Every review we hold for the Holmfirth office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWe experienced SnowGate from a buyer's perspective.
Based on our previous experience with other estate agents during purchases, this company were by far the most difficult to work with. There was very little consideration for us throughout the purchase process, with communications from SnowGate always focussing on the wants of 'the upper chain', which made us feel like an inconvenience. Messages from Annabel were often 2 steps behind what had already been communicated between solicitors.
The mannerisms of the firm's owner (Max) were often condescending and certainly lived up to the estate agent stereotype.
If we were looking to purchase another property in the future and SnowGate were the estate agents, we would simply look for a different property.
Jamie · 17 February 2026
Agent replied · 17 April 2026
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet your expectations.
Having reviewed our emails from the time of your purchase, we can see that we were in regular contact throughout the process, providing updates and asking relevant questions as information became available from the solicitors and other parties. Where parts of the chain required attention, our intention was always to keep everyone informed rather than make any individual feel overlooked.
We are sorry to hear that your experience felt frustrating. That was certainly not our intention. We pride ourselves on being proactive, professional and focused on achieving the best possible outcome for our clients while supporting all parties through the process.
We value all feedback and remain committed to maintaining high standards of service across every transaction.
- The SnowGate Team
★★★★★ 1/5
GoogleI’m so was very stressed and frustrated hard to get looking for new home and im barriers to breakdown commucate and I away use the email from something and I have try writing in a note and I told that please use messages text and sometimes that sent me email’s and but that call to me and I can’t answer back and I’m are a deaf person and feeling it’s annoying and I have been coming to in my local area a new home shop and that say olny use in emails . Cant do call because I’m deaf , Holmfirth the village small town and not much of new home
Rose · 17 February 2026
Agent replied · 17 April 2026
Thank you for taking the time to share your experience with us.
We’re truly sorry to hear how stressful and frustrating your search for a new home felt, particularly with the communication challenges you’ve described. We understand how important it is that communication is handled in a way that works for you and we regret if at any point this did not feel consistent or supportive. Ensuring our service is accessible to everyone is extremely important to us.
We value you bringing this to our attention and will continue to ensure that communication preferences are carefully noted and respected moving forward.
- The SnowGate Team
★★★★★ 5/5
GoogleI bought and sold a property with SnowGate and they have been amazing. Especially Annabel who was going above and beyond for us every step of the way.
My flat got sold within a week of listing at the exact asking price which was amazing!
Snowgate’s services are priced very fairly and costs for the sale were advised very clearly upfront. They offered the services of a photographer to get the listing looking nice and he was amazing too.
I would highly recommend SnowGate for selling and buying
Anna · 20 May 2025
★★★★★ 1/5
GoogleWe wanted to buy a house that was advertised by this estate agent, we arranged a viewing and fell in love with the house, so much so that the very next morning we rang to make an offer. The agent we dealt with Annabel wasnt interested in knowing what the offer was and advised us that there are lots of viewings and it would go to best and final next week.
Upset by this we actually approached the seller ourselves and told them of our intention and they informed us that Annabel had told them that we are interested but didnt want to make an offer until all the viewings had taken place. The seller, their client had been misinformed by Annabel of our intentions at best and at worse lied to. In my opinion this Estate agent is using "SHARP PRACTICE" to get unwitting buyers to spend even more money in an already hyper inflated housing market. Again in my opinion they are not acting in the best interest of the client and are more interested in lining their own pockets. My understanding is that they are legally obliged to present all offers to their client which in this particular case they havent done.NegativeProfessionalism
David · 27 August 2021
Agent replied · 26 August 2024
Thank you for your review and please accept our apologies for any misunderstanding. Please be assured we are acting properly, on our clients instructions and being fair to everyone concerned. EK
★★★★★ 1/5
YellUnprofessional
We wanted to buy a house that was advertised by this estate agent, we arranged a viewing and fell in love with the house, so much so that the very next morning we rang to make an offer. The agent we dealt with Annabel wasnt interested in knowing what the offer was and advised us that there are lots of viewings and it would go to best and final next week. Upset by this we actually approached the seller ourselves and told them of our intention and they informed us that Annabel had told them that we are interested but didnt want to make an offer until all the viewings had taken place. The seller, their client had been misinformed by Annabel of our intentions at best and at worse lied to. In my opinion this Estate agent is using "SHARP PRACTICE" to get unwitting buyers to spend even more money in an already hyper inflated housing market. Again in my opinion they are not acting in the best interest of the client and are more interested in lining their own pockets. My understanding is that
DavidH-3894 · 9 August 2021
★★★★★ 5/5
GoogleNow, here is a funny thing. I rented a house from this guys about three years ago. I have actively sought them out to make this review.I have rented many houses over the years but this company were unique. Max Earnshaw called me after we had left and actually thanked me for looking after the property so well and leaving the garden looking so nice. Never before or since have I known a letting agent to do that. Credit where due. Thanks Max.
Alexander · 28 August 2019
★★★★★ 5/5
GoogleWe sold and bought a property through snowgate. They were absolutely fantastic from beginning to end, especially Annabel. They were very quick to visit us when we advised them we would like to put our house on the market, Max came the next …
Sophie · 17 April 2024
★★★★★ 5/5
GoogleThank you to the Snowgate team, they found us a lovely house!
Family and I are very happy and the move in went smoothly.
Seamus and Jessica
Sea · 3 April 2026
★★★★★ 5/5
GoogleSnowgate have dealt with everything as quickly & efficiently as this process allows. I could totally trust I was in good hands, trust that what needed doing was being done without the need to constantly chase. They are very professional, show genuine empathy & are keen to get you through the process as much as you are. They are on your side! Rare these days. Excellent company. Would highly recommend
Michele · 24 December 2024
★★★★★ 1/5
YellNo Good Estate Agents
I bought my first own place through this agency. They were good with arranging the viewing and the handling the offers BUT after my offer was approved MY solicitors had a hard time to get them to settle on the contract exchange and completion dates and finally after (with delays) I moved in they were reluctant to help me contacting the seller who left a lot of mess and damage behind. WOULD AVOID THEM!
EmeseC · 23 October 2024
★★★★★ 5/5
GoogleVery good service from start to finish. Max valued our house and sorted out putting it on the market. We then dealt with Annabel, who kept us well informed throughout.
Richard · 24 March 2024
★★★★★ 5/5
GoogleAbsolutely fantastic service. Very professional.. All staff, especially Annabel were very helpful and a joy to deal with
Graham · 23 August 2024
★★★★★ 5/5
GoogleI recently bought a house that Annabel showed me around, the whole process has been very straightforward and I found both Annabel and Max to be extremely helpful throughout.
I wouldn’t hesitate in using Snowgate again when selling a property as I feel I can trust them and they would work hard to get me the best result. Thanks!
Katie · 24 November 2024
★★★★★ 5/5
GoogleSnowgate estate agents in Holmfirth were fantastic to deal with when we were purchasing our new home. Annabel in particular for finding our dream home, and also thanks to Max and Oliver for all their assistance too.
Really friendly, approachable & very professional company.
Anna · 27 August 2022
★★★★★ 5/5
GoogleFantastic service! We sold our home through SnowGate and Annabel was our main contact. She was helpful, professional and dealt with any issues quickly. I would highly reccomend SnowGate to anyone looking to sell their home.
Danni · 27 August 2022
★★★★★ 5/5
GoogleProfessional, friendly and straight talking estate agent. We would recommend to anyone wishing to sell their home. Thank you to Max and especially Annabel for all their hard work.
Charlotte · 17 April 2023
★★★★★ 5/5
GoogleMax and his team are brilliant.max has a very laid back in pushy way about him which we like.unlike some other estate agent I could mention.great poeple to deal with and would highly recommend them
Steven · 27 August 2021
★★★★★ 1/5
GooglePlease if you value your health and finances don't touch this company with a bargepole.
Poor, unprofessional and unwilling to address mould. Especially during a pandemic.
Livied in a property of theirs for less than 12 months and there unwilling to accept responsibility for mould and unwilling to fix any issues.
Max there director is rude and unwilling to answer any emails or messages.
Please look at other estate agents that will actually address any issues you might have.
If I could give this company minus stars I would!!!!!
I wouldn't rent nor buy a property from this company ever again.NegativeResponsiveness, Quality, Professionalism, Value
Sean · 27 August 2021
★★★★★ 1/5
GoogleNOT EVEN WORTH 1 STAR!!!!!
Tried charging me £350 to cut the grass in the garden! When I asked why it would cost so much they said it was because a it would take a couple of days work.. I went up the next day and sorted it myself and it took me a few hours
The fridge freezer didn't work when I moved in so I ended up having to buy my own and upon leaving the property the esate agent had the cheek to ask me if I could leave the fridge freezer I purchased..
Arranged to meet someone at property to hand the keys over and have a final check of the property to make sure everything was ok and no one turned up!!! So I phoned to asked where the person I arranged to meet was and they went to the seaside!! bearing in mind the country is in lockdown!!
You honestly couldn't make it up!
Absolute joke of a business! Please avoid at all costs! As they will try to squeeze every last penny out of you!!
Ryan · 27 August 2020
★★★★★ 1/5
Googlei paid an aplication fee on a property to rent the day i payed i recieved a call after 4 hour saying the landlord has let the property out, before i payed the amount due for the application they asked me a move in date and swore that the house was mine once i payed the fees.
they said they would refund the money but i still havent recieved it and this is my problem to sort out with my bank? i would not recomend!!!
Ryan · 28 August 2019
★★★★★ 5/5
GoogleExcellent guidance throughout the marketing and sales process. Clear explanation and justification of the valuation. Patience with buyers and fast recovery of sale by identifying alternative buyer when lower chain collapsed.
Christopher · 15 November 2024
★★★★★ 5/5
YellFantastic service
Recently rented a loft apartment through this agent. Couldn’t disagree more with the other reviews, whenever we had issues with the apartment they were fixed immediately. We requested to have a pet, not something most landlords like however, they allowed t with no fuss. We rented for 2 and a half years and have never had any issues with them at all. We ensured the property was spotless on return and received our deposit back within the week. Would highly recommend these agents.
OlieM-2 · 15 March 2019
★★★★★ 1/5
YellTheft
After being told we had left the flat 'spotless', we were asked to come back to remove a fresh bottle of sealed milk from the fridge as they were 'not qualified' to do so. we were told that this would avoid cleaning costs being deducted from the deposit, after waiting for 4 weeks we then were given a bill of £535 for a full decoration of the flat, despite being told the flat had been left in great condition. Cleaning costs had still been applied. None of the issues we had with our flat were addressed by earnshaw Kay and their staff are incredibly rude. I would not recommend to anyone
DogP-1 · 9 October 2018
★★★★★ 5/5
GoogleThis is our second house sale with Snowgate and once again we were really impressed with the service and advice they offered. They were proactive with our sale and switched things on promptly when we needed. Their communication is great and their passion for what they do is clear.
Sam · 24 August 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
