you again!
5/5
TrustpilotIt was smooth process to buy a property from Farnham Hamptons
We just bought our home with the help of the wonderful Farnham Hamptons team and honestly, they were an absolutely helpful team, especially Riccardo Sapia, and Caroline Holley. They weren't just attentive, they were truly there for us, every step of the way. Surprisingly, they even seemed to know more about the process than our own solicitors did. From answering our endless questions to smoothing out every bump we encountered, they transformed what could've been a stressful journey into something straightforward. We couldn't be more grateful for their support and professionalism. Buying a home can be tough, but it was easy with Farnham Hamptons, Great thanks to Riccardo Sapia and Caroline Holley.
5/5
TrustpilotExcellent service received to date!
I have been with Hamptons for over a year now, great service for this beautiful one bedroom studio flat in the heart of Knightsbridge. You can hear all the noise from ground level even the chatter through the windows but the flat has been worth it. The residents are simply amazing. Since then Amy Goldstein has been very much on top of the management of the property. She replies promptly and will ensure if something requires to be fixed it will be escalated. Thus far, great service received to date.
5/5
TrustpilotExcellent service from Ayo
Excellent service from Ayo. Prompt, accurate and responsive. That’s all you need!
Agent replied · 22 September 2026
Thank you for your kind review. Prompt, accurate and responsive communication is exactly the standard we strive to deliver. We greatly appreciate your feedback
5/5
TrustpilotGood communication and very fast…
Good communication and very fast response to the maintenance service
Agent replied · 22 September 2026
Thank you for your positive feedback. We're pleased to hear that you found our communication to be good and that the maintenance issue was responded to quickly. We strive to provide a prompt and efficient service, and it's great to know this was reflected in your experience. Thank you for taking the time to leave a review.
1/5
Trustpilot⚠️ HORRIBLE EXPERIENCE AS A BUYER - AVOID HAMPTONS BLACKHEATH!! ⚠️
Agent replied · 22 September 2026
Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your experience when arranging a viewing through our Blackheath office. At Hamptons, we aim to provide a professional and courteous service to all customers, and we are concerned by the issues you have raised regarding the communication you received and the way in which your enquiry was handled. We understand how frustrating it can be when a viewing appointment cannot be accommodated at a preferred time, particularly when travel arrangements and other property viewings have already been planned. We take all customer feedback seriously and would welcome the opportunity to investigate your concerns further. If you would like us to review the matter, please contact our Customer Care team at customercare@hamptons.co.uk, providing your full name, contact details, and any relevant information relating to your enquiry. Thank you again for bringing this to our attention.
5/5
GoogleWe would highly recommend the Hamptons team in Horsham! One of few agents that can properly sell with a very professional and focused team - who really know their craft. With so many agents simply relying on houses selling themselves Hamptons stand out miles ahead of their competition.
Agent replied · 8 September 2025
Thank you so much for the glowing review! It’s incredibly rewarding to know our dedicated and skilled team made a strong impression. Our goal is always to go above and beyond for our clients. Warm regards, Maggie, Customer Feedback and Support Team
1/5
TrustpilotHave had the sad experience of them…
Gaslighting experts.Have had the sad experience of them managing my flat in Notting hill if you can call it manage…They charge huge amounts but do not deliver. Do not use Hamptons. They will try and overcharge you on repairs like triple the price.They will try and get you to pay out for things not needed then argue with you about it.They won’t be available ever when you contact them. Always on leave. Communication is a joke.The tenants they find you will not pay rent will steal and there will be little consequence.They will mock you when you complain. I’d be happy to see Hamptons stop operations altogether I have never known of a worse so called high end estate agent!Update: Hamptons reply below is a standard thing nothing else has happen! I’m going elsewhere and expect my money back!
Agent replied · 22 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
1/5
TrustpilotStay away
Gaslighting experts. Stay away. Incompetent.When agent is informed of lack of service agent will try and tell you it’s your doing. I speak as a landlord. You pay a lot of money for management services but get the bare minimum service back. Constantly having to chase said agent in order to remind them of their job and tasks.Examples include: incorrect amounts paid out, no amount paid out, unanswered emails unanswered messages left at their local office. They’re really quick when it comes to getting their own fees but seemingly can’t be bothered when it comes to actually providing the service you pay for.When said agent is faced with complaints of said lack of service said agent will try throwing it back on you or find any excuse available. The majority of good agents has left this company and I can’t blame them.Everyday I hope things will improve but sadly it doesn’t or haven’t so far.
Agent replied · 22 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotOutstanding Service from Hamptons :Many Thanks to Mr Jordan and Ms Rita
We had an excellent experience buying our first home through Hamptons.Jordan and Rita were extremely professionals , knowledgeable ,so helpful and made our dream home possible as quicker than we expected .Being a first time buyers we didn’t know much about the processes.Rita and Jordan put us at ease , and always offered us good advises and dealt with everything in a speedy manner. I am really amazed with their dedications.Both were very dedicated in their work which made us very happy and very grateful.Overall, we had a safe and healthy journey with hamptons .Thanks for everything!!Highly recommended for first time buyers!!!
5/5
TrustpilotHighly recommend Bath Hamptons
I sold my house through Bath Hamptons office in April 2024 and from the first visit to completion the team was fantastic.Their advice was thoughtful, measured and professional. Their support and steady guidance during the stressful periods of selling your home was spot on.Special mention and thanks to Alexa and Neil in the Bath office.
4/5
TrustpilotTDS & Dispute settling
I do appreciate, Senior Deposit Manager, Ms Sarah Golder's from Hamptons in helping to settle the dispute with the tenants through TDS channel. Lots of paper work, email communications and effort have been organized to support this process. Honestly speaking, it is quite not a plesant one, but great and sincere thanks to the deposit team and especially heartfelt thanks to Sarah!
5/5
TrustpilotWell done Judy and the Maidenhead Branch of Hamptons.
I have been a landlord client of Hamptons since 1990, latterly with Maidenhead branch. The experience has not only been of a friendly nature, but their service and representation of my interests has always been professional, prompt and positive.Judy Palethorpe is the senior property manager at the branch and I wish to put on record my sincere and grateful thanks for all she has done to ensure the very best of outcomes for me over the many years.Thank you Judy!
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