Thompsons Hillingdon reviews

★★★★★ 1/5

Google

I am very disappointed with my experience. I visited the office 6 times to speak with the director, arranged a meeting which was cancelled an hour before the appointment, and was repeatedly told that I would receive a call back. Unfortunately, I often had to chase for updates myself. I made it clear by email, phone and in person that I wanted to rent the property. Despite this, I was eventually told that the property had already been let. I understand that the landlord makes the final decision, and I have no issue with that. My disappointment is with the lack of communication and the amount of time I spent waiting for promised callbacks and updates that never came. A simple and honest update would have allowed me to continue my property search sooner. I hope the agency improves its communication with future applicants.

Beatris · 10 July 2026

★★★★★ 5/5

Google

I used Mark to sell my late parents home. He helped me throughout the whole time. Thank you Mark Russell for your help 🙏 …

Donna · 10 August 2026

★★★★★ 5/5

Trustpilot

Mark Russel Manager - professionalism & courtesy

Mark Russell the manager of this Estate Agent was extremely courteous on the viewing of the house and showed excellent, exemplary & professionalism. I offered a price for the House on 12th Aug 2024 during the actual viewing with my family as he answered all my questions and assured me of the specific details. I went back the next day as agreed on a Sat am and posted the formal letter. Unbeknown he came to my house and surprised me with the offer being accepted. Thank you Mark and to the supporting team to realise my dreams in such a quick time to prevent unnecessary uncertainty. Mr S Atwal

Sunny · 14 August 2024

★★★★★ 1/5

Google

Mark is as useful as a chocolate teapot. The whole team is incompetent. Take your cash monthly - but when you actually need them to do anything they are unresponsive, disorganized and a shambles. Amazed they are still trading tbh.

Zoe · 15 September 2025

★★★★★ 5/5

Google

The team from Thompson Properties , particularly Mark worked tirelessly to facilitate the move to our flat. Communication was excellent, giving us up to date, honest, and helpful information every step of the way. Mark approach was professional and very friendly. I thoroughly recommend their service.

Nicoleta · 25 May 2025

★★★★★ 5/5

Google

We used Mark to sell our flat back in the spring/summer last year. We would highly recommend Thompsons. Mark guided us throughout the whole process, he was always contactable and offered comfort and solutions in quite stressful times. He didn't just help with selling our flat, he was always on hand to give us advice on our onward purchase, which was challenging. Mark had all the difficult conservations with the buyers solioctors, liased with the onwards chain estate agents, and always tackled issues head on. His recommendations to use Property Law and in particular Rajani saved our sale and purchase. Rajani worked around the clock and always had our best interests at the centre of each decision. Mark and Rajani were the dream team for us!!

Natasha · 16 April 2023

★★★★★ 5/5

Google

I lived at Thompsons properties for several years and I have nothing but good words for that agency. For me Thompsons was home away from home, I always felt safe with the agency because they have always treated me as a human being and not just another tenant. Every issue small or more serious it has been dealt with professionalism and care. Mark Russell has always been understanding and he has helped me several times when I needed help the most and I will never forget that. Every agency has their pros and cons but Thompsons is the agency I trust and I will always consider my safe place. Thank you Thompsons, THANK YOU MARK 🫡

Eva · 26 June 2025

★★★★★ 1/5

Google

I had a very disappointing experience with this agency. The staff were generally unhelpful and showed little concern for tenant needs. Their focus seemed to be entirely on supporting landlords, with minimal effort made to address repair issues or uphold tenant rights. Despite reporting several maintenance concerns, there was little urgency or follow-up from the agency. Additionally, when the landlord charged rent above the agreed contract, the agency refused to intervene or offer any support, which I found unacceptable. Overall, I would not recommend this agency to tenants. Their lack of accountability and tenant support was deeply frustrating.

Swela · 5 June 2025

★★★★★ 1/5

Google

Poor communication, cancelled viewing for weird reason then the next day the property is gone? Be more honest with your customers please. Your lack of respect and communication in your role is pathetic mark

Arsema · 10 July 2026

★★★★★ 1/5

Google

I had an extremely disappointing experience with Thompsons Estate Agency on Harlington High Street. After arranging finance through their affiliated company, they not only abandoned me but also sold the property to someone else who made a higher offer. Shockingly, the finance company charged me for their services while secretly advising the agency to reject my offer. All this happened despite my mortgage being approved within four days under the same terms. The situation reached a breaking point when I caught Mark, the agent, showing the property for sale to other clients. He had been pretending not to be in contact with the landlord and misleading me about the property’s status. Their actions showed a complete lack of honesty and professionalism. I feel deceived by Thompsons Estate Agency and their finance company. Based on my experience, I wouldn’t trust them with anything.

Bertha · 16 April 2025

★★★★★ 5/5

Google

My experience with Thompsons was outstanding, I manage to buy a house from them this year and the service was remarkable. Mark Russell was the person I dealt with and he helped me along the process giving me informations and making this a lot easier for me since it was my first time buying a property. I will rate them 5 stars and use this as a change to thank them and especially Mark for all the hard work he put on.

Patrasc · 16 April 2020

★★★★★ 5/5

Google

I recently purchased a property with the help of Thompsons. Mark and the team were absolutely fantastic . The communication was excellent and they supported us throughout the sale. I don’t think things would have gone so smoothly if it hadn’t been for the exceptional management team. I highly recommend Thompson’s if you are thinking of buying a property!

Nighat · 16 April 2021

★★★★★ 1/5

Google

Worst agent I ever met. Went for a viewing at scheduled time. Agent didn't even tell me that it was open viewing and I had to wait in long line for half an hour. Then he acts all rude, insensitive, and pathetic. Never tells you complete details and I believe is a racist. If you rent from this agency, think what they are going to do whole year

Iconic · 16 April 2024

★★★★★ 1/5

Google

I dealt with mark and to be completely frank I believe he is a racist and a liar. The kind of dishonesty is on another level. I wouldn’t wish ever deal with mark or this company again.

Tyler · 11 June 2025

★★★★★ 1/5

Google

Unreliable people misleading information 👎👎👎 …

Sam · 16 January 2026

★★★★★ 1/5

Google

Worst agent I ever met. Went for a viewing at scheduled time. Agent didn't even tell me that it was open viewing and I had to wait in long line for half an hour. Then he acts all rude, insensitive, and pathetic. Never tells you complete details and I believe is a racist. If you rent from this agency, think what they are going to do whole year

Alex · 20 July 2023

★★★★★ 5/5

Google

Thompsons was fantastic the moment we got to their office. We were listened to as potential tenants and the professionalism followed through at the viewing. I would sincerely recommend Thompson and will seek their services again in the future.

QC · 16 April 2020

★★★★★ 1/5

Google

I called them because I wanted to sell my house, they took my details, I was told someone would be in touch the day after... That was 10 days ago...

David · 16 April 2021

★★★★★ 5/5

Google

Sold our property at the end of 2020. Mark was very professional and provided an excellent service. Very responsive and kept us informed throughout. Highly recommend.

Chad · 16 April 2021

★★★★★ 1/5

Google

Time wasters , i have visit their office and give them all the paper work and documentation required. Than i was waiting for them to give me an answer 3 weeks and call them 3 times a week when answering always saying that the person I was looking for it’s not in the office and they will call me back .. never did . Avoid this people at all cost .

Vasilica · 16 April 2020

★★★★★ 1/5

Google

Worst agent I ever met. Went for a viewing at scheduled time. Agent didn't even tell me that it was open viewing and I had to wait in long line for half an hour. … More

Akshat · 24 March 2024

★★★★★ 1/5

Google

Poor customer service and very hard to get hold of the agent who is dealing with the case.

Rogina · 24 December 2024

★★★★★ 1/5

Google

Answer your phone please

Tahir · 25 April 2025

★★★★★ 5/5

Google

Have recently rented a property from Thompsons estate agents. Had a great experience, was facing some minor problems but Mr Mark solved my problems within minutes. Highly recommend Thompsons estate agents for buying and renting. Thank you. Denis Travasso.

Denis · 16 April 2023