Trusted Agent profile · Helston
★★★★★
69 reviews across 1 platform
21 Meneage Street, Helston, Cornwall, TR13 8BE, TR13 8BE
Miller Countrywide's office in Helston, at 21 Meneage Street, is rated 1.9 out of 5 across 69 reviews on 1 platform.
Every review we hold for the Helston office, from every platform, shown as written. First names only.
1/5
TrustpilotUnprofessional Estate Agents
We had cause to use use them to view a few properties & we put an offer in one but they sat on the offer 😕 & up sold it previous people whom seen it months ago & we had offered asking price They want you to use there in house solicitors & there people to take the mortgage so in my book they are all on commission from all of the people they recommend Worst Estate Agents I ever used
5/5
TrustpilotTruro Branch Pheobie and Reese
Truro Branch Pheobie and Reese Pheobie valued our property gave us sale options, choose to sell via Modern Auction and have now completed. Smooth and easy process Reese and Pheobie very helpful and polite when asked questions (we have never sold before) and quick to reply to emails. Would recommend Truro Branch any day of the weeks
1/5
TrustpilotAwful experience
Awful experience. They kept losing my details. Finally booked a property valuation, but then no-one bothered to turn up. Instead of apologing for wasting my time they described it as a "miscommunication", did not offer to come out that day or the day after, but in a week's time. If they don't want the chance to sell a beautiful cottage with a large garden and awesome views they clearly aren't going to make any effort to sell a property. Lucky escape - but a huge waste of my time.
5/5
TrustpilotAn excellent viewing with Daryl of Miller…
I made contact with Daryl JONES of Miller Camborne. Daryl was positive friendly and proactive, traits in my experience have been lacking in other estate agents in the area Daryl responded quickly to my enquiry and provide excellent directions to access the property. At the viewing Daryl was insightful and knowledgeable of both the property and local area which was a tremendous help. Daryls helpful demeanour and knowledge are an asset to the business and made the viewing a pleasant unrushed experience. In my property search in Cornwall having dealt with over ten agents Daryl has been head and shoulder above his contemporaries from other agencies.
5/5
TrustpilotGreat agency.
I cannot fault the team at Truro/Redruth Miller Cointrywide, they are efficient, clear and very supportive through all aspects of moving house. The young girl Abi is amazing at what she does, very understanding and caring. We couldn't have asked for a better service whilst finding our way. Great job everyone.
2/5
TrustpilotForget who they’re working for
The Truro office managed the sale of my parents’ house. I would describe them as energetic but dealing with them was very frustrating. Main criticisms: 1. Persuading us we could get a higher price than other agents were saying. An outlier is usually just that, we didn’t know better. 2. Losing sight of who they were working for. It felt they were acting for the buyer at almost every part of the process. 3. Interfering with the work of my solicitor. It was very unhelpful to find them acting as a back channel when my solicitor was dealing with the buyers’ lawyer. 4. Negotiating on behalf of the buyers, trying to persuade us to meet extra, unnecessary costs and go the extra mile to complete the sale. Overall I really could not recommend Miller Countryside.
1/5
TrustpilotLiving up to the *** in Miller***rywide!
Previously rented through MCW and thank God we no longer have to deal with them. I know renters don't really get a say in which letting company to go with but if at all possible, I'd steer well clear. The list of sleazy practices and unwillingness to deal with basic repairs is honestly too long to list. Let's just say that the term property "management" is a bit of a stretch... If you're considering letting out your property through them, just be aware that they were happy to leave us to sort out a kerosene flooded property for several months until we were finally able to end our contract (and breathe in some none-polluted air, without the windows open 24/7). To be fair to them, they did send out a wooden flooring expert after months of calls and emails... who was able to confirm that the floors were constructed of concrete. If this is the kind of competence you're looking for when it comes to managing your investment, good luck to you :D
5/5
TrustpilotEmma the Excellent at Countrywide
My partner and I have spent the last year searching for our first house, over which time we have done countless viewings with various estate agents. Emma McLuckie at MillerCW was an absolute stand out. She not only managed to squeeze us into viewings for all the property we wanted to see, she also recommended some others. She was fun, honest, knowledgeable and friendly; Emma helped us find our dream home and negotiated on our behalf to get our offer accepted! We are using Gary Spratt and their in-house mortgage service at MillerCW, which has so far been excellent. Emma is in the process of guiding us through the buying process, she is easy to get on the phone and is going above and beyond in every regard. 5* Service.
1/5
TrustpilotSt Austell branch is a complete joke
St Austell branch is a complete joke. Currently I am looking to sue for unnecessary harassment and trying to heavy handedly change the terms of tenancy agreement without either tenant (mine) or landlords written (or even verbal for that matter) agreement. The Lettings department is run by an intellectually challenged and somewhat ugly on the inside “leader”, they send threats of court action and emails designed to intimidate tenants in to complying with whatever arbitrary rules they decide to implement as and when they wish with no regard for actual contract / tenancy agreement law. And the unders just blindly follow instruction without questioning the orders making them look as uneducated as their line manager, exasperatingly embarrassing for a so called professional company. Lucky for me, I’m not easily bullied and I also know about contract law but for people less astute this would be an impossible situation to live with.
1/5
TrustpilotMiller Truro
The initial meeting discussing mortgage options went well, but after learning of our income and budget and what could be lent, all interest in helping us dwindled. There was no enthusiasm or help in getting us a mortgage. My partners pregnancy was used against us as a reason that we may not be able to get a mortgage due to maternity pay. We were told we could only borrow a small amount from lenders and it had to be now as closer to the due date we would most likely be declined. We had a large deposit and yet we were not taken seriously. We were sent only one property to look at which was not even suitable to our needs. Emails went unanswered and we just got the feeling that we weren’t valued as potential customers, so we went elsewhere and secured a mortgage with no issue. Terrible service, would not recommend.
2/5
TrustpilotSt Austell. Poor response times and lack of interest
Put our house on the market and initially were very happy with the service we received. Luke was very welcoming and professional and then he left the company. We weren’t informed if this and had no contact telling us who our new point of contact would be. After this it was a shambles. Emails and calls not returned. Got the impression that they weren’t really interested in our sale, quite a lazy approach. I don’t feel that we received a professional service compared to other estate agents we have used. We even considered pulling the sale and re advertising with a different estate agent. All sorted now but I personally wouldn’t deal with this company again in the future.
1/5
TrustpilotWould not recommend this company if…
Would not recommend this company if your life depended on it a long time ago when I was a single parent and a student they took six months rent off me upfront. What was intended on my part to be a long term Let, it was kind of my own naivety as when I viewed the house there was a for sale sign and the letting agent told me and my mum that for sale sign was for the next-door house as these were Terrace houses anyway I moved into this house and four months and I got a call to my personal number just some random people that was wanting to view the house for sale. That’s how I found out the house was for sale. Avoid I’m now in my council house and have been here a long time but avoid this agency. Gutted. I went from one cowboy independent landlord to this cowboy agency. Ps I should have wrote this review a long time ago with being single parent and disabilities as well as you know trying to function in my life makes it difficult but I have not forgot
1/5
TrustpilotAwful Estate Agents
Awful Estate Agents. Dont recommend them at all. I sent numerous online requests about a property to let, I phoned and left voicemail and couple more emails and nothing!! Dont bother wasting your time!
1/5
TrustpilotUnreliable, untrustworthy and probably unlawful
We approached Miller Countrywide in Truro to view a property.As expected they asked for our buying position before arranging a viewing, but then shockingly expected us to send all our financial information to them by email before they would allow a viewing to take place. That is just to to view a property, not make an offer, and an expectation that we would send bank statements to them by unsecured email.I refused and noted I considered their information collection to excessive and therefore probably unlawful under GDPR. The person I was talking to stated that this was their Covid policy and that she would get her office manager to call me back on Monday.1 month later we have still not been contacted by them.So as a buyer if you wish to use a company that will demand excessive information from you and expect you to risk your information being used fraud just to view a property, use Miller Countrywide.As a seller, if you are happy to have your property excluded from viewing by a cash buyer due to your agent probably acting unlawfully, use Miller Countrywide.For me, I will never use a company that not only wishes me to place my banking details at risk for no valid reason, but in response to a promise to call me on Monday to justify their actions still has not contacted me a month later.
1/5
TrustpilotTerrible service
Terrible service Lost all the keys to property. Set up a utility service without permission or paperwork leaving me a bill of £500 even though property was vacant for a year. Customers service not helpful. I would strongly advise against using this company whether it be for rental or sales.
1/5
TrustpilotSleazy, Tacky Tactics
I have received several mailshots from this estate agent. All are unsolicited. In order to stop these unwelcome mailings I have to contact a third party- editmy info- and give my full details, including my email address. No doubt this will then lead to more unwanted rubbish. I appreciate that Miller has many poor reviews and no doubt is trying to increase business, this is not the way to achieve this! Should I wish to move house in the future they can be sure that I would not consider using them.
1/5
TrustpilotRecently rented a property from the…
Recently rented a property from the Truro Office for 18 months, never had a property inspection or visit, huge amount of maintenance issues but the out of hours contact system is dysfunctional and not fit for purpose. Telephones rarely answered and gets diverted to other branches often told they are on the phone when actually the person you may need to speak to is not working on the day. Property owner makes false allegations of damages and staff dealing with the matter were unhelpful, rude and abrupt - clearly having the Landlords side who is their customer. Worse agent I have ever used.
5/5
TrustpilotFantastic staff very helpful…
Fantastic staff very helpful understanding always ready to advise and listen and understand and explain everything
1/5
TrustpilotUNPROFESSIONAL AND MISLEADING
My dad is 81 and has cancer and sold his house through Miller. The information regarding how the invoice was calculated was misleading as he believed it was a % of the price sold and not a fixed price as it is usually the case. Nothing was mentioned at the meeting to suggest a fixed price. Also found out that one of the employees had an interest in the solicitor suggested. The main concern was the cavalier attitude they demonstrated to somebody who was vulnerable and living alone, hundreds of miles from family. On one occasion the house was left unlocked and the garage wide open after a visit and on a more serious note the agent allowed a purchaser to take photos of valuable items in the property and only on alerting them did they visit them to remove them from the purchaser's laptop. We have a made a complaint on these and other issues but have been underwhelmed by their response. They are investigated themselves and therefore, it is not independent.
1/5
TrustpilotUnbelievably high fees
Miller Countrywide Lettings have had a reputation for a number of years for obscenely high fees for tenants, and poor service for both landlords and renters. I can't comment on the landlord or sales experience but, as a prospective tenant, I'm appalled. I recently viewed a property through my local Miller office, and the individual agents were pleasant to deal with and not too unprofessional (excepting a certain evasiveness about fees, which they claimed were "on the website"; they are definitely not listed anywhere on Miller's site!). Unfortunately, when I pressed for information on the fee schedule and was finally given details, I found that not only do Miller not have a set schedule of fees, instead telling me that they "varied by property", but that they were asking £872 for a two-person application. And no, that did not include deposit or first month's rent in advance. That's over eight hundred pounds just in fees. To put this in perspective, this figure is more than three times what I've been quoted elsewhere for the same circumstances, similar properties, and same kind of application. There is no apparent reason Miller's fees are so high, but I did see their schedule included such specifics as a £72 fee for inventory - for the incoming tenant - and a £300 "admin fee" for drawing up the tenancy, independent of any form of credit referencing. When I expressed surprise at the cost, they did offer to reduce the fees immediately by £200. Unfortunately, all this suggested to me was that Miller had a ridiculously high profit margin to start with. It's a shame, as they may well be a splendid lettings agent, and I could well have had a great tenancy through them. However, with fees this high, I won't find out if that's true any time soon.
1/5
TrustpilotAggressive cold calling me trying to…
Aggressive cold calling me trying to scalp my house that I got on the market from my current estate agent!
1/5
Trustpilotpoor
Currently advertising with them. Poor. Lack of Comms. Always unable to attend viewings. Complaints process doesn't work. Social media advertising doesn't work. Given opportunity to rectify, nil response. Director response doesn't work.
1/5
TrustpilotI’ve unsubscribed multiple times to…
I’ve unsubscribed multiple times to mailing list but I still get emails each week. I also get multiple unwanted calls.
1/5
Trustpilot-1 if I could
-1 if I could Please can a manager contact me before I have to take legal action. The Local branch is useless and have left us over Christmas with disabilities in our household with serious maintenance issues. I need it done no one will listen no will pay for it, its making us iller and no one at millers cares. I'm contacting my local mp, shelter and legal advice if nothings done. Im sick of being ignored because I rent
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
