Every review we hold for the Horsham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDirty smelly rats increasing there…
Dirty smelly rats increasing there rents for familys who are suffering the cost of living crisis STAY AWAY FROM THESE DIRTBIRDS
Conor · 27 May 2022
Agent replied · 22 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
TrustpilotI am a tenant and the property…
I am a tenant and the property management team is fantastic in their support to resolve any issues promptly. My property manager is relentless in helping sorting things out - top marks!
Hanne · 4 February 2020
Agent replied · 22 October 2024
Thank you for leaving us a review, we will ensure the property management team are made aware of your kind comments.
★★★★★ 5/5
TrustpilotReliable and Responsive
We have had a very good experience with Hamptons and our property manager Jocelyn. She has been very proactive in dealing with any issues as they have arisen and arranging for quotes and repairs quickly and efficiently while keeping us informed of progress along the way.
Jane · 23 February 2023
★★★★★ 2/5
TrustpilotUnpleasant correspondence with Selina…
Unpleasant correspondence with Selina Doran, when simply enquiring about a property. Judgmental and assumptive attitude about my situation, which left me with a decidedly bitter taste. Would not recommend.
Janet · 22 April 2024
★★★★★ 5/5
GoogleThe best letting agent in Horsham. Couldn't wish for a better team to deal with. Highly recommend.
J · 25 October 2022
Agent replied · 24 October 2024
Hi J, we are delighted that you enlisted Hamptons Estate Agents Horsham and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
★★★★★ 5/5
TrustpilotGreat service provided by Grace Campbell
Grace Campbell, who manages the property, dealt really well with our maintenance issue and sorted a washing machine replacement very promptly.
Thanos · 4 September 2024
★★★★★ 5/5
TrustpilotMy experience with Hamptons has been…
My experience with Hamptons has been with property management and my property manager has been Selen. She is efficient, prompt and always has the best interest of the landlord.
GU · 12 April 2024
★★★★★ 5/5
TrustpilotJulian Powell
Julian Powell, who manages my flat in Clerkenwell, has done a superb job, especially in arranging a speedy clean between tenancies. I am very grateful for all his help and efficiency.
Maureen · 19 March 2020
Agent replied · 22 October 2024
We are delighted to hear Julian has had such a positive impact on your experience with us and we look forward to sharing your feedback with him.
★★★★★ 5/5
TrustpilotPatryk has given outstanding service…
Patryk has given outstanding service since he came into the job.It is a delight to have a comptent person to go to when things go wrong.Much better service than previously.
Ms · 19 March 2024
★★★★★ 1/5
TrustpilotWe were repeatedly promised things by …
We were repeatedly promised things by the agent but as soon as we moved in (after first stressing us someone else was interested in the property) he pretended like what he has said never happened. Check the inventory report thuroughly as well as they had left things out. They use all the games in the book and make sure you get everything you are discussing in writing!
Astrid · 3 August 2017
★★★★★ 2/5
TrustpilotPoor service with change of tenants
Poor service with change of tenants. The person responsible did not coorodinate with the person who wrote the inventory report.
Nigel · 24 May 2022
Agent replied · 22 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
TrustpilotBest experience
Yoanna helped me to find the right apartment in Bath, she is very helpful and professional.She tries her best to ensure you have the best and easiest experience to find your new home.Definitely would recommend her and The Hamptons if you are looking for a new place in Bath or Bristol.
Dr · 4 July 2022
★★★★★ 5/5
TrustpilotEffective property management
Since Gemma Ward took over as property manager, our experience of the support delivered by Hamptons has returned to the levels of our initial years working with them. She is very responsive, thoughtful about the options available to address a problem, and follows up issues effectively.
Paul · 13 January 2023
★★★★★ 5/5
TrustpilotHamptons Chiswick
Laylee, Emily & Justin have been fantastic in completing the sale of our property in Chiswick. It is rare to find an agent who actually believes they are selling a property and need to be informed entirely about what they are selling. All three were exemplary and got us a great price for our property. Highly recommended.
Richard · 23 July 2021
★★★★★ 5/5
TrustpilotReview April Hamptons
April at Hamptons has been very helpful and prompt in responding to my queries. She is a great property manager and it is a pleasure to work with her!
George · 27 March 2024
★★★★★ 1/5
TrustpilotHamptons Whetstone AVOID
Hamptons Whetstone branch never showed for the viewing as arranged. I'll be buying my property through someone else.
Mr · 7 October 2024
★★★★★ 5/5
TrustpilotDane had gone above and beyond both…
Dane had gone above and beyond both with we bough a property and during our current sale. Thoroughly recommend Hamptons!
Sonia · 5 September 2024
★★★★★ 5/5
GoogleBy far the most superior letting agent staff in Horsham. Jodie, Jade and Nicole are fantastic and always go the extra mile to help. I can’t fault any of them and highly recommend.
James · 26 October 2018
Agent replied · 24 October 2024
Thank you for leaving us a review! We are very proud of the team in Horsham and appreciate you taking the time to provide us with your feedback, it is fantastic to hear they are continuing to provide a high level of customer care. Thank you again!
★★★★★ 5/5
TrustpilotDOWNSIZING
I was given a very personal experience nothing was too much trouble and I felt Fiona and her colleagues did everything they could to help me purchase and settle into my new home .
Vivienne · 6 December 2023
★★★★★ 5/5
TrustpilotAt last a good estate agent Pippa Kilby-Hamptons Godalming
I viewed a property recently in Godalming and it was really refreshing to have an agent (Pippa Kilby - Hamptons Godalming ) who absolutely knew what she was doing, had researched the property and had answers to all my questions. Unfortunately it is rare to find someone like this these days.
David · 9 June 2022
★★★★★ 5/5
TrustpilotVery good experience overall
I rented with Hamptons for 4 years in West Hampstead. Our property manager (Holly) was always helpful and responsive and any small issues with the flat were sorted out fast. Moving out was also smooth and we got our deposit back without hassle. Very good experience overall
Rodrigo · 21 November 2022
★★★★★ 5/5
TrustpilotHamptons has been responsive to my circumstances…
Hamptons has been responsive to my requests and supportive to issues and changes. They have actioned necessary works quickly and provided follow-up. Friendly and polite staff.
Andrew · 17 May 2024
★★★★★ 5/5
TrustpilotAppliance repair
Recently my washing machine tripped the whole flat’s electrics. First thing Monday morning an appliance specialist was sent to the house to have a look and resolved the problem. Petrina ensured the specialist visited promptly and followed up what would happen if it couldn’t be fixed.
Penny · 19 December 2022
★★★★★ 5/5
TrustpilotAmazing Service Stratford Upon Avon Branch
We have been letting our property through Hamptons in Stratford Upon Avon for 19 months. We recently had new tenant and the change over was only 4 days. We needed essential works completed before new tenant arrived. We was on holiday and Olivia (Lettings Negotiator) was amazing supplying and coordinating contractors to complete the works within 48 hrs! Amazing service.
Juliet · 17 September 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
