Trusted Agent profile · Heswall
★★★★★
36 reviews across 2 platforms
85 Telegraph Road, Heswall, CH60 0AE
Grosvenor Properties UK Ltd's office in Heswall, at 85 Telegraph Road, is rated 4.5 out of 5 across 36 reviews on two platforms, including 26 Google reviews rated 4.5.
Every review we hold for the Heswall office, from every platform, shown as written. First names only.
5/5
FacebookWe sold our house and bought a house from Deb at Grosvenor Properties . Deb and her team worked so hard in making both sale and purchase go as smoothly as possible . Ours wasn’t the easiest of purchases but the team took the pressure off us, and were there at all times with help and advise . We would thoroughly recommend Grosvenor Properties .
Thank you! X
1/5
GoogleI have had a terrible experience with Debi & Grosvenor over the past few years. Our family purchased a property from her a few years back and intended to resell with her. Despite several other estate agents on the Wirral telling me to avoid them like the plague I went ahead and used them. During the sales process with them I felt there was something I wasn't being told and, to be honest, didn't trust a word Debi was saying to us. In the end, Debi had showed our buyer a house 2 doors down and claimed she hadn't - all the while avoiding any phone calls made to her and responding only in text. There has always been something untoward with her showing us other properties - including a property my father and uncle tried to buy but she kept giving excuses as to why they couldn't purchase it - despite knowing they were cash purchasers. The whole experience with the company was like pulling teeth. I work with estate agents a lot in my work and I have to say that 100% these are BY FAR the worst estate agents I have ever had to deal with. I wouldn't trust them as far as I could throw them. Yes, their price is cheap but you get what you pay for. It's as though none of the team has a clue with what is going on and are constantly trying to cover each others backs to stop them from being caught out with their tales. Pay a bit more and use a proper estate agency instead of these.
1/5
GoogleI have had a terrible experience with Debi & Grosvenor over the past few years. Our family purchased a property from her a few years back and intended to resell with her. Despite several other estate agents on the Wirral telling me to avoid them like the plague I went ahead and used them. During the sales process with them I felt there was something I wasn't being told and, to be honest, didn't trust a word Debi was saying to us. In the end, Debi had showed our buyer a house 2 doors down and claimed she hadn't - all the while avoiding any phone calls made to her and responding only in text. There has always been something untoward with her showing us other properties - including a property my father and uncle tried to buy but she kept giving excuses as to why they couldn't purchase it - despite knowing they were cash purchasers. The whole experience with the company was like pulling teeth. I work with estate agents a lot in my work and I have to say that 100% these are BY FAR the worst estate agents I have ever had to deal with. I wouldn't trust them as far as I could throw them. Yes, their price is cheap but you get what you pay for. It's as though none of the team has a clue with what is going on and are constantly trying to cover each others backs to stop them from being caught out with their tales. Pay a bit more and use a proper estate agency instead of these.
5/5
FacebookBig thank you to Karen and her team ,I have been a tenant of grosvenor properties since 2010 ,I have received an excellent service from this company and cannot thank them enough for a very professional yet careing / friendly service.karen and her team have always responded to any requests or services that have been needed . I would strongly recommend this company to any one wishing to rent or to let a property . Thank you Karen Kind regards Irene Hilton
5/5
GoogleGrosvenor properties have just become the new property agent for the flat I live in and I would like to say thank you for your professional, friendly and quick response to address any problems I've had to call you about in connection with replacing my old boiler and fitting a new shower aswell. Keep up the good work as it's reassuring to know that your home is in safe hands
Thank you Andy for your review. I’m so pleased that your are happy with the service we are providing.
1/5
GoogleEnquired about a house that had recently came on to Rightmove to for a friend to rent. The house was on Dovedale Road, Eastham and we were pretty happy from the images and video to proceed with an application. A deposit and required rent was ready if accepted but sadly the business was unresponsive and lacked the curtesy to explain if it had been agreed already. As a landlord of properties in Wirral myself, I would like to think that any agent involved would take all enquiries seriously and chase them up. Certainly not a great experience.
Hi Russell. I’m so sorry that we have not been able to get back to you regarding this property. We have be inundated with enquiries due to unusually high demand for rental property at this time and this property was let within the 1st 3 days of marketing. We try our best to make sure that everyone is kept up to date with properties they are interested and I am very sorry that we have not managed to do so on this occasion. I hope you manage to find a suitable property for your friend.
5/5
GoogleI have just read the review re Dovedale Avenue and felt I must let people know about my experience with Dovedale Avenue Eastham. As a new landlord I have had an excellent experience with both Karen and Gayle at Grosvenor Properties. They have both gone the extra mile to support through the process of letting my house. They sourced an excellent tenant within 1 week of me initially contacting them. I have received an outstanding service and can highly recommend the company.
Thank you so much for entrusting your property into our hands. I am so pleased to hear you have been happy with the service we have provided for you and look forward to a long standing future business relationship. Kindest regards Karen
5/5
FacebookGrosvenor Properties have treated me fabulously over the last 10 years. I have been looked after by Debi and Gayle in both renting and through the sales process, both went without a hitch All my repairs were dealt with promptly, updates were superb and I even recommended my sister to sell her house through this company which resulted in a super quick sale. I still pop in to see them all to say hello and take my dad as they've become part of the family! Well done for a great 5* personal service!
Thank you Carol for such a lovely review 😊
5/5
GoogleI can’t speak highly enough of Debi and her team at Grovenor,they accurately priced our property,we had lots of viewings and it sold quickly,I will be definitely recommending them !
Thank you Graham, we hope you have settled in your new home.
5/5
FacebookA big thank you to Debi and the team .Our new home is lovely .We bought and sold with Grosvenor..I would recommed the company to everone .What can.. I say after 37 years in our family home .. we wanted to move but I found it really difficult..reassured along the way by Debi and the team thanks again Jayne and Dave
5/5
GoogleI have had such a postive and pleasent experience with Karen, absolutely outstanding customer service, very helpful and understanding lady. Reduced the stress immensely and went above and beyond. Would highly reccomend that anyone going through Grosvenor Properties request her. Definitely an asset to the company.
Thank you so much Megan for your lovely review. It has been a pleasure helping you. Kindest regards Karen
5/5
GoogleAfter reading the last review I thought I should comment. I also spoke with lots of estate agents before marketing my house and non of them said I should avoid Grosvenor. I had a great experience with Debi and Grosvenor, my home sold very quickly (first viewing!) with no hassle at all. I regularly buy and sell properties and will be using Debi again.
Thank you Nick for your comments, It was a pleasure doing business with you and we look forward to hopefully dealing with you again in the future, Many Thanks Deb
5/5
FacebookHave had a fantastic experience with Debbie and the team at Grosvenor. The customer service has been brilliant and they have really taken the time to ensure things run smoothly which is always hard in a chain. Debbie is really approachable which is key in stressful situations. Would certainly recommend.
5/5
GoogleI have just recently sold a property with Grosvenor Properties. Debi has been so hands on, replying to text/emails 24/7, nothing has been too much trouble, she even contacted me whilst she was on holiday. She has made our move stress free. I would highly recommend Grosvenor Properties.
5/5
GoogleI have used Grovesnor Properties for many years to manage my property letting needs. On all occasions they have been polite,courteous and professional. Even in these challenging times I have been extremely impressed with the manner they have kept me informed I would have no hesitation in recommending them and consider them to be one of the best agents around
Hi John Thank you so much for your lovely review and continued business. Kindest regards, Karen
5/5
GoogleI have had such a postive and pleasent experience with Karen, absolutely outstanding customer service, very helpful and understanding lady. Reduced the stress immensely and went above and beyond. Would highly reccomend that anyone going through Grosvenor Properties request her. Definitely an asset to the company.
Thank you so much Megan for your lovely review. It has been a pleasure helping you. Kindest regards Karen
5/5
GoogleWe had a great experience with Grosvenor Properties! We have took on a rented house for the next 12 months and everything has been very smooth! The staff were super helpful and efficient! Xxx
Thank you for your review Hollie. We hope you settle quickly into your new home
5/5
GoogleDebi was brilliant at helping us negotiate our way through the whole process of buying a house, including all of the extra difficulties caused by the pandemic.
5/5
GoogleWe have rented from Grosvenor for the last 5years. They are friendly, yet professional. Nothing is ever too much trouble. We feel that over this time they have become friends. We can't recommend them highly enough - the best experience we've ever had in renting!PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much Sue for your lovely review. We wish you the best of luck in your new property and if you ever need a property again in the future or any advise, then please do not hesitate to get in touch. Kindest regards Karen and Gayle
5/5
FacebookGrosvenor have looked after a rental property of ours for the last seven years which we have now sold. We have been very happy with all aspects of the professional but always friendly service. I would have no hesitation in recommending Grosvenor's services. Thank you. Kath & Barry
Thank you so much Kath for a lovely review. It has been a pleasure managing your property over the years. Karen x
5/5
GoogleAfter a frustrating and disappointing start to selling our house with another estate agent, we have nothing but praise for Debi and her team at Grosvenor, who have shown us the other extreme of estate agents. They were professional, …
5/5
FacebookDebi Davies and her team at Grosvenor estates went above and beyond on numerous occasions during a difficult sale. We really appreciate everything you did. Thank you Helen and Tom
5/5
GoogleAt Prime Retail we recently used Grosvenor Properties services for property management purposes. Grosvenor Properties are reliable, extremely trustworthy and we always received excellent service. We highly recommend their services.
Thank you so much for your review. It was a pleasure doing business with you, please do not hesitate to get in touch if you require our services again. Kindest regards Karen
5/5
GoogleVery helpful and professional. Good communications at all times. All went very smoothly.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Grosvenor Properties UK Ltd's Heswall office has 36 reviews across two platforms: 26 on Google, 10 on Facebook.
Grosvenor Properties UK Ltd Wirral is rated 4.5 out of 5 across all 36 reviews, and 4.5 out of 5 on Google from 26 reviews.
Grosvenor Properties UK Ltd Wirral, 85 Telegraph Road, Heswall, CH60 0AE.
