Connells Bushey reviews

★★★★★ 1/5

Google

First viewing booked with them after some back and forth, the original agreed time is changed the day before without our approval. Nevertheless we drive 30 minutes, get to the property, wake up our sleeping toddler and run to the door in the torrential rain just to be told by the owner that he is not home and the estate agent is not answering their phone. Try to call from our side too and again no answer. So after 10/15 minutes waiting in the rain, we are back in our car for another half an hour drive for absolute no reason. Totally unacceptable and unprofessional. Never again.

Elisa · 15 October 2024

★★★★★ 1/5

Google

An abysmal service from Brandon Bordoley and his team. What should have been a straight-forward purchase of a chain-free new-build In Aug 18 turned into a complete nightmare resulting in at least 5 months of wasted time and money costing us our reservation deposit plus £X,XXX due to their incompetence of vetting their vendor, "trainee" solicitor and lack of communication on all fronts. Would never (albeit a strong word) recommend Connells. Save your self the stress and money.

Lee · 24 October 2019

★★★★★ 5/5

Google

I recently had the pleasure of working with Adam when selling my property and I couldn’t be more satisfied with the experience. From the very first meeting, their professionalism, local market knowledge, and dedication to my needs were apparent. The entire team was highly responsive, answering all my questions promptly and providing regular updates throughout the process. They were always available to explain every step, ensuring I felt comfortable and informed. Their deep understanding of the local property market was impressive. They provided an accurate valuation, backed up by solid market data and insights. This expertise resulted in a smooth and swift sale/purchase, even in a competitive market. Adam worked diligently to ensure all paperwork was handled efficiently. They also proved to be excellent negotiators, securing the best possible deal for me. What stood out the most was their commitment to personal service. It never felt like I was just another client; they took the time to understand my unique requirements and tailored their approach accordingly. Overall, I highly recommend Connells to anyone looking to sell, buy, or rent property in the area. Their professional yet friendly approach made what can be a stressful process, much easier. Thank you very much for an outstanding experience!

Jacob · 8 October 2024

★★★★★ 5/5

Google

We placed our house with Connells Bushey and they have been fantastic. We have had outstanding service and attention. The manager is Aimee and from when she first took our instructions she has worked really hard to secure a sale. Her team includes Adam and Emily and Max. They are all dedicated and together make up an unbeatable team. They are all always available when you need them. Aimee in particular is an excellent leader of a great team. We have enjoyed their professional relationship

Julian · 8 October 2024

★★★★★ 1/5

Trustpilot

Ghosting I believe has happened rental connells blaby office Leicestershire …

Ghosting I believe has happened rental property agent never replied back to me for ages then say not accepting my application affordability was there, taken all my time to gather all they needed and if this was a problem could have ask for a guarantor i have asked for all my documents to be removed and be deleted in my opinion appalling please be aware .

Michael · 26 February 2026

★★★★★ 1/5

Trustpilot

Poor service letting a property.

Just watched a investigation by panorama on connells estate agents which was very concerning, highlighting the company dishonesty. I went to connells in kingswood Bristol to let out a property. The letting agent seem to know what he was doing. Definitely had the talk but unfortunately did not have the walk. When he posted the property on rightmove website. The photographs of the property were horrendous!!! The photos were so blurry and poor they looked like a 10 year old had taken them. No video as promised. As soon as I seen them, I demand they be taken down before futher damage was done. I was assured this would corrected. When chasing them up the next day I discovered they had replaced the photographs with ones I had taken myself and doing up the property. They failed at the most basic and crucial part of advertising the property. I would advoid this company and also watch the tv investigation on connells. Advoid at all cost unless your happy to be taken for a ride.

Georgina · 19 October 2025

★★★★★ 5/5

Google

I had an excellent recent experience with purchasing a property with Connells. Aimee and the team were great to work with, were professional and diligent in their approach and always on hand to assist. They helped to ensure a smooth process from start to finish, I would highly recommend using them.

Andy · 24 March 2025

★★★★★ 1/5

Trustpilot

Bullied & Lied To!

Against my better judgement, I was persuaded to sell my house with Connells. It was the worst decision I made. One particular staff member was aggressive and bullied me throughout the whole time. They were only on the buyers side and did not help me at all. We were manipulated and lied to, and what is a stressful experience was made even more so by that staff members actions. I was on the point of a breakdown by the time we moved. I will never use Connells again, and would advise people to stay well clear.

Helen · 11 October 2025

★★★★★ 1/5

Trustpilot

Time Wasters

I booked in to view at property with Connells on Saturday at 11am. I arrived 5-10 minutes early, after a long journey and waited for the agent to arrive. When no-one turned up, I called the office twice but there was no answer, so I left a message. I eventually had to give up waiting as I had viewings booked in with another agency.

Amanda · 28 February 2026

★★★★★ 5/5

Google

We chose Connells as our estate agent because they were enthusiastic about our property when they came to value it, (while other estate agents weren't), and because they priced our property fairly. Aimee and her team at Connells then went on to exceed all of our expectations. Their communication was fantastic and when problems arose they were always solution-focused. At all times, they were professional, personable, helpful and respectful. They supported us every step of the way and helped us to secure three asking-price offers - leading to a successful sale within 6 months. I can't recommend them more highly. They absolutely deserve a five-star rating.

Nicola · 23 October 2023

★★★★★ 5/5

Google

I used Connells Mortgage Services to secure a BTL mortgage after my current long-term lender refused to remortgage due to cladding. Connells broker, Pawan Aggarwall, calmly and steadily advised me of my options and secured me a fantastic deal. He ensured the mortgage all went through as quickly and smoothly as possible. Keeling me updated regularly along the way. Honestly was despairing a little about being able to remember before speaking with him so honestly can't recommend their mortgage services enough.

Liz · 23 October 2023

★★★★★ 1/5

Trustpilot

We are absolutely disgusted with the…

We are absolutely disgusted with the way this situation has been handled. We placed a deposit on a park home in good faith, fully expecting that we would be kept informed of any deadlines or time scales relating to the sale. The park manager had apparently relayed a time frame to the estate agent, yet this crucial information was never passed on to us.

Donna · 27 February 2026

★★★★★ 3/5

Trustpilot

Title: Mixed Experience with Connells Property and Agent Harriete Ward

Rating: ★★★☆☆ (3/5)I recently had the opportunity to work with Connells Property, with Harriet Ward as my agent. My experience with Connells had its ups and downs, and I feel it's important to provide an honest review to help potential clients make informed decisions.Let's start with the positive aspects of my experience:Positive Points:Good Communication: Harriet Ward displayed commendable communication skills throughout the process. She promptly responded to emails and calls, ensuring I was always in the loop regarding the progress of my property transaction. This was greatly appreciated and helped alleviate some of the stress associated with property dealings.Outstanding Assistance with Queries: Harriete went the extra mile to assist with my numerous queries and questions. Her willingness to address my concerns, no matter how trivial they may have seemed, made me feel valued as a client.However, there were certain negative aspects that marred my experience:Negative Points:Procedures Left Until the Last Minute: One significant drawback was the tendency to leave crucial procedures until the very last minute. This lack of proactive planning left no room for addressing potential hurdles or issues that could have been resolved with more time. It created unnecessary stress and uncertainty, which could have been avoided with better organization and foresight.Inadequate Property Cleaning: When I moved into the property, I was disappointed to find that it had not been cleaned properly. This oversight was unexpected and frustrating, as I had expected a higher level of attention to detail. Having to clean the property myself upon moving in was an inconvenience that should not have occurred.In conclusion, my experience with Connells Property and Harriet Ward as my agent was a mixed one. While Harriet displayed excellent communication skills and was always there to assist with my questions, there were notable issues with last-minute procedures and the cleanliness of the property upon moving in. If Connells can address these shortcomings and improve their procedural efficiency, it would significantly enhance the overall client experience.I hope this review helps potential clients make an informed decision when choosing Connells Property and their agent, Harriet Ward, for their property needs.

Jessica · 12 September 2023

★★★★★ 1/5

Trustpilot

Avoid!!!!!!!!!!!

Recommend this company is avoided! After my dad passed away, the agreement was terminated, Connells were aware of the circumstances yet this company continued to advertise our property without consent! 2 months later a letter was received to both my parents advising that the agreement was to expire 6 weeks later. When challenged it was advised that the letter was automated yet they didn’t recognise their own reference. If an agreement has already been terminated why are we receiving automated letters containing incorrect information. The Branch Manager was conveniently always unavailable when visiting the shop!This experience is getting 1star as I wasn’t given the option review with no stars !

Amanda · 11 September 2023

★★★★★ 1/5

Trustpilot

For your sanity, safety, & financial security - STAY CLEAR!

For your sanity, safety, and financial security, please stay WELL CLEAR of Connells. Here are some reasons: 1. Dangerous Houses: We rented a house through them for 12 months while the sale of our property is going through and we look to purchase elsewhere. On moving in, we found the boiler to be leaking oil and was unusable - the air was absolutely filled with noxious fumes and we both had blood coming from our noses. Being pregnant, we couldn’t move in for weeks until it was all fixed. We still have not received recompense for this.2. Incompetent & Threatening: The landlord requested that we change the bank to which we make payments, which we immediately did. Connells then began issuing us with CCJ threats - and would not stop, despite them knowing we were paying our rent. While they eventually apologised, this caused a lot of stress given we were about to embark on a new mortgage and that this would affect our credit rating. 3. Inhumane and breach of covenant of ‘quiet enjoyment’: We have a rental agreement for another six month for this property, however the landlord wishes to sell it. Needless to say, no one wants to buy the place when there’s an active tenancy for another SIX MONTHS. However, someone has requested to do a viewing next week - on the very day our baby arrives. Up to now, we’ve said that viewings are possible if pre-arranged (which is not incumbent on a tenant to do and was us being kind), but have always been very clear that September and October were 100% out - this was agreed well in advance with Connells and the landlord. Tenants pay a lot in rent and part of those terms is a right to ‘quiet enjoyment’ of their property. At no time is this right more sacrosanct than during those first precious months with a newborn, and for me while recovering from major surgery. Personally, I’m not even having my family to visit until November, so to have strangers walking around my home while I’m remembering how to breastfeed, the baby and I are trying to sleep, midwives are changing dressings etc. is filling me with horror and dread. I would have thought in this day and age everyone would understand this. Both Connells and the landlord originally said ‘of course’ to this stipulation, but now they are going back on their agreement and have said viewings must continue.So the fact that we are now having to prepare for someone to view our home rather than the arrival of our child gives you a taste of the kind of agency they are! The correspondence we received about it yesterday told me that I need to ‘stay in the bedroom’ in the attic, as if I belong in a Brontë novel, or should somehow feel ashamed of new motherhood. So, to conclude, if you are thinking to sell with Connells, please think again, their level of competence means I wouldn’t touch them with a barge pole.If you are thinking of viewing a house with Connells, expect to encounter tearful tenants banished to attics who are in no position to have strangers look around their homes - you will not be welcome!And, most crucially, if you are looking to rent with Connells, expect dangerous houses, no privacy, breach of agreements, and potential life-long consequences to your financial security!

Laura · 8 September 2023

★★★★★ 1/5

Trustpilot

Connells warndon villages worcester

Connells warndon villages worcester, all over you to sell, we sold and our buyers buyer pulled out, no one told us, lost our onward purchase (which i found out through another estate agent) resold which we were only aware of when my buyer turned up to tell us as we needed to find a house! re brought and throughout the whole experience did not hear off them once! My buyers estate agent did all the chasing (Hills worcester-amazing)

Nikki · 15 September 2025

★★★★★ 5/5

Trustpilot

We were looking to rent and found a…

We were looking to rent and found a property we liked with Connells. The pace at which things were sorted was just dreamy. Within a few days, paper work was done and we literally move into the property within that week!! I can’t thank Adam and Ambre enough for their kindness and understanding. They really went out of their way to sort things out for us. I remember Ambre having to come in early to hand over the keys so that the packers could start early and Adam also had to stay in late for some paperwork to be done on time. Kudos to the fantastic team! Highly recommended.

Dileep · 27 June 2023

★★★★★ 5/5

Trustpilot

Great team in Watford Office

Recently bought our first home through Connells Watford branch, and cannot praise them enough. There were issues with their partner legal services, but Brandon from the Watford office was on hand and helped to ensure the process was as smooth as possible.At every step of the way, he was available and provided information guiding us through the process, explaining in detail exactly what we could expect and how we could manage it.Towards the end of the process, the legal side required lots of witnessed signatures, which Brandon was happy to do for us on numerous occasions, and continued to explain what everything meant and how it would work.This would have been a very different (and unpleasant) experience if it wasn't for him, so Thank you Brandon for getting us through it!

Lee · 23 June 2023

★★★★★ 5/5

Trustpilot

James Edmondson from Connell attended…

James Edmondson from Connell attended my home to provide a mortgage valuation survey. James explained to process in detail and was very friendly and really put me at ease. He made sure i understood everything and answered any questions i had.Nothing seemed too much trouble and he made sure the process ran very smoothly.thankyou for a great experience.

Sam · 26 February 2026

★★★★★ 5/5

Google

I would give 10 stars if I could! 10/10 Absolutely impeccable service from this estate agent. From a not so great experience with another agent in Bushey, I instructed Connells Bushey to sell our home. Best decision ever. Aimee, Adam, Max and Emily are professional, knowledgeable, honest and extremely pleasant people to deal with. Going above and beyond to secure a sale on our property, doing everything they possibly could along the way. Excellent communication in person and by email/phone. Always doing their very best, guiding you through the process and keeping you informed. I would highly recommend you use Connells Bushey if you’re looking to sell or purchase a property. They are the absolute Dream Team!! Thank you Connells!

Hayley · 1 August 2025

★★★★★ 1/5

Trustpilot

Overall poor, bad communication and driven by viewings not sale

My property was listed in September, I had offers but was not entirely happy with the risk of one, though went with the advise of their branch manager. The communication and info was pretty poor, which ultimately led to the buyer pulling out in Feb, right when my offer on buying a house was agreed. Up to this point their performance was somewhat excusable, but Connells then seemingly chucked any random through my house without due diligence checks as to whether the viewer was in a position, or even able, to buy, which was extremely inconvenient. The feedback also showed clearly they weren't 'selling' the house, or answering questions, but this may be more a point on the viewers than the caliber of agents (who are generally pretty good though on occasion were a touch rude). This also meant I lost out on another house purchase.The past week, whilst on a training course working from home, I requested viewings to be cancelled, but Connells proceeded anyway, interrupting to a potentially detrimental result on my course. Once is bad enough but then two days later they arrived on another viewing, earlier than it even had been booked, that had also been cancelled, with my partner having just stepped out of the shower to see some random guy in my garden looking through the windows. One of these issues is excusable but not all continuously.I'd strongly advise using any other agent

Mr · 26 April 2023

★★★★★ 5/5

Trustpilot

We (Lisa/Jon) are very pleased to say…

We (Lisa/Jon) are very pleased to say that CONNELLS Estate Agents mutley plain are very professional/ courteous and nothing we needed was not to much trouble for the team. From beginning to end of the process is selling our house was excellent. We highly recommend Alli / Sam and TEAM if you are looking to sell your home. All our thanks and best wishes to you all.

Jon · 1 March 2024

★★★★★ 5/5

Google

We have been very impressed with Connells Bushey and the way they have handled the sale of our home so far. From our first visit with Adam, the regular updates from Aimee and Emily, and Keira who did the viewings, we've had a great experience and they have always been polite and professional. I still can't believe how many viewings we have had! Amazing work guys. The confidence in the valuation that Adam gave us is what made us choose Connells Bushey.

Bhavika · 26 March 2024

★★★★★ 2/5

Google

Out of all the estate agents we contacted when looking to buy our house, Connells were by far the least polite or professional. When booking a viewing we were pushed to offer our maximum budget, renovation budget, and overall finance details that were not relevant as we already confirmed we had a DIP for the asking price and the appropriate deposit. Then comments were made about our budget and the agent was quite sarcastic in tone, wishing us good luck to find the home we wanted for the budget we had. The staff were rude, condescending and arrogant. We went on to the viewing with another agent (which went well) but weren't even given a callback as promised. From what I've read on other reviews too, a bit of quality assurance could help.

Mihaela · 5 July 2025