Trusted Agent profile
★★★★★
596 reviews across 2 platforms
6 High Street, Ruislip, HA4 7AR, Hillingdon, HA4 7AR
Hunters's Hillingdon office at 6 High Street is rated 2.4 out of 5 across 596 reviews on two platforms, including 41 Google reviews rated 4.6.
Every review we hold for the Hillingdon office, from every platform, shown as written. First names only.
1/5
TrustpilotI would completely recommend avoiding…
I would completely recommend avoiding this agency, they are slow to respond, have no information ready at hand and this has possibly been the most annoying process of purchasing a property with them. There was a lot of missing information that I was not provided and they basically only know how to respond when they need something. You will call them and they say they'll get back to you and just disappear. Avoid if possible.
1/5
TrustpilotDamaged our house, and we're not even their clients!
Hunters hung a "for sale" sign on our property, which was a surprise to us, since we were neither selling nor letting the property. When asked to take it down, four visible holes have been left in the wall of our home. It has been six and a half weeks, and the holes are still there. In a couple of weeks, we're going to need to escalate this to the ombudsman.
5/5
GoogleAbout a year ago, we relocated from Lancaster to Ealing and were fortunate to work with Pranav from Hunters Real Estate Ruislip Branch. Everything went as planned since they were so attentive and supportive. We have never had any problems with them. If you are wanting to rent or sell your house, please contact Pranav; he is very professional and helpful all the way through. Pranav ensured that the entire procedure ran well from beginning to end , giving us confidence that we were in good hands. I can't recommend them highly enough, especially Pranav, who was the main point of contact for me. Thank you Hunters Ruislip Branch and HUGE thank you to Pranav for all your hard work and great support . Best Wishes , S.E
1/5
TrustpilotAgent Harj was full of fake promises
Agent Harj was full of fake promises. Although he was all smiles and seemed friendly, the minute we left after our viewing he didn’t return texts or calls and shyed away from any contact. After several calls to the agents I finally managed to find out myself that the property had been given to someone else, rather than them calling me to inform me I had to dig this information out of them which was frustrating. Avoid!
1/5
GoogleI don't understand why this estate agents had so many good reviews. Maybe they are better at sales rather than lettings.... My experience with them has been really awful from the start! I used this estate agents to let my newly refurbished flat out. Firstly they didn't screen the tenant enough and allowed this tenant to have a permitted occupant on the tenancy agreement. This permitted occupant was the brother of the tenant who lived there and I later found out he was a criminal with a tag, waiting for his court hearing. I had no idea he was living in my flat instead of the actual tenant on the agreement. He damaged my flat, drilling holes in the walls to fix his TV in the lounge and bedroom. He smoked in the flat when it was not permitted! Thank God he gave notice to leave but he left the flat in such a mess, he did a bodge job of fixing the walls and painting the flat with different colour white which looked patchy and so awful! He caused damage to the beading and door profiles that I had to get them all replaced! I had to get a builder to renovate the whole flat again to get it to the standard that it was before he moved in. Anyway during this time of this person living in my flat, the rent was overdue by days and I had to call the estate agents several times. It was so hard to get hold of anyone. I would leave messages and emails to get them to call me back but they would never get back to me!! I would get the rent late after so many phone calls to them to chase the tenant up! Pranav was the main person I had to deal with as unfortunately Daria was off sick. Pranav was difficult to get hold of. I had to keep calling everyday to speak to him and to continually ask him to do what needed to be done including the simple job of calling the tenant up. I had to visit the agency at their office in Ruislip myself to speak to him face to face and sit in front of him to get him to call the tenant to chase up the rent as left to his own devices, he would do nothing! The phones are rarely manned by anyone you just get a voice mail to leave messages. Pranav hardly got back to me or responded to emails...it has been absolutely hard work dealing with these people at this agency! They are totally unprofessional and unreliable! I have been ringing them every day but I have been unsuccessful in getting hold of anyone in the office who cares enough to do their job properly and in a professional manner. If u want to rent your flat our DON'T use this estate agents. They are absolutely useless!! Daria and Simran were the only diligent good staff that were working there. Unfortunately they are not there anymore, instead the other agents are just not diligent or care enough to do their jobs properly. You will only get nothing but stress and disappointment if you deal with these clowns! I am just glad I have got my flat back and I am going to rent it out with another reputable estate agent in Watford who are so much more professional and who have managed to find me a much more suitable tenant through their diligent screening process. If you want to avoid disappointment and unnecessary stress whilst renting your flat AVOID this estate agents!
1/5
TrustpilotBad communication
I have been trying to contact them for 4 months in regards to my flat and contract but they are absolutely appalling at responses and making things clear and helpful for those they are letting to. They have sent me in so many different directions on who to contact and have stopped responding to me within one week of me first contacting them. On top of this it took them weeks to respond and report to maintenance issues, and when they did the response I got was rude and abrupt. As well as that they issues weren't resolved fully resulting in me feeling uneasy in what was meant to be my own space. Absolutely awful service and wouldn't even consider letting/renting from them again.
1/5
TrustpilotPathetic estate agency
Pathetic estate agency! The guy who is showing properties mixing up addresses and you end up viewing a different one. If you make an offer they show a very keen interest in person then no-one ever comes back to you. The property owners will never get to find out who made offers and they may just losing out on perfectly good tenants…!They do not even talk to each other within the office to relay interest.You get a bunch of promise, but that is all!Laura is useless!
5/5
TrustpilotJamie at Hunters -South West
Jamie is absolutely brilliant at his job.I could not recommend him more!I choose Jamie from a selection of other agents.He is enthusiastic, knowledgeable and very easy to communicate with.Always willing to pick up the phone and call me to update me on the sale.Jamie went above and beyond for me, I am very grateful. I would not hesitate to recommend him to anyone!Thank you Jamie
1/5
TrustpilotAppalling group of folks!
Appalling group of folks!This group has no idea what they are doing. we worked with Selina and she was absolutely clueless and brought wrong/unverified information to the table. If I were looking to rent, I would be running as far as possible from this agency or owners they work with! if there were minus points that is what I would give them for ripping a kid off!
1/5
TrustpilotAbsolute s#*t show
Absolute s#*t show, appalling service, went to view property on rossall promenade offered to put 6 months up front (not that i needed too) then never heard anything back, worse company i have ever dealt with in property, to not even get back to you, how unprofessional, to add more insult i seen property listed on Monday night contacted them 1st thing Tuesday to be told i have to wait for others to show interest before i can view appalling service STAY WELL CLEAR if one person avoids this company my review was worse while NEVER AGAIN!!!!
1/5
Trustpilotso bad discriminated by this company…
so bad discriminated by this company when I went for a view in the person told me to go and jump over bridge and kill myself because I don't deserve to be alive because I'm autistic did not even investigate they didn't do nothing to switch it on the look of like nothing happened and didn't want to do nothing tell someone to go and kill herself what do they gonna do nothing about it and he was sitting there laughing like it was a joke and then just sitting there thinking it's funny and they say gone going to it and make us all very happy that we don't have to deal with another autistic personthis is why I'm going for four legal action and I'm going to go for criminal charges against them
1/5
TrustpilotMoney for nothing
Make no mistake they aren't worthy of even one star! This Hunters franchise (Sea Road Sunderland) and their so called MD Chris Kelly and his team failed to carry our property inspections and investigate complaints from neighbours in relation to the neglect and horrendous decline of my property over a three year period. We as landlords put our faith in the letting agent and trust they will do a good job in managing our properties. I'm now £7k down trying to repair the property to a good standard. The failure of this company to manage the property and the tenants has left me significantly disadvantaged. Mr Kelly has not responded to my many complaints and requests for compensation and has instead left the franchise, no doubt to make another fortune charging 15% off the back of other unsuspecting landlords! Hunters are a company well known and trusted in our area but be warned, these agents are hiding behind that brand and are able to operate without scrutiny or regulation!!
1/5
TrustpilotAvoid this agency at all costs.
I paid a £135 holding deposit to secure a room with an agreed move‑in date. The moment they took my money, they changed the date and told me I could only move in several days later. Because of their change, I could no longer proceed and asked for a refund, which they refused.
1/5
TrustpilotAre the staff in the Highfield Road…
Are the staff in the Highfield Road office volunteers on some sort of day release programme ? I can only presume so because no company management in their right mind would pay them to do NOTHING, my 3 messages to request a viewing fell on deaf ears, yet it is still available for rent, appalling behaviour, does the owner of the rental know who they have looking after their property, in this case they soon will, Land Registry gave me the owners details and I am in the process of asking the owner directly for a viewing appointment as their "representatives" are awol.
1/5
TrustpilotHunters in Ruislip are worse than useless!! AVOID AT ALL COSTS.
I am a landlord, and pay Hunters Ruislip for a fully managed service. When I first took out this contract with them back in September 2021, the lady I was dealing with, Simran was very professional and diligent. She made the whole process of renting out my property for the first time very smooth. If I had any queries or issues and had to contact her, she always replied and resolved them very promptly.My issues began back in June 2023, when I kept getting reminders from the Hunters Portal to renew my tenancy. I emailed Simran several times, but didn’t receive a reply, which I though was strange as previously she was very good. I then phoned the Hunters Ruislip several times but didn’t get an answer. I was leaving numerous voicemail on their machine to phone me back, but this didn’t happen! I then tried Simran’s Mobile number, but disconnected. I then kept ringing/emailing Hunters Ruislip’s main address/phone number, but wasn’t getting anywhere. I tried to visit their branch, but this was closed when it was supposed to be open. I then phoned another Hunter’s branch, who were helpful in giving me the details or the franchise group that I could contact to find out what was going on with Hunter’s Ruislip. The person I spoke to there, assured that the branch hasn’t closed down and she would contact them for them to contact me. After this I received a call from the MD at Hunter’s (Pranav) Ruislip stating Simran had left in April (despite her still being on their website and I didn’t get any bounce backs when I emailed her and didn’t understand why her clients weren’t informed of this.) and the other person (Daria) was office sick and he give me his direct mobile number/email address. I had advised him that I would like to renew the tenant’s contract for another year as I kept getting nagged by emails from the Hunter’s Portal. I also set him numerous emails to this effect as well as phoning his mobile number and leaving messages that weren’t replied to. Also the Gas Certificate was running out which I advised him about that he needed to get it renewed. I kept emailing/calling, no, reply but then eventually after 2 months I received a reply saying he would get the Gas Cert renewed and renew the tenant contract, which he sent me to sign. Despite the Gas certificate expiring on the 06/09/2023, I've not heard from him regarding if it's been renewed or not or even a copy of this certificate, despite repeatly askingThe last Friday (01/09/2023), out of the blue, I received an email from him stating there was an issue at the property and forwarded me an email from the tenant’s regarding an external leak that had which has caused damage to my property, the tenant’s included photos of the damage. I notice that the email the tenant’s had sent him regarding this was dated the 17/08/2023! So I phoned him, luckily I managed to get hold of him this time and asked him why he was just advising me now when the tenant’s had emailed him on the 17/08, he stated that the email from the tenant’s went in to the Hunter’s email junk folder! I advised him that this was unacceptable, and asked him to contact the tenant’s and find out what was the exact nature of the damage and what exactly had caused it. I also asked him for somebody to go around there and inspect the damage. So, this damage could be repaired ASAP. I followed this up with emails detailing my expectation of how this should be dealt with as I’m paying for a fully managed service. Despite numerous emails/leaving messages on answering machines, to date, I’ve had no contact from him about either arranging to get to damage repaired or any other points I had raised!Basically since Simran/Daria left this branch, the service has gone completely downhill. Totally unprofessional service. The Managing Director (Pranav) doesn’t care, emails/phone calls go unanswered (even to his mobile) and the branch isn’t even open when it’s supposed to be! It’s the tenant’s I feel sorry for and Hunter’s Ruislip manage (mis-manage) relationship with them.I’m at the end of my tether will it all but really don’t know what else to do.If I don’t hear anything soon, I will be making a formal complaint to the Hunter’s Franchise group.So, please do not engage Hunter’s Ruislip if you want to rent out your property and value your sanity.I would give them 0 stars if I could
1/5
TrustpilotUNPROFESSIONAL AND DISHONEST
Hunters Stevenage is extremely unprofessional and dishonest!I want to caution everyone considering them before handing over a deposit, as they will go to great lengths to keep your money.I had been renting for eight years prior to this, in various properties with different agents, and never encountered any issues with the return of my deposit.It's incredibly frustrating trying to get a response from them, even through email. Without a doubt, they are the worst estate agent I've ever had to deal with. I lived in a rented house through them for nearly two years but recently purchased my own place through Own Homes (which hasn't had any issues).Hunters is currently refusing to refund my deposit after two months, citing a small rip in the carpet near the radiator pipe and a crack in the bath. Both of these issues were present when I first moved in.They are taking an unreasonable stance and are also claiming an inability to communicate with the landlord for nearly a month. They're even using minor issues like mold on the bathroom sealant and three burnt-out light bulbs as reasons not to return my deposit.Furthermore, after two months, they are now trying to deduct money from my deposit, citing a weed issue in the front garden.Letting Manager sent me an email at 7:14 PM, and immediately after that, I went to the house and took photos to document the situation. It's truly baffling how unreasonable they are being.I consistently paid the rent on time and took excellent care of the house while I was there, even installing a new shower. However, I'm currently facing issues retrieving my deposit, as I had to hire a cleaning company to restore the house to its original condition. This has been an ongoing process please be cautious when dealing with Hunters Stevenage!!!"
1/5
TrustpilotHunters in Ruislip are awful! AVOID
Google review of Hunters, RUISLIPI don't understand why this estate agents had so many good reviews. Maybe they are better at sales rather than lettings....My experience with them has been really awful from the start! I used this estate agents to let my newly refurbished flat out. Firstly they didn't screen the tenant enough and allowed this tenant to have a permitted occupant on the tenancy agreement. This permitted occupant was the brother of the tenant who lived there and I later found out he was a criminal with a tag!! I had no idea he was living in my flat instead of the actual tenant on the agreement. He damaged my flat, drilling holes in the walls to fix his TV in the lounge and bedroom. He smoked in the flat when it was not permitted! Thank God he gave notice to leave but he left the flat in such a mess, he did a bodge job of fixing the walls and painting the flat with different colour white which looked patchy and so awful! He caused damage to the beading and door profiles that I had to get them all replaced! I had to get a builder to renovate the whole flat again to get it to the standard that it was before he moved in. Anyway during this time of this person living in my flat, the rent was overdue by days and I had to call the estate agents several times. It was so hard to get hold of anyone. I would leave messages and emails to get them to call me back but they would never get back to me!! I would get the rent late after so many phone calls to them to chase the tenant up! Pranav was the main person I had to deal with as unfortunately Daria was off sick. Pranav was useless, he was so laid back with everything, he needs a fire cracker up his back side to get him to do anything including the simple job of calling the tenant up!! I had to visit the agent and sit in front of him to get him to call the tenant to chase up the rent as left to his own devices, he would do nothing! The rest of them just don't care and are completely useless! The phones are rarely manned by anyone you just get a voice mail to leave messages. Pranav hardly got back to me or responded to emails...it has been absolutely hard work dealing with these people at this agency! They are totally unprofessional and unreliable! I am currently fighting to get some of the deposit back from that nightmare tenant. I have been ringing them every day but I have been unsuccessful in getting hold of anyone in the office who cares enough to do their job properly and in a professional manner. If u want to rent your flat our DON'T use this estate agents. They are absolutely useless!! Daria and Simran were the only diligent good staff that were working there. Unfortunately they are not there anymore, instead the other agents are just not diligent or care enough to do their jobs properly. You will only get nothing but stress and disappointment if you deal with these clowns! I am just glad I have got my flat back and I am going to rent it out with another reputable estate agent in Watford who are so much more professional and who have managed to find me a much more suitable tenant through their diligent screening process. If you want to avoid disappointment and unnecessary stress whilst renting your flat AVOID this estate agents!
5/5
TrustpilotI had an exceptional experience working…
I had an exceptional experience working with Julie Decraene throughout my house purchase. From start to finish before passing onto the next agent for the further process of buying my house, her service was nothing short of outstanding. She made what can often be a stressful and complicated process feel smooth, straightforward, and incredibly efficient.
1/5
TrustpilotAwful experience
Awful experience. Poor repairs. Illegal eviction - should have been a section 8 as landlord was selling up and tried to use the deposit for renovating the property into a HMO. Hunters also charged the previous tenants for professional cleaning which we were told would be happening in the first week or so of moving in. It didn't. They then tried to charge us for the same service. Wonder how many customers they do this to. Also charging for items not on the property but given to a neighbor, and later thrown out by him on his own garden area q(he advised landlord and hunters it was his to get rid of). They have identified it as formerly mine from property inspection photos which legally should not be taken of my possessions. Con artists. Pending further action.
1/5
TrustpilotTotal scammers!
Total scammers!! Do NOT recommend at all!! I rented with with them for 4 years, was okay at first then it gotten difficult to get things properly fixed, they left us without a fridge and freezer for over a year so I had to buy my own! They send out the same repair men that told me over and over again they could t properly fix various things as it needed updating and my landlord was refusing to update (handyman’s words not mine). We had a mice infestation that I had made them aware of but nothing was done and they ended up coming into the house eating through all my kids Easter eggs and our snacks and my sons make a wish documents amongst other important documents!! I had to pay for the infestation to be sorted, I have paperwork that states the things that needed doing to stop them and they didn’t do half of it!! There was insufficient loft insulation, single glazed windows and no wall insulation so it was beyond freezing unless I had the heating on constantly. They didn’t carpet or decorate in god knows how long!! I paid £2800 deposit to stay in this house!! They then said as I was pregnant there would be too many people living in the property so I said okay can I please have a rent statement to get onto the council and was told by corena she would email this to me but this went on for about 6 months and she then sends me an eviction notice instead so I said okay can I have the rent statement she still refused! A year later I get the rent statement.. then another eviction notice. Their reason was my landlords granddaughter had cancer and needed to sell up to pay for treatment (she knew one of my sons was a cancer survivor and she also knew my youngest son is fighting a brain tumour!) she used my personal circumstances as a tool against me. I tried so hard to move out quickly but eventually got a property with the council.She caused 2 years of horrifying mental breakdowns, I have adhd and so you can imagine the impact it had! She never done and entrance or exit inventory with me, she next done entrance or exit key handover so the crook covered her bases.!! This wasn’t her first rodeo!!I have been informed by neighbours of repairs etc carried out since I left the property and also about the new tennants living there so they never sold the property.Social services are trying to help get my deposit back, the so called deposit guarantee scheme said there was nothing they could do as it was never with them!! So I had a look on company’s house at them… I suggest if your considering renting from hunters you look on companies house at them too!! They are a bunch of scammers and they keep getting away with it!!They have now left us with absolutely nothing! I’m a single mum having to furnish and carpet a house with next to no money struggling to decide if my kids need a bed or food, carpets or gas, curtains or electric!! I was told a survey of dilapidation was being done and that turned out to not be true!! I have asked numerous times about my deposit and she doesn’t reply to nothing! She ignores everything. She has stolen £2800 from me and my children. I have 2 autistic children and 1 is a cancer survivor and 1 has a brain tumour I have a lot of worries already with them without this worry about loosing so much money that was needed to benefit my children. British Gas had to swap the meter as per the request from the ombudsmen and corena Harris told me I’d better put them back I have this and more in messages!! I said I can’t as that is breaking the law and she wasn’t happy at all.. the old meters didn’t work!! I can only hope people do not make the same mistake as myself and put their trust in these despicable people!! Have a look on companies house before considering renting from them!!£2800 is a lot of money for a single mum with 6 children and 3 of which are very poorly and one is fighting a brain tumour you ask yourself what kind of person does that!!
1/5
TrustpilotI have just bought a house where the…
I have just bought a house where the seller's estate agent was Hunters. two items to note : 1. their pestering me to prove I had the funds via endless email demands, then when my solicitor raised one issue, total ignorance for 2 weeks. Not good. 2. I feel for the seller in that they totally missed off the presence of a very long private tree-lined driveway, and a full size totally convertable loft.
1/5
TrustpilotHunters Baldock as letting agents…
Hunters Baldock were the letting agents for a recent rental. I found them rude and difficult to the point of enjoying the power they had over me as a nervous tenant in an expensive and competitive market. They piled on the reasons why I might not get my deposit back (which they still have not returned) were useless with actual sums and dates and generally unpleasant.
1/5
TrustpilotI emailed this useless company 3 times…
I emailed this useless company 3 times over a period of three weeks to inform them that one of their properties had a wildly overgrown hedge and garden that was making the locality look a mess, and also impeding foot and mobility scooter traffic on the pavement. They didn't bother to reply ,so I reported the mess to the city council and wished them good luck in ignoring their emails ! Hopefully the council will do the work and bill these clowns !
1/5
TrustpilotLeaving flats on zoopla that have been…
Leaving flats on zoopla that have been unavailable for ages- really really annoying i hate you- sad that I can't harm your ratings more but you already have a terrible score
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hunters's Hillingdon office has 596 reviews across two platforms: 41 on Google, 555 on Trustpilot (across the whole business).
Hunters Ruislip is rated 2.4 out of 5 across all 596 reviews, and 4.6 out of 5 on Google from 41 reviews.
Hunters Ruislip, 6 High Street, Ruislip, HA4 7AR, Hillingdon, HA4 7AR.
