Every review we hold for the Hornchurch office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotShould have read reviews before engagement
I made an offer (£530k) for a place in Godwin Avenue RM3 which was accepted. Chris Clarke put me forward through their mortgage affordability test, which they set up with their advisor. After which, he told me that the property will not removed from the market yet because the vendor has been screwed before. Little did I know that was their ploy to screw me up. He informed me they would take it off the market when I give him my mortgage broker and solicitor contacts. When I did, he said I have to get the evaluation booked before taking the property of the market. When that happened, Beresfords refused to remove the property of the market. They ignored my messages and calls. The times I got through, some Hollie picked up and claimed Chris was return my call but never did. Beresfords were carrying out viewings on the property even after Connells setup a date to carry out valuation. A week after they accepted my offer and days after valuation was booked, I get a call from Chris informing me to make another offer of £545k (an increase of £15k) as another person has done so and they are trying to be 'loyal' to me. I was upset as Beresfords had wasted my time and money, at this point I had invested over £1k for valuation and solicitor fees. I wasn't willing to match that offer, as I felt it was ridiculous and Beresfords acted without integrity and were unethical in their dealings with me. I was gazumped. A few days later, I got a call from Connells stating that Beresfords cancelled the valuation because I pulled out of the purchase. That was the straw that broke the camels back, not only are they unethical but they misinformed the third parties related to the deal.
Okey · 13 May 2021
★★★★★ 5/5
TrustpilotHannah was super efficient
Hannah was super efficient, pleasant and I cannot fault her. Answered every question I had. Overall amazing experience. Hannah went above and beyond.
Ari · 22 December 2023
Agent replied · 12 June 2024
Hi AriMany thanks for your feedback and I’m pleased that you were impressed with the service provided to you, especially by Hannah. We all very much appreciate your 5-star rating.Steven BondManaging Director, Residential Lettings
★★★★★ 5/5
Trustpilotwater tap issue
Dealt with Vanessa Young on a water tap issue. Resolved the issue in 3 days. All the communications and updates were very professional and efficient. Thanks for the quick support on that
Abhijith · 24 April 2023
Agent replied · 12 June 2024
Hi Abhijith,Many thanks for providing your feedback following your recent dealings with Vanessa. I am pleased that you found her approach prompt and professional. I know Vanessa will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotScott’s the man- helpful & professional.
Scott was professional & informative.He explained everything in layman’s terms which was extremely helpful.What his expectations were on my property were all fulfilled.He continues to be helpful & supportive and is always happy to oblige with any advice or questions I might have.
Louise · 31 January 2022
Agent replied · 12 June 2024
Hi Louise,I just wanted to reply personally and say thank you for posting your recent review. I am pleased that Scott was both professional and informative, explaining everything clearly. It is great that he has been able to be of assistance to you.Steven BondManaging Director
★★★★★ 5/5
GoogleExcellent and quick response
Oduleye · 10 April 2026
Agent replied · 17 April 2026
Thank you Oduleye for sharing your thoughts regarding your recent experience with our Hornchurch office. I am pleased to hear you were impressed with the level of service extended to you and appreciate you taking the time to post your 5 star award.
Alison Horsley, Customer Service Director
★★★★★ 5/5
TrustpilotProfessional letting service
We were very grateful to Kris and all the team - Tom, James and Abby - for all their help in letting our property. Despite our fair share of disappointments and frustrations with potential tenants, the team remained patient and professional throughout which helped us through the process. They communicated well and made every effort to find the perfect tenants for us.
KP · 4 June 2024
Agent replied · 23 August 2024
Thank you for taking the time to provide us with your feedback. I am pleased that our lettings department in Chelmsford assisted you effectively in the letting of your property and it's great that they managed to find you more tenants in the end. I know the team will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotBoth Tom and James were amazing!
Both Tom and James were amazing!! Helpful, efficient, friendly, very knowledgable and always happy to help … I have now moved into my new flat with complete peace of mind.Thank you so much 😊
SHELLEY · 28 January 2023
Agent replied · 12 June 2024
Hi ShelleyI am so pleased that everything went smoothly for you and that the service provided by Tom and James exceeded your expectations. I hope you enjoy your time in your flat.Steven BondManaging Director - Residential Lettings
★★★★★ 1/5
TrustpilotMaria sales team
Hi Maria Further to our conversation on the phone, I find the treatment from you very unprofessional.I have provided full information to you and your company with the details that the property is owned by a limited company.I am acting as a agent on the company’s behalf.You have my contact details and I have spoken to various people with no indication there was a problem with making a visit to the property for a valuation.I find this bizarre that your company with offices nearby to the property have caused such difficulties when three further agents have supplied the same information as you & also visited the property.
Terry · 27 March 2023
Agent replied · 12 June 2024
Hi Terry,Having read your recent review, I am naturally concerned and disappointed with the comments made within. Following a detailed review of our files, it would appear the property is owned by another individual and there is no record of you as a third party, whom we can liaise with. We have a duty of care to our clients and would not be able to carry out an appointment for someone else, without prior authorisation from the legal owner. If the legal owner wishes to contact us directly, we would be more happy to take instructions. It concerns me that other agents may have acted without taking the same care and due diligence. Should you wish to discuss this matter further with me, please contact me at a.horsley@beresfords.co.uk.Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotCorrine, house inspection
Corrine came and done my house inspection today and it was a pleasure to meet her.Corrine was curtious, professional and talked through every aspect of the Inspection.Beresfords always gets top marks feom me.
Deb · 26 January 2023
Agent replied · 12 June 2024
Hi DebMany thanks for posting your recent positive comments regarding Corrine. I am pleased that you found her approach both courteous and professional. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotFriendly, courteous, and professional
Very satisfied indeed!Have been with them for some time and have no complaints.They are quick to respond, and are always friendly, courteous and professional - no more so than in one member of their team (Amy W) whose helpful and considerate approach marks her out as an ambassador for the company.
JH · 14 November 2024
Agent replied · 22 December 2024
Thank you for taking time out to post your recent review. I am pleased that you have been satisfied with the service provided to you by our lettings team in Billericay. I know that Amy in particular will be very grateful for your kind words. We look forward to continuing to working with you again in the future.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotJoe Wass
Joe was very helpful and made the whole renting of my property out really easy and straight forward.
Jessika · 22 February 2024
Agent replied · 12 June 2024
Hi Joe,Many thanks for taking the time to post your review. I was pleased to read that the process of renting your property has been straight forward and that Joe was helpful and provided you with a high level of service throughout. I know he will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent service
We were really impressed with the service we received at Beresfords from Rob, Charlie and Ella. The team were professional, polite and so helpful. They supported us in finding a property suitable for us and they kept us informed along the process. The communication was brilliant. Charlie, Rob and Ella are a great team- thank you!
Naomi · 24 August 2024
Agent replied · 23 October 2024
Hi NaomiWe really appreciate you taking time out to provide your feedback and it’s great that our lettings team appear to have delivered in terms of the service provided. Everyone at our end is grateful for your kind words and 5* rating.Steven Bond Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotJames Annetts is very responsive and…
James Annetts is very responsive and friendly
Edward · 8 September 2024
Agent replied · 23 October 2024
Hi EdwardThanks for your positive feedback regarding James. I know he will be very grateful for your kind words.Steven Bond Managing DirectorResidential Lettings
★★★★★ 1/5
TrustpilotZero stars for this cowboy, rude agent. Buyer and sellers - avoid!
This is for the Hornchurch branch. Extremely rude service from Reece Auger there. Very unprofessional. This agent is dishonest, keep claiming other potential buyers put higher offers in when that's not the case. They rush buyers and then get upset if the sale doesn't go through and buyers look for other properties. That happens, sales fall through and if you're dishonest and rush buyers, that is more likely to happen. That leads to lots of sellers having issues too. I would not recommend using this agent to buyers or sellers. They cause problems and are losing clients because of it too. They put adverse notes on accounts after getting upset with them, very rude attitude and no idea how to speak to buyers and that is why they lose business. Don't go by the fake 5 star reviews they write themselves or get people they know to write. Stay away from these cowboys.
Sar · 4 February 2023
Agent replied · 12 June 2024
Hi Sarah,Having read your recent review, I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file and subsequent conversations with yourself and individuals concerned, I conclude there appears to have been a breakdown of communication. As I explained to you, time is of the essence with any potential purchase and a seller will expect to see the transaction progressing after accepting an offer. Unfortunately, after some weeks, we were yet to see any commitment from you. This indeed raised concerns, resulting in the re-marketing of the property which as you can imagine, was a disappointment to our seller. I do however accept a different approach could have been taken by the individuals involved and thank you for bringing this to my attention. Had the process been clearly explained to you when your offer was accepted, you would have been fully aware of the process and expectations. Please let me take this opportunity to assure you once again there are no adverse notes on your file. We pride ourselves on the quality of our customer care and I am sorry the level of service extended to you fell short of expectations. Your feedback is much appreciated and will help us to continually improve the service we offer.We look forward to assisting you again in the future and hope we can find you a suitable property to purchase.Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotThe service we received was absolutely…
The service we received was absolutely great right from inception all through to the move. Lizzie was always ready to support us all the way and also very prompt at responding to emails and phone calls. Thank you so much.
Tao · 3 March 2022
Agent replied · 12 June 2024
Hi TaoThanks for posting your recent review. I was pleased to read that you were impressed with the service provided by our lettings team in Upminster. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotRenting experience
This is our first time moving out to rent and Berefords have been so supportive and informative about the process. I am genuinely so happy with the service as they have done everything super fast and smooth. Thank you for all your hard work and making our experience very exciting.
Neha · 8 November 2024
Agent replied · 22 December 2024
Hi NehaThanks for your feedback and I am so pleased that you found our lettings team both informative and supportive throughout your first application for a tenancy. We all hope that you are very happy in your new home.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotReally recommend Eleanor if you want…
Really recommend Eleanor if you want everything to be done professionally and quickly! Both Eleanor and Christine were lovely and made the process easy!
Poppi-Redd · 25 March 2025
★★★★★ 5/5
TrustpilotRylie was always one call/email away
Rylie was always one call/email away. Very helpful throughout the whole process. Well done and thank you!!
Milenkov · 13 February 2024
Agent replied · 12 June 2024
Hi Milenkov,So pleased that you were impressed with Rylie when she assisted you recently throughout the lettings process. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotCharlie was very helpful.
Sawan · 5 October 2024
Agent replied · 23 October 2024
Hi SawanThank you so much for posting your review. I know that Charlie will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent Service From Debby & The Team
Excellent Service From Debby & The TeamDebby the lettings manager at Beresford has excelled, her responsiveness and professionalism have been superb. I wouldn't hesitate to recommend Debby and the team. Thank you, your support and contribution is really appreciated
Katy · 13 March 2022
Agent replied · 12 June 2024
Hi KatyThank you so much for taking the time to post your recent review. I am pleased that our lettings team in Braintree delivered a professional service and made a positive impression on you. I know that Debby and her team will be very grateful for your kind words and 5-star rating.Steven Bond Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotJames Annetts is an handsome…
James Annetts is an handsome hardworking staff that’s active in helping clients at all time. Good knowing him and Kris very helpful colleague.
Olayinka · 25 September 2023
Agent replied · 12 June 2024
Hi OlayinkaThank you for your positive review. I know James and the rest of the lettings team at Chelmsford will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotLovely Lettings Team
Jack Sparkes has really been amazing with helping us find the perfect rental. When our perfect place didn’t go through, he was so reassuring that he would work hard to find another one that suited us amazingly. His colleagues Debby and Joe have also been so friendly and helpful with the entire process. Thank you team!
There · 29 July 2024
Agent replied · 23 August 2024
Many thanks for your positive feedback following your recent dealings with Jack. I was pleased to read that he made a concerted effort to find you another suitable property after your first choice failed to proceed to a satisfactory completion. I know Jack will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotJessica Reed at Beresfords - Superstar!
Jessica Reed at Beresfords Lettings/Property Management was proactive and kept me fully informed on the progress of a couple of overdue snagging items through to resolution. Happy tenant and landlord in good hands too.Great service - thank you!
Nimesh · 25 April 2022
Agent replied · 12 June 2024
Hi NimeshJust wanted to say thanks for taking time out to post your recent review regarding Jessica, our Property Manager. I was pleased to read your comments regarding her proactive approach to resolving any issue which arose.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotI have been a client Beresford from 2019
I have been a client Beresford from 2019 and must say I have always been more than impressed as how helpful, trustworthy and nice the staff there is. I would especially like to mention Debby, Alex, Jack and Joe! Amazing people who always will stretch an extra mile if needed to keep their clients happy and satisfied. Thank you very much, dear Team. Will always recommend your service. Irina Brown
Irina · 16 October 2023
Agent replied · 12 June 2024
Hi IrinaThank you so much for taking time out to provide your detailed feedback following your recent dealings with our lettings team at Braintree. I am pleased that both individually and collectively they impressed you throughout your dealings with them and I know that they will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
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