Trusted Agent profile · Henley-On-Thames
★★★★★
2,075 reviews across 3 platforms
58-60 Bell Street, Henley-on-Thames, RG9 2BN, RG9 2BN
Part of Savills, see every office.
Savills's office in Henley-On-Thames, at 58-60 Bell Street, is rated 4.2 out of 5 across 2,075 reviews on three platforms, including 239 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Savills Henley hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Henley-On-Thames.
Every review we hold for the Henley-On-Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotGeorge was fantastic at managing a very…
George was fantastic at managing a very tricky sale - we used other agents for over a year that didn’t deliver the same great efforts that George put forward. He managed the process so closely and made sure it was very well processed. Highly recommend.
We really appreciate your kind feedback, Matthew. We are very pleased we were able to help and wish you all the very best for the future.
1/5
TrustpilotPoor Property Management
I’ve rented homes for about 20 years in different cities and countries, and Savills has been the worst by far. Their property manager constantly dodges responsibility and ignores urgent issues, letting simple fixes drag on for months. For example, it took 9 months to fix our apartment's lights - a job that usually takes 2-3 days elsewhere. Similarly, the AC and heating systems were non-functional for months. The property manager often says he's sorted things out with contractors, but when I checked on these companies they say they had not received any request from Savills. That happened at least twice with two different issues. Right now, we’re dealing with massive mold damage that started in October and has ruined our bedroom’s built-in wardrobe, making the air toxic and the bedroom unusable. Despite promises, nothing has been done, and it’s already December. Throughout our tenancy, there has not been a single day when everything in the apartment functioned as promised. Think twice. Their negligence could seriously affect your living conditions and health.
Thank you for getting in touch, we would like to find out more about your experience as this is not the customer service we strive to provide. Please email further detail to socialmedia@savills.com so we can investigate.
5/5
TrustpilotGreat experience with Savills
I have completed the purchase of a property through Savills, Sholto Thompson was the main point of contact throughout.I have to say that my experience was very positive. From day 1 Sholto was very helpful and answered any question I had timely. While going through the process he maintained a good level of communication and he actually assisted with some chasing towards the end of the sale, as things seemed to have gotten stuck somewhere along the lines. I am sure his support helped in concluding the sale and made the process a little less stressful as completion was approaching. So a particular thank you to Sholto for all his help which didn't go unnoticed.I'll definitely recommend Savills to friends and keep them in mind for the future.
1/5
TrustpilotJust relating my experience in…
Just relating my experience in attempting to buy from Savills estate agency. Was told to come on Saturday at 11am and the sale of the apartments would be sold on first come basis. However a ticketing system was created for which people who turned up on Friday were allocated tickets in advance due to security concerns of the site. This was not communicated to the majority of people who arrived on Saturday. On arriving at 10.50am I was allocated ticket 23 as 1-18 were already given out Friday. The 18 ticket holders purchased the majority of the 20 apartments available and anyone who followed the correct procedure and turned up on Saturday was left with the remaining apartments. The professionalism shown here can only be described as a disgrace.
Thank you for bringing this to our attention. Please be assured that your feedback is invaluable. We’d welcome the opportunity to investigate further so, if you’d like to do so, please contact us on socialmedia@savills.com.
5/5
GoogleWorking with Monika at Savills was wonderful! She was very patient and reassuring, navigating my move and ensuring everything was complete on time as my lease offer date and move in were only 2 weeks apart. As I was moving from another country, this was a very stressful time and Monika was always on hand to answer questions and assist in any way she could.
Dear Maria, thank you for taking the time to leave a review following your experience with Monika, lovely to read. Thank you Gordon Hood Head of Home Counties Lettings
5/5
TrustpilotSavills Exceeds Expectations
Savills recently helped us purchase a house that we have admired for over 30 years and which we had assumed would never come up for sale in our life-time. To facilitate this purchase Savills managed the sale of our current property, which we put on the market at very short notice, and thanks to their determination, perseverance, energy, market knowledge and advice, we achieved our desired sale and in a time scale that suited all parties. Peter Walker expertly handled both transactions from our perspective and exceeded our expectations as he worked tirelessly to ensure that we achieved the sale we required. We thank Peter and his team and would use them again and would not hesitate recommend them to others.
Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your future endeavours.
1/5
TrustpilotWARNING
WARNING - DO NOT USE THIS COMPANYI was asked to be a guarantor so i agreed. This awful, arrogant, ignorant, OTT company sent me a link to add info they supposedly require. I cant believe what they have asked for me to supply? very intrusive to say the least, almost everything except my inside leg measurement or is that to come? They state that you can ring or email them but you can never get through or a reply. I think they only exist because people have no choice, DISGUSTING!!!!!!!!!!!!!!!
Thank you for sharing your experience with us, we can assure you we do operate within the requirements of guarantor acceptance, but would like to find out more about your experience. Please email additional detail to socialmedia@savills.com so we can thoroughly investigate the situation.
5/5
TrustpilotClaire Reynolds and the Marylebone team...
Claire Reynolds and her team at Savills we’re superb selling our 3 bed flat in Marylebone - incredibly efficient, professional, caring, and hard working. Claire found us a buyer within a week of instructing her and negotiated a very good deal for all parties. She was also very proactive during the conveyancing process and even helped reassure the seller and other estate agent on our onward purchase that all was well. Would thoroughly and absolutely recommend Savills.
We really appreciate your kind feedback. I am so pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotSavills estate agents
We found Savills to be a very professional company. The whole team who helped sell our home especially Chris Clifford were on the ball with every aspect.We were notified of the progress the whole way through to completion. Today we were delighted to receive a bottle of champagne totally unexpected but very welcome. We wouldn’t hesitate to use them again.
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Chris & Savills team
5/5
TrustpilotHappy with our property manager
We are really happy to have Aliyah as our property manager. Aliyah has been very responsive and efficient to manage our rental property. We’re lucky to have Aliyah and would recommend her services.
Thank you for taking the time to review our service, Jenny - feedback is always incredibly helpful.I’m delighted that we meet your expectations.
5/5
GoogleWe would to say a big THANK-YOU to James Harrison at the Henley branch for managing our recent move to a rental property. From start to finish the process was stress free, quick and professional. James was always available to answer our questions and our move was exceptionally smooth thanks to James.
Dear Mr Slattery, thank you for taking the time to leave your 5* rating and positive comments following your experience with the lettings team in Henley and more specifically for James Harrison. Feedback is so important where we are getting the process right for our customers, so thank you for taking the time to provide the review. Kind regards Gordon Hood - Regional Head - Lettings
5/5
TrustpilotSuzy Lambert of Savills is a delight to deal with
Suzy Lambert of Savills is the ultimate property sales manager. She is not pushy, she gives you the facts and lets you make up your own mind. She has integrity and is a model of discretion around the sales process - the fact that she will not divulge confidential info about the other party gives you confidence that she maintains the same wall around your info. What’s more, she is always cheerful and nothing is too much trouble for her. She made our viewing of countless properties over an extended period an absolute delight come rain or shine.
Thank you for your kind words and for taking the time to post a review, Rob. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
5/5
TrustpilotSam Ing and Savills - great service and professional
Sam Ing is true professional in helping us renting the beautiful house.great service in terms of communication, viewing appointment, maintenance and checkin. Sam is very attentive and responsive in replying to our emails in case of any repair works required in the house or guidelines required and get the repair work done on time. True professional service and I am happy with Savills.
Thank you, Hasim - really appreciate your kind feedback. Please let us know if we can help in any way going forward.Regards,Sam
5/5
GoogleKatie made the whole process of renting a house so smooth and easy. We had very specific requirements and she found us the perfect house. Anyone looking to rent I would recommend using savills and ask for Katie!
Dear Claire, Thank you for your 5* review. We are so pleased you are happy with the service from the lettings team. Best wishes Gordon Hood - Director Regional Head - Home Counties
5/5
TrustpilotFirst Time Buyer
Last year I had the pleasure to work with Sophie Grannell from Savills surrounding my first purchase. Sophie was always available and open to answering any questions I had surrounding the process in addition to offering insight into elements outside of the house purchase itself. Overall working with Savills put a typically stressful situation into a balanced and easy-to-process transaction.
We really appreciate your kind feedback, Matthew. We are very pleased we were able to help and wish you all the very best for the future.Regards,Sophie
2/5
TrustpilotCommunication is appauling
Communication is appauling. I have been promised a call back on 4 occasions from the same person about a property that was viewed.
Thank you for your feedback, and we’re very sorry to hear about your experience. We completely understand how frustrating it must be to be promised call backs and not receive any updates, especially after viewing a property. We would like to understand more about this, could you please provide more detail to socialmedia@savills.com so we can investigate how this has happened?
5/5
TrustpilotMy key contact is Deanna and my…
My key contact is Deanna and my experience and interactions with her have always been positive. Deanna is very customer focused, the consummate professional and a great communicator i.e. always keeping you updated if there is a matter to be resolved.
Thank you so much for your review, Concept. It's much appreciated. If you need anything further please don’t hesitate to contact us.
5/5
TrustpilotLettings Property Management - Gus Young
The lettings team has managed my property for a number of years now and I've always found the team to be professional and responsive, taking a lot of care to understand any concerns I have had as a landlord and handled issues with diligence and consideration for all parties. Particularly in recent years, I would highlight Gus Young, who as my property manager I have been really impressed with the level of service, support and attitude that he exhibits in all our interactions and efficient way he deals with day to day property challenges. Would definitely recommend him to other landlords as a great manager.
Thank you for taking the time to review our service, Luke - feedback is always incredibly helpful.I’m delighted that we meet your expectations.
5/5
TrustpilotCaring, considerate property managers
I experienced an accidental injury as our communal area light was broken. Aliya C our property manager is always super helpful, positive & quick to respond to any problem no matter how big or small. Within a few hours, we already had an electrician confirmed to come resolve the problem & within 3 days the issue was rectified completely and shockingly at no cost. Really impressed with the timely delivery as always. We’re lucky to have her as our property manager 🙂↕️
We are so pleased that everything worked out successfully for you, Mei. Thank you for providing us with an update and for taking the time to review our service.
5/5
GoogleI was lucky enough to deal with Katie Green from the Henley lettings office to set up a recent tenancy. The whole process was as straightforward as could be, with clear communication and no issues throughout. I'd definitely deal with Katie and the team again.
Dear Ben, Thank you for your Google Review. We are so pleased that you are happy with your experience with the Lettings Team. We wish you all the best. Best wishes Gordon Hood, Lettings Director
5/5
TrustpilotSavills did an excellent job for us
Sue and Steven helped us sell our house for the asking price then find an alternative property in record time when our original house purchase fell through. They were professional and responded quickly throughout the process. We would highly recommend Savills
Thank you for taking the time to review our service, Andy - feedback is always incredibly helpful. I’m delighted that we met your expectations.
1/5
TrustpilotNever use Savills to manage your property
I am a landlord who has been so frustrated by Savills' property management services. We have worked with quite a few property brokers in both the US and UK and our experiences with Saviils has been far worse than anything we have experienced with any other firm. We rented out our house last Aug and hired Savills to manage for us. Although we never had any problem with our boiler for four years when we lived there, almost as soon as tenant moved in, high-cost contractors started to be sent into the house for the boiler. Every time, contractors blamed on different parts of the boiler and over 2,000 pound repair cost and nine months later, all of sudden, Savills said we needed a brand new boiler for another 3,000 pound. beyond the boiler, Saviils would send certain high-cost but ineffective contractors to our house against our explicit instruction NOT to use the particular contractor because they charge almost 400 pound once to remove a bedroom door knob and ask for another 300 pound to install a new one. Savills does not care about the costs of the repairs because that's not their money and all the repair costs come out the withheld rent. There have been several cases they would send in a contractor for some very minor things such as fasten a screw and every trip made by contractors would cost a few hundred pounds at a minimum. we complained this to Savills in writing many times and they have the typical big company attitude particularly because they are the ones that hold our rent. They have this highly unreasonable reserve fund from our rent receipts from which they liberally pay outrageous maintenance costs to their affiliated contractors. the staff's attitude is hardline "I don't care" towards landlord and it seems odd that we are the ones who actually pay them for the service. Even when there was a change in the property manager on our house, we were not even properly informed and the former manager just simply disappeared. Anyway, beyond money, it has been an extremely frustrating and stressful experience dealing with Saviils and I wish other landlords don't need to go through any of that.
We are sorry to hear your feedback. Savills endeavours to give the best possible service so we would like to address any concerns you have. Please email your contact details and further information to LettingsCustomerServices@savills.com so that we can investigate.
1/5
TrustpilotWhat an appalling company
What an appalling company. Where to start. I was interested in renting a property from them and the whole experience has been an abomination.My initial enquiry was dealt with there “ chat bot”. After taking all my details etc I was told somebody would phone me. First time, no call. Maybe excusable. This happened 6 times over a period of a few months. No contact whatsoever.I then out of the blue received an email from them, I replied with a few enquiries and they replied 4 weeks later!I have never spoken to anybody from Savills in 4 months of enquiries now.They are undoubtedly the worst company I have ever dealt, there incompetence and arrogance knows no bounds and there customer care is zero.Please steer well clear of this shower if your selling or buying,there are some great estate agents about, this is not one of them.
Hi Andrew, thanks for raising this. We would really like to find out more about your experience, as this is not something we aspire to.Please email details of the property you were enquiring about, and any contact via email, so we can investigate.
5/5
TrustpilotSavills manage my rental property
Savills manage my rental property. The team are thorough and prompt. Will A. is extremely helpful, easy to approach and very professional.
We really appreciate your kind feedback, Jin. We are very pleased we were able to help and wish you all the very best for the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Savills Henley hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Henley-On-Thames.
