Trusted Agent profile · Herne Bay
Verified
★★★★★
1,080 reviews across 2 platforms
125 High Street, Herne Bay, CT6 5LA
Part of Miles, see every office.
Miles's office in Herne Bay, at 125 High Street, is rated 4.5 out of 5 across 1,080 reviews on two platforms, including 262 Google reviews rated 4.5.
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Every review we hold for the Herne Bay office, from every platform, shown as written. First names only.
5/5
TrustpilotAnna was absolutely fantastic in…
Anna was absolutely fantastic in getting our viewings sorted, she enabled us to view several properties and had all the information we needed. Not only that, Anna made herself available for a second viewing to enable us to measure up for furniture etc.
5/5
TrustpilotMany thanks to Vicky Marshall
Vicky and her team were fantastic in keeping everyone in our chain in line and us updated. Regular updates at sensible intervals were really handy and Vicky would go out of her way to make requests on our behalf.
4/5
TrustpilotEmily kept me informed all the way…
Emily kept me informed all the way through my purchase without me having to chase her.
5/5
TrustpilotMax was on time actually he was…
Max was on time actually he was early.Answered all the questions asked .he was polite and kind in showing me the security and safety of the flat ,which made me want to live at 34 A Perkins avenue
5/5
TrustpilotCould not praise or recommend Miles &…
Could not praise or recommend Miles & Barr enough! We were first time buyers and everyone we dealt with was so friendly, helpful and patient!! Fabulous throughout and after.Big special thank you to Lucy Clifton, Dan Curry, Joe Ainley and Shelley Webster!
5/5
GoogleAll OK Mellisa very professional and helpful
Thank you for taking the time to share your positive experience. We are delighted to hear that you found the sale process, despite its complexities, to be smooth and well-managed. We are so pleased to know that Melissa provided you with excellent support and kept you informed throughout. We value yo ur kind words. Thanks, Joe
1/5
TrustpilotRang to view property and found Hannah…
Rang to view property and found Hannah to be extremely rude and have a terrible attitude. It seems basic manners are to much to hope for, what a terrible representation Hannah is for this estate agent, perhaps she is in the wrong job.
5/5
GoogleAt My request Miles & Barr valued my house recently and during the process Adam Mansfield the Branch Manager was courteous, professional and provided a fist class service.
5/5
TrustpilotI cannot thank Kerrie Brunger and…
I cannot thank Kerrie Brunger and Natalie Heard and Miles and Barr lettings for all the amazing help they have given myself and my family in finding us a lovely house to rent, Thank you all so very much xxxx
5/5
TrustpilotJake was very friendly and…
Jake was very friendly and approachable, with all the relevant information to hand. He seemed very down to earth and genuine, which isn't necessarily the case with all estate agents!
1/5
TrustpilotWorst agent Ive ever used
Shocking agent. They illegal let a workman into my property while I was away who made a mess, started work without my permission, and worst of all: stole some of my stuff. They are refusing to help. All I got was a "were sorry we didn't tell you someone was coming round" email. Now they are trying to withhold my deposit. Absolute crooks.
5/5
TrustpilotOur Moving Process started in May 2023…
Our Moving Process started in May 2023 and have finally just Exchanged January 2024 due to one reason or another along the chain, however throughout the whole process Lisa Cook the Sales Progressor couldn’t of done more to ensure things ran smoothly…She had such a calm and professional manner and although I may NEVER move again I would definitely recommend her to others !!!!!
5/5
TrustpilotThank you Milles&Barrs for your support…
Thank you Milles&Barrs for your support and help in getting a new house for rent.Especially Sophie you have provided the right properties for us you did a great job, thank you so much.
5/5
GoogleAmazing people highly recommended
Thank you for your positive review and for taking the time to share your experience. We are very pleased to hear that you were satisfied with the service provided. At Miles & Barr, we are committed to maintaining the highest standards of professionalism, and it is always encouraging to know that our efforts are recognised. Should you require any further assistance, now or in the future, please do not hesitate to contact us. Yours sincerely, Joe.
5/5
TrustpilotThank you to Brad and Ali from cliftonville Miles & Barr
Great experience with cliftonville Miles & Barr. A special mention to Brad and Ali for being so helpful. Would definitely recommend to others. Thanks for your help
5/5
GoogleWe had a couple of viewings with Reuben @ Miles & Barr. Really nice guy, helpful, polite and punctual. Unfortunately the property wasn't for us but we hope to deal with him again as our search continues.
5/5
GoogleOlivia was so helpful and professional throughout my dealings with her, Thankyou!
5/5
TrustpilotThank you miles and barr for your assistance
Thank you miles and barr for your assistance in securing accommodation for me special mention to Sophie Collins for assisting me and l hope l will work again with you guys in the future
5/5
TrustpilotMiles and Barr Amy Whiffin renting
Very helpful experience with miles and barr, all queries answered quickly and never more than a couple hours to speak to someone, Amy Whiffin was incredibly helpful and I highly recommend her for future renting options
5/5
Trustpilot..this was our first experience with…
..this was our first experience with Miles & Barr and we are impressed with their service, knowledge and promptness. Particularly Jenny Harmes who has kept us up to date with the progress of our rental
5/5
TrustpilotThankyou to Joanna Smith and team
Joanna and her team helped us find the right tenant for our property. She was honest and professional throughout. The process was made easy for us and we are confident that we have the ideal tenant.Thankyou
5/5
GoogleWonderful service, Mia has been lovely at every point of contact.
5/5
Google' 1st class service from start to finish in every way, Highly recommended ' Couldn’t be more happy with the service and professionalism from start to finish, great communication and service. I mostly dealt with Justine, who was excellent.PositiveProfessionalism
1/5
TrustpilotProperty Management poor
Have used M & B for 7 years to manage our rental property. Increasingly poor service as the years go by, with many staff changes in property management and a willingness to abdicate rather than own a problem or issue. A recent failure to meet a legal deadline for gas safety, was met with untold reasons and justifications as to why is was not their responsibility (my poor choice of landlord contract apparently!) and the solution in an email from M & B was for me to resolve. Always opted for the fully managed service since using M & B but we really do not receive the 'fully comprehensive management service' as advertised or promised. Untold input required from the landlord on occasions, which is time consuming and effectively contradicts having a letting agent in the first place. On the plus side the rent payments are always prompt and any discrepancies dealt with quickly and efficiently. Such a shame that the property management side of the company is so inefficient and hard work to deal with at times.
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