Trusted Agent profile · Hitchin
★★★★★
1,660 reviews across 1 platform
15 High Street, Hitchin, SG5 1AT, SG5 1AT
Connells's office in Hitchin, at 15 High Street, is rated 1.9 out of 5 across 1,660 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Connells Hitchin hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hitchin.
Every review we hold for the Hitchin office, from every platform, shown as written. First names only.
5/5
TrustpilotKirsty from the accounts team from…
Kirsty from the accounts team from Connells, she really helped me from start to finish with my query, considering our urgent situation we’re currently dealing with - she made sure to do everything she could to help us out and went above and beyond for us. Really glad I spoke with her.
1/5
TrustpilotBullied & Lied To!
Against my better judgement, I was persuaded to sell my house with Connells. It was the worst decision I made. One particular staff member was aggressive and bullied me throughout the whole time. They were only on the buyers side and did not help me at all. We were manipulated and lied to, and what is a stressful experience was made even more so by that staff members actions. I was on the point of a breakdown by the time we moved. I will never use Connells again, and would advise people to stay well clear.
1/5
TrustpilotUnprofessional and inconsiderate
Booked a viewing at a property In Drakes Broughton with Connells Warndon Villages - No agent when I arrived. I had travelled 25 miles and managed to be 10 minutes early. I waited for 10 minutes AFTER the time of my appointment, called them and was told she is on her way she tried to call you. A) she couldn't have done as my phone was working for other callers and was switched on and working fine and there is always text. B) it is the AGENTS job to be on time for viewers, they have a contract with the client ..I didn't wait , I have better things to do than sit around and wait for am Estate Agent that cannot leave early enough to be on time for a viewing - disgraceful and unprofessional.
1/5
TrustpilotWorst Letting Agents
Where to begin with Connells... The letting agents who show the properties lack very basic knowledge about the units and the surrounding area. Their response time is slow and they forget to follow up on things consistently. Once you are finally able to let a property, if you have any issues, Connells property management is extremely slow to respond and even slower to deploy a solution. But if they need something from you, or to access the property, they are extremely persistent and very fast to respond. They do not advocate on behalf of the tenants, they don't care about the tenants. Overall, the worst letting experience of my life.
5/5
TrustpilotJames was a great guy 100% professional and committed and friendly would defo recommend connells great employee deadication
James was a great guy 100
1/5
TrustpilotShoddy valuation service
I’m a first time buyer, in the process of trying to buy a property. Connell’s were commissioned by Skipton Mortgage to do a valuation on the property that I had made an offer on. When the valuation came back, it was rejected and there were key things in the valuation that were categorically incorrect. The main thing being that the property that I had put an offer on “sat above a commercial dwelling”. This was challenged with proof that the property I had an offer on was NOT above a commercial dwelling but there was a refusal to change the valuation despite the proof. As a result my mortgage offer was declined. I really wish mortgage companies would stop using this awful service that Connell claim to have. If you are applying for a mortgage please ask whether the insurance company outsource and if they do, to whom. You may have a mortgage offer declined.
1/5
TrustpilotTerrible experience with Connells…
Terrible experience with Connells mortgage broker. I paid them £900 first to start and waiting 6 months and nothing happened after 6months. All the time i was chasing the broker and Lender broaker didn’t respond the emails and calls. I waste my money and 6months time. I advise people to do not wasting your time and money with connells mortgage broakers. They get your money first and give you shit service. I paid £900 and didn’t receive anything from them. Please don’t waste your time and money with them.
1/5
TrustpilotSo disappointed with the service…
So disappointed with the lettings services, false promises. I recently moved into one of their apartments in colchester. Firstly, they informed about the broken oven which they promised would be looked after by the landlord before we move in. Its been more than a week of calling, complaints over email, all I received so far was 'we acknowledge your receipt'. Secondly, the state of this apartment is poor, didn't know this before taking the decision of moving in, as people were already living here when I came to view it. It looked decent from the pictures and the brief viewing. We've got BEDBUGS, poor conditioned mattresses, smaller desk provided from the advertisement, broken lamp & lampsheds, reported it on the first night, this feedback am writing after 8 days after moving in. NOTHING HAS BEEN SORTED. Sort everything before moving in and get everything in writing for proof, if you're opting to go with Connells. Very disappointed, while we pay the rent in full but have to compensate on everything and live with bugs!
3/5
TrustpilotTitle: Mixed Experience with Connells Property and Agent Harriete Ward
Rating: ★★★☆☆ (3/5)I recently had the opportunity to work with Connells Property, with Harriet Ward as my agent. My experience with Connells had its ups and downs, and I feel it's important to provide an honest review to help potential clients make informed decisions.Let's start with the positive aspects of my experience:Positive Points:Good Communication: Harriet Ward displayed commendable communication skills throughout the process. She promptly responded to emails and calls, ensuring I was always in the loop regarding the progress of my property transaction. This was greatly appreciated and helped alleviate some of the stress associated with property dealings.Outstanding Assistance with Queries: Harriete went the extra mile to assist with my numerous queries and questions. Her willingness to address my concerns, no matter how trivial they may have seemed, made me feel valued as a client.However, there were certain negative aspects that marred my experience:Negative Points:Procedures Left Until the Last Minute: One significant drawback was the tendency to leave crucial procedures until the very last minute. This lack of proactive planning left no room for addressing potential hurdles or issues that could have been resolved with more time. It created unnecessary stress and uncertainty, which could have been avoided with better organization and foresight.Inadequate Property Cleaning: When I moved into the property, I was disappointed to find that it had not been cleaned properly. This oversight was unexpected and frustrating, as I had expected a higher level of attention to detail. Having to clean the property myself upon moving in was an inconvenience that should not have occurred.In conclusion, my experience with Connells Property and Harriet Ward as my agent was a mixed one. While Harriet displayed excellent communication skills and was always there to assist with my questions, there were notable issues with last-minute procedures and the cleanliness of the property upon moving in. If Connells can address these shortcomings and improve their procedural efficiency, it would significantly enhance the overall client experience.I hope this review helps potential clients make an informed decision when choosing Connells Property and their agent, Harriet Ward, for their property needs.
1/5
TrustpilotAvoid!!!!!!!!!!!
Recommend this company is avoided! After my dad passed away, the agreement was terminated, Connells were aware of the circumstances yet this company continued to advertise our property without consent! 2 months later a letter was received to both my parents advising that the agreement was to expire 6 weeks later. When challenged it was advised that the letter was automated yet they didn’t recognise their own reference. If an agreement has already been terminated why are we receiving automated letters containing incorrect information. The Branch Manager was conveniently always unavailable when visiting the shop!This experience is getting 1star as I wasn’t given the option review with no stars !
1/5
TrustpilotFor your sanity, safety, & financial security - STAY CLEAR!
For your sanity, safety, and financial security, please stay WELL CLEAR of Connells. Here are some reasons: 1. Dangerous Houses: We rented a house through them for 12 months while the sale of our property is going through and we look to purchase elsewhere. On moving in, we found the boiler to be leaking oil and was unusable - the air was absolutely filled with noxious fumes and we both had blood coming from our noses. Being pregnant, we couldn’t move in for weeks until it was all fixed. We still have not received recompense for this.2. Incompetent & Threatening: The landlord requested that we change the bank to which we make payments, which we immediately did. Connells then began issuing us with CCJ threats - and would not stop, despite them knowing we were paying our rent. While they eventually apologised, this caused a lot of stress given we were about to embark on a new mortgage and that this would affect our credit rating. 3. Inhumane and breach of covenant of ‘quiet enjoyment’: We have a rental agreement for another six month for this property, however the landlord wishes to sell it. Needless to say, no one wants to buy the place when there’s an active tenancy for another SIX MONTHS. However, someone has requested to do a viewing next week - on the very day our baby arrives. Up to now, we’ve said that viewings are possible if pre-arranged (which is not incumbent on a tenant to do and was us being kind), but have always been very clear that September and October were 100% out - this was agreed well in advance with Connells and the landlord. Tenants pay a lot in rent and part of those terms is a right to ‘quiet enjoyment’ of their property. At no time is this right more sacrosanct than during those first precious months with a newborn, and for me while recovering from major surgery. Personally, I’m not even having my family to visit until November, so to have strangers walking around my home while I’m remembering how to breastfeed, the baby and I are trying to sleep, midwives are changing dressings etc. is filling me with horror and dread. I would have thought in this day and age everyone would understand this. Both Connells and the landlord originally said ‘of course’ to this stipulation, but now they are going back on their agreement and have said viewings must continue.So the fact that we are now having to prepare for someone to view our home rather than the arrival of our child gives you a taste of the kind of agency they are! The correspondence we received about it yesterday told me that I need to ‘stay in the bedroom’ in the attic, as if I belong in a Brontë novel, or should somehow feel ashamed of new motherhood. So, to conclude, if you are thinking to sell with Connells, please think again, their level of competence means I wouldn’t touch them with a barge pole.If you are thinking of viewing a house with Connells, expect to encounter tearful tenants banished to attics who are in no position to have strangers look around their homes - you will not be welcome!And, most crucially, if you are looking to rent with Connells, expect dangerous houses, no privacy, breach of agreements, and potential life-long consequences to your financial security!
5/5
TrustpilotWe were looking to rent and found a…
We were looking to rent and found a property we liked with Connells. The pace at which things were sorted was just dreamy. Within a few days, paper work was done and we literally move into the property within that week!! I can’t thank Adam and Ambre enough for their kindness and understanding. They really went out of their way to sort things out for us. I remember Ambre having to come in early to hand over the keys so that the packers could start early and Adam also had to stay in late for some paperwork to be done on time. Kudos to the fantastic team! Highly recommended.
5/5
TrustpilotGreat team in Watford Office
Recently bought our first home through Connells Watford branch, and cannot praise them enough. There were issues with their partner legal services, but Brandon from the Watford office was on hand and helped to ensure the process was as smooth as possible.At every step of the way, he was available and provided information guiding us through the process, explaining in detail exactly what we could expect and how we could manage it.Towards the end of the process, the legal side required lots of witnessed signatures, which Brandon was happy to do for us on numerous occasions, and continued to explain what everything meant and how it would work.This would have been a very different (and unpleasant) experience if it wasn't for him, so Thank you Brandon for getting us through it!
1/5
TrustpilotThey are hard to contact them
Its hard to contact them, they do not pick up the calls . When they pick up the phone, there’s a such bad customer service. Do not work with them.
1/5
TrustpilotConnells warndon villages worcester
Connells warndon villages worcester, all over you to sell, we sold and our buyers buyer pulled out, no one told us, lost our onward purchase (which i found out through another estate agent) resold which we were only aware of when my buyer turned up to tell us as we needed to find a house! re brought and throughout the whole experience did not hear off them once! My buyers estate agent did all the chasing (Hills worcester-amazing)
1/5
TrustpilotDon't listen to the customer or even…
Don't listen to the customer or even what the law states even if your the paying customer. After 5 months of constant false promises chasing 5 times a week every week and not being listened to at all not one bit decided to go elsewhere. So if you don't want your house sold no interest no hopes no chasing not being listened to not following potential buyers then go until then avoid at all costs wish I did!
1/5
TrustpilotTreat tenants poorly
Treat tenants poorly. Had to chase for over a month at the end of tenancy to get 3 months over paid rent refunded to me!!! Now having to fight to get my deposit back. See BBC Panorama about this Estate Agents practice's.
1/5
TrustpilotOh my gosh they deserve 0 stars
Oh my gosh they deserve 0 stars, what a complete rubbish of a company We requested a valuation for our shared ownership flat, to sell it, it was very urgent for us to receive it, they came, literally spent 2 minutes in the flat only to send me this ridiculous report showing the value of the flat is Zero, and claiming that it was to remortgage even though I specifically said it was to sell the flat, I emailed them they never replied so I got another valuation with another company, days later they replied saying that because of The cladding we needed an EWS1 as the cladding was dangerously, it’s a brand new building! We have the EWS1 form, they refused to amend the report or refund the money, this company is a disgrace, AVOID!!!!!!!
1/5
TrustpilotHighly unprofessional branch manager at…
Highly unprofessional branch manager at Connells Hitchin (Paul), who resorted to bully mentality and refused to deal with us when things didn’t go in his favour. He was pushing for us to go with a specific buyer because he was selling their house as well (meaning he would get double commission - obvious conflict of interest here which we saw straight away). When we ultimately decided to go with a higher offer from a different buyer, he shouted at us down the phone (clearly angry because it meant he loses the potential commission of the other house) and said he did not want to deal with us for the rest of the transaction. When we had to call the office for the team’s support, he would pick up the phone and immediately cut us off, then get someone more junior to call us back. Utterly disgusting behaviour especially as they would still be getting commission from the sale of our house. The more junior agents are great though and hopefully they never pick up their manager’s unacceptable behaviour and deserve to work for a better leader.
1/5
TrustpilotAwful company
Awful company. I paid for a RICS survey the valuation was based on comparable sales that were a year old and another that was 9 months old. And not even similar properties. Complete waste of money and you can’t talk to them you have to email details of any issues and get a generic response to say they won’t look into it! You have to appeal and do the work yourself, If I could give them zero stars I would! Use anyone else!
1/5
TrustpilotTerrible estate agents
Terrible estate agents. You cannot believe a word they tell you , never answer the telephone and never return calls . They make excuses up as they go along
1/5
TrustpilotOverall poor, bad communication and driven by viewings not sale
My property was listed in September, I had offers but was not entirely happy with the risk of one, though went with the advise of their branch manager. The communication and info was pretty poor, which ultimately led to the buyer pulling out in Feb, right when my offer on buying a house was agreed. Up to this point their performance was somewhat excusable, but Connells then seemingly chucked any random through my house without due diligence checks as to whether the viewer was in a position, or even able, to buy, which was extremely inconvenient. The feedback also showed clearly they weren't 'selling' the house, or answering questions, but this may be more a point on the viewers than the caliber of agents (who are generally pretty good though on occasion were a touch rude). This also meant I lost out on another house purchase.The past week, whilst on a training course working from home, I requested viewings to be cancelled, but Connells proceeded anyway, interrupting to a potentially detrimental result on my course. Once is bad enough but then two days later they arrived on another viewing, earlier than it even had been booked, that had also been cancelled, with my partner having just stepped out of the shower to see some random guy in my garden looking through the windows. One of these issues is excusable but not all continuously.I'd strongly advise using any other agent
5/5
TrustpilotJames Edmondson from Connell attended…
James Edmondson from Connell attended my home to provide a mortgage valuation survey. James explained to process in detail and was very friendly and really put me at ease. He made sure i understood everything and answered any questions i had.Nothing seemed too much trouble and he made sure the process ran very smoothly.thankyou for a great experience.
5/5
TrustpilotWe (Lisa/Jon) are very pleased to say…
We (Lisa/Jon) are very pleased to say that CONNELLS Estate Agents mutley plain are very professional/ courteous and nothing we needed was not to much trouble for the team. From beginning to end of the process is selling our house was excellent. We highly recommend Alli / Sam and TEAM if you are looking to sell your home. All our thanks and best wishes to you all.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Connells Hitchin hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hitchin.
