Pattinson Hexham reviews

★★★★★ 1/5

Trustpilot

I gave one star only because I…

I gave one star only because I couldn't give you zero. Terrible estate agents and by far the worse I've ever dealt with. So I had no guarantor but was told there was still a chance I could ger it without one. So I travelled all the way from Newcastle to grange villa only for the estate agent to forget the keys to the property so I rearranged all other appointments in newcastle in order to get a viewing at a later time which I got. Then I was told I need a guarantor. So basically I spent the last of my money to get there. I was lied to amd then to top it all of when they where emailed asking why they lied to me they stopped replying to me so like I said they don't even deserve one star. Nothing but badness with this company.

Thomas · 29 September 2022

★★★★★ 5/5

Trustpilot

Lyndsay Whickam - Fantastic service

My experience with Lyndsay from the Pattinson Whickam branch was fantastic. As a first time buyer and not understanding the process in the slightest Lyndsay was clear with each stage, always positive and followed up on calls and emails. Buying a house is both exciting and stressful, it was nice to have an estate agent who was genuine and excited for me too, making the process more enjoyable. Credit to the team. Thank you!

Lorna · 3 March 2021

★★★★★ 1/5

Trustpilot

VERY POOR SERVICE AND LACK OF COMMUNICATION

The level of service expected by Pattinson is not fulfilled. first week of our moving in the water leak happened in our sink and they took 5 days to fix that .. now it's the misinformation about the electricity supplier from Pattinson that our power went off couple of days back . We misunderstood it with the fuse and waited for maintenance team to fix it . called the maintenence dept after a long struggle to get connected and many number of calls and call diverts we got connected with Bob who couldn't make it yesterday but came today morning (12 /09/2022)told us that it's meter issue and previous tenant had left 1.2 pounds balance and that's why we have been cut off . Pattinson had not shared us with these details of current provider or any other information . A company called tenant shop contacted us and told that Pattinson's have not shared the current provider details but told us once they share they ll fix the account with energy provider. Now it's down that we are living without power for 2 days now .. It's very unpleasant experience .. they neither gave us the number of the maintenance person to contact and their emergency contact is unavailable. Pattinson is good in other areas. but with us it's very poor service ..Bob showed up today and has helped us with finding the energy provider . dlNot sure how long it would take to bring back power . Wish Pattinson's had told us these things before hand so we could have had power by now

Pooja · 12 September 2022

★★★★★ 1/5

Trustpilot

Offered on a house

Offered on a house, outbid, increased offer had the offer accepted, absolutely delighted, then informed the next day a higher offer had Been accepted and no more offers were Been considered,so I wasn't even offered to increase my offer. What I can't believe is why the sellers were not told an offer had Been accepted, I've offered on numerous homes to be told, sorry we have accepted an offer over the weekend for that property, when I rose a complaint, i spoke to the manager then the sales director and NOT ONE of them apologised for the distress and inconvenience caused. A prime example of there customer service. Shocking

Amber · 1 September 2022

★★★★★ 5/5

Trustpilot

I sold my property with Pattinsons and…

I sold my property with Pattinsons and was very happy with the process. Ian Robson was my contact and I was happy with his knowledge and experience as he guided me through the selling process. I am using again on another property sale

Sean · 5 April 2024

★★★★★ 5/5

Google

The process of purchasing a house at auction was made straightforward and clear with the guidance of Jessica at Pattinsons (Hexham branch). She was quick and efficient when responding to queries as well as friendly and polite at every step of the journey.

Marina · 22 December 2024

★★★★★ 1/5

Trustpilot

Overall appalling behaviour and experience, wouldn’t recommend at all

Overall bad experience, no communication between referencing and branch who continued to lose documents throughout the whole process, over charged referencing costs by £50.00 which when we questioned were apologised too, we decided overall to pull out as they all kept giving us different information and couldn’t give a straight answer at all to practically any questions we had, only once a complaint had put in would they even respond helpfully or partially helpfully, the property was very nice but would not ever consider going back to Pattinsons no matter how nice the property, also when we pulled out we were told no refund would be given even though the incorrect charges were paid and we overpaid £50.00 which was never seen again, the only part of the process which was nice and simple was the exiting of the deal despite losing £300.00 it was nicer than the thought of having to be locked into a living arrangement with Pattinsons. They did similar to my parents when they were selling a property causing lots of lost money and inconvenience but that’s a completely different matter. Back to my original dissatisfaction my only request following the drop out of the contract was to have a reason on letter headed paper to confirm why I wasn’t refunded the payment and querying the £50.00 extra, to which I was told the manager does not have word and cannot issue this which I think is disgraceful. Since went with a different estate and letting agent who are perfect and I cannot fault them one bit.

Adam · 15 May 2018

★★★★★ 5/5

Trustpilot

Great service and helped us through the…

Great service and helped us through the full process. Thanks again to the full team.

Mrs · 7 November 2025

★★★★★ 5/5

Trustpilot

Sold a property with Pattinson

Sold a property with Pattinson. Thank you Dean, Jason and Emma at the jarrow brand. Been a huge help and guided me through the whole process. 10/10 service and sold the property in a week !! Defo recommended to anyone looking to sell there property fast and for the highest price !

Ross · 31 August 2023

★★★★★ 5/5

Trustpilot

Private renting

The staff at Keith Pattinson have gone over and above to help me get into my house. They have been amazing!!!! Would recommend them as a letting agent. I have rented through them before and everything is always handled with efficiency and with professionalism

Diane · 29 November 2024

★★★★★ 5/5

Trustpilot

Prompt Sale, great after sales support

The house was sold promptly and advertised in a professional way. The post sales support was very good. Thanks to Wendy Burbridge for all her support there in expediting things. Compared to the sellers agent "a certain colourful stone online company", they were head and shoulders better. Fully reccomend using Pattinsons!!

The · 17 September 2023

★★★★★ 5/5

Trustpilot

I can highly recommend Carl Richardson…

I can highly recommend Carl Richardson who has gone over and beyond to help us purchase an apartment. Carl has been easy to reach, very informative, friendly and understanding. Thanks for all your help, Maria

Maria · 31 July 2024

★★★★★ 1/5

Trustpilot

Leasehold flat with significant arrears

We bought a leasehold flat from Keith Pattinson Limited and were told that all service charge and ground rent accounts were paid up to date before agreeing to purchase under an ‘auction’ type contract.Important to note that Keith Pattinson Limited charge £5,000 plus vat when the vendor had elected a ‘no fee’ option!Compared to other auctioneers / estate agents this is a lot of money!The day we were due to complete we found out that there were significant arrears on the service charge account, going back nearly 2 years!We were advised to not complete because if this had caused the freehold owner to take repossession proceedings we would be buying ultimately nothing!!We explained this to Keith Pattinson Limited.What proceeded was a nightmare! We were served with a notice and daily interest charges and we had to jump through a lot of hoops with the freehold owner to understand the present position.Keith Pattinson Limited did absolutely nothing to help us, aside from tell us that we were bound to complete under the contract we had signed and that we were liable for any arrears! They basically told us to stop contacting them!! A complete contradiction to our correspondence prior to and during the sale process.Things happen when buying and selling but what you look for in a reliable service provider is a bit of support. Sadly we didn’t get any and despite completing on the sale, it cost us nearly £1000 in extra fees.When things run smoothly I have no doubt Keith Pattinson Limited are really good to deal with and can’t do enough to help, however if there are issues which may be a little bit complex or difficult, they don’t, and there are other agents out there (for example Pugh auctions) who go the extra mile!

Ancoats · 2 June 2022

★★★★★ 5/5

Trustpilot

Stockton branch of the company have…

Stockton branch of the company have great staff. They kept me well informed of everything that was going on.They have being really really helpful, nothing was too much for them from start to finish. I would like to thank Mel she was great got things moving for us. I would highly recommend them.

Denise · 29 June 2023

★★★★★ 5/5

Trustpilot

Excellent

Gary was excellent from start to finish of my purchase. He kept me updated all the way through. Never hassled me, just the right amount of communication. Gary is a credit to Pattinsons, a real estate agent. Thank you for making my house purchase as stress free as possible.

Steph · 11 October 2023

★★★★★ 1/5

Trustpilot

Terrible

I listed my home with this company and the customer service was terrible. They did not explain the process, they did not keep me informed and when I called them to find out what was happening with the sale of my home I come to find out that the person who was assigned to my home was on annual leave for two weeks and nobody would be dealing with enquiriesEnquiries have been made about my property and the follow up was poor. They sent an email and failed to follow up with the buyers. I requested that following the poor service which I received for my property to be removed they said that I would have to wait an additional month or pay 1000 plus vat to have it removed. Given that one person is on annual leave that means for the remaining 5 weeks they will do nothing with the property. What a waste of time and effort. I wouldn’t trust them with my home ever again.

Sabrina · 21 May 2022

★★★★★ 5/5

Trustpilot

Sophie for Pesident

I write as a customer who recently purchased a house through the Hexham branch. I have to say that my dealings with Sophie Hindmarch were second to none. She was fast, professional, efficient and charming every single time I dealt with her. Thank you so much Sophie! Robbie

Rob · 31 October 2023

★★★★★ 4/5

Trustpilot

letting and auction sale

Pattinson assisted with finding a tenant. Lengthy process although much to do with pandemic. Overall good service. I also sold same property via Pattinson auction. Valuation was higher than what bidders were offering for good number of months each time trying to persuade me to accept the low offer. Finally I was lucky someone bought it at much closer minimum price we had set. I had no hasstles otherwise.

Mohsen · 24 July 2021

★★★★★ 5/5

Trustpilot

Went the 'extra mile' on a few occasions

I dealt with Terri at their Blyth Office for my house sale. Excellent service from her and her colleagues. Went the 'extra mile' on a few occasions. Would not hesitate to recommend to others. Used their recommended/'in-house' Solicitors and they were good too. In view of my ill-health I was very grateful to be able to hand things over to the professionals and let them get on with their job without undue chasing or monitoring etc.

Duncan · 24 May 2019

★★★★★ 1/5

Trustpilot

Auction leading to a 3-year legal battle and settlement

In May 2021, I embarked on what seemed to be a straightforward journey of purchasing a property through Pattinson at auction. However, this process quickly devolved into a 3-year legal battle that brought significant financial strain and immense personal stress to my family and me.Pattinson marketed the property as an auction sale with an undisclosed reserve price, only to later sell it to me below this threshold - and the courts later confirming they had no express authority to do so. Despite my commitment to the purchase, including paying a substantial deposit and Reservation Fee, Pattinson failed to complete the sale, and I did not receive a refund until about 2.5 years later after several repeated requests.Throughout this ordeal, Pattinson's representatives, specifically Bobby Myers and Vinny Dadhria, lacked clear, transparent and honest communication. In my opinion, this suggested to me that there was miscommunication at best and/or dishonesty at worst. My own experience, along with questionable practices found in online reviews, raises serious concerns about their business operations.The escalating damages and legal costs forced me to sell my previous home, leaving my family dependent on the support of relatives to avoid homelessness. Additionally, with a significant portion of our funds withheld and rising mortgage rates, our ability to purchase another home was severely diminished, delaying our plans to grow our family.After three years, we accepted a settlement offer from all three parties involved to conclude the litigation, but the loss of time, energy, and the intense stress we endured means that no settlement could ever fully compensate us.Although Pattinson were not entirely responsible for what had occurred, I urge anyone considering Pattinson to exercise extreme caution. If my experience is any indication, the process is fraught with challenges that should be avoided at all costs. If you do proceed, document every step meticulously, including recording all communications, and ensure you have sufficient funds in case legal action becomes necessary.Update: I have been asked to remove my review entirely, or else Pattinson "will have no hesitation in issuing proceedings without further reference". Apparently, my attempt to leave an honest review of my personal experience with Pattinson caused them to become protective of their reputation and have warned me of the potential for further litigation. Therefore, I am updating my review to clarify (1) there were two further parties to the litigation and the settlement was made by all three parties, and (2) Pattinson were not entirely responsible for what occurred.

DS · 29 August 2024

★★★★★ 5/5

Google

Excellent service from extremely helpful staff whilst purchasing my new property. They battled on manfully with the particularly slow vendor. I would use their services again. Thank you Lucy and the team.

Kim · 26 August 2024

★★★★★ 5/5

Trustpilot

Excellent communication and service

The service we have received from Paula has been exceptional. The communication has been prompt and thorough throughout our sale and nothing has seemed too much trouble for her. Danielle in branch has also been very helpful with both our sale and search for an onward property. Will certainly be using the services of Pattinson in future.

Penny · 19 January 2023

★★★★★ 5/5

Trustpilot

I’ve recently been looking for my…

I’ve recently been looking for my forever home and can’t thank Lara enough for being so accommodating and honest. Her opinions and experiences went along way and really helped me with my decisions and doubts. Thank you so much Lara

Kayleigh · 31 March 2024

★★★★★ 5/5

Trustpilot

Recommended Co

Jamie was excellent in assisting us with the auction purchase of our property. The whole auction process seemed daunting but Jamie and the rest of the team were always helpful and guided us through the process.

Amanda · 14 June 2024