Strutt and Parker Hertfordshire reviews

★★★★★ 5/5

Trustpilot

High Praise for Strutt and Parker

We bought our new house through Ed Church at the Canterbury branch of Strutt and Parker and we were delighted with the service we received. Both Ed and his team were incredibly helpful and informative and they were quick to keep me updated on any developments with the house we hoped to buy. Luckily we were able to secure our dream home and the whole process from offer to completion was seamless and well managed by Ed and the team. We were able to achieve a pretty quick turnaround from offer to completion which was most useful for us as we had a pretty tight timetable. All in all it was a pleasure working with Ed and his team.

Tara · 25 November 2020

★★★★★ 5/5

Trustpilot

Sale of Grade II listed property

From initial enquiry (agents for selling my property) to completion I found Strutt and Parker extremely professional and attentive. Due to the unique nature of the property which included a mix of residential and business elements, the sale process was more involved than anticipated, however at every step, Strutt and Parker facilitated negotiations between relevant parties, ultimately arriving at a sale. Their experience in complex and unusual situations was very evident and key in securing completion. Highly recommended - Kent Agency

D · 10 November 2020

★★★★★ 5/5

Trustpilot

Service above and beyond

Sarah and Fiona went above and beyond to secure our sale. We can't thank them enough for all the hard work involved in negotiating on our behalf. They make an amazing team.

Chris · 3 November 2020

★★★★★ 5/5

Trustpilot

Excellemt sale of small barn and orchard

Strutt and Parker provided a first class service despite the value of the sale being relatively small. Ian Daniels was always attentive and patient. He negotiated an excellent deal from our perspective

Simon · 28 October 2020

★★★★★ 5/5

Trustpilot

Years of experience. In 1992 Strutt and Parker sold me a…

In 1992 Strutt and Parker sold me a lovely house in Kent with a small estate, presented with complete honesty as to its drawbacks but clearly showing its immediate attractions, and its serious potential. For the next thirty years, they offered guidance and support as I kept track of the market in deciding when to sell. That led to a very satisfactory sale of the property in 2014 and successful outlying sales in 2020. What I valued above all was the knowledge of the market as it applied to our part of Kent, the clear communication of the situation and the consideration and discretion that accompanied it.

Rosalind · 27 October 2020

★★★★★ 5/5

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I highly recommend Strutt and Parker…

I highly recommend Strutt and Parker Lettings. I have been using them (Formerly Roberts Newby) in Gerrards Cross for seven years to rent property to me and my family. We are tenants in our third property from them at the moment! They have been an outstanding letting agent and managing agent throughout. The agents seem to always be available to help with any issues, they get repairs done quickly and without drama, and they seem to liaise extremely well with the landlord/owners. I am a demanding customer so it says a lot for me to give such high ratings. They truly get things done, and have kept us very happy!

NTLTP · 19 October 2020

★★★★★ 5/5

Trustpilot

Excellent letting service

I just rented a new apartment through Strutt & Parker in Gerrards Cross. From the moment I contacted Katie and Charlotte in lettings, I’ve had nothing but a professional and efficient service. I had an issue with referencing as I’ve not been in the UK for a long period and hence, my credit history was limited. Charlotte and Katie did everything possible to convince the Landlord that I was a reliable and trustworthy tenant. Thanks to their hard work, the Landlord accepted my application. I also had a few issues within the apartment and these were dealt with immediately and resolved. I have no reservation recommending Strutt & Parker, Gerrards Cross if you’re looking for a rental property or if you’re considering selling/purchasing a home

TP · 19 October 2020

★★★★★ 5/5

Trustpilot

Managing the difficult things well

We have just gone through a house move which lets just say was not as simple as anyone had hoped, but it was kept on track by the excellent team at Strutt and Parker in Guildford. The process we encountered on our sale was complex, and the relationship with our seller was managed exceptionally well by Jackie - who quite frankly kept the dream alive, and us heading into the house we had dreamed of for our family for the next 20 or 30 years. Lets just say that in comparison to our own estate agency experience on selling - it was night and day. If we ever need to move again - S & P are our first stop.

Jody · 16 October 2020

★★★★★ 5/5

Trustpilot

Thank You Chelsea SW10 Team

Meena Patel worked tirelessly to rent my property during these very challenging Covid-impacted market conditions. Not only did Meena successfully close a deal which fully satisfied all my expectations as a property owner, she has secured high quality long term tenants who are very satisfied too! Throughout the letting process both Meena and Petra Duffin provided regular market feedback and advice which has been invaluable. The property management team of Toby Schofield and Jay O'Dell, are first class, and always provide a prompt and efficient service. I continue to be impressed by the Strutt & Parker Chelsea SW10 Lettings and Property Management Team and their sincere commitment to client relationships. Thank you and well done!!

Elma · 9 October 2020

★★★★★ 5/5

Trustpilot

5 Star Service from Strutt & Parker Fulham

Having had a disappointing and lengthy experience with an online estate agency, I called up Strutt & Parker Fulham and Tom Parsons sold my flat in a matter of weeks. Not only was he incredibly professional and efficient in getting an acceptable offer, once the conveyancing process began he kept on top of the solicitors to ensure we exchanged as soon as possible. He was communicative - keeping myself and our buyers updated throughout the process - which is exactly what you want in an estate agent. I couldn't have asked for a better service.

Jonathan · 3 October 2020

★★★★★ 5/5

Trustpilot

Well done Salisbury office!

Strutt & Parker's Salisbury office acted as my selling agents for my six bedroom home with 13 acres of fields and woods in Swallowcliffe, near Tisbury in SW Wiltshire. Fiona Pengelly and Sarah Cull provided their usual excellent service, and Carola Mangnall showed prospective buyers round. I sold to one of the first viewers. Throughout the process Sarah liaised with the buyers and dealt with any issues. All in all a job very well done in these difficult Covid times.

Mr · 24 September 2020

★★★★★ 3/5

Trustpilot

Strutt and Parker recently sold our…

Strutt and Parker recently sold our property in Norfolk. We were persuaded to reduce the asking price by 7%, which we were disappointed at. Our agent was very helpful until lockdown in February, after which we never saw him again, but only held telephone conversations, until our sale in August. He did not hand over the keys at completion as he was on a day off. we handed over to the purchasers ourselves. Since then we have had no contact, apart from unnecessary advertising by the company. Since the fees were around £15,000, we were disappointed.

J · 22 September 2020

★★★★★ 1/5

Trustpilot

Lewes Office

Strutt and Parker was once one of the elite Estate Agents that one could rely on to provide the very best service. This is sadly no longer the case. They lied to us. Asked when the property would appear on Rightmove, we were told it would be at least 48 hours as Rightmove now slow at putting properties online. Saturday lunchtime was the earliest we might expect it live. It did not appear. After doing research, we discovered that Strutt & Parker, Lewes, had purposely delayed placing it on Rightmove so they could have it as 'Exclusive' on their own marketing site OnTheMarket.com. We lost valuable time with it on a site few people seem to use. When we pointed out that we had discovered their deceit, they merely shrugged their shoulder with a dismissive email. We asked them to provide figures as to how many views the property had received while they had it as exclusive - they never answered the question. We withdraw the property from them. Highly unprofessional and very dissatisfactory.

Pad · 7 May 2020

★★★★★ 1/5

Trustpilot

Very Little Effort Made :-( - Odiham Branch

Poor Customer Service, be careful if you are planning on offering in a competitive market and have indicated such in an email a few hours after viewing as they will make very little effort to contact you urgently. They won't reply to the email. They won't call your landline, they will call a mobile that doesn't connect and leave a message apparently! Doesn't seem much effort either for the fees charged to the vendors either!

Laura · 28 July 2021

★★★★★ 1/5

Trustpilot

Worst company to rent an apartment from. Pure theft.

This is the worst company I have ever rented from (and I have rented from many). They are unprofessional, do not care if you are robbed or had your apartment broken into, and finally will always support the landlord regardless of the circumstance. My apartment was robbed and they told me I could not break my contract and leave as the lardlord and struttandparker denied me so. I reverted to using my break clause (which I initially forced into the contract) which took place in a few months. The apartment I entered was not clean, furniture broken and damaged and they would not change it, and also not to mention their managing company trying to enter my apartment on multiple occasions using their keys while I was inside. This is a terrible money hunting company and I will never recommend them to anyone ever...

Nabil · 23 March 2020

★★★★★ 5/5

Trustpilot

An absolute pleasure

After a terrible experience trying to purchase a property with another agent in June last year, meeting Gina Simpson (from S&P in Herts) was a breath of fresh air. Every query we raised was answered within 24 hours and she seamlessly navigated our purchase from start to finish. Always available, ever professional and just a genuinely lovely person. We cant wait to see her again next week to get the keys to our new family home!

Rachel · 19 January 2021

★★★★★ 5/5

Trustpilot

Helpful & professional…

Katie was approachable & professional in helping us find our perfect rental property.All communication was good throughout the whole process.I wouldn’t hesitate to recommend Katie & Strutt & Parker.

Nicola · 20 October 2020

★★★★★ 5/5

Google

A very helpful team of Estate Agents who patiently led me through a very protracted sale of my house. Thank you Sally, Harry, Katherine and all your team. Regards Howard

Howard · 12 June 2020

★★★★★ 5/5

Trustpilot

I have been a landlord client of the…

I have been a landlord client of the company for several years. The fees charged for property management are worth every penny, and considering the nature of the task in hand (keeping both landlords and tenants happy) the staff do an absolutely brilliant job. In particular I am always delighted with how quickly I receive statements around this time of year when my tax return is being completed and I usually need the information yesterday!

Alexander · 28 January 2021

★★★★★ 5/5

Trustpilot

Nothing is too much trouble for S&P

Nothing is too much trouble for S&P. We had issues with both the purchase of a new property and the sale of our old one and Marcus Brown from S&P could not had done more to help us. We vacated the property before we had sold and S&P were on hand should be have been unable to get back. If you want to buy or sell, we cannot recommend Strutt & Parker highly enough.

Graham · 17 April 2021

★★★★★ 5/5

Trustpilot

Top rate professional service

Top rate service. Very professional handling of a particularly tricky purchase as well as our sale. Couldn't recommend Fiona and Sarah highly enough

TCS · 22 October 2021

★★★★★ 1/5

Trustpilot

Innept and incompetant - Market Harborough

I had my house on the market for the past 7 months without one single viewing or inquiry.S&P provided no communication or acted proactively to sell the house. They even charged me £400 for the privilege of having photos taken.So after having no results I provided a months notice to terminate. However in breach of their own terms they removed my property the following day!I contacted their Head Office and they didn't even acknowledge and reply to my inquiry.Never again!!

Mr · 11 March 2019

★★★★★ 5/5

Trustpilot

Excellent professional service

Excellent professional service from Fiona and the team at Salisbury. I felt I was treated as an individual in a friendly and caring way.

Jacqueline · 21 July 2021

★★★★★ 4/5

Trustpilot

Great people to work with!

We had a great experience working with Strutt & Parker, I'd like to give a 5 stars but our property took long to sell due to Brexit but the team were very professional, informative, they worked by our side to make this property sale and success. We would like to highlight that Steve and Anna are highly customer oriented. We are very grateful with all the support that the team at Strutt & Parker provided to us.

Marco · 7 April 2020