Anwyl Homes Holmes Chapel reviews

★★★★★ 5/5

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Tiny jobs

Tiny jobsThe toilet seat had become loose in my en-suite bathroom. This is the third toilet I have had an issue with and the same problem. Only issue was that the pins are hard to get at and you require a very small Allender key to fix!Today I saw an Anwyl van in my street and approached the technician.(Lee Ashworth). The guy was extremely helpful and although he was at a different scheduled job he said he would take a quick look as it could be easily resolved. He said he would call after his lunch. He promptly came and the job was done in a matter of minutes. Thank you so much for your response and with no hesitation in helping me.

SUSAN · 12 September 2023

★★★★★ 5/5

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Outstanding Service Anwyl Winnington Place

Having recently purchased a property on Winnington place, the service I received was outstanding.Kellie and Marie in sales were so welcoming and helpful.Through the whole process they kept me informed with regular updates, answered all my queries quickly and even organised my to do list.The site Managers Keith and Scott have been amazing, from meet the builder to after care the service received has been outstanding.All snags have been dealt with as soon as possible with efficiency and always followed up by them.Nothing is ever too much trouble they really go above and beyond to make the experience of buying a new home enjoyable.Thank you to all the Anwyl team for my beautiful new home.

Janine · 11 September 2023

★★★★★ 5/5

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Ceiling joints repaired and repainted…

Ceiling joints repaired and repainted in kitchen and bedroom. Excellent service , Chris went above and beyond . Highly recommend.

RICHARD · 27 May 2024

★★★★★ 5/5

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Excellent work by Lee Reynolds and Paul Higham

My experience is with Lee Reynolds and Paul Higham, they are excellent Customer Service Technicians. They came today to replace the back door and the panelling around it and they were so thorough and precise with their work that the finish was absolutely exceptional. Both gentlemen were friendly, bubbly and very helpful and their work ethic was second to none, they barely stopped for a break, and it’s been one of the hottest days today!Thank you to both of them! 😊

Zara · 7 September 2023

★★★★★ 5/5

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Anwyl Homes

Anwyl Homes - what can I say…….Professional from the very minute you walk through the showroom doors to the last four week happiness check. All the staff are approachable, kind and very friendly. Any problem big or small, then any of the staff from, sales through to the builders, are all there to help and support you. Brilliant company. Would definitely recommend - oh and there houses are SIMPLY BEAUTIFUL A very very happy customer. ⭐️⭐️⭐️⭐️⭐️

Becky · 13 December 2023

★★★★★ 1/5

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Anwyl won't fix issues

We moved into our property in July 2021, and while the builders were still onsite they fixed some issues we had with roof tiles. As the builders were onsite, this job wasn't logged officially with Anwyl. Fast forward to March 2024 and we are now outside the 2 year warranty and as the job wasn't originally logged, Anwyl are refusing to fix the roof tile issues that has now reoccurred. Abbeyfields.

Consumer · 26 March 2024

★★★★★ 5/5

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"The Oaks" Ellesmere port

I want to thank Carol for her support,great attitude and professinalism through the whole process of my plot purchasing .I have not moved in to my property yet but can not wait to make my final visit and get the keys for my property.

Islam · 23 July 2022

★★★★★ 5/5

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Great service from the team at Crossfields

All we can say is that Anwyl homes and their team at Crossfields in Catterall have been amazing . Debbie in the office and Ian the site manager really know how to look after customers.From the first time we walked into the sales office Debbie has looked after us and kept us up-to date with progress on our house, she also answered any questions we asked as promptly as she could.Once we moved in it was site manager Ian’s turn to show us how well the team at Anwyl look after their customers. A few very minor snags when we moved in were sorted very quickly and Ian called round a few times during our first month to check everything was ok.Anwyl homes should be very proud of the team at Crossfields in Catterall and the house that was handed over to us was finished to an amazing standard.

Ian · 22 August 2023

★★★★★ 5/5

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Lee Ashworth 👍 went above and beyond

Lee Ashworth visited our property to work on our front door (we’ve been in 8 months). He identified issues with the door we hadn’t yet noted and was honest, hardworking and reliable. We need a new door, which Lee has taken care of with customer care - we’d very much like him to come back and fit the new door for us when it arrives!We are still waiting on a number of outstanding snags to be resolved though; extractor fan in the kitchen is letting in debris from outside and rattling, wonky tree planted in front lawn, our drive was left covered in cement when the fence was installed on our neighbouring property - this was raised in March and I’m still waiting.There are snags I haven’t even had the energy to raise yet: The interior woodwork was finished to a very poor standard when we moved in so this is next on my list to resolve.Overall, the standard of my property wasn’t up to scratch when we completed - some things get resolved but it’s an absolute slog.If you get an Anwyl technician like Lee to come out though - they’re great.

Kirsty · 17 August 2023

★★★★★ 5/5

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Customer Care Technician Visits

Lee Reynolds has attended to carry out some snags a couple of times and we’ve always been really satisfied with the work carried out. The jobs are always done tidily and timely and would definitely recommend Lee to others.

Tommy · 16 January 2023

★★★★★ 5/5

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My husband purchased a house at the end…

My husband purchased a house at the end of 2025 on the deva green estate. We’ve recently had all our snag work completed by the site team and we are very happy. Thank you all!

Jen · 22 May 2026

★★★★★ 5/5

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Lee Ashworth came and repainted our…

Lee Ashworth came and repainted our garage door on Lawrence gardens and did a 5 star job it’s such a shame the trades employed when building the houses are such shoddy workmen, no undercoat, painted over dirt and the plastic from the factory, 197 snags we had in this house and they were mostly down to lazy trades!!!! Thankfully nearly all are now resolved but still waiting for tiles to be replaced which look like they were cut with a chainsaw and have been replaced once already and drain covers to be fit, on top of this when it rained heavy 2 weeks ago myself and many of my neighbours ended up with blocked drains outside and floods, been reported by my next door neighbour to no avail, the house build is top notch and I love mine but sadly Anwyl the trades you employ are letting you down and some of the site managers just tell you what you want to hear then do nothing to resolve issues

Steff · 9 August 2023

★★★★★ 5/5

Trustpilot

Lee and Lee are great

Lee and Lee are great, always well presented and do a fantastic job. A credit to the company and the dog loves them which is a rare occurrence!Would I recommend anwyl? No.The smaller snags get sorted but the garden is still horrendous with loads of debris under the soil. Told to fork the garden to sort the drainage and can't get the fork in more than a couple of inches, told it will sort itself after a couple of years, 3 years on and it's still terrible floods every year and kills all the grass. I'd love for one of the directors to tell me I'm wrong but they can't be bothered to get in touch.EDITSo they got back in touch to tell me to contact customer services, is this for them to say nothing can be done, its my fault for not forking the garden and that there's no debris under it even after pulling 2 4 foot 4x4 posts out, yeah OK. Waste of space

Robert · 7 August 2023

★★★★★ 5/5

Trustpilot

Winnington Place Euxton. Great home.

From the second we started looking at a new home, Marie and Kelly in the sales office kept us up to date and helped advise on extras.Fast forward to moving in, the date for getting the keys was exactly the date predicted many months before and since we have moved in Scott and Keith have been brilliant in their advice and help with minor snags.Would recommend Anwyl to anybody looking for a quality new build.

Steven · 5 December 2023

★★★★★ 1/5

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If I could put 0 stars I absolutely…

If I could put 0 stars I absolutely would. We have had too many problems to list in a small box. We deeply regret ever buying a house from this bunch of cowboys and have had nothing but horrific service since. I have no idea where the 4.6 rating comes from because I genuinely do not know a happy person on our site!!!! Or numerous other sites!! Particularly the rude, arrogant and offensive attitudes in all involved in customer “care”

Emily · 26 July 2023

★★★★★ 5/5

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Lee Ashworth

Lee Ashworth, did a great job extremely reliable and trust worthy!Thanks Lee!

Umar · 11 September 2024

★★★★★ 1/5

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Worst housing developer!!!

Worst housing developer!!!Worst customer service who take weeks, months to reply!!!From the very start everytime you will report a problem from the snags, small and big problem it will take ages to reply.Then when my husband told them that he can't find the exchanging email between them and mu husband from the time my husband reported the problem less than 2 years ago when we bought the house. The customer service said That the water leak from ensuite is not covered by anwyl warranty a sthis is more than 2 years, Fortunately I have emails with dates and photo of it as I always follow up the problem after my husband reported the problem as as usual we will received an automatic email reply from themNow they told us we need to contact NHBC dispute resolution very HELPFUL!!!!Deeply regret buying from Anwyl Lea grange full of excuses!!!!

Angela · 21 July 2023

★★★★★ 5/5

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Victoria Mills

Victoria Mills - Despite a few small hiccups and snags as you would expect with any new home. I am all settled in my new home, with the start of an amazing community around me. The development is not finished yet, but the roads are kept clean and workers are all very respectful when going about their work. The development team Issac, Mark, Gyllian, and Andy have been exceptional. They are a credit to the Anwyl Brand and have done everything they can to make my move in, snagging and getting things put right easy and stress free. This is my third new home and I would rate Anwyl as a developer that builds beautiful homes to a high specification and fit. Extra Bonus the Neighbours are great too!!

Rachel · 21 July 2023

★★★★★ 5/5

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Victoria Mills Audlem

Victoria Mills AudlemBought the plot in October 2022 and moved in to property on 17th March and throughout this period was kept fully informed of progress by the sales office. On the day of purchase Isaac did a fantastic job of showing us round the house and explaining all features. As with all new houses the few snags reported have all been addressed efficiently. The development itself is unique in the way all the houses are different in style and architecture, this makes a much sought after development to live in.We would definitely recommend Anwyl developments.

Paul · 21 July 2023

★★★★★ 5/5

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Paul was very polite and tidy

Paul was very polite and tidy. Kept me updated with his progress. Very professional

Charlie · 5 August 2024

★★★★★ 5/5

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The Fairways Development

I have recently moved on to the Fairways development in Handforth. The two site managers Carl and Gaz have been so helpful and have dealt with any problems with speed and efficiency. They made my move and settling into my new house much easier for me and I am grateful for their help and support.

Emily · 22 November 2024

★★★★★ 5/5

Trustpilot

A good decision

I have been happily settled in my new Anwyl home for almost two months now and I love it!The house is finished to a high specification and the thoughtful layout makes for very comfortable living.Gyllian and Lauren in the Sales Office could not have been more supportive making what might have been a stressful experience run smoothly, ironing out any hitches on my behalf along the way. My purchase was completed in a record nine weeks using the Panel Solicitor who also offered a speedy, personal and very efficient service.Isaac, Site Manager, and his Site Team have been on hand since I moved in to work through the snagging list and, without exception, each person has been courteous, good humoured and willing to help with the detail. A good purchase decision! Thank you, Anwyl!

AB · 10 July 2023

★★★★★ 5/5

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Thank you Josh Hough for fixing our…

Thank you Josh Hough for fixing our garden gate it’s so much better now!

Laura · 2 August 2024

★★★★★ 5/5

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Our first home

We first started our journey of buying our first home with carol, she gave us all the information we needed to make the decision. During our process carol went part-time so Angela took over, the change over between them was faultless, they were both so helpful and supportive as young first time buyers. both ladies and jack have been amazing with the whole process

Reece · 27 June 2024