Trusted Agent profile · Horsham
★★★★★
1,589 reviews across 2 platforms
64 West Street, Horsham, RH12 1PL, RH12 1PL
Part of Hamptons, see every office.
Hamptons's office in Horsham, at 64 West Street, is rated 4.3 out of 5 across 1,589 reviews on two platforms, including 149 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Hamptons Horsham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Horsham.
Every review we hold for the Horsham office, from every platform, shown as written. First names only.
5/5
TrustpilotHamptons have been great to deal with
Hamptons have been great to deal with. Extremely helpful and available for any questions whilst I reminded myself of the processes of the rental market. All members of the office were kind from the first day I had to deal with them. Thank you. I am grateful to you all.
1/5
TrustpilotHamptons international home from home
We hired a holiday property from Hamptons international but they didn't supply us with the key code to get into the property rang numerous times and also mobile number straight to answerphone also left a message but they never got bk to us luckily an hour later the owners arrived. Extremely poor service
Thank you for leaving us a review. Customer service is very important to us and we are naturally disappointed to receive your review. Please do email customercare@hamptons-int.com with any further information so we can look into your experience in more detail. Thank you again.
3/5
TrustpilotWe rent a home in Farnham through…
We rent a home in Farnham through Hamptons and used to have a really great property manager, issues were resolved quickly updates were given quickly and in a pleasant manner. Now that she's left we spend ages chasing her replacement the service is really awful and the property manager is down right rude. Really dissapointing and makes us now look to move away. It seems like the care has completely gone.
5/5
TrustpilotGreat and realiable
Joe and the team made the move in experience really straight forward. During our tenancy Joe and Hamptons have been really responsive with any maintenance issues that we have had.
4/5
TrustpilotCompetent
Competent, professional and friendly. Amy has been super helpful
5/5
TrustpilotA young stand out professional.
Businesses are only as good as their people. In Jacob Forster, Hampton's have a real asset. In the whole buying and selling process, he was the only person who delivered a quality service. From day one when he stayed late to show us our new cottage, to the day of exchange where he was still working to dot the i's, I cannot recommend this young man highly enough. In fact I would employ him personally - that's the best testimonial I can give. Ask for him by name 👍
1/5
TrustpilotBroken item never refunded
Rented via Hamptons until 2019, when we moved in the cleaning and repairing of the flat that we requested had not been done, there was broken glass and wood in the cupboard, doors were broken, oven was in no state to use, including no light. Requests for some things were ignored, we had to allow people in during our tenancy to paint walls, fix doors, remove rubbish, etc. which we were guaranteed would happen beforehand. At the end of our tenancy, even though we would prefer no access for viewings, we allowed these. The letting agent who attended broke an item of mine and, in front of the viewers, promised payment, however I am still waiting for the receipt of this payment over a year and a half later - it was a false promise to make herself look good and I had to replace my item at my own expense.
1/5
TrustpilotDon’t ever get locked into a tenancy by…
Don’t ever get locked into a tenancy by this lot with them backing you into a corner to not have a 6 month break clause within a lengthy contract! They’ll use every excuse under the sun to deter one being included into the contract. You’ll soon realise why one wasn’t offered. And unfortunately when your paying someone else’s mortgage and their getting their fee’s your then stuck renting a sub standard property and can’t get out those poor living conditions. You don’t know the sound pollution issues or other issues a property can have once your living that day in day out and paying for the pleasure. While they sleep in their beds comfortably. You purchase something online without experiencing its value and have a get out clause. Why a tenant has no right to leave a property that is not honest about from the start leaves me dumbfounded. Because that hell will affect your health for not only 6 months but for the rest of that tenancy without a 6 month clause. But they’ll make sure they have their clause. That if it suits the landlord to sell earlier than say a lengthy rental contract is up they’ll use that to their advantage and use the tenant to work around that knowing you want to leave. So they’ll let you leave if it suits them. And on their schedule only. After threatening you with scare tactics of hefty fines. There should be a law in place that all contracts have a 6 month break clause.
5/5
TrustpilotResponsive agents
I have been renting two bed flat through Hamptons for over 5 years and never had bad experience. David, property manager has always been very responsive. Any issues in the flat were promptly resolved. I would recommend hamptons as best letting agency I know Many thanks :)
5/5
Googlevery professional and lovely staff! always do an amazing job and look after everyone very well!!
Thank you for taking the time to leave us a review Mila. We are so pleased to know that the team provided you with a high level of service!
5/5
TrustpilotExcellent service from Hamptons
The service and communication from Hamptons is excellent. Leasing a property can be stressful, things can go wrong and tenants can be demanding! Our contact, Lucy Desborough, is terrific to work with. She is calm even when things are stressy,her professional tone is matched by her shrewd judgement.
5/5
TrustpilotHamptons Godalming
Hamptons Godalming - Thank you.From first meeting, valuation, marketing and finding a buyer, I couldn't fault the service provided by Andrew, Ross and the rest of the team at Hamptons Godalming. They targeted the property at the right market at the correct price, and with a range of offers on the table talked us through our options, in doing so we made a choice that saw us through the sale without a glitch. Great team, great service, professional and helpful.
5/5
TrustpilotMarta Prodaniuk is a star
I have been renting a Hampton’s property for the last year and Marta has been amazing. Professional, reliable and responsive. She has been an absolute pleasure to deal with.
1/5
TrustpilotDishonest and Immoral
Avoid this letting agency if at all possible. This agency rented a property to me and my partner with a severe infestation. This occurred back in March-2020 a week before the national lockdown due to covid-19. We only found out after moving in since when we visited the house, it had people living on it and the signs of the infestation were hidden. In addition it's important to mention that the initial AST (tenancy agreement) that we refused and had to negotiate during months, had a clause that stated that *all* infestations were to be liable to the tenant. This implied that even if it's not caused by the tenant, any infestation would be their responsibility to fix/bear the costs. After moving in and despite multiple exchange of communications with this agency, the landlord and Hamptons tried to push us to accept fumigation treatments without offering to cover expenses for alternate accommodation. This meant that in essence we couldn't go anywhere since there was a lockdown. Imagine the stress that this caused during so many months of lockdown having to live with an infestation in the house but still paying full rent and being pressured to let the fumigation to occur or "face the consequences that the responsibility would be on the tenants for not leaving the property".When we wrote a formal complaint to Hamptons and their position was clear: they only work to defend the landlords interests which is their client and the offer of fumigation treatments without alternate accommodation is more than generous. This is not the case by UK law and although the responsibility is on the landlord to fix the problems, Hamptons knowingly that there was an infestation in the property still rented it again.Very dishonest people.
5/5
GoogleAbsolute perfection 🥰 found our dream home/farm one that accept pets bussiness and are flexible. Molly in particular was an absolute 🌟 and super efficient in every way, I think she needs a promotion 🤔
Hi Yesstraining! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!
5/5
TrustpilotQuality Service
Dealt with Rebecca Hitchman at Hamptons for a few of my properties and the service has been amazing. Always prompt response and looking out for the both tenant and landlord.
5/5
Trustpilotthe Hamptons team has been very helpful…
the Hamptons team has been very helpful to help us settle in to our new rental home. All paperwork was online, keys were handed over with all COVID precautionsOur property Manager Angela Parn has done an excellent job in making a detailed inventory report and helping us set up council tax, utility accountsand is very prompt in answering any questions i have had so far. Thank you and keep up the good work
5/5
TrustpilotFriendly and Reliable
I have found the staff very friendly, professional, helpful and kind. My experience through the many years I have been using their services, very pleasant and hassle-free. I wholeheartedly recommend them to anyone who would want to rent out their property or those who rent property through Hamptons.
5/5
GoogleEmma, Jodie and Petrina in the letting & lettings management team were excellent, really professional and nothing but helpful and quite frankly really lovely to work with. I would highly recommend letting through Hamptons of Horsham.
Thank you for your review Gems. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
1/5
TrustpilotBUYERS BEWARE!
Very disappointed with Hamptons @ Horsham office. I would not trust or recommend anyone to deal with you and find a property through you. I got gazumped by Hamptons few weeks after my offer was accepted by the seller and after I had started a mortgage application. The property was then taken off the market but then re-advertised a couple of weeks later. Hamptons tried to blame the seller as being unreasonable and the seller tried to go behind Hamptons back by implying we should cut the Hamptons and deal directly with them. You both deserve each other and I am happy to see no one has put an offer on the property yet, as it is still on the market 2 months later.
5/5
TrustpilotHamptons in Godalming have done an…
Hamptons in Godalming have done an excellent job selling my parents house. Andrew handled the initial aspects. He was superb and clearly had excellent local knowledge. He was also very thoughtful about the emotional elements involved. The pricing and presentation have been superb. Jason has helped us through all of the later aspects of the sale and been a great help, always ready to answer questions on the phone. Thoroughly recommend the firm.
5/5
TrustpilotReliable, intelligent service
Hamptons have looked after my property for nearly 20 years: in that time the service has vastly improved and over the last ten years I have had excellent service. Issues are dealt with efficiently and the extra mile is readily gone to find alternative solutions if there is a problem. Reliable, courteous and helpful, swift to respond to queries, I have every confidence in my manager and she takes all the worry out of letting my property.
5/5
TrustpilotHighly recommended
I had a great experience with Daniel Isaac and his colleagues at the Tower Bridge office. The entire process went unbelievably quickly and smoothly. They went out of their way to try to accommodate all of my requests and were always available when I had questions. I'd recommend them very highly!
Thank you for leaving us your feedback. We take great pride in our people and as such are delighted to hear Daniel provided you with such a high level of service and in particular, that the process was made as smooth as possible. Feedback of this nature is very important to us and we look forward to sharing your review with the whole team.
5/5
TrustpilotThanks to the whole team at Hamptons…
Thanks to the whole team at Hamptons Godalming for securing my house sale. Everyone involved was great to work with, be it Ross who was my main contact, Jake who kicked it all off, Pippa and Sue who did the viewings and Ella who looked after all the admin!All you want from a team of estate agents is hard work, consistent communications and clear advice. I received the lot.Thanks again guys!
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Tell us what you need and we'll put you in touch. Hamptons Horsham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Horsham.
