Century 21 Hayes & Southall Hillingdon reviews

★★★★★ 1/5

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Avoid this rental agency (Victoria…

Avoid this rental agency (Victoria branch) if you can. Our experience with them was extremely disappointing. The agency appears to prioritise landlords’ interests entirely and shows very little concern for tenants’ wellbeing or fair treatment. During our tenancy, we experienced three separate water leaks in different rooms, which took over two and a half years to resolve. Despite this, the agency refused any rent reduction, seemingly more focused on ensuring the landlord did not have to spend money on proper repairs. When we first moved in, the boiler was not functioning. During the repairs the engineer had to turn off the gas. That is when we discovered that the wrong gas meter was assigned to our flat. We immediately informed Century21, but they offered no assistance whatsoever. It took us over a year to get the correct gas meter reference linked to our property. The agency later introduced a flashy online “tenant dashboard” for reporting maintenance issues, but it was never properly monitored. Problems logged there were routinely ignored. The worst experience came at the end of the tenancy. We received multiple harassing reminder emails about professional cleaning and key returns, even though the flat had been in a filthy state when we moved in, so much so that our cleaner spent hours just to make it livable. Thankfully, we documented everything with photos and videos when moving in and before moving out. Ten days after checkout, we received a report with nearly £1,000 in proposed deductions from our deposit. Upon review, we found serious errors, including charges for missing items such as a £40 BT modem, which we had clear evidence of leaving behind. Some items were even hidden in closets, yet we were still being charged for them. This felt outright dishonest. When we moved in, the flat had been cluttered with personal belongings and in poor condition. The original agent, who has since left Century21, agreed that many items should be removed due to their state. We eventually initiated a full deposit refund claim through the DPS. Shockingly, almost a month later, the agency produced a second checkout report, something we have never encountered before. We wrote to the regional director to raise these serious concerns, but he ignored multiple emails and did not return our calls. Only after we reached him through another cell phone did he finally pickup and listen. After explaining the situation in detail, and confirming that the former agent supported our account, the landlords eventually agreed to refund the full deposit. Overall, our experience with Century21 Victoria was marked by neglect, poor communication, and questionable business practices. I strongly advise future tenants to avoid this agency altogether.

CB · 3 November 2025

★★★★★ 1/5

Trustpilot

Poor Transparency of Let only Fees BEWARE

I instructed Century 21 Royale Surbiton on a Let Only basis. During the sales process, the Let Only/Tenant Find service was presented to me as "6% + VAT paid once upfront", and my understanding from the documentation provided was that this was a one-off fee for securing a tenant. I was therefore surprised when I later received an invoice demanding a further 6% commission (£1,680) because the same tenant remained in occupation for a second year. No new tenant had been found, no new references were required and the tenancy simply continued. The renewal fee should have only been £250. In my view, this second-year commission was not made sufficiently transparent when I instructed the agency. During the complaints process, Century 21 referred to additional assistance that had been provided during the tenancy. However, I did not request or agree to purchase any services beyond the Let Only instruction, and I was never informed that any assistance offered would later be relied upon as justification for the second-year commission. Indeed, when I later sought assistance with a tenancy deposit dispute, I was told that, because my instruction was Let Only, the agency could not become involved.I raised my concerns with both the franchise and Century 21 UK's senior management. Although head office reviewed my complaint, they ultimately declined to refund the commission.This experience has highlighted to me the importance of transparency when landlords are entering into contracts. Since moving to another letting agent, I have found their fees and charging structure to be clearly explained from the outset, which has reinforced how important clear and transparent terms are. Unfortunately, because of my experience, I would not use Century 21 again or recommend them to other landlords.

Ava · 25 July 2026

★★★★★ 1/5

Trustpilot

Daniel the manager unprofessional

Dan the ‘manager’ at century 21 Liverpool south unprofessional, rents houses out with shit stains on the toilet and holes in doors, and has audacity to charge out of the deposit for leaving some pots in the garden and not trimming the front garden bushes. Also takes out a cleaning fee with no cleaning receipts or photos because the house was spotless unlike when moved in. Pictures were taken by us of how the house was left. Avoid, also harass tenants and threatens with ccj if don’t move out in time for house sale with no legal grounds to threaten this. Screen shots of threatening and pushy emails asking why my parents are waiting for council/housing association home as they won’t get one with my dad earning. Absolute bullshit

Katie · 15 November 2024

★★★★★ 1/5

Trustpilot

Avoid this letting agency if possible

Avoid this letting agency if possible. Incredibly vague with details, lots of miscommunication and very slow to process deposits and paperwork. Paid a deposit, submitted lots of paperwork and then heard nothing back until we were suddenly told that someone else was going to take the flat unless we paid more, basically extortion as this shouldn't really be allowed as it negates the purpose of a holding deposit. When we moved in we were only provided with one key, and after two weeks of asking, they eventually got round to giving us another, only after I highlighted that failing to do so may constitute breach of contract as it was essentially withholding access to a property and facilities that we were currently paying for. When it came time to leave the property, they did not have their own key and therefore requested that we take time out of work to be at the flat so that they could conduct viewings, which is ridiculous as this is not the job or obligation of the current tenant and they cannot be expected to take time out of their working life to assist the letting agent in performing their job. This was a recurrent theme throughout whereby things that were the responsibility of the letting agent or landlord had to be either prompted by or entirely done by us as the tenants. Charged us an excessive cleaning bill with no details/breakdown of the cleaning that was actually provided. Shocking experience from start to finish. Would avoid.

N/A · 14 February 2026

★★★★★ 1/5

Trustpilot

Century 21 Bedford is a scam

Century 21 in Bedford is ran by a scam lord not a landlord, they steal deposits, refuse to provide heating. They will happily illegally let flats with damp, mould and fungus growing in the floors. They refuse to repair anything properly and don't use qualified people to do the repairs. STAY WELL CLEAR OF CENTURY 21 BEDFORD BUNCH OF THIEVES AND SCAMMERS

Andrew · 25 July 2022

★★★★★ 5/5

Trustpilot

I have had the best experience ever

I have had the best experience with century 21. We went through the worst nightmare especially going through the interest hike. Perry has been phenomenal a big asset to the company. He helped us through out the way and Lisa she has been ever so kind keeping us up to date with everything and make sure everything goes smoothly. I would highly recommend to go with century 21 the best in the business. 10 out of 10 💯

Sunem · 18 May 2023

★★★★★ 1/5

Trustpilot

Greedy and rude staff, broke the contract

I hope this review is helpful to some, especially young people moving out for the first time. Sorry it’s so long, but that’s how awful Peterborough's Century 21 is. This company have failed me time and time again. I tried to give them the benefit of the doubt and bite my tongue because I was so excited to just move out of my family home and gain some independence, I saw everything through rose tinted glasses. I arrived at my room in my shared accommodation on the 4th of July 2022, where I found dirty skirting boards (literally layers of dirt and dust), cobwebs in every corner, stains on the carpet, a horrible paint job, a bathroom ceiling literally peeling off, a door that doesn’t shut properly, and numerous other things. These are all things that absolutely should’ve been sorted before my tenancy started, but I ignored it, I enjoy cleaning, so I was happy to do that myself. The other things weren’t extreme but just made my living situation a bit dingy considering I was paying £525 a month for a house share with that much wrong with it… Anyway, I carried on trying to enjoy my tenancy despite these factors, until I became aware of contractors viewing my room without my knowledge, (which is very illegal). Someone let it slip on the phone to me that they had been there while I was at work, nobody had bothered to make me aware of this. I am a 19-year-old girl who very much values my privacy, so to have men in my room without my knowledge made me very uncomfortable. All I got back from Century21 was them shifting the blame to the contractor company. Proceeding this awful experience, I asked Curtis and Ben to contact my landlord to see if I could get my tenancy ended early, as C21 had now broken the contract by letting someone into my room without my knowledge. It took a few weeks for someone to actually be bothered to give me an answer from my landlord, even after me offering to contact them myself, leaving me to pay another month rent when all I wanted to do is be rid of this company and the broken house I lived in. While I spent my last month in the accommodation there was a tap leak (the tap was broken the whole time I lived there but this was the first time it leaked into cupboards) the leak ruined all the food I had in my cupboards and some kitchen supplies I had in there too. I received no apology for my inconvenience. During the time my room was being viewed by potential tenants there was a few times people would view my room without my knowledge. I know this because I came home from work once and there were still 2 viewing lefts on the room when I was only aware of one happening that morning (not at 3pm) … For the first viewing that was arranged with myself and one of the team for Saturday 10th September, I didn’t end up being home for the viewing when I said I would be. There was an emergency which meant I had to be elsewhere, however when I told Curtis on the phone that I wasn’t there he sighed at me and explained he didn’t bring any keys to the property, like its my job? When I apologised for this, he cut me off and put the phone down without saying anything. I remember being infuriated at the attitude, but I let it slide because I didn’t want to talk with C21 about anything but my tenancy at this point. Since leaving the room, C21 have now tried to deduct £55 from my £250 deposit because “there was a stain on the carpet, and the bathroom and bedroom was left very, very dirty”. Anyone who has seen the state of that room when I first moved in can vouch for me that the room was cleaner when I lived in it/after I left than when I first moved in (and the stain was already there, a family member even mentioned it to someone) . Curtis stated in an email prior to my move out date, that the room be cleaned, but only so it’s not in a worse state than what it was when I moved in. I spent an hour cleaning every visible bit in that room, however because I missed a tap, a plug and left a hair on the wall in the shower they feel the need to take £55 off me. This company is greedy, rude and has absolutely no care for their customers. Century 21 made my first time moving out a miserable one and I wish only bad things for them as it really is one mistake after another with them. I got no sincere apology and probably never will. I’ve worked with customers before so I know exactly what kind of person I seem to them because they will not be able to see how awful they really are. I’m so disappointed with the slow/lack of communication I’ve had with them let alone the contract they broke and tried to blame on someone else.

GS · 10 October 2022

★★★★★ 1/5

Trustpilot

Horrific experience

Horrific experience. Used the Cobham branch back in 2024/25 and the deposit was taken by Dylan and never returned. He had not put into the Mydeposits scheme as per contract and now we are missing over £1200.

Customer · 10 April 2026

★★★★★ 1/5

Trustpilot

Fake Google review

Hi this is Australia, the 21 century hills district, they monitor the Google reviews, whenever they can guess the person leaving bad review or 1-3stars, the principal threatens the person to be sued unless the person put them down asap. Hey Mr M, B! You are not Kim jeong eun, Australia is not North Korea. Australia is a democracy nation, you cannot stop my freedom of speech and words to express through true experiences. I know why you have 4.7 Google review overall, because you threatening people

XxBubblesxX · 22 April 2021

★★★★★ 1/5

Trustpilot

Mark asked us to do some work for them…

Mark asked us to do some work for them in Chalfont St Peter, did not pay and then closed down. Warning is not to give them credit. We have sent reminders Etc but not replys.

Greenfield · 22 October 2024

★★★★★ 1/5

Trustpilot

Avoid

Just recently rented a property with century 21 (peterborough) trying to get Information, housing issues sorted or even trying to talk to the one person you need to is impossible. Everyone just fobs you off you wait days for a call back or reply. I regret getting a rental through this company and at the point i have been moved in a week and ready to find a new house due to the service. It's shocking. As unable to reply on here, it isn't just the contractor, its everyone, I understand we're at Xmas time and it's a busy time for them but a little bit of out their way communication wouldn't go far, or an email to say I've received your query I will get back to you as soon as I'm avaliable but they don't, they leave you hanging for hours and even days.

Chloe · 15 December 2022

★★★★★ 4/5

Trustpilot

Paulina at Century 21 Goodmayes

Paulina at Century 21 Goodmayes has been very good since they took over management. Fast, efficient and via the whatsapp group she started always on call. Recommendations suggested passed onto the landlord to improve and save him money. All in all can ask for much more 9/10

Richard · 30 August 2023

★★★★★ 1/5

Trustpilot

The manager and employees at century 21…

The manager and employees at century 21 are a bunch of rude, incompetant , money grabbers. They tried to charge me £1008 when I left my property. My property was left in excellent condition. New kitchen floor. New living room carpets. Do not rent a property from this company. That is so so bad what they tried to do to me.

Rebecca · 17 January 2022

★★★★★ 1/5

Trustpilot

Thieves

Thieves, i have lost all my money with them. Specially Alberto

Pedro · 1 October 2025

★★★★★ 5/5

Trustpilot

I dealt with Sunny from Goodmayes…

I dealt with Sunny from Goodmayes branch and found him very helpful throughout. From viewing the property within one hour we had gone to the office done credit check and all other paperwork deposit etc. He said a new kitchen would be fitted in 5 days plus all other jobs and it was even better than I hoped. Great service all round.

Bob · 27 September 2021

★★★★★ 1/5

Trustpilot

Communication is absolutely terrible

Also known as Symonds and Greenaway at least in Peterborough. They very rarely answer their phone. You can leave messages for them to call back, but they won't call you back. When you do speak to them, they will tell you they'll call you back with information on a property you inquired about... they will not. They do not reply to emails. Communication is just terrible all around. Eventually after about 12 attempts, we were able to visit a property. The person was caught in traffic and she was very kind, but despite registering my interest in the property we were shown, we didn't hear anything further. No email, which we'd agreed to. Another property appeared, and once again they don't answer the phone. After about 5 attempts, someone finally answered. Agreed to call back with info on a property. They didn't call back obviously. Not sure what's going on but they clearly don't want people's business.

Head · 10 February 2024

★★★★★ 5/5

Trustpilot

Maidstone Branch

Maidstone BranchI cannot thank Century 21 enough especially Peter Lott. We had a few bumps along the way but Peter was always on the end of the phone for us and worked tirelessly to ensure we got our little bungalow which we absolutely love. We used this company for our buying and selling and would recommend them to anyone.

MRS · 24 February 2021

★★★★★ 1/5

Trustpilot

Illegal eviction! And all belongings disposed

Moved into a studio flat in Bedford at the beginning of October. Signed an assured shorthold tenancy agreement. I went away on the 22nd of to December to spend with family. I came back to the property in the 3rd of January. The hotel style keycard would not let me into the flat. I called Fiona (Aka Amna) who is the wife of the landlords son and acting as an agent. Fiona answered my call and After explaining my situation. She started to laugh and then started to swear . I explained I've got nowhere to go it's 9pm she just swore and like laughed like a child. She then told me all my belongings were thrown in the bin a week ago I checked and didn't see any belongings. . I've been made homeless with no legal prossess followed. Ally possessions thrown in the bin and unrecoverable. I am in the process of starting legal proceeding again Samsons limited and century21 ltd.

Watib · 5 January 2024

★★★★★ 5/5

Trustpilot

Agent Abhi is a true professional

Agent Abhi is a true professional, unique approach to the client and quick resolution of any issues! Highly recommend!

Дмитрий · 6 August 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs!

Toowoomba Office staff are rude, argumentative, openly hostile & will use intimidation/threats regularly. When asking questions you can expect to be lied to, harassed and essentially blackmailed into an agreement that won't help & Century 21 won't bother to action on their end anyway. Double check your invoices! Everything is overcharged & padded out!Would never recommend.

Deraj · 3 December 2020

★★★★★ 1/5

Trustpilot

Awful customer service

Wow I came in here after having a bad experience with sales staff for lettings. Rude, no customer service at all! They even gave me complaints number and e-mail as if they didn’t really care. So feel as no point of complaining as judging by all the comments both in hs is going to happen.

Suz · 22 October 2022

★★★★★ 1/5

Trustpilot

Day light robbers STAY AWAY DONT RENT FROM THEM

Day light robbers I rented an ensuite room at the university court. Living there was a nightmare for the following reasons: 1. They didn't do background check on the other tenants and ended up living next door to highly disturbed stalker room mate who ended up destroying his own flat and the police called to evict him. 2. people are allowed to smoke in the flats 3. If anything breaks down they dont repair it. We went for weeks with no hot water and we didnt get compensation. 4. Everytime you call them soon as you sign the contract they keep passing you to other colleagues without resolving the issue. on the january 2023 i gave email1 m notice to leave the accommodation. The property manager called asking if i can move out sooner so that someone else moves in and i will get reimbursed on my 1 m notice rent. I agreed and moved out. However until now i have not received my money back. My flat mates and the agency confirmed someone moved into my room a week after i left. Unfortunately Daniela Dacosta, Ben Symonds, Curtis the property manager have been giving me a run around and still my money is not refunded we are now in March despite many emails, calls and walking into the agency. I have hired a lawyer and will pursue the agency via small claims court as i need the money i work hard for back. I am shocked at the way the agency has treated me and they have put me in financial difficulty causing my depression. Further more they have also not refunded my deposit despite requesting it vis DBS. please do not rent from them.

Rose · 5 March 2023

★★★★★ 1/5

Trustpilot

Enquired about a rental which was…

Enquired about a rental which was advertised as pets accepted, phoned up, sorry no pets accepted. Passed through to another person, he said the landlord would allow 1 cat, but wouldn't check if he would accept 2. Very dismissive, very rude, felt like I was committing a crime or something by enquiring. After the phone call, the ad changed within 5 minutes and removed pets allowed! Even though they said 1 would be allowed. So they are robbing people with pets of opportunities, not because landlords don't mind, because they do. This is discrimination. Clearly the landlord is happy with pets, but they don't want enquires or to allow people with pets to rent through them. Felt like they were just making up stuff as they went alone. Do better! Be better! If this is not, it should be illegal.

Daniel · 9 February 2023

★★★★★ 1/5

Trustpilot

I’m purchasing a property through…

I’m purchasing a property through Century 21 in Peterborough and I have to say they are indeed incompetent and rude. The communication is the worst I’ve ever experienced with estate agents. Since my viewing and then subsequent acceptance of offer back on 2/3 Feb I’ve had no communication from them at all. Only when I’ve called have I managed to get some answers to my questions. Really disappointed at being treated this way especially with snarky comments from some of the staff.

LT · 7 March 2022