Trusted Agent profile · Hexham
★★★★★
1,136 reviews across 2 platforms
15 Priestpopple, Hexham, NE46 1PH, NE46 1PH
Pattinson's office in Hexham, at 15 Priestpopple, is rated 4.3 out of 5 across 1,136 reviews on two platforms, including 21 Google reviews rated 4.5.
Every review we hold for the Hexham office, from every platform, shown as written. First names only.
5/5
TrustpilotThe team are amazing, especially Wendy!
The team are amazing and very helpful! We had a long process with getting our home due to new safety acts and the solicitors but Wendy Burbridge was amazing with keeping us up to date with what was going on and was checking in with us weekly. She made our experience so comfortable and she was very helpful throughout the whole process! I would 110% recommend Pattinsons because of Wendy's service :)
5/5
TrustpilotI have recently sold a property via…
I have recently sold a property via Washington Keith Pattinson. Sam Reisner went over and above to assist the sale. Her fast action and ability to communicate with all parties involved; Solicitors, finance, the various departments of Pattinson,buyer ect. culminated in a smooth sale for us.Her staff were also very polite and helpful everything I rang Washington.Sam has a strong knowledge of 3rd parties who are also competent professional people ie finance, solicitors.
1/5
TrustpilotThieving crooks
Awful company, do not use, my property in auction for 2 months with no bids reduced on their advice they knew I was on a tight schedule to sell, last minute before auction ending a bid comes in but they didn't know how to get hold of the bidders, it was Pattinsons who put the bid in, I did not want to continue any further with them so they are now charging me £12,000 for NOT selling my property.Absolute thieving crooks.
Hi Darryl. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
5/5
TrustpilotPattinsons sold my house quickly and…
Pattinsons sold my house quickly and kept me in the loop every stage of the way, I also was using another two major named estate agents (purple bricks & yourmove).
Thank you so much for this great review Kyle! We are delighted that your experience with us has been as positive as we aim to give all of our customers! And the fact that we came out on top is great news! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
5/5
TrustpilotEloise has been fantastic
Eloise has been fantastic! She’s taken our calls, kept us updated throughout, and made sure we were able to move into our property without delay.
5/5
TrustpilotThank you for great service
I just want to thank Carly at Washington Pattinsons. It was my first time renting and she made the whole process run smoothly. She was very professional and had a lot of knowledge. She really listened to what I was looking for and made me feel very comfortable. She is an asset to your company and I look forward to purchasing my first home with her very soon. Kind Regards,
5/5
TrustpilotI have been in touch with Carly List at…
I have been in touch with Carly List at the Washington Galleries Branch recently.From my first contact with her, viewing a property with herself, and the follow up contact with her, she could not have been more helpful with the process of buying my next property. She has taken extra time to keep in touch with myself and the vendor of the property I am hoping to buy. She has been very keen, helpful and polite at all times.Thank You Carly, and hopefully I'll be settled in my new home soon.
5/5
TrustpilotThank you
Just want to say a big thank you to all the staff at Pattinson’s in Heaton.... especially Hayley who has been an absolute star! Without their support I think I would have gone completely mad and probably never got to the point of being able to move house. Thank you for all your hard work
Thanks for your review. We will pass on your compliments to Hayley and the team.
5/5
TrustpilotThe BEST!!!!
Carly List put my house up for sale on Monday, booked 11 viewings by Tuesday morning and sold the house by Wednesday morning. There is nobody more dedicated, invested or hard working than the girls at Pattinsons Washington, if you’re debating which estate agent to use to sell your property let this be your sign, they’re amazing and I can’t praise them enough. Will never use anyone else again.
1/5
TrustpilotTerrible Estate Agent to Work with (West Road Newcastle)!
I put an offer for a property in Newcastle (NE4). I was told that it was the best and highest offer. They asked me to send agreement in principle and then mysteriously wasted lots of time (three weeks)until someone put same amount of offer and their offer was accepted! Everything was very fishy. The staff are miss connected!
Hi Mary, I'm very sorry to hear that your experience with us has been unsatisfactory. Please could you email socialmedia@pattinson.co.uk with more information about the property etc. Many thanks.
5/5
TrustpilotWe have had a brilliant experience
We have had a brilliant experience. Beth couldn’t have been more helpful, any concern or question I had, has been answered straight away. Thank you for treating us so well.
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
1/5
Trustpilotbenlaw grove no longer interested
We were supposed to have a viewing today and it got cancelled 20 minutes before because they misplaced the keys. Absolutely ridiculous after having to leave work early having financial impact. Not to mention a 40 minute drive.It affected another potential sale, who also arrived at the property along with us.And unfortunately has put us off the sale of the Benlaw Grove property.
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further. Can you kindly share with us some more details on your experience, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate. Many thanks.
1/5
TrustpilotEven if you tell them you're not interested, they'll still call you!
We were interested in viewing a property via Pattinson, we saw it and thought it had potential but we were too early in our selling cycle.Instead we asked to receive a property valuation, although this all went according to plan, upon receiving the email valuation this felt different to what was actually said in person and in the end this was a very different experience to the two other property valuations we received.Anyway, we completely lost all confidence in Pattinson on the whole from this experience and asked not to be contacted again. I have now received 4 additional calls from them to 'check in with us' and advise us that we can still ditch our current agency and sell via them. Honestly, would never use them to buy or sell, especially with the pushy sales techniques. A GDPR 'forget my details' request has now been sent because it's beyond a joke to keep calling when you've already been told we are not interested!
Hi Matt. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience so we can bring this up with our valuer, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further
5/5
TrustpilotFantastic service, thank you!
Chloe and Caitlin have been brilliant throughout the whole process. My property was sold for well above the reserve and the process was so quick and easy. Huge thank you to the team!
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
5/5
TrustpilotAmazing staff
If it wasn’t for Wendy Burbridge, this wouldn’t be a 5 star review.Wendy is amazing and an absolute credit to the company. I cannot express how greatful we were for her help.However, Pattinsons recommended the solicitors we used who were absolutely appalling. Like I say, if it wasn’t for Wendy, this wouldn’t be a 5 star review and I’d be ranting about how we were stuck with ignorant solicitors for almost a year because of your recommendation!Please do not recommend terrible solicitors. It will only decrease the trust people have in you.
1/5
TrustpilotPoor Communication & Unsafe Living Conditions
I'm very disappointed with the handling of this issue. I collected the property key on the 4th april 25 and completed my inventory, during which I noticed the boiler/gas system wasn't working. Despite emailing, I received no positive response and had to follow up with a call. It's now been 13 days without gas or heating, and I have a toddler. I was advised to contact Northern Gas Networks myself. Fortunately, a contractor arrived within 30 minutes and confirmed an internal pipe leak. The report has been forwarded to the maintenance team, I sincerely hope this is resolved urgently.
1/5
TrustpilotAbsolute cowboys
Absolute cowboys, they have been mismanaging my property for a long time. First they didn’t get the contractor to repair as agreed and completely ignored my instructions and at times they approve repairs without even informing me. I would say definitely read the clauses on the contract, you can’t stop the management during tenancy tenure. sent a letter Susan Moore and she failed to even get back, horrible company!- replaying to the reply: that’s a lie I can attach the amount of time I’ve email and even sent a formal letter to your CFO Susan Moore. Absolutely shameless!
Hi SarangWe have previously asked you for the details of your complaint so we can investigate further. Unfortunately, you have declined to provide any information to us, which makes it very difficult to find a solution or assist. Please can you send a copy of your letter to gdpr@pattinson.co.uk, who will be able to forward it on. It has not been received by post. We are more than happy to investigate and resolve any problems if we know the specifics..Reply to you.Please send those emails to gdpr@pattinson.co.uk, and our head of rental will be in touch.
5/5
Trustpilotamazing service
I recently moved into a property in walker using the heaton pattisons branch.This branch specifically Vicki, Hayley and James were amazing! Due to my previous home being demolished i needed to move v quickly, they managed to speed up the moving process and were very supportive.Not only that i got a suprise moving box with various goodies in.The whole experience was fantastic and i will definalty use pattisons in the future ive never had a better move.Thank you so much team from Jonathan Atkins
5/5
TrustpilotSpot on
Pattinsons managed the whole process very well. Notified via text of all viewings which they secured a high number of. Attended the viewings on my behalf which was exactly what I needed.
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
4/5
TrustpilotThe 4 stars are almost solely for Maria…
The 4 stars are almost solely for Maria Cires. She kept in constant touch throughout the whole process keeping me informed. There were several considerable delays during this and Maria was extremely patient explaining why and doing as much as she was able to do to move things along. The fees are substantial but I feel Maria went above and beyond her normal job role to help us get to the house we had chosen. She was always on the end of the phone or email and would always respond quickly to any query I had. She was also one of the only people during the last 7 months to keep me relatively calm and sane and helped reassure me at certain times. This has been a ridiculously and unnecessarily stressful experience but Maria has helped hugely in trying to minimise this as much as she was able to. I would fully recommend her to anyone I know wishing to sell or buy as they would be in more than safer hands with Maria.
5/5
TrustpilotVery professional
I had dealings as the purchaser, not vendor and felt their service was very professional, courteous and that they had my interests in mind as much as their vendor's, which I think builds confidence.Alison was extremely helpful in arranging a second viewing, at short notice, because I am relocating and not at all local; she attended herself.I have had dealings with another Est Agent that had none of the basic information a buyer will want regarding lease, maintenance, ground rent etc, for a property they'd marketed a couple of months. Let down on a viewing too. Pattison was the complete opposite.I would happily recommend Pattison and wouldn't hesitate to use them personally, if I were selling my home in the future.
5/5
TrustpilotJason made the process easy and was…
Jason made the process easy and was always available to get in touch with
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
1/5
TrustpilotRefuse to do anything to help.
They have moved tennants next door to us that are smoking weed blatently in the garden and house while there two kids run riot all day every day,we can’t relax in our own house for the constant banging as they leave the kids downstairs on there own all day while they have sex upstairs that our 14 year old has to listen too,different men coming in and out of her house all times of day and night.We have spoken to pattinsons who have basically said they can’t do anything about it.pattinsons peterlee are an absolute joke if this is the type of people they are happy to move into there properties.It says everything about the company.
Hi, We are sorry to hear about this. Can you provide the property address to gdpr@pattinson.co.uk so we can investigate this further?
5/5
TrustpilotHouse purchase - Excellent from start to finish :)
I really couldn't have asked for a better service from Wendy at Pattinsons. There were a few bumps along the way which were out of her hands but she consistently chased and provided me with daily updates. Communication was excellent and made me feel at ease when I couldn't get answers from anyone else. Very polite and friendly too - would 100% recommend!!
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