William H Brown Hertford reviews

★★★★★ 5/5

Google

After a very stressful and long-winded property purchase, I have finally completed and moved in. I truly couldn't have done this without James at William H Brown Hertford James’s hard work, persistence, and time got this over the line for me, and I couldn't be more grateful, he always made time for me and supported me when things were difficult. Thank you so much for going the extra mile, I really appreciate it. All the team at William H Brown Hertford were so helpful, especially Ben who always talk my calls, he was always so friendly, professional and supportive! Thank you so much again!

Clare · 11 July 2026

★★★★★ 5/5

Google

I had a great experience buying my first house through WHB. There was a few unforeseen hurdles towards the end, but the WHB team were always in communication and easy to get hold of. I think I spoke to everyone at one point or another, but special thanks to Nikki for all her help & James for getting it over the line!

Kristina · 11 September 2026

★★★★★ 5/5

Google

The lel of service provided byJames and the team at WH Brown Hertford was outstanding. During what turned out to be a tricky and protracted process, they were totally reliable. Their communication was excellent and they were always available to answer questions and offer advice I would highly recommend them

Stewart · 11 August 2026

★★★★★ 1/5

Trustpilot

I was the winning bidder for the…

I was the winning bidder for the property and, following the auction which ibs iamsold I was taking steps to arrange the required mortgage documentation and obtain my Agreement in Principle (AIP). There was initially some delay because I later became aware that the relevant person was away on holiday. Importantly, the auctioneer instructed me by telephone to wait until I had obtained my AIP before paying the Reservation Fee. I relied on this instruction and understood that I was following the process as advised by the auctioneer. At no point was I informed that my winning bid had been cancelled and was sold .I only became aware of this when I followed up with the agent yesterday and was told that the property had already been offered to the second bidder. I am therefore concerned that the property was offered to another bidder without giving me any prior notice or opportunity to proceed, particularly when I had been following the auctioneer’s specific instruction regarding the Reservation Fee. I acted in good faith throughout the process and relied on the information and instructions provided to me by the auctioneer. I did not withdraw my bid or indicate that I was unwilling or unable to proceed. I feel really frustrated about this , no proper communication.

Josephine · 14 August 2026

★★★★★ 5/5

Google

First time selling a property and these guys made it so much easier. Super friendly and super helpful. Definitely couldn’t have got through this stressful time without them. Special thanks to James with the constant communication, updates and explanations of everything I didn’t completely understand. Big thanks guys.

Ellie · 11 August 2026

★★★★★ 5/5

Google

We’ve had the pleasure of working with Nick from the Hertford branch to sell our house for the third time, and once again, he has delivered an exceptional service. Nick’s wealth of experience, deep local knowledge, and genuine trustworthiness are exactly why we continue to return to him time and time again. From providing an accurate valuation to ensuring a smooth completion in just three months, Nick consistently goes the extra mile for his clients. His professionalism, communication, and dedication make the whole process stress-free and efficient. As always, a true 5-star service something that’s increasingly rare to find in estate agency nowadays. We couldn’t recommend Nick highly enough!

Melissa · 23 October 2025

★★★★★ 5/5

Google

I recently sold my house through William H Brown and had an excellent experience from start to finish. In particular, Nick was absolutely fantastic, he guided us through the entire process, from the initial valuation right through to completion. He was always professional, approachable, and kept us fully updated at every stage, which really put our minds at ease. Selling a home can be stressful, but Nick made the whole process smooth and straightforward. I couldn’t be happier with the service we received and would highly recommend both William H Brown and Nick to anyone looking to sell their property.

Matthew · 23 October 2025

★★★★★ 5/5

Google

We had a fantastic experience with William H Brown Hertford as first-time buyers! We viewed several properties listed with them and got to know their friendly team, especially Nikki, who always greeted us with a smile throughout the process. From submitting our offer and having it accepted right through to completion, Matt was incredibly helpful. He guided us through each step, patiently answered all our questions, and offered reassurance and great advice along the way. They also recommended an excellent solicitor. A huge thank you to the entire W.H. Brown Hertford team, we wouldn’t hesitate to use them again when the time comes!

Bella · 11 October 2025

★★★★★ 5/5

Google

I cannot express how amazing the Hertford branch have been throughout the whole process of selling our property through to chasing up solicitors etc for both our purchase and sale. They are on the ball, organised and very proactive. We were always able to reach someone with any questions we had. Nick has a brilliant nature. We never felt pushed or pressured into anything and trusted him completely with our sale. He also actually found our purchase which was a bonus for us. Ben was also great with viewings and again, we never felt rushed or pressured. Matt was just fantastic at chasing up solicitors and kept the whole chain informed. He was very proactive and did what he said. This is not the first time we have used William H Brown and we are so happy!

Sophia · 11 October 2025

★★★★★ 5/5

Google

Moving house is a very difficult and convoluted process but I found William Brown very understanding and patient. They talked us through each stage and were always available to talk either on the phone or if we popped in to the branch. Really excellent communication, we were never left hanging wondering what was going on and we were never made to feel a nuisance with all our concerns and questions. Ben was absolutely determined to sell our house for us and his efforts on our behalf were very evident. What a dedicated team ! During the final stages Matthew took over, dealing with solicitors and other estate agents, and it was really helpful knowing that he was working behind the scene on our behalf. There is a lot of stress involved in the process but the William Brown team take as much of the stress away as they possibly can! I wouldn't hesitate to recommend them.

Jules · 28 June 2025

★★★★★ 5/5

Google

The Team at Hertford have been excellent 👍 Extremely Professional in every way, thanks to James and Nick especially. It took a while but we got there in the end. …

Paul · 11 June 2026

★★★★★ 5/5

Google

Extremely happy with my experience of using William H Brown for the sale of my house. The journey toward selling my home wasn’t easy, but I got through it with great success because I had the team at WHBrown and especially Rachel by my side. I can’t thank her enough for all the hard work, patience, dedication and diligence along the way, and most of all, for Rachel’s expertise and guidance as I couldn’t have done it without her. Thank you so much again, I appreciate all your hard work and highly recommend WHBrown in Hertford.

Magda · 11 October 2024

★★★★★ 5/5

Trustpilot

Thank you

Matthew, Harry and Tia were such a great help in selling and buying especially with some solicitor issues they helped navigate us through any stress and were so helpful all the way through highly recommend

Sarah · 26 September 2026

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 4/5

Google

I used the Hertford branch to sell flat in Sele Farm. Ben and Jack were great at organising viewings and letting me have feedback. Matthew was great at chasing solicitors and keeping me updated on the whole chain and helping the sale and purchase progress further

Ann · 11 October 2025

★★★★★ 5/5

Google

I recently sold my shared ownership property with the WH Brown Hertford team and the service received was excellent from start to finish. Matt and Nikki in particular were always on the ball, on top of the enquiries and answered so many of my questions with ease. Selling a house can be stressful but they made sure I was up to date every step of the way and took care of everything. I`d highly recommend them if you are looking to sell your property.

Laura · 11 February 2026

★★★★★ 1/5

Trustpilot

Avoid like the plague.

We rented our property out with William H Brown managing it in Suffolk. It started fine, tenant was found and all was good, however communication broke down quickly afterwards. When originally signing up with them we didn't know it was all outsourced through 'sequence', if we had known, and read reviews then we would have avoided it at all costs. They were just absolutely atrocious at communication, emails not answered, no clear answers, had to be chased up for everything. They didn't provide the rental factsheet to tenant even after checking with them that they had, this could result in huge fines so glad we checked with the tenant and then did it ourselves. It was also a mission to leave them, 6 months notice (which was in the agreement and with how useless they are they obviously rely on that), all while they were totally incompetent. We now manage the property ourselves and it is so much easier and without all their hidden fees. £100 for a letter etc. Please do not use William H Brown or Sequence in any way to rent your property, the stress caused and total ineptitude is not worth it. There must be better agents out there.

Edwina · 30 September 2026

★★★★★ 5/5

Trustpilot

Callum from theDownham Market branch…

Callum from theDownham Market branch has been so helpful since day1 when he came to view my property for rental purposes. He is very knowledgeable which is vital, but his extra qualities give him the edge. His communication skills are excellent..always available to answer any queries. Very quick to respond . He is very approachable, warm and friendly, yet still keeping a very professional demeanor. I couldn't rate him highly enough...if I could give 10 stars I would!! Thank youCallum and William H Brown for your very high customer service.

Murphy · 29 September 2026

★★★★★ 1/5

Trustpilot

I have just re registered with them…

I have just re registered with them (2nd time) on the back of a complaint due to lack of communication re properties which I had to give them information for type of property required and budget (felt exhausting). Why did this company remove me from their mailing list after 3 years without my consent, it’s unacceptable. There needs to be a more fair and respectful process and they just left me hanging. Also discovered they’re a franchise company so that explains why they treat the public like trash…..need to improve their service for sure…..

Shandeep · 28 September 2026

★★★★★ 1/5

Trustpilot

Do not use as a Brooker!!

Used as a Brooker for my first mortgage 6 yrs ago. Used them twice on renewals as a life time member - each time paid £99 admin fee (for pratically nothing) plus broker get over £200 from lender for my application. This year, far more clued up and do not use William H Brown as brooker. They charge you £99 fee for what? (Call it admin fee) plus they get money from the lender. already. Use Mojo (excellent) or go directly to your lender (for rate deals) if you have an existing mortgage already. Cuts out all the unnecessary so-called 'admin fee' or what William H Brown call 'life time member'. Disappointed in William H Brown for taking customers naivety for granted.

Aarti · 23 September 2026

★★★★★ 5/5

Google

Thank you so much to the Hertford William H Brown team, and especially Matt, Ricky and Nikki. They made the process of buying my first home easy and provided great communication and customer service.

Lucy · 11 January 2026

★★★★★ 1/5

Trustpilot

Not the best communication, failed to refund money, treated like a second class citizen.

I’m disappointed with my experience with William H Brown during my recent property purchase. At the beginning, I was assured that using their recommended mortgage adviser and conveyancing firm would make everything nice and straightforward. In hindsight, I clearly misunderstood my position in the hierarchy, as i was just treated as a money bag. The main issue was an upfront payment I made for searches. I paid the money to William H Brown with the understanding that it would be passed to Conveyancing Direct. Unfortunately, it seems to have entered some sort of financial Bermuda Triangle. I was later told I would be refunded. Lovely. Except the refund never arrived. Unfortunately, the sale still needed to move forward, so I had to pay Conveyancing Direct directly myself to ensure they could close the transaction. In other words, I had already paid for the searches once, the money had apparently gone missing somewhere between the kingdoms, and I then had to procure more money myself and pay so the sale could actually proceed. After completion, I chased the refund by email several weeks later. No response. So I called three different William H Brown agents on the same day. One told me they no longer dealt with it because the case was closed. Another kindly promised to email me instructions on what to do, which, much like my refund, never arrived. The third promised to call me back. I also found the mortgage adviser’s approach disappointing, as I was repeatedly offered additional packages and insurance products despite making it clear that I only wanted the services necessary to complete the purchase. She also made an offer at lower interest rate but neglected to lock it in. When it was time to sign things off, i found myself with a higher interest rate. The house purchase itself eventually completed, but the handling of my money afterwards has been particularly disappointing. I’m not sure what the official refund procedure is at William H Brown, but apparently it involves patience, multiple phone calls and accepting that once your money enters the building, it might not come out. I would expect much better communication, coordination and accountability, especially when you’ve already had to pay the same cost twice just to get your own property purchase over the line.

ANDREI · 2 September 2026

★★★★★ 1/5

Trustpilot

Extremely disappointing experience with…

Extremely disappointing experience with William H Brown - Welwyn Garden City I was provided with incorrect service charge information for a property I was seriously considering purchasing. I relied on the figures advertised and proceeded with the purchase process, resulting in legal and conveyancing costs before the discrepancy was identified. What is particularly frustrating is that the incorrect service charge was later acknowledged, yet William H Brown still proceeded to put the property back on the market without correcting the service charge information. Despite acknowledging that the figures were incorrect, they refused to take responsibility for the costs I had incurred. I understand that mistakes can happen, but continuing to advertise a property with incorrect information after the error has been brought to their attention is extremely disappointing and raises serious concerns about the accuracy of the information provided to potential buyers. I would strongly advise anyone purchasing a property through William H Brown to independently verify all service charge and leasehold information before committing to the purchase.

Brikena · 28 August 2026

★★★★★ 5/5

Google

How refreshing, William H Brown Estate Agents were completely professional and efficient throughout the process of selling my property. I felt confident in their ability to rectify any issues. I would also like thank Matthew the manager who was both knowledgeable and supportive during what could have been a stressful time.

Natalie · 15 June 2025